Recently I tried repeatedly to log in with my user name and password to two
different websites. Each time I tried to, the same screen reappeared. When
I tried to log in using a different password or user name, I get the error
message, so it appears (and I know for sure) that the info is correct. I
attempted to contact the websites but I have had no response.

Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
safeguard I have to disable?

What websites?

What screen?

What error message?

Your question does not contain all the required information needed for
us to help you. Please re-write your question, this time make sure you
have all the needed information and we'll try to help. This article:

"How to ask a question"
http://support.microsoft.com/kb/555375

will help you to create a question that is more likely to provide the
help you are seeking.

Do you have the same experience when you start Internet Explorer from
the 'no add-ons' icon?

Start > All Programs > Accessories > System Tools > Internet Explorer
(No Add-Ons)
---
Leonard Grey
Errare humanum est

someone wrote:
> Recently I tried repeatedly to log in with my user name and password to
> two different websites. Each time I tried to, the same screen
> reappeared. When I tried to log in using a different password or user
> name, I get the error message, so it appears (and I know for sure) that
> the info is correct. I attempted to contact the websites but I have had
> no response.
>
> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
> safeguard I have to disable?

The two websites were "Smart Street" and "Charleston Running Club." The
screens were "member login." There was no error message - no message at
all - when I typed in the correct info. Error messages appeared when I
typed in wrong info. What happened was that after I typed in the log in
info, the same screen reappeared with "member login."

I tried with no add-ons as recommended, with the same results.

"Leonard Grey" <l.grey@invalid.invalid> wrote in message
news:OZqdRltQKHA.4600@TK2MSFTNGP05.phx.gbl...
> What websites?
>
> What screen?
>
> What error message?
>
> Your question does not contain all the required information needed for us
> to help you. Please re-write your question, this time make sure you have
> all the needed information and we'll try to help. This article:
>
> "How to ask a question"
> http://support.microsoft.com/kb/555375
>
> will help you to create a question that is more likely to provide the help
> you are seeking.
>
> Do you have the same experience when you start Internet Explorer from the
> 'no add-ons' icon?
>
> Start > All Programs > Accessories > System Tools > Internet Explorer (No
> Add-Ons)
> ---
> Leonard Grey
> Errare humanum est
>
> someone wrote:
>> Recently I tried repeatedly to log in with my user name and password to
>> two different websites. Each time I tried to, the same screen
>> reappeared. When I tried to log in using a different password or user
>> name, I get the error message, so it appears (and I know for sure) that
>> the info is correct. I attempted to contact the websites but I have had
>> no response.
>>
>> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
>> safeguard I have to disable?

What Leonard said.

Did this problem coincide with installing IE8?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


someone wrote:
> Recently I tried repeatedly to log in with my user name and password to
> two
> different websites. Each time I tried to, the same screen reappeared.
> When
> I tried to log in using a different password or user name, I get the error
> message, so it appears (and I know for sure) that the info is correct. I
> attempted to contact the websites but I have had no response.
>
> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
> safeguard I have to disable?

"someone" <someone@somewhere.com> wrote in message news:u1gdfZtQKHA.4028@TK2MSFTNGP05.phx.gbl...
> Recently I tried repeatedly to log in with my user name and password to two
> different websites. Each time I tried to, the same screen reappeared. When
> I tried to log in using a different password or user name, I get the error
> message, so it appears (and I know for sure) that the info is correct. I
> attempted to contact the websites but I have had no response.
>
> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
> safeguard I have to disable?


The most likely cause is old or missing Cookies.
Either would be a problem if you were trying to access a site
via a "backdoor" saved link, e.g. even after clearing Cookies.


---

I was clearing my cookies with cccleaner (I stopped doing that). So I typed
in the info and did not try to access it with any "backdoor" saved link.

"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:#EVSyd3QKHA.4600@TK2MSFTNGP05.phx.gbl...
>
> "someone" <someone@somewhere.com> wrote in message
> news:u1gdfZtQKHA.4028@TK2MSFTNGP05.phx.gbl...
>> Recently I tried repeatedly to log in with my user name and password to
>> two
>> different websites. Each time I tried to, the same screen reappeared.
>> When
>> I tried to log in using a different password or user name, I get the
>> error
>> message, so it appears (and I know for sure) that the info is correct. I
>> attempted to contact the websites but I have had no response.
>>
>> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
>> safeguard I have to disable?
>
>
> The most likely cause is old or missing Cookies.
> Either would be a problem if you were trying to access a site
> via a "backdoor" saved link, e.g. even after clearing Cookies.
>
>
> ---
>
>

I've used ccleaner to clear my cookies, but I stopped it from clearing my
cookies sometime back. For those websites that do not have cookies, I type
in the info. I don't use any "backdoor" methods. Charleston Running Club
cookie should be on my puter. Smart Street wouldn't be, but I typed in the
info. (I also typed in the info for CRC since it didn't automatically
logged me in.

"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:#EVSyd3QKHA.4600@TK2MSFTNGP05.phx.gbl...
>
> "someone" <someone@somewhere.com> wrote in message
> news:u1gdfZtQKHA.4028@TK2MSFTNGP05.phx.gbl...
>> Recently I tried repeatedly to log in with my user name and password to
>> two
>> different websites. Each time I tried to, the same screen reappeared.
>> When
>> I tried to log in using a different password or user name, I get the
>> error
>> message, so it appears (and I know for sure) that the info is correct. I
>> attempted to contact the websites but I have had no response.
>>
>> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
>> safeguard I have to disable?
>
>
> The most likely cause is old or missing Cookies.
> Either would be a problem if you were trying to access a site
> via a "backdoor" saved link, e.g. even after clearing Cookies.
>
>
> ---
>
>

"someone" <someone@somewhere.com> wrote in message news:e6cwyFBRKHA.1876@TK2MSFTNGP06.phx.gbl...
> I've used ccleaner to clear my cookies, but I stopped it from clearing my cookies sometime back. For those websites that do not
> have cookies, I type in the info. I don't use any "backdoor" methods. Charleston Running Club cookie should be on my puter.
> Smart Street wouldn't be, but I typed in the info. (I also typed in the info for CRC since it didn't automatically logged me in.


Does the site have a favicon.ico file? You need something simple
to prove you have connectivity with an HTTP server there.
Or any other image file you happen to have cached. Press Ctrl-F5
so you force a redownload of whatever file you try to get.
Using telnet or Fiddler2 would be other tools for diagnosing this.

Post the URL you are using if you need more help.


Good luck

Robert
---


>
> "Robert Aldwinckle" <robald@techemail.com> wrote in message news:#EVSyd3QKHA.4600@TK2MSFTNGP05.phx.gbl...
>>
>> "someone" <someone@somewhere.com> wrote in message news:u1gdfZtQKHA.4028@TK2MSFTNGP05.phx.gbl...
>>> Recently I tried repeatedly to log in with my user name and password to two
>>> different websites. Each time I tried to, the same screen reappeared. When
>>> I tried to log in using a different password or user name, I get the error
>>> message, so it appears (and I know for sure) that the info is correct. I
>>> attempted to contact the websites but I have had no response.
>>>
>>> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
>>> safeguard I have to disable?
>>
>>
>> The most likely cause is old or missing Cookies.
>> Either would be a problem if you were trying to access a site
>> via a "backdoor" saved link, e.g. even after clearing Cookies.
>>
>>
>> ---
>>
>>

Here are the websites:
http://www.charlestonrunningclub.com...club_id=139360
That site does not allow me to do anything. I tried to contact it with an
email, but am unable to do so unless I first log in. A real Catch-22.

http://www.smartstreet.org/login.asp? This site allows me to give the info,
but it keeps asking for it if I type the right info and gives me an error
message if I type the wrong one.

"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:OrI7CIERKHA.1232@TK2MSFTNGP05.phx.gbl...
>
> "someone" <someone@somewhere.com> wrote in message
> news:e6cwyFBRKHA.1876@TK2MSFTNGP06.phx.gbl...
>> I've used ccleaner to clear my cookies, but I stopped it from clearing my
>> cookies sometime back. For those websites that do not
>> have cookies, I type in the info. I don't use any "backdoor" methods.
>> Charleston Running Club cookie should be on my puter.
>> Smart Street wouldn't be, but I typed in the info. (I also typed in the
>> info for CRC since it didn't automatically logged me in.
>
>
> Does the site have a favicon.ico file? You need something simple
> to prove you have connectivity with an HTTP server there.
> Or any other image file you happen to have cached. Press Ctrl-F5
> so you force a redownload of whatever file you try to get.
> Using telnet or Fiddler2 would be other tools for diagnosing this.
>
> Post the URL you are using if you need more help.
>
>
> Good luck
>
> Robert
> ---
>
>
>>
>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
>> news:#EVSyd3QKHA.4600@TK2MSFTNGP05.phx.gbl...
>>>
>>> "someone" <someone@somewhere.com> wrote in message
>>> news:u1gdfZtQKHA.4028@TK2MSFTNGP05.phx.gbl...
>>>> Recently I tried repeatedly to log in with my user name and password to
>>>> two
>>>> different websites. Each time I tried to, the same screen reappeared.
>>>> When
>>>> I tried to log in using a different password or user name, I get the
>>>> error
>>>> message, so it appears (and I know for sure) that the info is correct.
>>>> I
>>>> attempted to contact the websites but I have had no response.
>>>>
>>>> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
>>>> safeguard I have to disable?
>>>
>>>
>>> The most likely cause is old or missing Cookies.
>>> Either would be a problem if you were trying to access a site
>>> via a "backdoor" saved link, e.g. even after clearing Cookies.
>>>
>>>
>>> ---
>>>
>>>
>
>
>

"someone" <someone@somewhere.com> wrote in message news:uoEhJdGRKHA.4244@TK2MSFTNGP06.phx.gbl...
> Here are the websites:
> http://www.charlestonrunningclub.com...club_id=139360
> That site does not allow me to do anything. I tried to contact it with an
> email, but am unable to do so unless I first log in. A real Catch-22.


That could be an example of trying to use a backdoor page with an incompatible
Cookie from the host server. For example View, Privacy Report (Alt-V,v) shows
me that my browser has accepted a Cookie from the site. So, assuming that you
already had a Cookie from it you might be sending a corrupt one with that request
and that could be causing the site to ignore your request. Related to this, if there
was something else going on with that page that required a Cookie to be sent with
a request for that page and you didn't have one you should back up and try the
root domain for its default page...

http://www.charlestonrunningclub.com/

Hmm... View Privacy shows that no Cookie was needed on that page.


The Contact Us link on that page is

http://www.charlestonrunningclub.com...club_id=139360

So, presumably you could send that in without a Cookie (but expect to see one
after it arrived.)

BTW that site does have its own favicon, so you do have a very simple
connectivity check for it:

http://www.charlestonrunningclub.com/favicon.ico

(I wasn't clear whether this incident was an HTTP connectivity issue
some kind of session identification problem, or an authentication issue.)


>
> http://www.smartstreet.org/login.asp? This site allows me to give the info,
> but it keeps asking for it if I type the right info and gives me an error
> message if I type the wrong one.


That could be something entirely different. Again, though, I would try
starting from the root domain with no Cookies for that site...

http://www.smartstreet.org/

which in fact redirects to the page that you want to get to
but View Privacy shows that I have accepted a Cookie for it
which would be used on the next request.

BTW the page says:
<quote>
NOTICE: We have a new login feature.
</quote>

So, how new? Again, if you were using it before the site changed its
implementation, by trying to use a backdoor page (such as this redirected
URL) you might be continually presenting a Cookie with the old format
and thus each request would be rejected until you got one with the new
format.


HTH

Robert
---


>
> "Robert Aldwinckle" <robald@techemail.com> wrote in message
> news:OrI7CIERKHA.1232@TK2MSFTNGP05.phx.gbl...
>>
>> "someone" <someone@somewhere.com> wrote in message
>> news:e6cwyFBRKHA.1876@TK2MSFTNGP06.phx.gbl...
>>> I've used ccleaner to clear my cookies, but I stopped it from clearing my
>>> cookies sometime back. For those websites that do not
>>> have cookies, I type in the info. I don't use any "backdoor" methods.
>>> Charleston Running Club cookie should be on my puter.
>>> Smart Street wouldn't be, but I typed in the info. (I also typed in the
>>> info for CRC since it didn't automatically logged me in.
>>
>>
>> Does the site have a favicon.ico file? You need something simple
>> to prove you have connectivity with an HTTP server there.
>> Or any other image file you happen to have cached. Press Ctrl-F5
>> so you force a redownload of whatever file you try to get.
>> Using telnet or Fiddler2 would be other tools for diagnosing this.
>>
>> Post the URL you are using if you need more help.
>>
>>
>> Good luck
>>
>> Robert
>> ---
>>
>>
>>>
>>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
>>> news:#EVSyd3QKHA.4600@TK2MSFTNGP05.phx.gbl...
>>>>
>>>> "someone" <someone@somewhere.com> wrote in message
>>>> news:u1gdfZtQKHA.4028@TK2MSFTNGP05.phx.gbl...
>>>>> Recently I tried repeatedly to log in with my user name and password to
>>>>> two
>>>>> different websites. Each time I tried to, the same screen reappeared.
>>>>> When
>>>>> I tried to log in using a different password or user name, I get the
>>>>> error
>>>>> message, so it appears (and I know for sure) that the info is correct.
>>>>> I
>>>>> attempted to contact the websites but I have had no response.
>>>>>
>>>>> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
>>>>> safeguard I have to disable?
>>>>
>>>>
>>>> The most likely cause is old or missing Cookies.
>>>> Either would be a problem if you were trying to access a site
>>>> via a "backdoor" saved link, e.g. even after clearing Cookies.
>>>>
>>>>
>>>> ---
>>>>
>>>>
>>
>>
>>

Thanks very much for your time and help, Robert. I deleted all my cookies,
accepted new cookies, refreshed each web page, with no success. The
crc.club website allowed me to press help for log in, but the help box was
empty. The favicon for that site showed me a broken link. No change on the
other site. I assume the problems are with the websites.

"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:O#WZ0EQRKHA.1796@TK2MSFTNGP02.phx.gbl...
>
> "someone" <someone@somewhere.com> wrote in message
> news:uoEhJdGRKHA.4244@TK2MSFTNGP06.phx.gbl...
>> Here are the websites:
>> http://www.charlestonrunningclub.com...club_id=139360
>> That site does not allow me to do anything. I tried to contact it with
>> an
>> email, but am unable to do so unless I first log in. A real Catch-22.
>
>
> That could be an example of trying to use a backdoor page with an
> incompatible
> Cookie from the host server. For example View, Privacy Report (Alt-V,v)
> shows
> me that my browser has accepted a Cookie from the site. So, assuming that
> you
> already had a Cookie from it you might be sending a corrupt one with that
> request
> and that could be causing the site to ignore your request. Related to
> this, if there
> was something else going on with that page that required a Cookie to be
> sent with
> a request for that page and you didn't have one you should back up and try
> the
> root domain for its default page...
>
> http://www.charlestonrunningclub.com/
>
> Hmm... View Privacy shows that no Cookie was needed on that page.
>
>
> The Contact Us link on that page is
>
> http://www.charlestonrunningclub.com...club_id=139360
>
> So, presumably you could send that in without a Cookie (but expect to see
> one
> after it arrived.)
>
> BTW that site does have its own favicon, so you do have a very simple
> connectivity check for it:
>
> http://www.charlestonrunningclub.com/favicon.ico
>
> (I wasn't clear whether this incident was an HTTP connectivity issue
> some kind of session identification problem, or an authentication issue.)
>
>
>>
>> http://www.smartstreet.org/login.asp? This site allows me to give the
>> info,
>> but it keeps asking for it if I type the right info and gives me an error
>> message if I type the wrong one.
>
>
> That could be something entirely different. Again, though, I would try
> starting from the root domain with no Cookies for that site...
>
> http://www.smartstreet.org/
>
> which in fact redirects to the page that you want to get to
> but View Privacy shows that I have accepted a Cookie for it
> which would be used on the next request.
>
> BTW the page says:
> <quote>
> NOTICE: We have a new login feature.
> </quote>
>
> So, how new? Again, if you were using it before the site changed its
> implementation, by trying to use a backdoor page (such as this redirected
> URL) you might be continually presenting a Cookie with the old format
> and thus each request would be rejected until you got one with the new
> format.
>
>
> HTH
>
> Robert
> ---
>
>
>>
>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
>> news:OrI7CIERKHA.1232@TK2MSFTNGP05.phx.gbl...
>>>
>>> "someone" <someone@somewhere.com> wrote in message
>>> news:e6cwyFBRKHA.1876@TK2MSFTNGP06.phx.gbl...
>>>> I've used ccleaner to clear my cookies, but I stopped it from clearing
>>>> my
>>>> cookies sometime back. For those websites that do not
>>>> have cookies, I type in the info. I don't use any "backdoor" methods.
>>>> Charleston Running Club cookie should be on my puter.
>>>> Smart Street wouldn't be, but I typed in the info. (I also typed in
>>>> the
>>>> info for CRC since it didn't automatically logged me in.
>>>
>>>
>>> Does the site have a favicon.ico file? You need something simple
>>> to prove you have connectivity with an HTTP server there.
>>> Or any other image file you happen to have cached. Press Ctrl-F5
>>> so you force a redownload of whatever file you try to get.
>>> Using telnet or Fiddler2 would be other tools for diagnosing this.
>>>
>>> Post the URL you are using if you need more help.
>>>
>>>
>>> Good luck
>>>
>>> Robert
>>> ---
>>>
>>>
>>>>
>>>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
>>>> news:#EVSyd3QKHA.4600@TK2MSFTNGP05.phx.gbl...
>>>>>
>>>>> "someone" <someone@somewhere.com> wrote in message
>>>>> news:u1gdfZtQKHA.4028@TK2MSFTNGP05.phx.gbl...
>>>>>> Recently I tried repeatedly to log in with my user name and password
>>>>>> to
>>>>>> two
>>>>>> different websites. Each time I tried to, the same screen
>>>>>> reappeared.
>>>>>> When
>>>>>> I tried to log in using a different password or user name, I get the
>>>>>> error
>>>>>> message, so it appears (and I know for sure) that the info is
>>>>>> correct.
>>>>>> I
>>>>>> attempted to contact the websites but I have had no response.
>>>>>>
>>>>>> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
>>>>>> safeguard I have to disable?
>>>>>
>>>>>
>>>>> The most likely cause is old or missing Cookies.
>>>>> Either would be a problem if you were trying to access a site
>>>>> via a "backdoor" saved link, e.g. even after clearing Cookies.
>>>>>
>>>>>
>>>>> ---
>>>>>
>>>>>
>>>
>>>
>>>
>
>

"someone" <someone@somewhere.com> wrote in message news:%23IBFgNTRKHA.2092@TK2MSFTNGP04.phx.gbl...
> Thanks very much for your time and help, Robert. I deleted all my cookies,
> accepted new cookies, refreshed each web page, with no success. The
> crc.club website allowed me to press help for log in, but the help box was
> empty.


Try the Contact Us link then. No login required it seems...

http://www.charlestonrunningclub.com...club_id=139360


> The favicon for that site showed me a broken link.


What exactly are you seeing in that case?
Again, you could use Fiddler2 to see for sure
what's happening there.


> No change on the
> other site. I assume the problems are with the websites.


It has a Contact Us page too. Again AFAICS no login is required to use it.

http://www.smartstreet.org/contactus/contactus.asp


Good luck

Robert
---


>
> "Robert Aldwinckle" <robald@techemail.com> wrote in message
> news:O#WZ0EQRKHA.1796@TK2MSFTNGP02.phx.gbl...
>>
>> "someone" <someone@somewhere.com> wrote in message
>> news:uoEhJdGRKHA.4244@TK2MSFTNGP06.phx.gbl...
>>> Here are the websites:
>>> http://www.charlestonrunningclub.com...club_id=139360
>>> That site does not allow me to do anything. I tried to contact it with
>>> an
>>> email, but am unable to do so unless I first log in. A real Catch-22.
>>
>>
>> That could be an example of trying to use a backdoor page with an
>> incompatible
>> Cookie from the host server. For example View, Privacy Report (Alt-V,v)
>> shows
>> me that my browser has accepted a Cookie from the site. So, assuming that
>> you
>> already had a Cookie from it you might be sending a corrupt one with that
>> request
>> and that could be causing the site to ignore your request. Related to
>> this, if there
>> was something else going on with that page that required a Cookie to be
>> sent with
>> a request for that page and you didn't have one you should back up and try
>> the
>> root domain for its default page...
>>
>> http://www.charlestonrunningclub.com/
>>
>> Hmm... View Privacy shows that no Cookie was needed on that page.
>>
>>
>> The Contact Us link on that page is
>>
>> http://www.charlestonrunningclub.com...club_id=139360
>>
>> So, presumably you could send that in without a Cookie (but expect to see
>> one
>> after it arrived.)
>>
>> BTW that site does have its own favicon, so you do have a very simple
>> connectivity check for it:
>>
>> http://www.charlestonrunningclub.com/favicon.ico
>>
>> (I wasn't clear whether this incident was an HTTP connectivity issue
>> some kind of session identification problem, or an authentication issue.)
>>
>>
>>>
>>> http://www.smartstreet.org/login.asp? This site allows me to give the
>>> info,
>>> but it keeps asking for it if I type the right info and gives me an error
>>> message if I type the wrong one.
>>
>>
>> That could be something entirely different. Again, though, I would try
>> starting from the root domain with no Cookies for that site...
>>
>> http://www.smartstreet.org/
>>
>> which in fact redirects to the page that you want to get to
>> but View Privacy shows that I have accepted a Cookie for it
>> which would be used on the next request.
>>
>> BTW the page says:
>> <quote>
>> NOTICE: We have a new login feature.
>> </quote>
>>
>> So, how new? Again, if you were using it before the site changed its
>> implementation, by trying to use a backdoor page (such as this redirected
>> URL) you might be continually presenting a Cookie with the old format
>> and thus each request would be rejected until you got one with the new
>> format.
>>
>>
>> HTH
>>
>> Robert
>> ---
>>
>>
>>>
>>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
>>> news:OrI7CIERKHA.1232@TK2MSFTNGP05.phx.gbl...
>>>>
>>>> "someone" <someone@somewhere.com> wrote in message
>>>> news:e6cwyFBRKHA.1876@TK2MSFTNGP06.phx.gbl...
>>>>> I've used ccleaner to clear my cookies, but I stopped it from clearing
>>>>> my
>>>>> cookies sometime back. For those websites that do not
>>>>> have cookies, I type in the info. I don't use any "backdoor" methods.
>>>>> Charleston Running Club cookie should be on my puter.
>>>>> Smart Street wouldn't be, but I typed in the info. (I also typed in
>>>>> the
>>>>> info for CRC since it didn't automatically logged me in.
>>>>
>>>>
>>>> Does the site have a favicon.ico file? You need something simple
>>>> to prove you have connectivity with an HTTP server there.
>>>> Or any other image file you happen to have cached. Press Ctrl-F5
>>>> so you force a redownload of whatever file you try to get.
>>>> Using telnet or Fiddler2 would be other tools for diagnosing this.
>>>>
>>>> Post the URL you are using if you need more help.
>>>>
>>>>
>>>> Good luck
>>>>
>>>> Robert
>>>> ---
>>>>
>>>>
>>>>>
>>>>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
>>>>> news:#EVSyd3QKHA.4600@TK2MSFTNGP05.phx.gbl...
>>>>>>
>>>>>> "someone" <someone@somewhere.com> wrote in message
>>>>>> news:u1gdfZtQKHA.4028@TK2MSFTNGP05.phx.gbl...
>>>>>>> Recently I tried repeatedly to log in with my user name and password
>>>>>>> to
>>>>>>> two
>>>>>>> different websites. Each time I tried to, the same screen
>>>>>>> reappeared.
>>>>>>> When
>>>>>>> I tried to log in using a different password or user name, I get the
>>>>>>> error
>>>>>>> message, so it appears (and I know for sure) that the info is
>>>>>>> correct.
>>>>>>> I
>>>>>>> attempted to contact the websites but I have had no response.
>>>>>>>
>>>>>>> Windows XP Pro, IE 8, SP 3. Is it possible that there is a security
>>>>>>> safeguard I have to disable?
>>>>>>
>>>>>>
>>>>>> The most likely cause is old or missing Cookies.
>>>>>> Either would be a problem if you were trying to access a site
>>>>>> via a "backdoor" saved link, e.g. even after clearing Cookies.
>>>>>>
>>>>>>
>>>>>> ---
>>>>>>
>>>>>>
>>>>
>>>>
>>>>
>>
>>

I did contact them, but have received no response.


"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:#0MceWfRKHA.5052@TK2MSFTNGP06.phx.gbl...
>
> "someone" <someone@somewhere.com> wrote in message
> news:%23IBFgNTRKHA.2092@TK2MSFTNGP04.phx.gbl...
>> Thanks very much for your time and help, Robert. I deleted all my
>> cookies,
>> accepted new cookies, refreshed each web page, with no success. The
>> crc.club website allowed me to press help for log in, but the help box
>> was
>> empty.
>
>
> Try the Contact Us link then. No login required it seems...
>
> http://www.charlestonrunningclub.com...club_id=139360
>
>
>> The favicon for that site showed me a broken link.
>
>
> What exactly are you seeing in that case?
> Again, you could use Fiddler2 to see for sure
> what's happening there.
>
>
>> No change on the
>> other site. I assume the problems are with the websites.
>
>
> It has a Contact Us page too. Again AFAICS no login is required to use
> it.
>
> http://www.smartstreet.org/contactus/contactus.asp
>
>
> Good luck
>
> Robert
> ---
>
>
>>
>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
>> news:O#WZ0EQRKHA.1796@TK2MSFTNGP02.phx.gbl...
>>>
>>> "someone" <someone@somewhere.com> wrote in message
>>> news:uoEhJdGRKHA.4244@TK2MSFTNGP06.phx.gbl...
>>>> Here are the websites:
>>>> http://www.charlestonrunningclub.com...club_id=139360
>>>> That site does not allow me to do anything. I tried to contact it with
>>>> an
>>>> email, but am unable to do so unless I first log in. A real Catch-22.
>>>
>>>
>>> That could be an example of trying to use a backdoor page with an
>>> incompatible
>>> Cookie from the host server. For example View, Privacy Report
>>> (Alt-V,v)
>>> shows
>>> me that my browser has accepted a Cookie from the site. So, assuming
>>> that
>>> you
>>> already had a Cookie from it you might be sending a corrupt one with
>>> that
>>> request
>>> and that could be causing the site to ignore your request. Related to
>>> this, if there
>>> was something else going on with that page that required a Cookie to be
>>> sent with
>>> a request for that page and you didn't have one you should back up and
>>> try
>>> the
>>> root domain for its default page...
>>>
>>> http://www.charlestonrunningclub.com/
>>>
>>> Hmm... View Privacy shows that no Cookie was needed on that page.
>>>
>>>
>>> The Contact Us link on that page is
>>>
>>> http://www.charlestonrunningclub.com...club_id=139360
>>>
>>> So, presumably you could send that in without a Cookie (but expect to
>>> see
>>> one
>>> after it arrived.)
>>>
>>> BTW that site does have its own favicon, so you do have a very simple
>>> connectivity check for it:
>>>
>>> http://www.charlestonrunningclub.com/favicon.ico
>>>
>>> (I wasn't clear whether this incident was an HTTP connectivity issue
>>> some kind of session identification problem, or an authentication
>>> issue.)
>>>
>>>
>>>>
>>>> http://www.smartstreet.org/login.asp? This site allows me to give the
>>>> info,
>>>> but it keeps asking for it if I type the right info and gives me an
>>>> error
>>>> message if I type the wrong one.
>>>
>>>
>>> That could be something entirely different. Again, though, I would try
>>> starting from the root domain with no Cookies for that site...
>>>
>>> http://www.smartstreet.org/
>>>
>>> which in fact redirects to the page that you want to get to
>>> but View Privacy shows that I have accepted a Cookie for it
>>> which would be used on the next request.
>>>
>>> BTW the page says:
>>> <quote>
>>> NOTICE: We have a new login feature.
>>> </quote>
>>>
>>> So, how new? Again, if you were using it before the site changed its
>>> implementation, by trying to use a backdoor page (such as this
>>> redirected
>>> URL) you might be continually presenting a Cookie with the old format
>>> and thus each request would be rejected until you got one with the new
>>> format.
>>>
>>>
>>> HTH
>>>
>>> Robert
>>> ---
>>>
>>>
>>>>
>>>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
>>>> news:OrI7CIERKHA.1232@TK2MSFTNGP05.phx.gbl...
>>>>>
>>>>> "someone" <someone@somewhere.com> wrote in message
>>>>> news:e6cwyFBRKHA.1876@TK2MSFTNGP06.phx.gbl...
>>>>>> I've used ccleaner to clear my cookies, but I stopped it from
>>>>>> clearing
>>>>>> my
>>>>>> cookies sometime back. For those websites that do not
>>>>>> have cookies, I type in the info. I don't use any "backdoor"
>>>>>> methods.
>>>>>> Charleston Running Club cookie should be on my puter.
>>>>>> Smart Street wouldn't be, but I typed in the info. (I also typed in
>>>>>> the
>>>>>> info for CRC since it didn't automatically logged me in.
>>>>>
>>>>>
>>>>> Does the site have a favicon.ico file? You need something simple
>>>>> to prove you have connectivity with an HTTP server there.
>>>>> Or any other image file you happen to have cached. Press Ctrl-F5
>>>>> so you force a redownload of whatever file you try to get.
>>>>> Using telnet or Fiddler2 would be other tools for diagnosing this.
>>>>>
>>>>> Post the URL you are using if you need more help.
>>>>>
>>>>>
>>>>> Good luck
>>>>>
>>>>> Robert
>>>>> ---
>>>>>
>>>>>
>>>>>>
>>>>>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
>>>>>> news:#EVSyd3QKHA.4600@TK2MSFTNGP05.phx.gbl...
>>>>>>>
>>>>>>> "someone" <someone@somewhere.com> wrote in message
>>>>>>> news:u1gdfZtQKHA.4028@TK2MSFTNGP05.phx.gbl...
>>>>>>>> Recently I tried repeatedly to log in with my user name and
>>>>>>>> password
>>>>>>>> to
>>>>>>>> two
>>>>>>>> different websites. Each time I tried to, the same screen
>>>>>>>> reappeared.
>>>>>>>> When
>>>>>>>> I tried to log in using a different password or user name, I get
>>>>>>>> the
>>>>>>>> error
>>>>>>>> message, so it appears (and I know for sure) that the info is
>>>>>>>> correct.
>>>>>>>> I
>>>>>>>> attempted to contact the websites but I have had no response.
>>>>>>>>
>>>>>>>> Windows XP Pro, IE 8, SP 3. Is it possible that there is a
>>>>>>>> security
>>>>>>>> safeguard I have to disable?
>>>>>>>
>>>>>>>
>>>>>>> The most likely cause is old or missing Cookies.
>>>>>>> Either would be a problem if you were trying to access a site
>>>>>>> via a "backdoor" saved link, e.g. even after clearing Cookies.
>>>>>>>
>>>>>>>
>>>>>>> ---
>>>>>>>
>>>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>>
>
>