I recently bought another computer which doesn't get used much only for games
etc. It updated windows updates ok until until some weeks back. Then it kept
asking me to update security update KB938127 for IE7. However every time I do
it fails! On investigating further and trying to update by another method, it
says 'this file is not compatable with your system'. Why is this? I've done
virus checks and everything seems clean.
In fact my system works fine other than this little hiccup. I use Windows XP
Pro & service pack 3. Any help please?
--
Ray

Is this a brand-new computer or a used/new-to-you computer?

Did you install WinXP SP3 manually (versus via Windows Update)? Did you
install SP3 before you installed IE7?

Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a Search
(CTRL+F) for VGX.DLL. Right-click on the found file (if found) & select
Properties | Version, copy the version to your clipboard and paste it into a
reply to this thread.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Rays wrote:
> I recently bought another computer which doesn't get used much only for
> games etc. It updated windows updates ok until until some weeks back. Then
> it kept asking me to update security update KB938127 for IE7. However
> every
> time I do it fails! On investigating further and trying to update by
> another method, it says 'this file is not compatable with your system'.
> Why
> is this? I've done virus checks and everything seems clean.
> In fact my system works fine other than this little hiccup. I use Windows
> XP
> Pro & service pack 3. Any help please?

Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was already
installed along with IE7. whether it was installed before IE7, I'm not sure.
I ran a search in Windows\System32 but no luck. I then ran a search in
Windows itself for VGX.DLL & found two files both the same in the software
Distribution folder & copied this: 7.0.6000.20628. What next? By the way
thanks for your help.
I read earlier messages on this particular update and it was mentioned about
running spuninst.exe to uninstall IE7. Is this not a registry cleaner?
--
Ray


"PA Bear [MS MVP]" wrote:

> Is this a brand-new computer or a used/new-to-you computer?
>
> Did you install WinXP SP3 manually (versus via Windows Update)? Did you
> install SP3 before you installed IE7?
>
> Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a Search
> (CTRL+F) for VGX.DLL. Right-click on the found file (if found) & select
> Properties | Version, copy the version to your clipboard and paste it into a
> reply to this thread.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Rays wrote:
> > I recently bought another computer which doesn't get used much only for
> > games etc. It updated windows updates ok until until some weeks back. Then
> > it kept asking me to update security update KB938127 for IE7. However
> > every
> > time I do it fails! On investigating further and trying to update by
> > another method, it says 'this file is not compatable with your system'.
> > Why
> > is this? I've done virus checks and everything seems clean.
> > In fact my system works fine other than this little hiccup. I use Windows
> > XP
> > Pro & service pack 3. Any help please?
>
>

I ran another search & also found VGX.DLL in Program files\Common Files. File
Version:7.0.5730.13
Is this a type of Spyware?
--
Ray


"Rays" wrote:

> Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was already
> installed along with IE7. whether it was installed before IE7, I'm not sure.
> I ran a search in Windows\System32 but no luck. I then ran a search in
> Windows itself for VGX.DLL & found two files both the same in the software
> Distribution folder & copied this: 7.0.6000.20628. What next? By the way
> thanks for your help.
> I read earlier messages on this particular update and it was mentioned about
> running spuninst.exe to uninstall IE7. Is this not a registry cleaner?
> --
> Ray
>
>
> "PA Bear [MS MVP]" wrote:
>
> > Is this a brand-new computer or a used/new-to-you computer?
> >
> > Did you install WinXP SP3 manually (versus via Windows Update)? Did you
> > install SP3 before you installed IE7?
> >
> > Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a Search
> > (CTRL+F) for VGX.DLL. Right-click on the found file (if found) & select
> > Properties | Version, copy the version to your clipboard and paste it into a
> > reply to this thread.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Client - since 2002
> >
> >
> > Rays wrote:
> > > I recently bought another computer which doesn't get used much only for
> > > games etc. It updated windows updates ok until until some weeks back. Then
> > > it kept asking me to update security update KB938127 for IE7. However
> > > every
> > > time I do it fails! On investigating further and trying to update by
> > > another method, it says 'this file is not compatable with your system'.
> > > Why
> > > is this? I've done virus checks and everything seems clean.
> > > In fact my system works fine other than this little hiccup. I use Windows
> > > XP
> > > Pro & service pack 3. Any help please?
> >
> >

VGX.DLL is an IE- & Windows-specific file.

Long story short: If you have WinXP SP3 installed, your computer doesn't
need KB938127. (Why Windows Update is offering it is anybody's guess but I
expect it's related to the way or the order in which the shop installed
WinXP SP3 and IE7.)

Proceed as follows:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Go to Windows Update website | Select CUSTOM and allow the scan to
complete | Uncheck/deselect KB928127 and hide it ("Don't show me this update
again").

4. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

Should you want a second opinion from MS:

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB939127).

LOOK!! => If your problem relates to an IE Security Update, call the above
number and ask to be transferred to the "Consumer IE queue" (which is
47830).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Rays wrote:
> I ran another search & also found VGX.DLL in Program files\Common Files.
> File Version:7.0.5730.13
> Is this a type of Spyware?
>
>> Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was
>> already
>> installed along with IE7. whether it was installed before IE7, I'm not
>> sure. I ran a search in Windows\System32 but no luck. I then ran a search
>> in Windows itself for VGX.DLL & found two files both the same in the
>> software Distribution folder & copied this: 7.0.6000.20628. What next? By
>> the way thanks for your help.
>> I read earlier messages on this particular update and it was mentioned
>> about running spuninst.exe to uninstall IE7. Is this not a registry
>> cleaner? --
>> Ray
>>
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> Is this a brand-new computer or a used/new-to-you computer?
>>>
>>> Did you install WinXP SP3 manually (versus via Windows Update)? Did you
>>> install SP3 before you installed IE7?
>>>
>>> Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a
>>> Search (CTRL+F) for VGX.DLL. Right-click on the found file (if found) &
>>> select Properties | Version, copy the version to your clipboard and
>>> paste
>>> it into a reply to this thread.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Rays wrote:
>>>> I recently bought another computer which doesn't get used much only for
>>>> games etc. It updated windows updates ok until until some weeks back.
>>>> Then it kept asking me to update security update KB938127 for IE7.
>>>> However every
>>>> time I do it fails! On investigating further and trying to update by
>>>> another method, it says 'this file is not compatable with your system'.
>>>> Why
>>>> is this? I've done virus checks and everything seems clean.
>>>> In fact my system works fine other than this little hiccup. I use
>>>> Windows
>>>> XP
>>>> Pro & service pack 3. Any help please?

OK thanks for your help. I've been told by the person who built my system
that this update isn't important. Maybe not. But it's annoying that every
time I boot up, the windows update icon comes on. Surely there must be a way
to stop it!
KB938127 I'm sick of you! Ahhhh!!!!
--
Ray


"PA Bear [MS MVP]" wrote:

> VGX.DLL is an IE- & Windows-specific file.
>
> Long story short: If you have WinXP SP3 installed, your computer doesn't
> need KB938127. (Why Windows Update is offering it is anybody's guess but I
> expect it's related to the way or the order in which the shop installed
> WinXP SP3 and IE7.)
>
> Proceed as follows:
>
> 1. Stop the Automatic Updates service:
>
> Start > Run > (type in) services.msc > [OK]
> Double-click Automatic Updates > Click on Stop
> (Stopping the service will take a moment)
>
> 2. Delete the contents of the Download folder:
>
> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
> Open the Download folder and delete its contents
> Close the window.
>
> 3. Go to Windows Update website | Select CUSTOM and allow the scan to
> complete | Uncheck/deselect KB928127 and hide it ("Don't show me this update
> again").
>
> 4. Start the Automatic Updates service:
>
> Start > Run > (type in) services.msc > [OK]
> Double-click Automatic Updates > Click on Start
> (Starting the service will take a moment)
>
> Should you want a second opinion from MS:
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB939127).
>
> LOOK!! => If your problem relates to an IE Security Update, call the above
> number and ask to be transferred to the "Consumer IE queue" (which is
> 47830).
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Rays wrote:
> > I ran another search & also found VGX.DLL in Program files\Common Files.
> > File Version:7.0.5730.13
> > Is this a type of Spyware?
> >
> >> Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was
> >> already
> >> installed along with IE7. whether it was installed before IE7, I'm not
> >> sure. I ran a search in Windows\System32 but no luck. I then ran a search
> >> in Windows itself for VGX.DLL & found two files both the same in the
> >> software Distribution folder & copied this: 7.0.6000.20628. What next? By
> >> the way thanks for your help.
> >> I read earlier messages on this particular update and it was mentioned
> >> about running spuninst.exe to uninstall IE7. Is this not a registry
> >> cleaner? --
> >> Ray
> >>
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>> Is this a brand-new computer or a used/new-to-you computer?
> >>>
> >>> Did you install WinXP SP3 manually (versus via Windows Update)? Did you
> >>> install SP3 before you installed IE7?
> >>>
> >>> Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a
> >>> Search (CTRL+F) for VGX.DLL. Right-click on the found file (if found) &
> >>> select Properties | Version, copy the version to your clipboard and
> >>> paste
> >>> it into a reply to this thread.
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>
> >>>
> >>> Rays wrote:
> >>>> I recently bought another computer which doesn't get used much only for
> >>>> games etc. It updated windows updates ok until until some weeks back.
> >>>> Then it kept asking me to update security update KB938127 for IE7.
> >>>> However every
> >>>> time I do it fails! On investigating further and trying to update by
> >>>> another method, it says 'this file is not compatable with your system'.
> >>>> Why
> >>>> is this? I've done virus checks and everything seems clean.
> >>>> In fact my system works fine other than this little hiccup. I use
> >>>> Windows
> >>>> XP
> >>>> Pro & service pack 3. Any help please?
>
>

It is VERY important, if you're running WinXP SP2. You're not.

Rays wrote:
> OK thanks for your help. I've been told by the person who built my system
> that this update isn't important. Maybe not. But it's annoying that every
> time I boot up, the windows update icon comes on. Surely there must be a
> way
> to stop it!
> KB938127 I'm sick of you! Ahhhh!!!!
>
>> VGX.DLL is an IE- & Windows-specific file.
>>
>> Long story short: If you have WinXP SP3 installed, your computer doesn't
>> need KB938127. (Why Windows Update is offering it is anybody's guess but
>> I
>> expect it's related to the way or the order in which the shop installed
>> WinXP SP3 and IE7.)
>>
>> Proceed as follows:
>>
>> 1. Stop the Automatic Updates service:
>>
>> Start > Run > (type in) services.msc > [OK]
>> Double-click Automatic Updates > Click on Stop
>> (Stopping the service will take a moment)
>>
>> 2. Delete the contents of the Download folder:
>>
>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
>> Open the Download folder and delete its contents
>> Close the window.
>>
>> 3. Go to Windows Update website | Select CUSTOM and allow the scan to
>> complete | Uncheck/deselect KB928127 and hide it ("Don't show me this
>> update again").
>>
>> 4. Start the Automatic Updates service:
>>
>> Start > Run > (type in) services.msc > [OK]
>> Double-click Automatic Updates > Click on Start
>> (Starting the service will take a moment)
>>
>> Should you want a second opinion from MS:
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB939127).
>>
>> LOOK!! => If your problem relates to an IE Security Update, call the
>> above
>> number and ask to be transferred to the "Consumer IE queue" (which is
>> 47830).
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> Rays wrote:
>>> I ran another search & also found VGX.DLL in Program files\Common Files.
>>> File Version:7.0.5730.13
>>> Is this a type of Spyware?
>>>
>>>> Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was
>>>> already
>>>> installed along with IE7. whether it was installed before IE7, I'm not
>>>> sure. I ran a search in Windows\System32 but no luck. I then ran a
>>>> search
>>>> in Windows itself for VGX.DLL & found two files both the same in the
>>>> software Distribution folder & copied this: 7.0.6000.20628. What next?
>>>> By
>>>> the way thanks for your help.
>>>> I read earlier messages on this particular update and it was mentioned
>>>> about running spuninst.exe to uninstall IE7. Is this not a registry
>>>> cleaner? --
>>>> Ray
>>>>
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> Is this a brand-new computer or a used/new-to-you computer?
>>>>>
>>>>> Did you install WinXP SP3 manually (versus via Windows Update)? Did
>>>>> you
>>>>> install SP3 before you installed IE7?
>>>>>
>>>>> Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a
>>>>> Search (CTRL+F) for VGX.DLL. Right-click on the found file (if found)
>>>>> &
>>>>> select Properties | Version, copy the version to your clipboard and
>>>>> paste
>>>>> it into a reply to this thread.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>
>>>>>
>>>>> Rays wrote:
>>>>>> I recently bought another computer which doesn't get used much only
>>>>>> for
>>>>>> games etc. It updated windows updates ok until until some weeks back.
>>>>>> Then it kept asking me to update security update KB938127 for IE7.
>>>>>> However every
>>>>>> time I do it fails! On investigating further and trying to update by
>>>>>> another method, it says 'this file is not compatable with your
>>>>>> system'.
>>>>>> Why
>>>>>> is this? I've done virus checks and everything seems clean.
>>>>>> In fact my system works fine other than this little hiccup. I use
>>>>>> Windows
>>>>>> XP
>>>>>> Pro & service pack 3. Any help please?

Rob thanks for the info. Sorted!
--
Ray


"PA Bear [MS MVP]" wrote:

> It is VERY important, if you're running WinXP SP2. You're not.
>
> Rays wrote:
> > OK thanks for your help. I've been told by the person who built my system
> > that this update isn't important. Maybe not. But it's annoying that every
> > time I boot up, the windows update icon comes on. Surely there must be a
> > way
> > to stop it!
> > KB938127 I'm sick of you! Ahhhh!!!!
> >
> >> VGX.DLL is an IE- & Windows-specific file.
> >>
> >> Long story short: If you have WinXP SP3 installed, your computer doesn't
> >> need KB938127. (Why Windows Update is offering it is anybody's guess but
> >> I
> >> expect it's related to the way or the order in which the shop installed
> >> WinXP SP3 and IE7.)
> >>
> >> Proceed as follows:
> >>
> >> 1. Stop the Automatic Updates service:
> >>
> >> Start > Run > (type in) services.msc > [OK]
> >> Double-click Automatic Updates > Click on Stop
> >> (Stopping the service will take a moment)
> >>
> >> 2. Delete the contents of the Download folder:
> >>
> >> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
> >> Open the Download folder and delete its contents
> >> Close the window.
> >>
> >> 3. Go to Windows Update website | Select CUSTOM and allow the scan to
> >> complete | Uncheck/deselect KB928127 and hide it ("Don't show me this
> >> update again").
> >>
> >> 4. Start the Automatic Updates service:
> >>
> >> Start > Run > (type in) services.msc > [OK]
> >> Double-click Automatic Updates > Click on Start
> >> (Starting the service will take a moment)
> >>
> >> Should you want a second opinion from MS:
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. When you call, clearly state that your problem is
> >> related to a Security Update and cite the update's KB number (e.g.,
> >> KB939127).
> >>
> >> LOOK!! => If your problem relates to an IE Security Update, call the
> >> above
> >> number and ask to be transferred to the "Consumer IE queue" (which is
> >> 47830).
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.net
> >>
> >>
> >> Rays wrote:
> >>> I ran another search & also found VGX.DLL in Program files\Common Files.
> >>> File Version:7.0.5730.13
> >>> Is this a type of Spyware?
> >>>
> >>>> Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was
> >>>> already
> >>>> installed along with IE7. whether it was installed before IE7, I'm not
> >>>> sure. I ran a search in Windows\System32 but no luck. I then ran a
> >>>> search
> >>>> in Windows itself for VGX.DLL & found two files both the same in the
> >>>> software Distribution folder & copied this: 7.0.6000.20628. What next?
> >>>> By
> >>>> the way thanks for your help.
> >>>> I read earlier messages on this particular update and it was mentioned
> >>>> about running spuninst.exe to uninstall IE7. Is this not a registry
> >>>> cleaner? --
> >>>> Ray
> >>>>
> >>>>
> >>>> "PA Bear [MS MVP]" wrote:
> >>>>
> >>>>> Is this a brand-new computer or a used/new-to-you computer?
> >>>>>
> >>>>> Did you install WinXP SP3 manually (versus via Windows Update)? Did
> >>>>> you
> >>>>> install SP3 before you installed IE7?
> >>>>>
> >>>>> Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a
> >>>>> Search (CTRL+F) for VGX.DLL. Right-click on the found file (if found)
> >>>>> &
> >>>>> select Properties | Version, copy the version to your clipboard and
> >>>>> paste
> >>>>> it into a reply to this thread.
> >>>>> --
> >>>>> ~Robear Dyer (PA Bear)
> >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>>
> >>>>>
> >>>>> Rays wrote:
> >>>>>> I recently bought another computer which doesn't get used much only
> >>>>>> for
> >>>>>> games etc. It updated windows updates ok until until some weeks back.
> >>>>>> Then it kept asking me to update security update KB938127 for IE7.
> >>>>>> However every
> >>>>>> time I do it fails! On investigating further and trying to update by
> >>>>>> another method, it says 'this file is not compatable with your
> >>>>>> system'.
> >>>>>> Why
> >>>>>> is this? I've done virus checks and everything seems clean.
> >>>>>> In fact my system works fine other than this little hiccup. I use
> >>>>>> Windows
> >>>>>> XP
> >>>>>> Pro & service pack 3. Any help please?
>
>

YW & thanks for your feedback.

Rays wrote:
> Rob thanks for the info. Sorted!
>
>> It is VERY important, if you're running WinXP SP2. You're not.
>>
>> Rays wrote:
>>> OK thanks for your help. I've been told by the person who built my
>>> system
>>> that this update isn't important. Maybe not. But it's annoying that
>>> every
>>> time I boot up, the windows update icon comes on. Surely there must be a
>>> way
>>> to stop it!
>>> KB938127 I'm sick of you! Ahhhh!!!!
>>>
>>>> VGX.DLL is an IE- & Windows-specific file.
>>>>
>>>> Long story short: If you have WinXP SP3 installed, your computer
>>>> doesn't
>>>> need KB938127. (Why Windows Update is offering it is anybody's guess
>>>> but
>>>> I
>>>> expect it's related to the way or the order in which the shop installed
>>>> WinXP SP3 and IE7.)
>>>>
>>>> Proceed as follows:
>>>>
>>>> 1. Stop the Automatic Updates service:
>>>>
>>>> Start > Run > (type in) services.msc > [OK]
>>>> Double-click Automatic Updates > Click on Stop
>>>> (Stopping the service will take a moment)
>>>>
>>>> 2. Delete the contents of the Download folder:
>>>>
>>>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
>>>> Open the Download folder and delete its contents
>>>> Close the window.
>>>>
>>>> 3. Go to Windows Update website | Select CUSTOM and allow the scan to
>>>> complete | Uncheck/deselect KB928127 and hide it ("Don't show me this
>>>> update again").
>>>>
>>>> 4. Start the Automatic Updates service:
>>>>
>>>> Start > Run > (type in) services.msc > [OK]
>>>> Double-click Automatic Updates > Click on Start
>>>> (Starting the service will take a moment)
>>>>
>>>> Should you want a second opinion from MS:
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates. When you call, clearly state that your problem is
>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>> KB939127).
>>>>
>>>> LOOK!! => If your problem relates to an IE Security Update, call the
>>>> above
>>>> number and ask to be transferred to the "Consumer IE queue" (which is
>>>> 47830).
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.net
>>>>
>>>>
>>>> Rays wrote:
>>>>> I ran another search & also found VGX.DLL in Program files\Common
>>>>> Files.
>>>>> File Version:7.0.5730.13
>>>>> Is this a type of Spyware?
>>>>>
>>>>>> Hi PA Bear. Yes this is a new computer made to spec. WinXP SP3 was
>>>>>> already
>>>>>> installed along with IE7. whether it was installed before IE7, I'm
>>>>>> not
>>>>>> sure. I ran a search in Windows\System32 but no luck. I then ran a
>>>>>> search
>>>>>> in Windows itself for VGX.DLL & found two files both the same in the
>>>>>> software Distribution folder & copied this: 7.0.6000.20628. What
>>>>>> next?
>>>>>> By
>>>>>> the way thanks for your help.
>>>>>> I read earlier messages on this particular update and it was
>>>>>> mentioned
>>>>>> about running spuninst.exe to uninstall IE7. Is this not a registry
>>>>>> cleaner? --
>>>>>> Ray
>>>>>>
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>
>>>>>>> Is this a brand-new computer or a used/new-to-you computer?
>>>>>>>
>>>>>>> Did you install WinXP SP3 manually (versus via Windows Update)? Did
>>>>>>> you
>>>>>>> install SP3 before you installed IE7?
>>>>>>>
>>>>>>> Open Windows Explorer to C:\WINDOWS\SYSTEM32 <=this folder and run a
>>>>>>> Search (CTRL+F) for VGX.DLL. Right-click on the found file (if
>>>>>>> found)
>>>>>>> &
>>>>>>> select Properties | Version, copy the version to your clipboard and
>>>>>>> paste
>>>>>>> it into a reply to this thread.
>>>>>>> --
>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>
>>>>>>>
>>>>>>> Rays wrote:
>>>>>>>> I recently bought another computer which doesn't get used much only
>>>>>>>> for
>>>>>>>> games etc. It updated windows updates ok until until some weeks
>>>>>>>> back.
>>>>>>>> Then it kept asking me to update security update KB938127 for IE7.
>>>>>>>> However every
>>>>>>>> time I do it fails! On investigating further and trying to update
>>>>>>>> by
>>>>>>>> another method, it says 'this file is not compatable with your
>>>>>>>> system'.
>>>>>>>> Why
>>>>>>>> is this? I've done virus checks and everything seems clean.
>>>>>>>> In fact my system works fine other than this little hiccup. I use
>>>>>>>> Windows
>>>>>>>> XP
>>>>>>>> Pro & service pack 3. Any help please?