When I try to access "Remote Assistance from my program directory, the
Help Center Page comes up but with a windows dialog box that reads "A
program Could Not Start. Please try again" A 1/4 of left side below
search of the RA page is blank (blue) no text, this is where it would
normally have support, ask a friend etc. Right side looks as it should
I have used remote assistance with a friend just once before when I
was on ie6 sp2 and it worked, I have not tried it until now. Not sure
if it is ie7 or sp3 problem. I have tried turning off the firewall,SB
S&D no luck"

Myself and a friend have concluded that a service is not starting.

We uninstalled & reinstalled Remote assistance but it did not help.
looked in taskmgr/processes and helpctr.exe is there, HelpSvc.exe is
not there. Checked settings in services, RPC etc, pretty much all
service and dependedinces we could think of.


..I have of course googled the problem.

Thanks Gary

xp home sp3 ie7

Thanks Gary

Have some patience: Ramesh may have more ideas for you here:
http://aumha.net/viewtopic.php?f=62&t=41101


"gary7" <nxn1@netzero.com> wrote in message
news:36b85780-f815-494c-b8ce-616587f66782@e20g2000vbc.googlegroups.com...
> When I try to access "Remote Assistance from my program directory, the
> Help Center Page comes up but with a windows dialog box that reads "A
> program Could Not Start. Please try again" A 1/4 of left side below
> search of the RA page is blank (blue) no text, this is where it would
> normally have support, ask a friend etc. Right side looks as it should
> I have used remote assistance with a friend just once before when I
> was on ie6 sp2 and it worked, I have not tried it until now. Not sure
> if it is ie7 or sp3 problem. I have tried turning off the firewall,SB
> S&D no luck"
>
> Myself and a friend have concluded that a service is not starting.
>
> We uninstalled & reinstalled Remote assistance but it did not help.
> looked in taskmgr/processes and helpctr.exe is there, HelpSvc.exe is
> not there. Checked settings in services, RPC etc, pretty much all
> service and dependedinces we could think of.
>
>
> .I have of course googled the problem.
>
> Thanks Gary
>
> xp home sp3 ie7
>
> Thanks Gary
>

On Jun 18, 2:57*am, "PA Bear [MS MVP]" <PABear...******.com> wrote:
> Have some patience: Ramesh may have more ideas for you here:http://aumha.net/viewtopic.php?f=62&t=41101
>
> "gary7" <n...@netzero.com> wrote in message
>
> news:36b85780-f815-494c-b8ce-616587f66782@e20g2000vbc.googlegroups.com...
>
>
>
> > When I try to access "Remote Assistance from my program directory, the
> > Help Center Page comes up but with a windows dialog box that reads "A
> > program Could Not Start. Please try again" A 1/4 of left side below
> > search of the RA page is blank (blue) no text, this is where it would
> > normally have support, ask a friend etc. Right side looks as it should
> > I have used remote assistance with a friend just once before when I
> > was on ie6 sp2 and it worked, I have not tried it until now. Not sure
> > if it is ie7 or sp3 problem. I have tried turning off the firewall,SB
> > S&D no luck"
>
> > Myself and a friend have concluded that a service is not starting.
>
> > We uninstalled & reinstalled Remote assistance but it did not help.
> > looked in taskmgr/processes and helpctr.exe is there, HelpSvc.exe is
> > not there. Checked settings in services, RPC etc, pretty much all
> > service and dependedinces we could think of.
>
> > .I have of course googled the problem.
>
> > Thanks Gary
>
> > xp home sp3 ie7
>
> > Thanks Gary- Hide quoted text -
>
> - Show quoted text -

did you want me to follow the link <36b85780-f815-494c-
b8ce-616587f66782@e20g2000vbc.googlegroups.com> if so it could not be
found

Thanks Gary