No, it is not normal. Are absolutely, 100% positively sure that Tea Timer's
been disabled, Mike?

One or more options/settings in an ever-growing number of third-party
applications may be disallowing all these changes from "sticking" after
closing IE or rebooting. These include anti-spyware applications (e.g.,
Ad-aware's Ad-Watch, Spybot **Tea Timer**, SpywareBlaster, SpySweeper,
Spyware Doctor, CounterSpy, WinPatrol, etc), anti-virus applications &
security suites (Norton, McAfee, ESET/NOD32, Kasperky, Trend Micro, etc.),
and third-party firewalls (e.g., **Zone Alarm**, etc.).

Note that temporarily disabling the application(s) or rebooting into Safe
Mode may not disable the application's system protections.

I still suspect ZoneAlarm (Free?) is the responsible party here. (Note that
simply disabling ZA temporarily will not disable it's "system protections.")
I'll give you two recommendations/options:

#1 => Post about these unwanted behaviors in the appropriate ZA forum:
http://forums.zonelabs.com/zonelabs


#2 => Disable all ZA "system protections" and then uninstall ZA. Be sure to
enable the Windows Firewall after doing so!

Best of luck.


Mike wrote:
> I just noticed another weird thing!
>
> When you add a site to the priovacy tab 'always allow' option it appears
> at
> the bottom of the list of 'always block' however when you log out of IE
> and
> go back the allowed entery is missing!
>
> Is this normal?
>
> "Mike" wrote:
>> Yes the problem continues!
>>
>> But as I said above I have switched everything off using msconfig apart
>> from MS services and still the problem continues.
>> But I have disabled tea timer and the IE add on for now despite having no
>> trouble for years with it, I guess a update to spybot could have
>> introduced
>> something.
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> Reposting:
>>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the sites
>>>>> in
>>>>> question & log-in, then (4) close the IE window without logging-out,
>>>>> (5)
>>>>> reboot, and (6) revisit the sites, does the behavior persist?
>>>>>
>>>>> HOW TO disable Tea Timer: http://aumha.net/viewtopic.php?f=26&t=32409
>>>>>
>>>>> NB: If you don't fully understand what Tea Timer does and how it does
>>>>> it, leave it permanently disabled.
>>>
>>> Mike wrote:
>>>> OK stopping ZA made no differance sadly :-(
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>>> Having real trouble posting here as well now
>>>>>
>>>>> You may prefer to access this newsgroup in your default newsreader
>>>>> (e.g., Outlook Express). Click this link:
>>>>> news://msnews.microsoft.com/microsof...plorer.general
>>>>>
>>>>> You were going to test this behavior after disabling ZA and then
>>>>> enabling the Windows Firewall. What effect, if any, did that have?
>>>>>
>>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the sites
>>>>> in
>>>>> question & log-in, then (4) close the IE window without logging-out,
>>>>> (5)
>>>>> reboot, and (6) revisit the sites, does the behavior persist?
>>>>>
>>>>> HOW TO disable Tea Timer: http://aumha.net/viewtopic.php?f=26&t=32409
>>>>>
>>>>> NB: If you don't fully understand what Tea Timer does and how it does
>>>>> it, leave it permanently disabled.
>>>>>
>>>>>> My system has worked for years without issue the only common change I
>>>>>> can
>>>>>> think of is the June updates.
>>>>>
>>>>> Sorry, I was under the impression that you were experiencing the
>>>>> unwanted behavior prior to installing the June Update and IE7. Try
>>>>> the
>>>>> above for now then we'll consider other options, Mike.
>>>>> --
>>>>> ~PA Bear
>>>>>
>>>>> Mike wrote:
>>>>>> Having real trouble posting here as well now :-(
>>>>>>
>>>>>> Yes to all your questons.
>>>>>> I have taken all steps I can think of to isolate the cause including
>>>>>> stoping
>>>>>> all services and start ups other than MS ones.
>>>>>>
>>>>>> My system has worked for years without issue the only common changeI
>>>>>> can think of is the June updates.
>>>>>>
>>>>>> I'll give it a few hours and see if my other full reply shows up!
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> Was on PC Q&A said IE6 was the problem.
>>>>>>>
>>>>>>> I doubt it.
>>>>>>>
>>>>>>>> OK re Norton, no Ghost is my main back up and this is why you see
>>>>>>>> the
>>>>>>>> Norton stuff.
>>>>>>>
>>>>>>> Nevertheless, there are some leftovers from Norton System Works and
>>>>>>> they
>>>>>>> may have something to do with your problems. Unfortunately, the
>>>>>>> only
>>>>>>> way
>>>>>>> to get rid of them would also remove Ghost.
>>>>>>>
>>>>>>>> I don't use the Nero thing at all.
>>>>>>>
>>>>>>> Then why is it still installed & loading at boot?
>>>>>>>
>>>>>>>> Been running Avira for some time now, AVG prior to that.
>>>>>>>
>>>>>>> The Norton leftovers may have compromised the installs of both Avira
>>>>>>> and
>>>>>>> AVG.
>>>>>>>
>>>>>>>> The problem occured when I was usinging IE6.
>>>>>>>> I installed IE7 after the June updates.
>>>>>>>
>>>>>>> Then neither IE7 nor the June updates are causing your problems.
>>>>>>>
>>>>>>>> I have used spybot and its tea timer for many years now.
>>>>>>>
>>>>>>> Again, do you understand what Tea Timer does and how it does it?
>>>>>>>
>>>>>>> Did you disable (1) Tea Timer & SDHelper, (2) your anti-virus
>>>>>>> application,
>>>>>>> and (3) ZoneAlarm *and then* (4) enable the Windows Firewall before
>>>>>>> you installed WinXP SP3?
>>>>>>>
>>>>>>>> Yes I have put some of the sites into always allow.
>>>>>>>
>>>>>>> Does that include yahoo.com, ebay.com, and all of your forums (e.g.,
>>>>>>> pcqanda.com)?
>>>>>>>
>>>>>>>
>>>>>>> Mike wrote:
>>>>>>>> Was on PC Q&A said IE6 was the problem.
>>>>>>>> Its OK I quite like IE7
>>>>>>>>
>>>>>>>> OK re Norton, no Ghost is my main back up and this is why you see
>>>>>>>> the
>>>>>>>> Norton
>>>>>>>> stuff.
>>>>>>>> I don't use the Nero thing at all.
>>>>>>>>
>>>>>>>> Been running Avira for some time now, AVG prior to that.
>>>>>>>>
>>>>>>>> The problem occured when I was usinging IE6.
>>>>>>>> I installed IE7 after the June updates.
>>>>>>>>
>>>>>>>> I have used spybot and its tea timer for many years now.
>>>>>>>>
>>>>>>>> Auto Complete, forms is the only unchecked box.
>>>>>>>>
>>>>>>>> Yes I have put some of the sites into always allow.
>>>>>>>>
>>>>>>>> I'll try the Zone alarm test and report back shortly.
>>>>>>>>
>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>> HI, I was using IE 6 but was told to go to IE 7 to solve this
>>>>>>>>>>>> problem
>>>>>>>>>>>> but...
>>>>>>>>>
>>>>>>>>> Who told you that, Mike?
>>>>>>>>>
>>>>>>>>> Did you only recently install Avira AntiVir and had you been
>>>>>>>>> running
>>>>>>>>> without any anti-virus protection until then?
>>>>>>>>>
>>>>>>>>> Your HijackThis log suggestes that you used to have a Norton
>>>>>>>>> application
>>>>>>>>> installed which included Norton Ghost and Norton AntiVirus (e.g.,
>>>>>>>>> Norton
>>>>>>>>> System Works) and that you attempted to remove NAV, leaving Ghost
>>>>>>>>> in
>>>>>>>>> place.
>>>>>>>>> Unfortunately, some NAV leftovers remain on your computer and
>>>>>>>>> these
>>>>>>>>> may
>>>>>>>>> be
>>>>>>>>> the culprit here.
>>>>>>>>>
>>>>>>>>> Since you have Nero BackItUp installed, do you still need Ghost?
>>>>>>>>>
>>>>>>>>> How long has Spybot been installed and Tea Timer enabled? Do you
>>>>>>>>> understand what Tea Timer does and how it does it?
>>>>>>>>>
>>>>>>>>> When did you install IE7, before or after you installed the June
>>>>>>>>> 2009 updates?
>>>>>>>>>
>>>>>>>>> IE Tools | Internet Options | Content | AutoComplete | Settings |
>>>>>>>>> Use AutoComplete for: What options, if any, are checked/enabled
>>>>>>>>> here?
>>>>>>>>>
>>>>>>>>> IE Tools | Internet Options | Privacy | Sites: Are the sites
>>>>>>>>> giving
>>>>>>>>> you
>>>>>>>>> problems (e.g., Yahoo, eBay) listed in Managed Sites box with the
>>>>>>>>> "Always
>>>>>>>>> Allow" annotation?
>>>>>>>>>
>>>>>>>>> If you disable ZA and then enable the Windows Firewall, does the
>>>>>>>>> unwanted
>>>>>>>>> behavior persist?
>>>>>>>>> --
>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Mike wrote:
>>>>>>>>>> Bit more of an update.
>>>>>>>>>>
>>>>>>>>>> I found Windows live safety scanner installed despite my not
>>>>>>>>>> having
>>>>>>>>>> done
>>>>>>>>>> so!
>>>>>>>>>> Removed it thinking it was the reason for this but alas no.
>>>>>>>>>> Also, installed Firefox but it has the exact same problem.
>>>>>>>>>> The cookie will stand once but X out of IE twice and its gone.
>>>>>>>>>> I just have no idea what is doing this?
>>>>>>>>>>
>>>>>>>>>> Suspect updates maybe?
>>>>>>>>>>
>>>>>>>>>> KB969897
>>>>>>>>>>
>>>>>>>>>> KB938127-v2 (no info found)
>>>>>>>>>>
>>>>>>>>>> KB968537
>>>>>>>>>> KB969898
>>>>>>>>>> KB970238
>>>>>>>>>> KB961501
>>>>>>>>>>
>>>>>>>>>> Be nice to get some help on this I see I am not alone
>>>>>>>>>>
>>>>>>>>>> "Mike" wrote:
>>>>>>>>>>> Update.
>>>>>>>>>>>
>>>>>>>>>>> User log on cookies will not stand.
>>>>>>>>>>>
>>>>>>>>>>> Have scanned system in safe mode and no infections found.
>>>>>>>>>>>
>>>>>>>>>>> Using msconfig stopped all services and start ups other than MS
>>>>>>>>>>> ones.
>>>>>>>>>>>
>>>>>>>>>>> Problem continued.
>>>>>>>>>>>
>>>>>>>>>>> The browser (IE7) will store the cookie initially, it can be
>>>>>>>>>>> seen
>>>>>>>>>>> in
>>>>>>>>>>> the
>>>>>>>>>>> 'files' tab and if double clicked
>>>>>>>>>>> you can read the information in the cookie.
>>>>>>>>>>>
>>>>>>>>>>> If you shut down IE and go back in the cookie seems ok and you
>>>>>>>>>>> are
>>>>>>>>>>> still
>>>>>>>>>>> logged in.
>>>>>>>>>>>
>>>>>>>>>>> However, do it a second time and the cookie does not work.
>>>>>>>>>>> If you check the 'file' tab the cookie still shows but when you
>>>>>>>>>>> double
>>>>>>>>>>> click on it
>>>>>>>>>>> you get file/path not found error
>>>>>>>>>>>
>>>>>>>>>>> IE is set to medium.
>>>>>>>>>>>
>>>>>>>>>>> "Mike" wrote:
>>>>>>>>>>>> HI, I was using IE 6 but was told to go to IE 7 to solve this
>>>>>>>>>>>> problem
>>>>>>>>>>>> but
>>>>>>>>>>>> it has not.
>>>>>>>>>>>> Towards the end of last week after a load of MS updates I
>>>>>>>>>>>> suddenly found
>>>>>>>>>>>> that I had to enter my log in details for all my sites like
>>>>>>>>>>>> Yahoo, ebay
>>>>>>>>>>>> and many forums.
>>>>>>>>>>>> Everytime I shut down IE I seemed to lose my log in cookies.
>>>>>>>>>>>>
>>>>>>>>>>>> Using IE7 I have checked to always allow session cookies, set
>>>>>>>>>>>> the
>>>>>>>>>>>> security
>>>>>>>>>>>> to medium.
>>>>>>>>>>>> Cleared out all the caches, re built the cookies.
>>>>>>>>>>>> Made sure CC cleaner does not remove them.
>>>>>>>>>>>>
>>>>>>>>>>>> But nothing works, cookies won't stand.
>>>>>>>>>>>> They seem to be stored but when you click on them you get the
>>>>>>>>>>>> error
>>>>>>>>>>>> that
>>>>>>>>>>>> they are not found!
>>>>>>>>>>>>
>>>>>>>>>>>> This is a real big pain.
>>>>>>>>>>>>
>>>>>>>>>>>> Here is a Hijack log in case anything there may help.
>>>>>>>>>>>> Please help this is driving me mad LOL
>>>>>>>>>>>>
>>>>>>>>>>>> Logfile of Trend Micro HijackThis v2.0.2
>>>>>>>>>>>> Scan saved at 23:45:43, on 13/06/2009
>>>>>>>>>>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>>>>>>>>>>>> MSIE: Internet Explorer v7.00 (7.00.6000.16850)
>>>>>>>>>>>> Boot mode: Normal
>>>>>>>>>>>>
>>>>>>>>>>>> Running processes:
>>>>>>>>> <SNIP>
>>>>>>>>>>>> E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
>>>>>>>>>>>> E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
>>>>>>>>> <SNIP>
>>>>>>>>>>>> E:\Program Files\Avira\AntiVir Desktop\avguard.exe
>>>>>>>>> <SNIP>
>>>>>>>>>>>> E:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
>>>>>>>>>>>> E:\Program Files\Norton Ghost\Agent\VProSvc.exe
>>>>>>>>> <SNIP>
>>>>>>>>>>>> E:\Program Files\Common Files\Symantec
>>>>>>>>>>>> Shared\CCPD-LC\symlcsvc.exe
>>>>>>>>>>>> E:\WINDOWS\system32\ZoneLabs\vsmon.exe
>>>>>>>>>>>> E:\WINDOWS\Explorer.EXE
>>>>>>>>>>>> E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
>>>>>>>>> <SNIP>
>>>>>>>>>>>> E:\WINDOWS\system32\RUNDLL32.EXE
>>>>>>>>>>>> E:\Program Files\Norton Ghost\Agent\GhostTray.exe
>>>>>>>>> <SNIP>
>>>>>>>>>>>> E:\Program Files\Common Files\Symantec Shared\ccApp.exe
>>>>>>>>> <SNIP>
>>>>>>>>>>>> E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
>>>>>>>>>
>>>>>>>>> <SNIP>
>>>>>>>>>>>> O2 - BHO: WormRadar.com IESiteBlocker.NavFilter -
>>>>>>>>>>>> {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
>>>>>>>>> <SNIP>
>>>>>>>>>>>> O2 - BHO: Google Gears Helper -
>>>>>>>>>>>> {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} -
>>>>>>>>>>>> E:\Program Files\Google\Google Gears\Internet
>>>>>>>>>>>> Explorer\0.5.21.0\gears.dll
>>>>>>>>> <SNIP>
>>>>>>>>>>>> O4 - HKLM\..\Run: [Zone Labs Client] E:\Program Files\Zone
>>>>>>>>>>>> Labs\ZoneAlarm\zlclient.exe

Hi

I really don't want to sound like I am disrespecting your advice but I feel
one point I keep making is being over looked.

For well over two years my system has been fine with all the applications
running that I have now.

Spybot, Zone Alarm, SPG and SPB all running without issue.

The problem only came up around the time of the June MS updates.

Also, I have disabled everything by booting with msconfig to switch off all
non MS programmes.
Sure ZA and Avira tried to carry on but I did stop them.

Thanks

Mike

"PA Bear [MS MVP]" wrote:

> No, it is not normal. Are absolutely, 100% positively sure that Tea Timer's
> been disabled, Mike?
>
> One or more options/settings in an ever-growing number of third-party
> applications may be disallowing all these changes from "sticking" after
> closing IE or rebooting. These include anti-spyware applications (e.g.,
> Ad-aware's Ad-Watch, Spybot **Tea Timer**, SpywareBlaster, SpySweeper,
> Spyware Doctor, CounterSpy, WinPatrol, etc), anti-virus applications &
> security suites (Norton, McAfee, ESET/NOD32, Kasperky, Trend Micro, etc.),
> and third-party firewalls (e.g., **Zone Alarm**, etc.).
>
> Note that temporarily disabling the application(s) or rebooting into Safe
> Mode may not disable the application's system protections.
>
> I still suspect ZoneAlarm (Free?) is the responsible party here. (Note that
> simply disabling ZA temporarily will not disable it's "system protections.")
> I'll give you two recommendations/options:
>
> #1 => Post about these unwanted behaviors in the appropriate ZA forum:
> http://forums.zonelabs.com/zonelabs
>
>
> #2 => Disable all ZA "system protections" and then uninstall ZA. Be sure to
> enable the Windows Firewall after doing so!
>
> Best of luck.
>
>
> Mike wrote:
> > I just noticed another weird thing!
> >
> > When you add a site to the priovacy tab 'always allow' option it appears
> > at
> > the bottom of the list of 'always block' however when you log out of IE
> > and
> > go back the allowed entery is missing!
> >
> > Is this normal?
> >
> > "Mike" wrote:
> >> Yes the problem continues!
> >>
> >> But as I said above I have switched everything off using msconfig apart
> >> from MS services and still the problem continues.
> >> But I have disabled tea timer and the IE add on for now despite having no
> >> trouble for years with it, I guess a update to spybot could have
> >> introduced
> >> something.
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>> Reposting:
> >>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the sites
> >>>>> in
> >>>>> question & log-in, then (4) close the IE window without logging-out,
> >>>>> (5)
> >>>>> reboot, and (6) revisit the sites, does the behavior persist?
> >>>>>
> >>>>> HOW TO disable Tea Timer: http://aumha.net/viewtopic.php?f=26&t=32409
> >>>>>
> >>>>> NB: If you don't fully understand what Tea Timer does and how it does
> >>>>> it, leave it permanently disabled.
> >>>
> >>> Mike wrote:
> >>>> OK stopping ZA made no differance sadly :-(
> >>>>
> >>>> "PA Bear [MS MVP]" wrote:
> >>>>
> >>>>>> Having real trouble posting here as well now
> >>>>>
> >>>>> You may prefer to access this newsgroup in your default newsreader
> >>>>> (e.g., Outlook Express). Click this link:
> >>>>> news://msnews.microsoft.com/microsof...plorer.general
> >>>>>
> >>>>> You were going to test this behavior after disabling ZA and then
> >>>>> enabling the Windows Firewall. What effect, if any, did that have?
> >>>>>
> >>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the sites
> >>>>> in
> >>>>> question & log-in, then (4) close the IE window without logging-out,
> >>>>> (5)
> >>>>> reboot, and (6) revisit the sites, does the behavior persist?
> >>>>>
> >>>>> HOW TO disable Tea Timer: http://aumha.net/viewtopic.php?f=26&t=32409
> >>>>>
> >>>>> NB: If you don't fully understand what Tea Timer does and how it does
> >>>>> it, leave it permanently disabled.
> >>>>>
> >>>>>> My system has worked for years without issue the only common change I
> >>>>>> can
> >>>>>> think of is the June updates.
> >>>>>
> >>>>> Sorry, I was under the impression that you were experiencing the
> >>>>> unwanted behavior prior to installing the June Update and IE7. Try
> >>>>> the
> >>>>> above for now then we'll consider other options, Mike.
> >>>>> --
> >>>>> ~PA Bear
> >>>>>
> >>>>> Mike wrote:
> >>>>>> Having real trouble posting here as well now :-(
> >>>>>>
> >>>>>> Yes to all your questons.
> >>>>>> I have taken all steps I can think of to isolate the cause including
> >>>>>> stoping
> >>>>>> all services and start ups other than MS ones.
> >>>>>>
> >>>>>> My system has worked for years without issue the only common changeI
> >>>>>> can think of is the June updates.
> >>>>>>
> >>>>>> I'll give it a few hours and see if my other full reply shows up!
> >>>>>>
> >>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>> Was on PC Q&A said IE6 was the problem.
> >>>>>>>
> >>>>>>> I doubt it.
> >>>>>>>
> >>>>>>>> OK re Norton, no Ghost is my main back up and this is why you see
> >>>>>>>> the
> >>>>>>>> Norton stuff.
> >>>>>>>
> >>>>>>> Nevertheless, there are some leftovers from Norton System Works and
> >>>>>>> they
> >>>>>>> may have something to do with your problems. Unfortunately, the
> >>>>>>> only
> >>>>>>> way
> >>>>>>> to get rid of them would also remove Ghost.
> >>>>>>>
> >>>>>>>> I don't use the Nero thing at all.
> >>>>>>>
> >>>>>>> Then why is it still installed & loading at boot?
> >>>>>>>
> >>>>>>>> Been running Avira for some time now, AVG prior to that.
> >>>>>>>
> >>>>>>> The Norton leftovers may have compromised the installs of both Avira
> >>>>>>> and
> >>>>>>> AVG.
> >>>>>>>
> >>>>>>>> The problem occured when I was usinging IE6.
> >>>>>>>> I installed IE7 after the June updates.
> >>>>>>>
> >>>>>>> Then neither IE7 nor the June updates are causing your problems.
> >>>>>>>
> >>>>>>>> I have used spybot and its tea timer for many years now.
> >>>>>>>
> >>>>>>> Again, do you understand what Tea Timer does and how it does it?
> >>>>>>>
> >>>>>>> Did you disable (1) Tea Timer & SDHelper, (2) your anti-virus
> >>>>>>> application,
> >>>>>>> and (3) ZoneAlarm *and then* (4) enable the Windows Firewall before
> >>>>>>> you installed WinXP SP3?
> >>>>>>>
> >>>>>>>> Yes I have put some of the sites into always allow.
> >>>>>>>
> >>>>>>> Does that include yahoo.com, ebay.com, and all of your forums (e.g.,
> >>>>>>> pcqanda.com)?
> >>>>>>>
> >>>>>>>
> >>>>>>> Mike wrote:
> >>>>>>>> Was on PC Q&A said IE6 was the problem.
> >>>>>>>> Its OK I quite like IE7
> >>>>>>>>
> >>>>>>>> OK re Norton, no Ghost is my main back up and this is why you see
> >>>>>>>> the
> >>>>>>>> Norton
> >>>>>>>> stuff.
> >>>>>>>> I don't use the Nero thing at all.
> >>>>>>>>
> >>>>>>>> Been running Avira for some time now, AVG prior to that.
> >>>>>>>>
> >>>>>>>> The problem occured when I was usinging IE6.
> >>>>>>>> I installed IE7 after the June updates.
> >>>>>>>>
> >>>>>>>> I have used spybot and its tea timer for many years now.
> >>>>>>>>
> >>>>>>>> Auto Complete, forms is the only unchecked box.
> >>>>>>>>
> >>>>>>>> Yes I have put some of the sites into always allow.
> >>>>>>>>
> >>>>>>>> I'll try the Zone alarm test and report back shortly.
> >>>>>>>>
> >>>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>>>>>> HI, I was using IE 6 but was told to go to IE 7 to solve this
> >>>>>>>>>>>> problem
> >>>>>>>>>>>> but...
> >>>>>>>>>
> >>>>>>>>> Who told you that, Mike?
> >>>>>>>>>
> >>>>>>>>> Did you only recently install Avira AntiVir and had you been
> >>>>>>>>> running
> >>>>>>>>> without any anti-virus protection until then?
> >>>>>>>>>
> >>>>>>>>> Your HijackThis log suggestes that you used to have a Norton
> >>>>>>>>> application
> >>>>>>>>> installed which included Norton Ghost and Norton AntiVirus (e.g.,
> >>>>>>>>> Norton
> >>>>>>>>> System Works) and that you attempted to remove NAV, leaving Ghost
> >>>>>>>>> in
> >>>>>>>>> place.
> >>>>>>>>> Unfortunately, some NAV leftovers remain on your computer and
> >>>>>>>>> these
> >>>>>>>>> may
> >>>>>>>>> be
> >>>>>>>>> the culprit here.
> >>>>>>>>>
> >>>>>>>>> Since you have Nero BackItUp installed, do you still need Ghost?
> >>>>>>>>>
> >>>>>>>>> How long has Spybot been installed and Tea Timer enabled? Do you
> >>>>>>>>> understand what Tea Timer does and how it does it?
> >>>>>>>>>
> >>>>>>>>> When did you install IE7, before or after you installed the June
> >>>>>>>>> 2009 updates?
> >>>>>>>>>
> >>>>>>>>> IE Tools | Internet Options | Content | AutoComplete | Settings |
> >>>>>>>>> Use AutoComplete for: What options, if any, are checked/enabled
> >>>>>>>>> here?
> >>>>>>>>>
> >>>>>>>>> IE Tools | Internet Options | Privacy | Sites: Are the sites
> >>>>>>>>> giving
> >>>>>>>>> you
> >>>>>>>>> problems (e.g., Yahoo, eBay) listed in Managed Sites box with the
> >>>>>>>>> "Always
> >>>>>>>>> Allow" annotation?
> >>>>>>>>>
> >>>>>>>>> If you disable ZA and then enable the Windows Firewall, does the
> >>>>>>>>> unwanted
> >>>>>>>>> behavior persist?
> >>>>>>>>> --
> >>>>>>>>> ~Robear Dyer (PA Bear)
> >>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>>>>>>
> >>>>>>>>>
> >>>>>>>>> Mike wrote:
> >>>>>>>>>> Bit more of an update.
> >>>>>>>>>>
> >>>>>>>>>> I found Windows live safety scanner installed despite my not
> >>>>>>>>>> having
> >>>>>>>>>> done
> >>>>>>>>>> so!
> >>>>>>>>>> Removed it thinking it was the reason for this but alas no.
> >>>>>>>>>> Also, installed Firefox but it has the exact same problem.
> >>>>>>>>>> The cookie will stand once but X out of IE twice and its gone.
> >>>>>>>>>> I just have no idea what is doing this?
> >>>>>>>>>>
> >>>>>>>>>> Suspect updates maybe?
> >>>>>>>>>>
> >>>>>>>>>> KB969897
> >>>>>>>>>>
> >>>>>>>>>> KB938127-v2 (no info found)
> >>>>>>>>>>
> >>>>>>>>>> KB968537
> >>>>>>>>>> KB969898
> >>>>>>>>>> KB970238
> >>>>>>>>>> KB961501
> >>>>>>>>>>
> >>>>>>>>>> Be nice to get some help on this I see I am not alone
> >>>>>>>>>>
> >>>>>>>>>> "Mike" wrote:
> >>>>>>>>>>> Update.
> >>>>>>>>>>>
> >>>>>>>>>>> User log on cookies will not stand.
> >>>>>>>>>>>
> >>>>>>>>>>> Have scanned system in safe mode and no infections found.
> >>>>>>>>>>>
> >>>>>>>>>>> Using msconfig stopped all services and start ups other than MS
> >>>>>>>>>>> ones.
> >>>>>>>>>>>
> >>>>>>>>>>> Problem continued.
> >>>>>>>>>>>
> >>>>>>>>>>> The browser (IE7) will store the cookie initially, it can be
> >>>>>>>>>>> seen
> >>>>>>>>>>> in
> >>>>>>>>>>> the
> >>>>>>>>>>> 'files' tab and if double clicked
> >>>>>>>>>>> you can read the information in the cookie.
> >>>>>>>>>>>
> >>>>>>>>>>> If you shut down IE and go back in the cookie seems ok and you
> >>>>>>>>>>> are
> >>>>>>>>>>> still
> >>>>>>>>>>> logged in.
> >>>>>>>>>>>
> >>>>>>>>>>> However, do it a second time and the cookie does not work.
> >>>>>>>>>>> If you check the 'file' tab the cookie still shows but when you
> >>>>>>>>>>> double
> >>>>>>>>>>> click on it
> >>>>>>>>>>> you get file/path not found error
> >>>>>>>>>>>
> >>>>>>>>>>> IE is set to medium.
> >>>>>>>>>>>
> >>>>>>>>>>> "Mike" wrote:
> >>>>>>>>>>>> HI, I was using IE 6 but was told to go to IE 7 to solve this
> >>>>>>>>>>>> problem
> >>>>>>>>>>>> but
> >>>>>>>>>>>> it has not.
> >>>>>>>>>>>> Towards the end of last week after a load of MS updates I
> >>>>>>>>>>>> suddenly found
> >>>>>>>>>>>> that I had to enter my log in details for all my sites like
> >>>>>>>>>>>> Yahoo, ebay
> >>>>>>>>>>>> and many forums.
> >>>>>>>>>>>> Everytime I shut down IE I seemed to lose my log in cookies.

> The problem only came up around the time of the June MS updates.

ZA running in the background when the June updates were installed may have
caused the ensuing behavior, Mike.

The fact that the changes you make to the Allowed/Disallowed Cookies list
also suggests that ZA, not any of the updates, is the responsible party here
(unless Tea Timer's not be disabled).

If you feel that one or more of the updates you installed caused the
problem, you can...

Start a free Windows Update support incident reques:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB969897).

LOOK! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB969897), call the above number and ask to be transferred to the
Consumer IE7 queue (which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

Good luck.


Mike wrote:
> Hi
>
> I really don't want to sound like I am disrespecting your advice but I
> feel
> one point I keep making is being over looked.
>
> For well over two years my system has been fine with all the applications
> running that I have now.
>
> Spybot, Zone Alarm, SPG and SPB all running without issue.
>
> The problem only came up around the time of the June MS updates.
>
> Also, I have disabled everything by booting with msconfig to switch off
> all
> non MS programmes.
> Sure ZA and Avira tried to carry on but I did stop them.
>
> Thanks
>
> Mike
>
> "PA Bear [MS MVP]" wrote:
>
>> No, it is not normal. Are absolutely, 100% positively sure that Tea
>> Timer's been disabled, Mike?
>>
>> One or more options/settings in an ever-growing number of third-party
>> applications may be disallowing all these changes from "sticking" after
>> closing IE or rebooting. These include anti-spyware applications (e.g.,
>> Ad-aware's Ad-Watch, Spybot **Tea Timer**, SpywareBlaster, SpySweeper,
>> Spyware Doctor, CounterSpy, WinPatrol, etc), anti-virus applications &
>> security suites (Norton, McAfee, ESET/NOD32, Kasperky, Trend Micro,
>> etc.),
>> and third-party firewalls (e.g., **Zone Alarm**, etc.).
>>
>> Note that temporarily disabling the application(s) or rebooting into Safe
>> Mode may not disable the application's system protections.
>>
>> I still suspect ZoneAlarm (Free?) is the responsible party here. (Note
>> that simply disabling ZA temporarily will not disable it's "system
>> protections.") I'll give you two recommendations/options:
>>
>> #1 => Post about these unwanted behaviors in the appropriate ZA forum:
>> http://forums.zonelabs.com/zonelabs
>>
>>
>> #2 => Disable all ZA "system protections" and then uninstall ZA. Be sure
>> to enable the Windows Firewall after doing so!
>>
>> Best of luck.
>>
>>
>> Mike wrote:
>>> I just noticed another weird thing!
>>>
>>> When you add a site to the priovacy tab 'always allow' option it appears
>>> at
>>> the bottom of the list of 'always block' however when you log out of IE
>>> and
>>> go back the allowed entery is missing!
>>>
>>> Is this normal?
>>>
>>> "Mike" wrote:
>>>> Yes the problem continues!
>>>>
>>>> But as I said above I have switched everything off using msconfig apart
>>>> from MS services and still the problem continues.
>>>> But I have disabled tea timer and the IE add on for now despite having
>>>> no
>>>> trouble for years with it, I guess a update to spybot could have
>>>> introduced
>>>> something.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> Reposting:
>>>>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the
>>>>>>> sites
>>>>>>> in
>>>>>>> question & log-in, then (4) close the IE window without logging-out,
>>>>>>> (5)
>>>>>>> reboot, and (6) revisit the sites, does the behavior persist?
>>>>>>>
>>>>>>> HOW TO disable Tea Timer:
>>>>>>> http://aumha.net/viewtopic.php?f=26&t=32409
>>>>>>>
>>>>>>> NB: If you don't fully understand what Tea Timer does and how it
>>>>>>> does
>>>>>>> it, leave it permanently disabled.
>>>>>
>>>>> Mike wrote:
>>>>>> OK stopping ZA made no differance sadly :-(
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>
>>>>>>>> Having real trouble posting here as well now
>>>>>>>
>>>>>>> You may prefer to access this newsgroup in your default newsreader
>>>>>>> (e.g., Outlook Express). Click this link:
>>>>>>> news://msnews.microsoft.com/microsof...plorer.general
>>>>>>>
>>>>>>> You were going to test this behavior after disabling ZA and then
>>>>>>> enabling the Windows Firewall. What effect, if any, did that have?
>>>>>>>
>>>>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the
>>>>>>> sites
>>>>>>> in
>>>>>>> question & log-in, then (4) close the IE window without logging-out,
>>>>>>> (5)
>>>>>>> reboot, and (6) revisit the sites, does the behavior persist?
>>>>>>>
>>>>>>> HOW TO disable Tea Timer:
>>>>>>> http://aumha.net/viewtopic.php?f=26&t=32409
>>>>>>>
>>>>>>> NB: If you don't fully understand what Tea Timer does and how it
>>>>>>> does
>>>>>>> it, leave it permanently disabled.
>>>>>>>
>>>>>>>> My system has worked for years without issue the only common change
>>>>>>>> I
>>>>>>>> can
>>>>>>>> think of is the June updates.
>>>>>>>
>>>>>>> Sorry, I was under the impression that you were experiencing the
>>>>>>> unwanted behavior prior to installing the June Update and IE7. Try
>>>>>>> the
>>>>>>> above for now then we'll consider other options, Mike.
>>>>>>> --
>>>>>>> ~PA Bear
>>>>>>>
>>>>>>> Mike wrote:
>>>>>>>> Having real trouble posting here as well now :-(
>>>>>>>>
>>>>>>>> Yes to all your questons.
>>>>>>>> I have taken all steps I can think of to isolate the cause
>>>>>>>> including
>>>>>>>> stoping
>>>>>>>> all services and start ups other than MS ones.
>>>>>>>>
>>>>>>>> My system has worked for years without issue the only common
>>>>>>>> changeI
>>>>>>>> can think of is the June updates.
>>>>>>>>
>>>>>>>> I'll give it a few hours and see if my other full reply shows up!
>>>>>>>>
>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>> Was on PC Q&A said IE6 was the problem.
>>>>>>>>>
>>>>>>>>> I doubt it.
>>>>>>>>>
>>>>>>>>>> OK re Norton, no Ghost is my main back up and this is why you see
>>>>>>>>>> the
>>>>>>>>>> Norton stuff.
>>>>>>>>>
>>>>>>>>> Nevertheless, there are some leftovers from Norton System Works
>>>>>>>>> and
>>>>>>>>> they
>>>>>>>>> may have something to do with your problems. Unfortunately, the
>>>>>>>>> only
>>>>>>>>> way
>>>>>>>>> to get rid of them would also remove Ghost.
>>>>>>>>>
>>>>>>>>>> I don't use the Nero thing at all.
>>>>>>>>>
>>>>>>>>> Then why is it still installed & loading at boot?
>>>>>>>>>
>>>>>>>>>> Been running Avira for some time now, AVG prior to that.
>>>>>>>>>
>>>>>>>>> The Norton leftovers may have compromised the installs of both
>>>>>>>>> Avira
>>>>>>>>> and
>>>>>>>>> AVG.
>>>>>>>>>
>>>>>>>>>> The problem occured when I was usinging IE6.
>>>>>>>>>> I installed IE7 after the June updates.
>>>>>>>>>
>>>>>>>>> Then neither IE7 nor the June updates are causing your problems.
>>>>>>>>>
>>>>>>>>>> I have used spybot and its tea timer for many years now.
>>>>>>>>>
>>>>>>>>> Again, do you understand what Tea Timer does and how it does it?
>>>>>>>>>
>>>>>>>>> Did you disable (1) Tea Timer & SDHelper, (2) your anti-virus
>>>>>>>>> application,
>>>>>>>>> and (3) ZoneAlarm *and then* (4) enable the Windows Firewall
>>>>>>>>> before
>>>>>>>>> you installed WinXP SP3?
>>>>>>>>>
>>>>>>>>>> Yes I have put some of the sites into always allow.
>>>>>>>>>
>>>>>>>>> Does that include yahoo.com, ebay.com, and all of your forums
>>>>>>>>> (e.g.,
>>>>>>>>> pcqanda.com)?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Mike wrote:
>>>>>>>>>> Was on PC Q&A said IE6 was the problem.
>>>>>>>>>> Its OK I quite like IE7
>>>>>>>>>>
>>>>>>>>>> OK re Norton, no Ghost is my main back up and this is why you see
>>>>>>>>>> the
>>>>>>>>>> Norton
>>>>>>>>>> stuff.
>>>>>>>>>> I don't use the Nero thing at all.
>>>>>>>>>>
>>>>>>>>>> Been running Avira for some time now, AVG prior to that.
>>>>>>>>>>
>>>>>>>>>> The problem occured when I was usinging IE6.
>>>>>>>>>> I installed IE7 after the June updates.
>>>>>>>>>>
>>>>>>>>>> I have used spybot and its tea timer for many years now.
>>>>>>>>>>
>>>>>>>>>> Auto Complete, forms is the only unchecked box.
>>>>>>>>>>
>>>>>>>>>> Yes I have put some of the sites into always allow.
>>>>>>>>>>
>>>>>>>>>> I'll try the Zone alarm test and report back shortly.
>>>>>>>>>>
>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>>>> HI, I was using IE 6 but was told to go to IE 7 to solve this
>>>>>>>>>>>>>> problem
>>>>>>>>>>>>>> but...
>>>>>>>>>>>
>>>>>>>>>>> Who told you that, Mike?
>>>>>>>>>>>
>>>>>>>>>>> Did you only recently install Avira AntiVir and had you been
>>>>>>>>>>> running
>>>>>>>>>>> without any anti-virus protection until then?
>>>>>>>>>>>
>>>>>>>>>>> Your HijackThis log suggestes that you used to have a Norton
>>>>>>>>>>> application
>>>>>>>>>>> installed which included Norton Ghost and Norton AntiVirus
>>>>>>>>>>> (e.g.,
>>>>>>>>>>> Norton
>>>>>>>>>>> System Works) and that you attempted to remove NAV, leaving
>>>>>>>>>>> Ghost
>>>>>>>>>>> in
>>>>>>>>>>> place.
>>>>>>>>>>> Unfortunately, some NAV leftovers remain on your computer and
>>>>>>>>>>> these
>>>>>>>>>>> may
>>>>>>>>>>> be
>>>>>>>>>>> the culprit here.
>>>>>>>>>>>
>>>>>>>>>>> Since you have Nero BackItUp installed, do you still need Ghost?
>>>>>>>>>>>
>>>>>>>>>>> How long has Spybot been installed and Tea Timer enabled? Do
>>>>>>>>>>> you
>>>>>>>>>>> understand what Tea Timer does and how it does it?
>>>>>>>>>>>
>>>>>>>>>>> When did you install IE7, before or after you installed the June
>>>>>>>>>>> 2009 updates?
>>>>>>>>>>>
>>>>>>>>>>> IE Tools | Internet Options | Content | AutoComplete | Settings
>>>>>>>>>>> |
>>>>>>>>>>> Use AutoComplete for: What options, if any, are checked/enabled
>>>>>>>>>>> here?
>>>>>>>>>>>
>>>>>>>>>>> IE Tools | Internet Options | Privacy | Sites: Are the sites
>>>>>>>>>>> giving
>>>>>>>>>>> you
>>>>>>>>>>> problems (e.g., Yahoo, eBay) listed in Managed Sites box with
>>>>>>>>>>> the
>>>>>>>>>>> "Always
>>>>>>>>>>> Allow" annotation?
>>>>>>>>>>>
>>>>>>>>>>> If you disable ZA and then enable the Windows Firewall, does the
>>>>>>>>>>> unwanted
>>>>>>>>>>> behavior persist?
>>>>>>>>>>> --
>>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Mike wrote:
>>>>>>>>>>>> Bit more of an update.
>>>>>>>>>>>>
>>>>>>>>>>>> I found Windows live safety scanner installed despite my not
>>>>>>>>>>>> having
>>>>>>>>>>>> done
>>>>>>>>>>>> so!
>>>>>>>>>>>> Removed it thinking it was the reason for this but alas no.
>>>>>>>>>>>> Also, installed Firefox but it has the exact same problem.
>>>>>>>>>>>> The cookie will stand once but X out of IE twice and its gone.
>>>>>>>>>>>> I just have no idea what is doing this?
>>>>>>>>>>>>
>>>>>>>>>>>> Suspect updates maybe?
>>>>>>>>>>>>
>>>>>>>>>>>> KB969897
>>>>>>>>>>>>
>>>>>>>>>>>> KB938127-v2 (no info found)
>>>>>>>>>>>>
>>>>>>>>>>>> KB968537
>>>>>>>>>>>> KB969898
>>>>>>>>>>>> KB970238
>>>>>>>>>>>> KB961501
>>>>>>>>>>>>
>>>>>>>>>>>> Be nice to get some help on this I see I am not alone
>>>>>>>>>>>>
>>>>>>>>>>>> "Mike" wrote:
>>>>>>>>>>>>> Update.
>>>>>>>>>>>>>
>>>>>>>>>>>>> User log on cookies will not stand.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Have scanned system in safe mode and no infections found.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Using msconfig stopped all services and start ups other than
>>>>>>>>>>>>> MS
>>>>>>>>>>>>> ones.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Problem continued.
>>>>>>>>>>>>>
>>>>>>>>>>>>> The browser (IE7) will store the cookie initially, it can be
>>>>>>>>>>>>> seen
>>>>>>>>>>>>> in
>>>>>>>>>>>>> the
>>>>>>>>>>>>> 'files' tab and if double clicked
>>>>>>>>>>>>> you can read the information in the cookie.
>>>>>>>>>>>>>
>>>>>>>>>>>>> If you shut down IE and go back in the cookie seems ok and you
>>>>>>>>>>>>> are
>>>>>>>>>>>>> still
>>>>>>>>>>>>> logged in.
>>>>>>>>>>>>>
>>>>>>>>>>>>> However, do it a second time and the cookie does not work.
>>>>>>>>>>>>> If you check the 'file' tab the cookie still shows but when
>>>>>>>>>>>>> you
>>>>>>>>>>>>> double
>>>>>>>>>>>>> click on it
>>>>>>>>>>>>> you get file/path not found error
>>>>>>>>>>>>>
>>>>>>>>>>>>> IE is set to medium.
>>>>>>>>>>>>>
>>>>>>>>>>>>> "Mike" wrote:
>>>>>>>>>>>>>> HI, I was using IE 6 but was told to go to IE 7 to solve this
>>>>>>>>>>>>>> problem
>>>>>>>>>>>>>> but
>>>>>>>>>>>>>> it has not.
>>>>>>>>>>>>>> Towards the end of last week after a load of MS updates I
>>>>>>>>>>>>>> suddenly found
>>>>>>>>>>>>>> that I had to enter my log in details for all my sites like
>>>>>>>>>>>>>> Yahoo, ebay
>>>>>>>>>>>>>> and many forums.
>>>>>>>>>>>>>> Everytime I shut down IE I seemed to lose my log in cookies.

Hi
Thanks

I got in touch with MS and went through all the hoops they put up and sent
scans of my computer etc.

And here is the helpful reply just in :-(

Dear Mike,



Thank you for your email about Microsoft® Windows® XP.



I was concerned to know that after installing an update, cookies and allowed
sites are removed from your computer.



To help resolve your concern, I suggest that you go through the number of
ways that you can obtain technical information and support from our team.



A useful resource is the Knowledge Base on our website, where we have
published a large collection of articles and Frequently Asked Questions
(FAQs) about our products. You can access it by going to;



http://support.microsoft.com/search/?adv=1



You can also go online and visit our Newsgroup to post your technical
question at the following website, or alternatively chat with one of our Most
Valuable Professionals (MVPs);



http://support.microsoft.com/newsgroup/default.aspx



If you do not find the answer that you are looking for or wish to discuss
alternative support options please call our Customer Services team on 0870 60
10 100. Our lines are open from 8am to 6pm, Monday to Friday, excluding
public holidays. These support options can also be viewed at;



http://support.microsoft.com/gp/services



Thank you for getting in touch.



Kind regards,



ANUPAMA UNNIKRISHNAN
Customer Service Professional

Microsoft Customer Services

So unless I want to pay £46 I am back to square one!


"PA Bear [MS MVP]" wrote:

> > The problem only came up around the time of the June MS updates.
>
> ZA running in the background when the June updates were installed may have
> caused the ensuing behavior, Mike.
>
> The fact that the changes you make to the Allowed/Disallowed Cookies list
> also suggests that ZA, not any of the updates, is the responsible party here
> (unless Tea Timer's not be disabled).
>
> If you feel that one or more of the updates you installed caused the
> problem, you can...
>
> Start a free Windows Update support incident reques:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB969897).
>
> LOOK! => If your problem relates to a Cumulative Security Update for IE
> (e.g., KB969897), call the above number and ask to be transferred to the
> Consumer IE7 queue (which is 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> Good luck.
>
>
> Mike wrote:
> > Hi
> >
> > I really don't want to sound like I am disrespecting your advice but I
> > feel
> > one point I keep making is being over looked.
> >
> > For well over two years my system has been fine with all the applications
> > running that I have now.
> >
> > Spybot, Zone Alarm, SPG and SPB all running without issue.
> >
> > The problem only came up around the time of the June MS updates.
> >
> > Also, I have disabled everything by booting with msconfig to switch off
> > all
> > non MS programmes.
> > Sure ZA and Avira tried to carry on but I did stop them.
> >
> > Thanks
> >
> > Mike
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> No, it is not normal. Are absolutely, 100% positively sure that Tea
> >> Timer's been disabled, Mike?
> >>
> >> One or more options/settings in an ever-growing number of third-party
> >> applications may be disallowing all these changes from "sticking" after
> >> closing IE or rebooting. These include anti-spyware applications (e.g.,
> >> Ad-aware's Ad-Watch, Spybot **Tea Timer**, SpywareBlaster, SpySweeper,
> >> Spyware Doctor, CounterSpy, WinPatrol, etc), anti-virus applications &
> >> security suites (Norton, McAfee, ESET/NOD32, Kasperky, Trend Micro,
> >> etc.),
> >> and third-party firewalls (e.g., **Zone Alarm**, etc.).
> >>
> >> Note that temporarily disabling the application(s) or rebooting into Safe
> >> Mode may not disable the application's system protections.
> >>
> >> I still suspect ZoneAlarm (Free?) is the responsible party here. (Note
> >> that simply disabling ZA temporarily will not disable it's "system
> >> protections.") I'll give you two recommendations/options:
> >>
> >> #1 => Post about these unwanted behaviors in the appropriate ZA forum:
> >> http://forums.zonelabs.com/zonelabs
> >>
> >>
> >> #2 => Disable all ZA "system protections" and then uninstall ZA. Be sure
> >> to enable the Windows Firewall after doing so!
> >>
> >> Best of luck.
> >>
> >>
> >> Mike wrote:
> >>> I just noticed another weird thing!
> >>>
> >>> When you add a site to the priovacy tab 'always allow' option it appears
> >>> at
> >>> the bottom of the list of 'always block' however when you log out of IE
> >>> and
> >>> go back the allowed entery is missing!
> >>>
> >>> Is this normal?
> >>>
> >>> "Mike" wrote:
> >>>> Yes the problem continues!
> >>>>
> >>>> But as I said above I have switched everything off using msconfig apart
> >>>> from MS services and still the problem continues.
> >>>> But I have disabled tea timer and the IE add on for now despite having
> >>>> no
> >>>> trouble for years with it, I guess a update to spybot could have
> >>>> introduced
> >>>> something.
> >>>>
> >>>> "PA Bear [MS MVP]" wrote:
> >>>>
> >>>>> Reposting:
> >>>>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the
> >>>>>>> sites
> >>>>>>> in
> >>>>>>> question & log-in, then (4) close the IE window without logging-out,
> >>>>>>> (5)
> >>>>>>> reboot, and (6) revisit the sites, does the behavior persist?
> >>>>>>>
> >>>>>>> HOW TO disable Tea Timer:
> >>>>>>> http://aumha.net/viewtopic.php?f=26&t=32409
> >>>>>>>
> >>>>>>> NB: If you don't fully understand what Tea Timer does and how it
> >>>>>>> does
> >>>>>>> it, leave it permanently disabled.
> >>>>>
> >>>>> Mike wrote:
> >>>>>> OK stopping ZA made no differance sadly :-(
> >>>>>>
> >>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>
> >>>>>>>> Having real trouble posting here as well now
> >>>>>>>
> >>>>>>> You may prefer to access this newsgroup in your default newsreader
> >>>>>>> (e.g., Outlook Express). Click this link:
> >>>>>>> news://msnews.microsoft.com/microsof...plorer.general
> >>>>>>>
> >>>>>>> You were going to test this behavior after disabling ZA and then
> >>>>>>> enabling the Windows Firewall. What effect, if any, did that have?
> >>>>>>>
> >>>>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the
> >>>>>>> sites
> >>>>>>> in
> >>>>>>> question & log-in, then (4) close the IE window without logging-out,
> >>>>>>> (5)
> >>>>>>> reboot, and (6) revisit the sites, does the behavior persist?
> >>>>>>>
> >>>>>>> HOW TO disable Tea Timer:
> >>>>>>> http://aumha.net/viewtopic.php?f=26&t=32409
> >>>>>>>
> >>>>>>> NB: If you don't fully understand what Tea Timer does and how it
> >>>>>>> does
> >>>>>>> it, leave it permanently disabled.
> >>>>>>>
> >>>>>>>> My system has worked for years without issue the only common change
> >>>>>>>> I
> >>>>>>>> can
> >>>>>>>> think of is the June updates.
> >>>>>>>
> >>>>>>> Sorry, I was under the impression that you were experiencing the
> >>>>>>> unwanted behavior prior to installing the June Update and IE7. Try
> >>>>>>> the
> >>>>>>> above for now then we'll consider other options, Mike.
> >>>>>>> --
> >>>>>>> ~PA Bear
> >>>>>>>
> >>>>>>> Mike wrote:
> >>>>>>>> Having real trouble posting here as well now :-(
> >>>>>>>>
> >>>>>>>> Yes to all your questons.
> >>>>>>>> I have taken all steps I can think of to isolate the cause
> >>>>>>>> including
> >>>>>>>> stoping
> >>>>>>>> all services and start ups other than MS ones.
> >>>>>>>>
> >>>>>>>> My system has worked for years without issue the only common
> >>>>>>>> changeI
> >>>>>>>> can think of is the June updates.
> >>>>>>>>
> >>>>>>>> I'll give it a few hours and see if my other full reply shows up!
> >>>>>>>>
> >>>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>>>> Was on PC Q&A said IE6 was the problem.
> >>>>>>>>>
> >>>>>>>>> I doubt it.
> >>>>>>>>>
> >>>>>>>>>> OK re Norton, no Ghost is my main back up and this is why you see
> >>>>>>>>>> the
> >>>>>>>>>> Norton stuff.
> >>>>>>>>>
> >>>>>>>>> Nevertheless, there are some leftovers from Norton System Works
> >>>>>>>>> and
> >>>>>>>>> they
> >>>>>>>>> may have something to do with your problems. Unfortunately, the
> >>>>>>>>> only
> >>>>>>>>> way
> >>>>>>>>> to get rid of them would also remove Ghost.
> >>>>>>>>>
> >>>>>>>>>> I don't use the Nero thing at all.
> >>>>>>>>>
> >>>>>>>>> Then why is it still installed & loading at boot?
> >>>>>>>>>
> >>>>>>>>>> Been running Avira for some time now, AVG prior to that.
> >>>>>>>>>
> >>>>>>>>> The Norton leftovers may have compromised the installs of both
> >>>>>>>>> Avira
> >>>>>>>>> and
> >>>>>>>>> AVG.
> >>>>>>>>>
> >>>>>>>>>> The problem occured when I was usinging IE6.
> >>>>>>>>>> I installed IE7 after the June updates.
> >>>>>>>>>
> >>>>>>>>> Then neither IE7 nor the June updates are causing your problems.
> >>>>>>>>>
> >>>>>>>>>> I have used spybot and its tea timer for many years now.
> >>>>>>>>>
> >>>>>>>>> Again, do you understand what Tea Timer does and how it does it?
> >>>>>>>>>
> >>>>>>>>> Did you disable (1) Tea Timer & SDHelper, (2) your anti-virus
> >>>>>>>>> application,
> >>>>>>>>> and (3) ZoneAlarm *and then* (4) enable the Windows Firewall
> >>>>>>>>> before
> >>>>>>>>> you installed WinXP SP3?
> >>>>>>>>>
> >>>>>>>>>> Yes I have put some of the sites into always allow.
> >>>>>>>>>
> >>>>>>>>> Does that include yahoo.com, ebay.com, and all of your forums
> >>>>>>>>> (e.g.,
> >>>>>>>>> pcqanda.com)?
> >>>>>>>>>
> >>>>>>>>>
> >>>>>>>>> Mike wrote:
> >>>>>>>>>> Was on PC Q&A said IE6 was the problem.
> >>>>>>>>>> Its OK I quite like IE7
> >>>>>>>>>>
> >>>>>>>>>> OK re Norton, no Ghost is my main back up and this is why you see
> >>>>>>>>>> the
> >>>>>>>>>> Norton
> >>>>>>>>>> stuff.
> >>>>>>>>>> I don't use the Nero thing at all.
> >>>>>>>>>>
> >>>>>>>>>> Been running Avira for some time now, AVG prior to that.
> >>>>>>>>>>
> >>>>>>>>>> The problem occured when I was usinging IE6.
> >>>>>>>>>> I installed IE7 after the June updates.
> >>>>>>>>>>
> >>>>>>>>>> I have used spybot and its tea timer for many years now.
> >>>>>>>>>>
> >>>>>>>>>> Auto Complete, forms is the only unchecked box.
> >>>>>>>>>>
> >>>>>>>>>> Yes I have put some of the sites into always allow.
> >>>>>>>>>>
> >>>>>>>>>> I'll try the Zone alarm test and report back shortly.
> >>>>>>>>>>
> >>>>>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>>>>>>>> HI, I was using IE 6 but was told to go to IE 7 to solve this
> >>>>>>>>>>>>>> problem
> >>>>>>>>>>>>>> but...
> >>>>>>>>>>>
> >>>>>>>>>>> Who told you that, Mike?
> >>>>>>>>>>>
> >>>>>>>>>>> Did you only recently install Avira AntiVir and had you been
> >>>>>>>>>>> running
> >>>>>>>>>>> without any anti-virus protection until then?
> >>>>>>>>>>>
> >>>>>>>>>>> Your HijackThis log suggestes that you used to have a Norton
> >>>>>>>>>>> application
> >>>>>>>>>>> installed which included Norton Ghost and Norton AntiVirus
> >>>>>>>>>>> (e.g.,
> >>>>>>>>>>> Norton
> >>>>>>>>>>> System Works) and that you attempted to remove NAV, leaving
> >>>>>>>>>>> Ghost
> >>>>>>>>>>> in
> >>>>>>>>>>> place.
> >>>>>>>>>>> Unfortunately, some NAV leftovers remain on your computer and
> >>>>>>>>>>> these
> >>>>>>>>>>> may
> >>>>>>>>>>> be
> >>>>>>>>>>> the culprit here.
> >>>>>>>>>>>
> >>>>>>>>>>> Since you have Nero BackItUp installed, do you still need Ghost?
> >>>>>>>>>>>
> >>>>>>>>>>> How long has Spybot been installed and Tea Timer enabled? Do
> >>>>>>>>>>> you
> >>>>>>>>>>> understand what Tea Timer does and how it does it?
> >>>>>>>>>>>
> >>>>>>>>>>> When did you install IE7, before or after you installed the June
> >>>>>>>>>>> 2009 updates?
> >>>>>>>>>>>
> >>>>>>>>>>> IE Tools | Internet Options | Content | AutoComplete | Settings
> >>>>>>>>>>> |
> >>>>>>>>>>> Use AutoComplete for: What options, if any, are checked/enabled
> >>>>>>>>>>> here?
> >>>>>>>>>>>
> >>>>>>>>>>> IE Tools | Internet Options | Privacy | Sites: Are the sites
> >>>>>>>>>>> giving
> >>>>>>>>>>> you
> >>>>>>>>>>> problems (e.g., Yahoo, eBay) listed in Managed Sites box with
> >>>>>>>>>>> the
> >>>>>>>>>>> "Always
> >>>>>>>>>>> Allow" annotation?

The tech was telling you that they don't think any of the updates you
installed have anything to do with your problem, Mike.

Time to post in ZA Forums (or uninstall ZA Free, enable the Windows Firewall
& see if the behavior persists).


Mike wrote:
> Hi
> Thanks
>
> I got in touch with MS and went through all the hoops they put up and sent
> scans of my computer etc.
>
> And here is the helpful reply just in :-(
>
> Dear Mike,
>
>
>
> Thank you for your email about Microsoft® Windows® XP.
>
>
>
> I was concerned to know that after installing an update, cookies and
> allowed
> sites are removed from your computer.
>
>
>
> To help resolve your concern, I suggest that you go through the number of
> ways that you can obtain technical information and support from our team.
>
>
>
> A useful resource is the Knowledge Base on our website, where we have
> published a large collection of articles and Frequently Asked Questions
> (FAQs) about our products. You can access it by going to;
>
>
>
> http://support.microsoft.com/search/?adv=1
>
>
>
> You can also go online and visit our Newsgroup to post your technical
> question at the following website, or alternatively chat with one of our
> Most Valuable Professionals (MVPs);
>
>
>
> http://support.microsoft.com/newsgroup/default.aspx
>
>
>
> If you do not find the answer that you are looking for or wish to discuss
> alternative support options please call our Customer Services team on 0870
> 60 10 100. Our lines are open from 8am to 6pm, Monday to Friday, excluding
> public holidays. These support options can also be viewed at;
>
>
>
> http://support.microsoft.com/gp/services
>
>
>
> Thank you for getting in touch.
>
>
>
> Kind regards,
>
>
>
> ANUPAMA UNNIKRISHNAN
> Customer Service Professional
>
> Microsoft Customer Services
>
> So unless I want to pay £46 I am back to square one!
>
>
> "PA Bear [MS MVP]" wrote:
>
>>> The problem only came up around the time of the June MS updates.
>>
>> ZA running in the background when the June updates were installed may
>> have
>> caused the ensuing behavior, Mike.
>>
>> The fact that the changes you make to the Allowed/Disallowed Cookies list
>> also suggests that ZA, not any of the updates, is the responsible party
>> here (unless Tea Timer's not be disabled).
>>
>> If you feel that one or more of the updates you installed caused the
>> problem, you can...
>>
>> Start a free Windows Update support incident reques:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB969897).
>>
>> LOOK! => If your problem relates to a Cumulative Security Update for IE
>> (e.g., KB969897), call the above number and ask to be transferred to the
>> Consumer IE7 queue (which is 47830).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> Good luck.
>>
>>
>> Mike wrote:
>>> Hi
>>>
>>> I really don't want to sound like I am disrespecting your advice but I
>>> feel
>>> one point I keep making is being over looked.
>>>
>>> For well over two years my system has been fine with all the
>>> applications
>>> running that I have now.
>>>
>>> Spybot, Zone Alarm, SPG and SPB all running without issue.
>>>
>>> The problem only came up around the time of the June MS updates.
>>>
>>> Also, I have disabled everything by booting with msconfig to switch off
>>> all
>>> non MS programmes.
>>> Sure ZA and Avira tried to carry on but I did stop them.
>>>
>>> Thanks
>>>
>>> Mike
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> No, it is not normal. Are absolutely, 100% positively sure that Tea
>>>> Timer's been disabled, Mike?
>>>>
>>>> One or more options/settings in an ever-growing number of third-party
>>>> applications may be disallowing all these changes from "sticking" after
>>>> closing IE or rebooting. These include anti-spyware applications (e.g.,
>>>> Ad-aware's Ad-Watch, Spybot **Tea Timer**, SpywareBlaster, SpySweeper,
>>>> Spyware Doctor, CounterSpy, WinPatrol, etc), anti-virus applications &
>>>> security suites (Norton, McAfee, ESET/NOD32, Kasperky, Trend Micro,
>>>> etc.),
>>>> and third-party firewalls (e.g., **Zone Alarm**, etc.).
>>>>
>>>> Note that temporarily disabling the application(s) or rebooting into
>>>> Safe
>>>> Mode may not disable the application's system protections.
>>>>
>>>> I still suspect ZoneAlarm (Free?) is the responsible party here. (Note
>>>> that simply disabling ZA temporarily will not disable it's "system
>>>> protections.") I'll give you two recommendations/options:
>>>>
>>>> #1 => Post about these unwanted behaviors in the appropriate ZA forum:
>>>> http://forums.zonelabs.com/zonelabs
>>>>
>>>>
>>>> #2 => Disable all ZA "system protections" and then uninstall ZA. Be
>>>> sure
>>>> to enable the Windows Firewall after doing so!
>>>>
>>>> Best of luck.
>>>>
>>>>
>>>> Mike wrote:
>>>>> I just noticed another weird thing!
>>>>>
>>>>> When you add a site to the priovacy tab 'always allow' option it
>>>>> appears
>>>>> at
>>>>> the bottom of the list of 'always block' however when you log out of
>>>>> IE
>>>>> and
>>>>> go back the allowed entery is missing!
>>>>>
>>>>> Is this normal?
>>>>>
>>>>> "Mike" wrote:
>>>>>> Yes the problem continues!
>>>>>>
>>>>>> But as I said above I have switched everything off using msconfig
>>>>>> apart
>>>>>> from MS services and still the problem continues.
>>>>>> But I have disabled tea timer and the IE add on for now despite
>>>>>> having
>>>>>> no
>>>>>> trouble for years with it, I guess a update to spybot could have
>>>>>> introduced
>>>>>> something.
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>
>>>>>>> Reposting:
>>>>>>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the
>>>>>>>>> sites
>>>>>>>>> in
>>>>>>>>> question & log-in, then (4) close the IE window without
>>>>>>>>> logging-out,
>>>>>>>>> (5)
>>>>>>>>> reboot, and (6) revisit the sites, does the behavior persist?
>>>>>>>>>
>>>>>>>>> HOW TO disable Tea Timer:
>>>>>>>>> http://aumha.net/viewtopic.php?f=26&t=32409
>>>>>>>>>
>>>>>>>>> NB: If you don't fully understand what Tea Timer does and how it
>>>>>>>>> does
>>>>>>>>> it, leave it permanently disabled.
>>>>>>>
>>>>>>> Mike wrote:
>>>>>>>> OK stopping ZA made no differance sadly :-(
>>>>>>>>
>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>
>>>>>>>>>> Having real trouble posting here as well now
>>>>>>>>>
>>>>>>>>> You may prefer to access this newsgroup in your default newsreader
>>>>>>>>> (e.g., Outlook Express). Click this link:
>>>>>>>>> news://msnews.microsoft.com/microsof...plorer.general
>>>>>>>>>
>>>>>>>>> You were going to test this behavior after disabling ZA and then
>>>>>>>>> enabling the Windows Firewall. What effect, if any, did that
>>>>>>>>> have?
>>>>>>>>>
>>>>>>>>> If you (1) disable Spybot Tea Timer & (2) reboot, (3) visit the
>>>>>>>>> sites
>>>>>>>>> in
>>>>>>>>> question & log-in, then (4) close the IE window without
>>>>>>>>> logging-out,
>>>>>>>>> (5)
>>>>>>>>> reboot, and (6) revisit the sites, does the behavior persist?
>>>>>>>>>
>>>>>>>>> HOW TO disable Tea Timer:
>>>>>>>>> http://aumha.net/viewtopic.php?f=26&t=32409
>>>>>>>>>
>>>>>>>>> NB: If you don't fully understand what Tea Timer does and how it
>>>>>>>>> does
>>>>>>>>> it, leave it permanently disabled.
>>>>>>>>>
>>>>>>>>>> My system has worked for years without issue the only common
>>>>>>>>>> change
>>>>>>>>>> I
>>>>>>>>>> can
>>>>>>>>>> think of is the June updates.
>>>>>>>>>
>>>>>>>>> Sorry, I was under the impression that you were experiencing the
>>>>>>>>> unwanted behavior prior to installing the June Update and IE7.
>>>>>>>>> Try
>>>>>>>>> the
>>>>>>>>> above for now then we'll consider other options, Mike.
>>>>>>>>> --
>>>>>>>>> ~PA Bear
>>>>>>>>>
>>>>>>>>> Mike wrote:
>>>>>>>>>> Having real trouble posting here as well now :-(
>>>>>>>>>>
>>>>>>>>>> Yes to all your questons.
>>>>>>>>>> I have taken all steps I can think of to isolate the cause
>>>>>>>>>> including
>>>>>>>>>> stoping
>>>>>>>>>> all services and start ups other than MS ones.
>>>>>>>>>>
>>>>>>>>>> My system has worked for years without issue the only common
>>>>>>>>>> changeI
>>>>>>>>>> can think of is the June updates.
>>>>>>>>>>
>>>>>>>>>> I'll give it a few hours and see if my other full reply shows up!
>>>>>>>>>>
>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>> Was on PC Q&A said IE6 was the problem.
>>>>>>>>>>>
>>>>>>>>>>> I doubt it.
>>>>>>>>>>>
>>>>>>>>>>>> OK re Norton, no Ghost is my main back up and this is why you
>>>>>>>>>>>> see
>>>>>>>>>>>> the
>>>>>>>>>>>> Norton stuff.
>>>>>>>>>>>
>>>>>>>>>>> Nevertheless, there are some leftovers from Norton System Works
>>>>>>>>>>> and
>>>>>>>>>>> they
>>>>>>>>>>> may have something to do with your problems. Unfortunately, the
>>>>>>>>>>> only
>>>>>>>>>>> way
>>>>>>>>>>> to get rid of them would also remove Ghost.
>>>>>>>>>>>
>>>>>>>>>>>> I don't use the Nero thing at all.
>>>>>>>>>>>
>>>>>>>>>>> Then why is it still installed & loading at boot?
>>>>>>>>>>>
>>>>>>>>>>>> Been running Avira for some time now, AVG prior to that.
>>>>>>>>>>>
>>>>>>>>>>> The Norton leftovers may have compromised the installs of both
>>>>>>>>>>> Avira
>>>>>>>>>>> and
>>>>>>>>>>> AVG.
>>>>>>>>>>>
>>>>>>>>>>>> The problem occured when I was usinging IE6.
>>>>>>>>>>>> I installed IE7 after the June updates.
>>>>>>>>>>>
>>>>>>>>>>> Then neither IE7 nor the June updates are causing your problems.
>>>>>>>>>>>
>>>>>>>>>>>> I have used spybot and its tea timer for many years now.
>>>>>>>>>>>
>>>>>>>>>>> Again, do you understand what Tea Timer does and how it does it?
>>>>>>>>>>>
>>>>>>>>>>> Did you disable (1) Tea Timer & SDHelper, (2) your anti-virus
>>>>>>>>>>> application,
>>>>>>>>>>> and (3) ZoneAlarm *and then* (4) enable the Windows Firewall
>>>>>>>>>>> before
>>>>>>>>>>> you installed WinXP SP3?
>>>>>>>>>>>
>>>>>>>>>>>> Yes I have put some of the sites into always allow.
>>>>>>>>>>>
>>>>>>>>>>> Does that include yahoo.com, ebay.com, and all of your forums
>>>>>>>>>>> (e.g.,
>>>>>>>>>>> pcqanda.com)?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Mike wrote:
>>>>>>>>>>>> Was on PC Q&A said IE6 was the problem.
>>>>>>>>>>>> Its OK I quite like IE7
>>>>>>>>>>>>
>>>>>>>>>>>> OK re Norton, no Ghost is my main back up and this is why you
>>>>>>>>>>>> see
>>>>>>>>>>>> the
>>>>>>>>>>>> Norton
>>>>>>>>>>>> stuff.
>>>>>>>>>>>> I don't use the Nero thing at all.
>>>>>>>>>>>>
>>>>>>>>>>>> Been running Avira for some time now, AVG prior to that.
>>>>>>>>>>>>
>>>>>>>>>>>> The problem occured when I was usinging IE6.
>>>>>>>>>>>> I installed IE7 after the June updates.
>>>>>>>>>>>>
>>>>>>>>>>>> I have used spybot and its tea timer for many years now.
>>>>>>>>>>>>
>>>>>>>>>>>> Auto Complete, forms is the only unchecked box.
>>>>>>>>>>>>
>>>>>>>>>>>> Yes I have put some of the sites into always allow.
>>>>>>>>>>>>
>>>>>>>>>>>> I'll try the Zone alarm test and report back shortly.
>>>>>>>>>>>>
>>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>>>>>> HI, I was using IE 6 but was told to go to IE 7 to solve
>>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>>> problem
>>>>>>>>>>>>>>>> but...
>>>>>>>>>>>>>
>>>>>>>>>>>>> Who told you that, Mike?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Did you only recently install Avira AntiVir and had you been
>>>>>>>>>>>>> running
>>>>>>>>>>>>> without any anti-virus protection until then?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Your HijackThis log suggestes that you used to have a Norton
>>>>>>>>>>>>> application
>>>>>>>>>>>>> installed which included Norton Ghost and Norton AntiVirus
>>>>>>>>>>>>> (e.g.,
>>>>>>>>>>>>> Norton
>>>>>>>>>>>>> System Works) and that you attempted to remove NAV, leaving
>>>>>>>>>>>>> Ghost
>>>>>>>>>>>>> in
>>>>>>>>>>>>> place.
>>>>>>>>>>>>> Unfortunately, some NAV leftovers remain on your computer and
>>>>>>>>>>>>> these
>>>>>>>>>>>>> may
>>>>>>>>>>>>> be
>>>>>>>>>>>>> the culprit here.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Since you have Nero BackItUp installed, do you still need
>>>>>>>>>>>>> Ghost?
>>>>>>>>>>>>>
>>>>>>>>>>>>> How long has Spybot been installed and Tea Timer enabled? Do
>>>>>>>>>>>>> you
>>>>>>>>>>>>> understand what Tea Timer does and how it does it?
>>>>>>>>>>>>>
>>>>>>>>>>>>> When did you install IE7, before or after you installed the
>>>>>>>>>>>>> June
>>>>>>>>>>>>> 2009 updates?
>>>>>>>>>>>>>
>>>>>>>>>>>>> IE Tools | Internet Options | Content | AutoComplete |
>>>>>>>>>>>>> Settings
>>>>>>>>>>>>>>
>>>>>>>>>>>>> Use AutoComplete for: What options, if any, are
>>>>>>>>>>>>> checked/enabled
>>>>>>>>>>>>> here?
>>>>>>>>>>>>>
>>>>>>>>>>>>> IE Tools | Internet Options | Privacy | Sites: Are the sites
>>>>>>>>>>>>> giving
>>>>>>>>>>>>> you
>>>>>>>>>>>>> problems (e.g., Yahoo, eBay) listed in Managed Sites box with
>>>>>>>>>>>>> the
>>>>>>>>>>>>> "Always
>>>>>>>>>>>>> Allow" annotation?

HI again

Are you the only other person on this forum LOL

Yeah maybe, why they could not just come out and say that I don't know.

I really don't think ZA is to blame, I am running ZA 6.1.744.001 which is
old but stable, then new versions I found unreliable.

This version of ZA has no cookie control.

One thing I have noticed that puzzles me.

The location for cookies in IE is E:\Documents and Settings\Mike\Local
Settings\Temporary Internet Files

yet the system location for cookies is shown as user C:\Documents and
Settings\Mike\Cookies

Two locations for the same thing?

I did a IE reset today and I can now add sites to the allowed list and they
do stay there, however when I close and re start IE the log in info is still
lost.

Thanks

"PA Bear [MS MVP]" wrote:

> The tech was telling you that they don't think any of the updates you
> installed have anything to do with your problem, Mike.
>
> Time to post in ZA Forums (or uninstall ZA Free, enable the Windows Firewall
> & see if the behavior persists).
>
>

C:\Documents and Settings\Mike\Cookies is where your cookies are stored on
Windows XP.

E:\Documents and Settings\Mike\Local Settings\Temporary Internet Files is
"virtual viewer" of Windows and displays a mix of cookies and cache files.

Your cache files are really in alphanumerically named sub-folders of
E:\Documents and Settings\Mike\Local Settings\Temporary Internet
Files\Content.IE5.

Try this. If Windows is installed on your E drive (according to Logfile of
HijackThis, it is), then run regedit and go to

HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\Shell
Folders

What is the path for Cookies, in the right-hand pane? (Is it C:\Documents
and Settings\Mike\Cookies or E:\Documents and Settings\Mike\Cookies, or
something else?)

Go to

HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User
Shell Folders

Is the Data for Cookies "%USERPROFILE%\Cookies" (no quotes)?

"Mike" <Mike@discussions.microsoft.com> wrote in message
news:7074D65E-B09B-48DD-83A6-4D9689891102@microsoft.com...
> HI again
>
> Are you the only other person on this forum LOL
>
> Yeah maybe, why they could not just come out and say that I don't know.
>
> I really don't think ZA is to blame, I am running ZA 6.1.744.001 which is
> old but stable, then new versions I found unreliable.
>
> This version of ZA has no cookie control.
>
> One thing I have noticed that puzzles me.
>
> The location for cookies in IE is E:\Documents and Settings\Mike\Local
> Settings\Temporary Internet Files
>
> yet the system location for cookies is shown as user C:\Documents and
> Settings\Mike\Cookies
>
> Two locations for the same thing?
>
> I did a IE reset today and I can now add sites to the allowed list and
> they
> do stay there, however when I close and re start IE the log in info is
> still
> lost.
>
> Thanks
>
> "PA Bear [MS MVP]" wrote:
>
>> The tech was telling you that they don't think any of the updates you
>> installed have anything to do with your problem, Mike.
>>
>> Time to post in ZA Forums (or uninstall ZA Free, enable the Windows
>> Firewall
>> & see if the behavior persists).
>>
>>

Hi Dean

OK.

Confirmed as E:\Documents and Settings\Mike\Cookies

and

%USERPROFILE%\Cookies

Thanks

Mike



"dean-dean" wrote:

> C:\Documents and Settings\Mike\Cookies is where your cookies are stored on
> Windows XP.
>
> E:\Documents and Settings\Mike\Local Settings\Temporary Internet Files is
> "virtual viewer" of Windows and displays a mix of cookies and cache files.
>
> Your cache files are really in alphanumerically named sub-folders of
> E:\Documents and Settings\Mike\Local Settings\Temporary Internet
> Files\Content.IE5.
>
> Try this. If Windows is installed on your E drive (according to Logfile of
> HijackThis, it is), then run regedit and go to
>
> HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\Shell
> Folders
>
> What is the path for Cookies, in the right-hand pane? (Is it C:\Documents
> and Settings\Mike\Cookies or E:\Documents and Settings\Mike\Cookies, or
> something else?)
>
> Go to
>
> HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User
> Shell Folders
>
> Is the Data for Cookies "%USERPROFILE%\Cookies" (no quotes)?
>
> "Mike" <Mike@discussions.microsoft.com> wrote in message
> news:7074D65E-B09B-48DD-83A6-4D9689891102@microsoft.com...
> > HI again
> >
> > Are you the only other person on this forum LOL
> >
> > Yeah maybe, why they could not just come out and say that I don't know.
> >
> > I really don't think ZA is to blame, I am running ZA 6.1.744.001 which is
> > old but stable, then new versions I found unreliable.
> >
> > This version of ZA has no cookie control.
> >
> > One thing I have noticed that puzzles me.
> >
> > The location for cookies in IE is E:\Documents and Settings\Mike\Local
> > Settings\Temporary Internet Files
> >
> > yet the system location for cookies is shown as user C:\Documents and
> > Settings\Mike\Cookies
> >
> > Two locations for the same thing?
> >
> > I did a IE reset today and I can now add sites to the allowed list and
> > they
> > do stay there, however when I close and re start IE the log in info is
> > still
> > lost.
> >
> > Thanks
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> The tech was telling you that they don't think any of the updates you
> >> installed have anything to do with your problem, Mike.
> >>
> >> Time to post in ZA Forums (or uninstall ZA Free, enable the Windows
> >> Firewall
> >> & see if the behavior persists).
> >>
> >>
>
>
>

Do you have two, separate instances of Windows installed, one on your C:
drive and one on your E: drive?

If not, did you intentionally change the location of your Temporary Internet
Files folder from the default location (i.e., from C:\Documents and
Settings\Mike\Local Settings\Temporary Internet Files to E:\Documents and
Settings\Mike\Local Settings\Temporary Internet Files)?


Mike wrote:
> HI again
>
> Are you the only other person on this forum LOL
>
> Yeah maybe, why they could not just come out and say that I don't know.
>
> I really don't think ZA is to blame, I am running ZA 6.1.744.001 which is
> old but stable, then new versions I found unreliable.
>
> This version of ZA has no cookie control.
>
> One thing I have noticed that puzzles me.
>
> The location for cookies in IE is E:\Documents and Settings\Mike\Local
> Settings\Temporary Internet Files
>
> yet the system location for cookies is shown as user C:\Documents and
> Settings\Mike\Cookies
>
> Two locations for the same thing?
>
> I did a IE reset today and I can now add sites to the allowed list and
> they
> do stay there, however when I close and re start IE the log in info is
> still
> lost.
>
> Thanks
>
> "PA Bear [MS MVP]" wrote:
>
>> The tech was telling you that they don't think any of the updates you
>> installed have anything to do with your problem, Mike.
>>
>> Time to post in ZA Forums (or uninstall ZA Free, enable the Windows
>> Firewall & see if the behavior persists).

Your registry entries look to be at their defaults for XP installed on drive
E, regarding the location of the Cookies folder.

In Control Panel>Date and Time, is the clock, time zone, etc., set
correctly? Is "Automatically adjust clock for Daylight saving changes"
checked? On the Internet Time tab, click Update Now. Are any errors
reported?

"Mike" <Mike@discussions.microsoft.com> wrote in message
news:021576A0-E766-4467-8355-D0B1A4531E40@microsoft.com...
> Hi Dean
>
> OK.
>
> Confirmed as E:\Documents and Settings\Mike\Cookies
>
> and
>
> %USERPROFILE%\Cookies
>
> Thanks
>
> Mike
>
>
>
> "dean-dean" wrote:
>
>> C:\Documents and Settings\Mike\Cookies is where your cookies are stored
>> on
>> Windows XP.
>>
>> E:\Documents and Settings\Mike\Local Settings\Temporary Internet Files is
>> "virtual viewer" of Windows and displays a mix of cookies and cache
>> files.
>>
>> Your cache files are really in alphanumerically named sub-folders of
>> E:\Documents and Settings\Mike\Local Settings\Temporary Internet
>> Files\Content.IE5.
>>
>> Try this. If Windows is installed on your E drive (according to Logfile
>> of
>> HijackThis, it is), then run regedit and go to
>>
>> HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\Shell
>> Folders
>>
>> What is the path for Cookies, in the right-hand pane? (Is it C:\Documents
>> and Settings\Mike\Cookies or E:\Documents and Settings\Mike\Cookies, or
>> something else?)
>>
>> Go to
>>
>> HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User
>> Shell Folders
>>
>> Is the Data for Cookies "%USERPROFILE%\Cookies" (no quotes)?
>>
>> "Mike" <Mike@discussions.microsoft.com> wrote in message
>> news:7074D65E-B09B-48DD-83A6-4D9689891102@microsoft.com...
>> > HI again
>> >
>> > Are you the only other person on this forum LOL
>> >
>> > Yeah maybe, why they could not just come out and say that I don't know.
>> >
>> > I really don't think ZA is to blame, I am running ZA 6.1.744.001 which
>> > is
>> > old but stable, then new versions I found unreliable.
>> >
>> > This version of ZA has no cookie control.
>> >
>> > One thing I have noticed that puzzles me.
>> >
>> > The location for cookies in IE is E:\Documents and Settings\Mike\Local
>> > Settings\Temporary Internet Files
>> >
>> > yet the system location for cookies is shown as user C:\Documents and
>> > Settings\Mike\Cookies
>> >
>> > Two locations for the same thing?
>> >
>> > I did a IE reset today and I can now add sites to the allowed list and
>> > they
>> > do stay there, however when I close and re start IE the log in info is
>> > still
>> > lost.
>> >
>> > Thanks
>> >
>> > "PA Bear [MS MVP]" wrote:
>> >
>> >> The tech was telling you that they don't think any of the updates you
>> >> installed have anything to do with your problem, Mike.
>> >>
>> >> Time to post in ZA Forums (or uninstall ZA Free, enable the Windows
>> >> Firewall
>> >> & see if the behavior persists).
>> >>
>> >>
>>
>>
>>

All checks out fine thanks.

By the way for those helping me with this.
Tonight I have removed Zone Alarm, SpyBot and Avira in favour of Kaspersky
Internet Security 8. I get it free from my bank so to good to miss.
Anyway, the relevance is the cookie problem continues :-(

"dean-dean" wrote:

> Your registry entries look to be at their defaults for XP installed on drive
> E, regarding the location of the Cookies folder.
>
> In Control Panel>Date and Time, is the clock, time zone, etc., set
> correctly? Is "Automatically adjust clock for Daylight saving changes"
> checked? On the Internet Time tab, click Update Now. Are any errors
> reported?
>
> "Mike" <Mike@discussions.microsoft.com> wrote in message
> news:021576A0-E766-4467-8355-D0B1A4531E40@microsoft.com...
> > Hi Dean
> >
> > OK.
> >
> > Confirmed as E:\Documents and Settings\Mike\Cookies
> >
> > and
> >
> > %USERPROFILE%\Cookies
> >
> > Thanks
> >
> > Mike
> >
> >
> >
> > "dean-dean" wrote:
> >
> >> C:\Documents and Settings\Mike\Cookies is where your cookies are stored
> >> on
> >> Windows XP.
> >>
> >> E:\Documents and Settings\Mike\Local Settings\Temporary Internet Files is
> >> "virtual viewer" of Windows and displays a mix of cookies and cache
> >> files.
> >>
> >> Your cache files are really in alphanumerically named sub-folders of
> >> E:\Documents and Settings\Mike\Local Settings\Temporary Internet
> >> Files\Content.IE5.
> >>
> >> Try this. If Windows is installed on your E drive (according to Logfile
> >> of
> >> HijackThis, it is), then run regedit and go to
> >>
> >> HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\Shell
> >> Folders
> >>
> >> What is the path for Cookies, in the right-hand pane? (Is it C:\Documents
> >> and Settings\Mike\Cookies or E:\Documents and Settings\Mike\Cookies, or
> >> something else?)
> >>
> >> Go to
> >>
> >> HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User
> >> Shell Folders
> >>
> >> Is the Data for Cookies "%USERPROFILE%\Cookies" (no quotes)?
> >>
> >> "Mike" <Mike@discussions.microsoft.com> wrote in message
> >> news:7074D65E-B09B-48DD-83A6-4D9689891102@microsoft.com...
> >> > HI again
> >> >
> >> > Are you the only other person on this forum LOL
> >> >
> >> > Yeah maybe, why they could not just come out and say that I don't know.
> >> >
> >> > I really don't think ZA is to blame, I am running ZA 6.1.744.001 which
> >> > is
> >> > old but stable, then new versions I found unreliable.
> >> >
> >> > This version of ZA has no cookie control.
> >> >
> >> > One thing I have noticed that puzzles me.
> >> >
> >> > The location for cookies in IE is E:\Documents and Settings\Mike\Local
> >> > Settings\Temporary Internet Files
> >> >
> >> > yet the system location for cookies is shown as user C:\Documents and
> >> > Settings\Mike\Cookies
> >> >
> >> > Two locations for the same thing?
> >> >
> >> > I did a IE reset today and I can now add sites to the allowed list and
> >> > they
> >> > do stay there, however when I close and re start IE the log in info is
> >> > still
> >> > lost.
> >> >
> >> > Thanks
> >> >
> >> > "PA Bear [MS MVP]" wrote:
> >> >
> >> >> The tech was telling you that they don't think any of the updates you
> >> >> installed have anything to do with your problem, Mike.
> >> >>
> >> >> Time to post in ZA Forums (or uninstall ZA Free, enable the Windows
> >> >> Firewall
> >> >> & see if the behavior persists).
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

HI

No, sorry that's my error putting C instead of E.

One install of Windows, sys disc is E.



"PA Bear [MS MVP]" wrote:

> Do you have two, separate instances of Windows installed, one on your C:
> drive and one on your E: drive?
>
> If not, did you intentionally change the location of your Temporary Internet
> Files folder from the default location (i.e., from C:\Documents and
> Settings\Mike\Local Settings\Temporary Internet Files to E:\Documents and
> Settings\Mike\Local Settings\Temporary Internet Files)?
>
>
> Mike wrote:
> > HI again
> >
> > Are you the only other person on this forum LOL
> >
> > Yeah maybe, why they could not just come out and say that I don't know.
> >
> > I really don't think ZA is to blame, I am running ZA 6.1.744.001 which is
> > old but stable, then new versions I found unreliable.
> >
> > This version of ZA has no cookie control.
> >
> > One thing I have noticed that puzzles me.
> >
> > The location for cookies in IE is E:\Documents and Settings\Mike\Local
> > Settings\Temporary Internet Files
> >
> > yet the system location for cookies is shown as user C:\Documents and
> > Settings\Mike\Cookies
> >
> > Two locations for the same thing?
> >
> > I did a IE reset today and I can now add sites to the allowed list and
> > they
> > do stay there, however when I close and re start IE the log in info is
> > still
> > lost.
> >
> > Thanks
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> The tech was telling you that they don't think any of the updates you
> >> installed have anything to do with your problem, Mike.
> >>
> >> Time to post in ZA Forums (or uninstall ZA Free, enable the Windows
> >> Firewall & see if the behavior persists).
>
>

I'm having the same issue. For the past week or so, none of my login info or
preferences are holding in IE7. Nothing new has been installed or changed,
except for the regular updates through Windows Update

I don't think this is a security software issue and believe it to be a
Windows Update/IE7 update caused specific issue involving access to cookies.
I have not messed with any IE settings in about a year, since everything has
been running perfect before this issue occurred.

Specific Issue: When I go to a website, like Bing, Google, various forums,
Windows Live, TVGuide.com, etc., where login info and website preferences can
be set and stored, I'm having to re-input or re-set the info when I visit
them. Prior to this issue, everything worked perfectly, like we're used to.

Example 1: When I go to Bing, I have to reset my preferences such as "Open
results in new window", turn off filtering, etc. The site then works
properly. But after a certain amount of time, or a reboot/sleep mode, all
settings are lost again.

Example 2: Sites that are logged into, like Wiindows Live and various
non-Microsoft forums, I have "Remember Me" set to remember Username. After a
period of time or a reboot/sleep mode, I have to reinput my username and
reset all preferences.

Example 3: On TVGuide.com, I can set my region, cable system, and other
preferences so that the proper listings show. But after a period of time or a
reboot/sleep mode, all settings are lost and I have to reset them.

Does anyone have any idea what's causing this and how to solve it?
Microsoft's KB has nothing on this and even Bing/Google don't show anything.

System:
Vista Ultimate x64, SP1
IE7
All Windows Updates current
Trend Micro Internet Security, latest updates

"Mike" wrote:

> HI, I was using IE 6 but was told to go to IE 7 to solve this problem but it
> has not.
> Towards the end of last week after a load of MS updates I suddenly found
> that I had to enter my log in details for all my sites like Yahoo, ebay and
> many forums.
> Everytime I shut down IE I seemed to lose my log in cookies.
>
> Using IE7 I have checked to always allow session cookies, set the security
> to medium.
> Cleared out all the caches, re built the cookies.
> Made sure CC cleaner does not remove them.
>
> But nothing works, cookies won't stand.
> They seem to be stored but when you click on them you get the error that
> they are not found!
>
> This is a real big pain.
>
> Here is a Hijack log in case anything there may help.
> Please help this is driving me mad LOL
>
> Logfile of Trend Micro HijackThis v2.0.2
> Scan saved at 23:45:43, on 13/06/2009
> Platform: Windows XP SP3 (WinNT 5.01.2600)
> MSIE: Internet Explorer v7.00 (7.00.6000.16850)
> Boot mode: Normal
>
> Running processes:
> E:\WINDOWS\System32\smss.exe
> E:\WINDOWS\system32\winlogon.exe
> E:\WINDOWS\system32\services.exe
> E:\WINDOWS\system32\lsass.exe
> E:\WINDOWS\system32\svchost.exe
> E:\WINDOWS\System32\svchost.exe
> E:\WINDOWS\system32\svchost.exe
> E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> E:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
> E:\WINDOWS\system32\spoolsv.exe
> E:\Program Files\Avira\AntiVir Desktop\sched.exe
> E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
> E:\Program Files\Avira\AntiVir Desktop\avguard.exe
> E:\WINDOWS\System32\GEARSec.exe
> E:\Program Files\iolo\common\lib\ioloServiceManager.exe
> E:\Program Files\Google\Update\GoogleUpdate.exe
> E:\Program Files\Java\jre6\bin\jqs.exe
> E:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
> E:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
> E:\Program Files\Norton Ghost\Agent\VProSvc.exe
> E:\WINDOWS\system32\nvsvc32.exe
> E:\WINDOWS\system32\PGPsdkServ.exe
> E:\WINDOWS\system32\IoctlSvc.exe
> E:\Program Files\CyberLink\Shared Files\RichVideo.exe
> E:\WINDOWS\system32\tcpsvcs.exe
> E:\WINDOWS\System32\snmp.exe
> E:\WINDOWS\system32\svchost.exe
> E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> E:\WINDOWS\system32\ZoneLabs\vsmon.exe
> E:\WINDOWS\Explorer.EXE
> E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
> E:\WINDOWS\System32\svchost.exe
> E:\WINDOWS\SOUNDMAN.EXE
> E:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe
> E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2 a.exe
> E:\WINDOWS\system32\RUNDLL32.EXE
> E:\Program Files\Norton Ghost\Agent\GhostTray.exe
> E:\Program Files\Microsoft IntelliType Pro\itype.exe
> E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H 2.EXE
> E:\Program Files\Common Files\Symantec Shared\ccApp.exe
> E:\WINDOWS\system32\rundll32.exe
> E:\Program Files\Avira\AntiVir Desktop\avgnt.exe
> E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
> E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
> E:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
> E:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
> E:\Program Files\SpywareGuard\sgmain.exe
> E:\Program Files\SpywareGuard\sgbhp.exe
> E:\Program Files\PC Connectivity Solution\ServiceLayer.exe
> E:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
> E:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
> E:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe
> E:\Program Files\Internet Explorer\iexplore.exe
> E:\Program Files\Trend Micro\HijackThis\HijackThis.exe
>
> R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
> R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
> http://go.microsoft.com/fwlink/?LinkId=69157
> R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88}
> - (no file)
> O2 - BHO: Adobe PDF Reader Link Helper -
> {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat
> 7.0\ActiveX\AcroIEHelper.dll
> O2 - BHO: WormRadar.com IESiteBlocker.NavFilter -
> {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
> O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper -
> {4A368E80-174F-4872-96B5-0B27DDD11DB2} - E:\Program
> Files\SpywareGuard\dlprotect.dll
> O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F}
> - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
> O2 - BHO: Java(tm) Plug-In SSV Helper -
> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - E:\Program
> Files\Java\jre6\bin\ssv.dll
> O2 - BHO: Encarta Web Companion Helper Object -
> {955BE0B8-BC85-4CAF-856E-8E0D8B610560} - E:\Program Files\Common
> Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
> O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
> {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program
> Files\Java\jre6\bin\jp2ssv.dll
> O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} -
> E:\Program Files\Google\Google Gears\Internet Explorer\0.5.21.0\gears.dll
> O2 - BHO: FlashFXP Helper for Internet Explorer -
> {E5A1691B-D188-4419-AD02-90002030B8EE} - E:\PROGRA~1\FlashFXP\IEFlash.dll
> O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} -
> E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
> O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4}
> - E:\Program Files\Common Files\Microsoft Shared\Encarta Web
> Companion\ENCWCBAR.DLL
> O4 - HKLM\..\Run: [Zone Labs Client] E:\Program Files\Zone
> Labs\ZoneAlarm\zlclient.exe
> O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
> O4 - HKLM\..\Run: [SmartDefrag] "E:\Program Files\IObit\IObit
> SmartDefrag\IObit SmartDefrag.exe" /StartUp
> O4 - HKLM\..\Run: [pdfFactory Pro Dispatcher v2]
> "E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis 2a.exe" /source=HKLM
> O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
> O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
> E:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
> O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
> E:\WINDOWS\system32\NvCpl.dll,NvStartup
> O4 - HKLM\..\Run: [Norton Ghost 10.0] E:\Program Files\Norton
> Ghost\Agent\GhostTray.exe
> O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
> O4 - HKLM\..\Run: [itype] "E:\Program Files\Microsoft IntelliType
> Pro\itype.exe"
> O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series]
> E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H 2.EXE /P30 "EPSON Stylus
> Photo R200 Series" /O6 "USB001" /M "Stylus Photo R200"
> O4 - HKLM\..\Run: [ccApp] E:\Program Files\Common Files\Symantec
> Shared\ccApp.exe
> O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe
> bthprops.cpl,,BluetoothAuthenticationAgent
> O4 - HKLM\..\Run: [avgnt] "E:\Program Files\Avira\AntiVir Desktop\avgnt.exe"
> /min
> O4 - HKLM\..\Run: [ArcSoft Connection Service] E:\Program Files\Common
> Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
> O4 - HKCU\..\Run: [SpybotSD TeaTimer] E:\Program Files\Spybot - Search &
> Destroy\TeaTimer.exe
> O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
> 'LOCAL SERVICE')
> O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
> 'NETWORK SERVICE')
> O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
> 'SYSTEM')
> O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
> 'Default user')
> O4 - Startup: SpywareGuard.lnk = ?
> O4 - Global Startup: Device Detector 3.lnk = ?
> O8 - Extra context menu item: &ieSpell Options - res://E:\Program
> Files\ieSpell\iespell.dll/SPELLOPTION.HTM
> O8 - Extra context menu item: &Lookup Meaning - res://E:\Program
> Files\ieSpell\iespell.dll/LOOKUPMEANING.HTM
> O8 - Extra context menu item: Check &Spelling - res://E:\Program
> Files\ieSpell\iespell.dll/SPELLCHECK.HTM
> O8 - Extra context menu item: E&xport to Microsoft Excel -
> res://E:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
> O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} -
> E:\Program Files\Google\Google Gears\Internet Explorer\0.5.21.0\gears.dll
> O9 - Extra 'Tools' menuitem: &Gears Settings -
> {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - E:\Program Files\Google\Google
> Gears\Internet Explorer\0.5.21.0\gears.dll
> O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} -
> E:\Program Files\ieSpell\iespell.dll
> O9 - Extra 'Tools' menuitem: ieSpell -
> {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - E:\Program Files\ieSpell\iespell.dll
> O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} -
> E:\Program Files\ieSpell\iespell.dll
> O9 - Extra 'Tools' menuitem: ieSpell Options -
> {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - E:\Program Files\ieSpell\iespell.dll
> O9 - Extra button: Run WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} -
> E:\Program Files\WinHTTrack\WinHTTrackIEBar.dll
> O9 - Extra 'Tools' menuitem: Launch WinHTTrack -
> {36ECAF82-3300-8F84-092E-AFF36D6C7040} - E:\Program
> Files\WinHTTrack\WinHTTrackIEBar.dll
> O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
> E:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
> O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -
> E:\PROGRA~1\SPYBOT~1\SDHelper.dll
> O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration -
> {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
> O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
> E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
> O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
> {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network
> Diagnostic\xpnetdiag.exe
> O10 - Unknown file in Winsock LSP: e:\windows\system32\mswsock32.dll
> O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk
> O16 - DPF: Garmin Communicator Plug-In -
> https://my.garmin.com/static/m/cab/2...nAxControl.CAB
> O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5
> Control) -
> http://upload.facebook.com/controls/...oUploader5.cab
> O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab)
> -
> http://www.nvidia.com/content/Driver...sysreqlab3.cab
> O16 - DPF: {26522409-8BBF-4C5B-A4D3-CF4B1D6F255B} -
> http://www.umediaserver.net/bin/UMediaControl5.cab
> O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) -
> O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} -
> O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} -
> O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
> O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
> O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} -
> http://www.nvidia.com/content/Driver...aSmartScan.cab
> O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} -
> http://www.crucial.com/controls/cpcScanner.cab
> O16 - DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} (Java Plug-in 1.5.0_04) -
> O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -
> O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} -
> O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
> O17 -
> HKLM\System\CCS\Services\Tcpip\..\{A8F5FCA6-48BB-4538-8EE1-4BF55A385B87}:
> NameServer = 192.168.90.1
> O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -
> E:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
> O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - E:\Program
> Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
> O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira
> GmbH - E:\Program Files\Avira\AntiVir Desktop\sched.exe
> O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH -
> E:\Program Files\Avira\AntiVir Desktop\avguard.exe
> O23 - Service: Basics Service - Unknown owner - E:\Program
> Files\Seagate\Basics\Service\SyncServicesBasics.ex e (file missing)
> O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
> E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
> Corporation - E:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
> O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
> E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> O23 - Service: GEARSecurity - GEAR Software - E:\WINDOWS\System32\GEARSec.exe
> O23 - Service: Google Update Service (gupdate1c92e10b050f0be)
> (gupdate1c92e10b050f0be) - Google Inc. - E:\Program
> Files\Google\Update\GoogleUpdate.exe
> O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
> Corporation - E:\Program Files\Common Files\InstallShield\Driver\11\Intel
> 32\IDriverT.exe
> O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner
> - E:\Program Files\iolo\common\lib\ioloServiceManager.exe
> O23 - Service: iolo System Service (ioloSystemService) - Unknown owner -
> E:\Program Files\iolo\common\lib\ioloServiceManager.exe
> O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun
> Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe
> O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - E:\Program
> Files\Lavasoft\Ad-Aware\AAWService.exe
> O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - E:\Program
> Files\Nero\Nero8\Nero BackItUp\NBService.exe
> O23 - Service: Norton Ghost - Symantec Corporation - E:\Program Files\Norton
> Ghost\Agent\VProSvc.exe
> O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
> E:\WINDOWS\system32\nvsvc32.exe
> O23 - Service: PGPsdkService (PGPsdkServ) - PGP Corporation -
> E:\WINDOWS\system32\PGPsdkServ.exe
> O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. -
> E:\WINDOWS\system32\IoctlSvc.exe
> O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner
> - E:\Program Files\CyberLink\Shared Files\RichVideo.exe
> O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) -
> CACE Technologies - E:\Program Files\WinPcap\rpcapd.exe
> O23 - Service: ServiceLayer - Nokia. - E:\Program Files\PC Connectivity
> Solution\ServiceLayer.exe
> O23 - Service: Symantec Core LC - Symantec Corporation - E:\Program
> Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC -
> E:\WINDOWS\system32\ZoneLabs\vsmon.exe
>
> --
> End of file - 13356 bytes
>
>
>

Yes and I am still having the issue.
I have changed both my AV and firewall and it made no differance at all.

Its a real pain.

Mike

"James2008" wrote:

> I'm having the same issue. For the past week or so, none of my login info or
> preferences are holding in IE7. Nothing new has been installed or changed,
> except for the regular updates through Windows Update
>
> I don't think this is a security software issue and believe it to be a
> Windows Update/IE7 update caused specific issue involving access to cookies.
> I have not messed with any IE settings in about a year, since everything has
> been running perfect before this issue occurred.
>
> Specific Issue: When I go to a website, like Bing, Google, various forums,
> Windows Live, TVGuide.com, etc., where login info and website preferences can
> be set and stored, I'm having to re-input or re-set the info when I visit
> them. Prior to this issue, everything worked perfectly, like we're used to.
>
> Example 1: When I go to Bing, I have to reset my preferences such as "Open
> results in new window", turn off filtering, etc. The site then works
> properly. But after a certain amount of time, or a reboot/sleep mode, all
> settings are lost again.
>
> Example 2: Sites that are logged into, like Wiindows Live and various
> non-Microsoft forums, I have "Remember Me" set to remember Username. After a
> period of time or a reboot/sleep mode, I have to reinput my username and
> reset all preferences.
>
> Example 3: On TVGuide.com, I can set my region, cable system, and other
> preferences so that the proper listings show. But after a period of time or a
> reboot/sleep mode, all settings are lost and I have to reset them.
>
> Does anyone have any idea what's causing this and how to solve it?
> Microsoft's KB has nothing on this and even Bing/Google don't show anything.
>
> System:
> Vista Ultimate x64, SP1
> IE7
> All Windows Updates current
> Trend Micro Internet Security, latest updates
>
> "Mike" wrote:
>
> > HI, I was using IE 6 but was told to go to IE 7 to solve this problem but it
> > has not.
> > Towards the end of last week after a load of MS updates I suddenly found
> > that I had to enter my log in details for all my sites like Yahoo, ebay and
> > many forums.
> > Everytime I shut down IE I seemed to lose my log in cookies.
> >
> > Using IE7 I have checked to always allow session cookies, set the security
> > to medium.
> > Cleared out all the caches, re built the cookies.
> > Made sure CC cleaner does not remove them.
> >
> > But nothing works, cookies won't stand.
> > They seem to be stored but when you click on them you get the error that
> > they are not found!
> >
> > This is a real big pain.
> >
> > Here is a Hijack log in case anything there may help.
> > Please help this is driving me mad LOL
> >
> > Logfile of Trend Micro HijackThis v2.0.2
> > Scan saved at 23:45:43, on 13/06/2009
> > Platform: Windows XP SP3 (WinNT 5.01.2600)
> > MSIE: Internet Explorer v7.00 (7.00.6000.16850)
> > Boot mode: Normal
> >
> > Running processes:
> > E:\WINDOWS\System32\smss.exe
> > E:\WINDOWS\system32\winlogon.exe
> > E:\WINDOWS\system32\services.exe
> > E:\WINDOWS\system32\lsass.exe
> > E:\WINDOWS\system32\svchost.exe
> > E:\WINDOWS\System32\svchost.exe
> > E:\WINDOWS\system32\svchost.exe
> > E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> > E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> > E:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
> > E:\WINDOWS\system32\spoolsv.exe
> > E:\Program Files\Avira\AntiVir Desktop\sched.exe
> > E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
> > E:\Program Files\Avira\AntiVir Desktop\avguard.exe
> > E:\WINDOWS\System32\GEARSec.exe
> > E:\Program Files\iolo\common\lib\ioloServiceManager.exe
> > E:\Program Files\Google\Update\GoogleUpdate.exe
> > E:\Program Files\Java\jre6\bin\jqs.exe
> > E:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
> > E:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
> > E:\Program Files\Norton Ghost\Agent\VProSvc.exe
> > E:\WINDOWS\system32\nvsvc32.exe
> > E:\WINDOWS\system32\PGPsdkServ.exe
> > E:\WINDOWS\system32\IoctlSvc.exe
> > E:\Program Files\CyberLink\Shared Files\RichVideo.exe
> > E:\WINDOWS\system32\tcpsvcs.exe
> > E:\WINDOWS\System32\snmp.exe
> > E:\WINDOWS\system32\svchost.exe
> > E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> > E:\WINDOWS\system32\ZoneLabs\vsmon.exe
> > E:\WINDOWS\Explorer.EXE
> > E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
> > E:\WINDOWS\System32\svchost.exe
> > E:\WINDOWS\SOUNDMAN.EXE
> > E:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe
> > E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2 a.exe
> > E:\WINDOWS\system32\RUNDLL32.EXE
> > E:\Program Files\Norton Ghost\Agent\GhostTray.exe
> > E:\Program Files\Microsoft IntelliType Pro\itype.exe
> > E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H 2.EXE
> > E:\Program Files\Common Files\Symantec Shared\ccApp.exe
> > E:\WINDOWS\system32\rundll32.exe
> > E:\Program Files\Avira\AntiVir Desktop\avgnt.exe
> > E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
> > E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
> > E:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
> > E:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
> > E:\Program Files\SpywareGuard\sgmain.exe
> > E:\Program Files\SpywareGuard\sgbhp.exe
> > E:\Program Files\PC Connectivity Solution\ServiceLayer.exe
> > E:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
> > E:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
> > E:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe
> > E:\Program Files\Internet Explorer\iexplore.exe
> > E:\Program Files\Trend Micro\HijackThis\HijackThis.exe
> >
> > R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
> > R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
> > http://go.microsoft.com/fwlink/?LinkId=69157
> > R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88}
> > - (no file)
> > O2 - BHO: Adobe PDF Reader Link Helper -
> > {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat
> > 7.0\ActiveX\AcroIEHelper.dll
> > O2 - BHO: WormRadar.com IESiteBlocker.NavFilter -
> > {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
> > O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper -
> > {4A368E80-174F-4872-96B5-0B27DDD11DB2} - E:\Program
> > Files\SpywareGuard\dlprotect.dll
> > O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F}
> > - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
> > O2 - BHO: Java(tm) Plug-In SSV Helper -
> > {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - E:\Program
> > Files\Java\jre6\bin\ssv.dll
> > O2 - BHO: Encarta Web Companion Helper Object -
> > {955BE0B8-BC85-4CAF-856E-8E0D8B610560} - E:\Program Files\Common
> > Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
> > O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
> > {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program
> > Files\Java\jre6\bin\jp2ssv.dll
> > O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} -
> > E:\Program Files\Google\Google Gears\Internet Explorer\0.5.21.0\gears.dll
> > O2 - BHO: FlashFXP Helper for Internet Explorer -
> > {E5A1691B-D188-4419-AD02-90002030B8EE} - E:\PROGRA~1\FlashFXP\IEFlash.dll
> > O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} -
> > E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
> > O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4}
> > - E:\Program Files\Common Files\Microsoft Shared\Encarta Web
> > Companion\ENCWCBAR.DLL
> > O4 - HKLM\..\Run: [Zone Labs Client] E:\Program Files\Zone
> > Labs\ZoneAlarm\zlclient.exe
> > O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
> > O4 - HKLM\..\Run: [SmartDefrag] "E:\Program Files\IObit\IObit
> > SmartDefrag\IObit SmartDefrag.exe" /StartUp
> > O4 - HKLM\..\Run: [pdfFactory Pro Dispatcher v2]
> > "E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis 2a.exe" /source=HKLM
> > O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
> > O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
> > E:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
> > O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
> > E:\WINDOWS\system32\NvCpl.dll,NvStartup
> > O4 - HKLM\..\Run: [Norton Ghost 10.0] E:\Program Files\Norton
> > Ghost\Agent\GhostTray.exe
> > O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
> > O4 - HKLM\..\Run: [itype] "E:\Program Files\Microsoft IntelliType
> > Pro\itype.exe"
> > O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series]
> > E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H 2.EXE /P30 "EPSON Stylus
> > Photo R200 Series" /O6 "USB001" /M "Stylus Photo R200"
> > O4 - HKLM\..\Run: [ccApp] E:\Program Files\Common Files\Symantec
> > Shared\ccApp.exe
> > O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe
> > bthprops.cpl,,BluetoothAuthenticationAgent
> > O4 - HKLM\..\Run: [avgnt] "E:\Program Files\Avira\AntiVir Desktop\avgnt.exe"
> > /min
> > O4 - HKLM\..\Run: [ArcSoft Connection Service] E:\Program Files\Common
> > Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
> > O4 - HKCU\..\Run: [SpybotSD TeaTimer] E:\Program Files\Spybot - Search &
> > Destroy\TeaTimer.exe
> > O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
> > 'LOCAL SERVICE')
> > O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
> > 'NETWORK SERVICE')
> > O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
> > 'SYSTEM')
> > O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
> > 'Default user')
> > O4 - Startup: SpywareGuard.lnk = ?
> > O4 - Global Startup: Device Detector 3.lnk = ?
> > O8 - Extra context menu item: &ieSpell Options - res://E:\Program
> > Files\ieSpell\iespell.dll/SPELLOPTION.HTM
> > O8 - Extra context menu item: &Lookup Meaning - res://E:\Program
> > Files\ieSpell\iespell.dll/LOOKUPMEANING.HTM
> > O8 - Extra context menu item: Check &Spelling - res://E:\Program
> > Files\ieSpell\iespell.dll/SPELLCHECK.HTM
> > O8 - Extra context menu item: E&xport to Microsoft Excel -
> > res://E:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
> > O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} -
> > E:\Program Files\Google\Google Gears\Internet Explorer\0.5.21.0\gears.dll
> > O9 - Extra 'Tools' menuitem: &Gears Settings -
> > {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - E:\Program Files\Google\Google
> > Gears\Internet Explorer\0.5.21.0\gears.dll
> > O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} -
> > E:\Program Files\ieSpell\iespell.dll
> > O9 - Extra 'Tools' menuitem: ieSpell -
> > {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - E:\Program Files\ieSpell\iespell.dll
> > O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} -
> > E:\Program Files\ieSpell\iespell.dll
> > O9 - Extra 'Tools' menuitem: ieSpell Options -
> > {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - E:\Program Files\ieSpell\iespell.dll
> > O9 - Extra button: Run WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} -
> > E:\Program Files\WinHTTrack\WinHTTrackIEBar.dll
> > O9 - Extra 'Tools' menuitem: Launch WinHTTrack -
> > {36ECAF82-3300-8F84-092E-AFF36D6C7040} - E:\Program
> > Files\WinHTTrack\WinHTTrackIEBar.dll
> > O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
> > E:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
> > O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -
> > E:\PROGRA~1\SPYBOT~1\SDHelper.dll
> > O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration -
> > {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
> > O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
> > E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
> > O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
> > {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network
> > Diagnostic\xpnetdiag.exe
> > O10 - Unknown file in Winsock LSP: e:\windows\system32\mswsock32.dll
> > O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk
> > O16 - DPF: Garmin Communicator Plug-In -
> > https://my.garmin.com/static/m/cab/2...nAxControl.CAB
> > O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5
> > Control) -
> > http://upload.facebook.com/controls/...oUploader5.cab
> > O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab)
> > -
> > http://www.nvidia.com/content/Driver...sysreqlab3.cab
> > O16 - DPF: {26522409-8BBF-4C5B-A4D3-CF4B1D6F255B} -
> > http://www.umediaserver.net/bin/UMediaControl5.cab
> > O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) -
> > O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} -
> > O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} -
> > O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
> > O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
> > O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} -
> > http://www.nvidia.com/content/Driver...aSmartScan.cab
> > O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} -
> > http://www.crucial.com/controls/cpcScanner.cab
> > O16 - DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} (Java Plug-in 1.5.0_04) -
> > O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -
> > O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} -
> > O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
> > O17 -
> > HKLM\System\CCS\Services\Tcpip\..\{A8F5FCA6-48BB-4538-8EE1-4BF55A385B87}:
> > NameServer = 192.168.90.1
> > O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -
> > E:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
> > O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - E:\Program
> > Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
> > O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira
> > GmbH - E:\Program Files\Avira\AntiVir Desktop\sched.exe
> > O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH -
> > E:\Program Files\Avira\AntiVir Desktop\avguard.exe
> > O23 - Service: Basics Service - Unknown owner - E:\Program
> > Files\Seagate\Basics\Service\SyncServicesBasics.ex e (file missing)
> > O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
> > E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> > O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
> > Corporation - E:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
> > O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
> > E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> > O23 - Service: GEARSecurity - GEAR Software - E:\WINDOWS\System32\GEARSec.exe
> > O23 - Service: Google Update Service (gupdate1c92e10b050f0be)
> > (gupdate1c92e10b050f0be) - Google Inc. - E:\Program
> > Files\Google\Update\GoogleUpdate.exe
> > O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
> > Corporation - E:\Program Files\Common Files\InstallShield\Driver\11\Intel
> > 32\IDriverT.exe
> > O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner
> > - E:\Program Files\iolo\common\lib\ioloServiceManager.exe
> > O23 - Service: iolo System Service (ioloSystemService) - Unknown owner -
> > E:\Program Files\iolo\common\lib\ioloServiceManager.exe
> > O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun
> > Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe
> > O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - E:\Program
> > Files\Lavasoft\Ad-Aware\AAWService.exe
> > O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - E:\Program
> > Files\Nero\Nero8\Nero BackItUp\NBService.exe
> > O23 - Service: Norton Ghost - Symantec Corporation - E:\Program Files\Norton
> > Ghost\Agent\VProSvc.exe
> > O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
> > E:\WINDOWS\system32\nvsvc32.exe
> > O23 - Service: PGPsdkService (PGPsdkServ) - PGP Corporation -
> > E:\WINDOWS\system32\PGPsdkServ.exe

You do not have the same issue as you're running Vista SP1 and the OP's
running WinXP SP3.

If a Windows or IE update were causing the behavior, there'd be thousands of
posts here about it: There aren't.

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


James2008 wrote:
> I'm having the same issue. For the past week or so, none of my login info
> or
> preferences are holding in IE7. Nothing new has been installed or changed,
> except for the regular updates through Windows Update
>
> I don't think this is a security software issue and believe it to be a
> Windows Update/IE7 update caused specific issue involving access to
> cookies.
> I have not messed with any IE settings in about a year, since everything
> has
> been running perfect before this issue occurred.
>
> Specific Issue: When I go to a website, like Bing, Google, various forums,
> Windows Live, TVGuide.com, etc., where login info and website preferences
> can be set and stored, I'm having to re-input or re-set the info when I
> visit them. Prior to this issue, everything worked perfectly, like we're
> used to.
>
> Example 1: When I go to Bing, I have to reset my preferences such as "Open
> results in new window", turn off filtering, etc. The site then works
> properly. But after a certain amount of time, or a reboot/sleep mode, all
> settings are lost again.
>
> Example 2: Sites that are logged into, like Wiindows Live and various
> non-Microsoft forums, I have "Remember Me" set to remember Username. After
> a
> period of time or a reboot/sleep mode, I have to reinput my username and
> reset all preferences.
>
> Example 3: On TVGuide.com, I can set my region, cable system, and other
> preferences so that the proper listings show. But after a period of time
> or
> a reboot/sleep mode, all settings are lost and I have to reset them.
>
> Does anyone have any idea what's causing this and how to solve it?
> Microsoft's KB has nothing on this and even Bing/Google don't show
> anything.
>
> System:
> Vista Ultimate x64, SP1
> IE7
> All Windows Updates current
> Trend Micro Internet Security, latest updates
<snip>