I could not solve my issues of IE 8 crashing. I tested all the Add-ons but
to no avail. Now, after uninstalling IE 8 manually and rebooting twice, I
am getting notification from Windows Update that I need to install updates
for IE 8. I don't have IE 8 installed and I don't want to have it think
that I do. How can I fix this?

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043

Caillah wrote:
> I could not solve my issues of IE 8 crashing. I tested all the Add-ons
> but
> to no avail. Now, after uninstalling IE 8 manually and rebooting twice, I
> am getting notification from Windows Update that I need to install updates
> for IE 8. I don't have IE 8 installed and I don't want to have it think
> that I do. How can I fix this?

Hi,
Go to http://www.fiddlertool.com/ua.aspx Look for "Your browser sent the
following headers:" Does your User-Agent string show IE8?

If so...
Check your third-party security suite, security programs, firewall for a
setting like:
Stealth Mode Browsing (Norton/Symantec)
Enable browsing privacy
Block HTTP header information
Block identifying information, etc.

Your message headers indicate Vista. Still at
http://www.fiddlertool.com/ua.aspx Look for "Want Internet Explorer to
simulate another version?" Try the IE8 on Vista User-Agent string.
-
Hope this helps,
Don
[MS MVP- IE]


"Caillah" <caillah@shaw.ca> wrote in message
news:E27DCCF4-B33B-48AE-A5A6-97E0793F24C1@microsoft.com...
> I could not solve my issues of IE 8 crashing. I tested all the Add-ons
but
> to no avail. Now, after uninstalling IE 8 manually and rebooting twice, I
> am getting notification from Windows Update that I need to install updates
> for IE 8. I don't have IE 8 installed and I don't want to have it think
> that I do. How can I fix this?
>

I went to the link you suggested and the report says,

Type = IE7
Name = IE
Version = 7.0
Major Version = 7
Minor Version = 0
Platform = WinNT
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VBScript = True
Supports JavaScript = True
Supports Java Applets = True
Supports ActiveX Controls = True

So, I see no mention of IE 8.

I wish I was able to keep IE 8 as my other family members are running it
quite nicely but for some reason my system just doesn't like it. I started
from a clean format too. Oh well, maybe again in a few months.


"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:OzOhPjP5JHA.1528@TK2MSFTNGP05.phx.gbl...
> Hi,
> Go to http://www.fiddlertool.com/ua.aspx Look for "Your browser sent the
> following headers:" Does your User-Agent string show IE8?
>
> If so...
> Check your third-party security suite, security programs, firewall for a
> setting like:
> Stealth Mode Browsing (Norton/Symantec)
> Enable browsing privacy
> Block HTTP header information
> Block identifying information, etc.
>
> Your message headers indicate Vista. Still at
> http://www.fiddlertool.com/ua.aspx Look for "Want Internet Explorer to
> simulate another version?" Try the IE8 on Vista User-Agent string.
> -
> Hope this helps,
> Don
> [MS MVP- IE]
>
>
> "Caillah" <caillah@shaw.ca> wrote in message
> news:E27DCCF4-B33B-48AE-A5A6-97E0793F24C1@microsoft.com...
>> I could not solve my issues of IE 8 crashing. I tested all the Add-ons
> but
>> to no avail. Now, after uninstalling IE 8 manually and rebooting twice,
>> I
>> am getting notification from Windows Update that I need to install
>> updates
>> for IE 8. I don't have IE 8 installed and I don't want to have it think
>> that I do. How can I fix this?
>>
>

See
http://groups.google.com/group/micro...c7b18c3bb4fe20

Caillah wrote:
> I went to the link you suggested and the report says,
>
> Type = IE7
> Name = IE
> Version = 7.0
> Major Version = 7
> Minor Version = 0
> Platform = WinNT
> Is Beta = False
> Is Crawler = False
> Is AOL = False
> Is Win16 = False
> Is Win32 = True
> Supports Frames = True
> Supports Tables = True
> Supports Cookies = True
> Supports VBScript = True
> Supports JavaScript = True
> Supports Java Applets = True
> Supports ActiveX Controls = True
>
> So, I see no mention of IE 8.
>
> I wish I was able to keep IE 8 as my other family members are running it
> quite nicely but for some reason my system just doesn't like it. I
> started
> from a clean format too. Oh well, maybe again in a few months.
>
>
> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:OzOhPjP5JHA.1528@TK2MSFTNGP05.phx.gbl...
>> Hi,
>> Go to http://www.fiddlertool.com/ua.aspx Look for "Your browser sent the
>> following headers:" Does your User-Agent string show IE8?
>>
>> If so...
>> Check your third-party security suite, security programs, firewall for a
>> setting like:
>> Stealth Mode Browsing (Norton/Symantec)
>> Enable browsing privacy
>> Block HTTP header information
>> Block identifying information, etc.
>>
>> Your message headers indicate Vista. Still at
>> http://www.fiddlertool.com/ua.aspx Look for "Want Internet Explorer to
>> simulate another version?" Try the IE8 on Vista User-Agent string.
>> -
>> Hope this helps,
>> Don
>> [MS MVP- IE]
>>
>>
>> "Caillah" <caillah@shaw.ca> wrote in message
>> news:E27DCCF4-B33B-48AE-A5A6-97E0793F24C1@microsoft.com...
>>> I could not solve my issues of IE 8 crashing. I tested all the Add-ons
>>> but to no avail. Now, after uninstalling IE 8 manually and rebooting
>>> twice, I
>>> am getting notification from Windows Update that I need to install
>>> updates
>>> for IE 8. I don't have IE 8 installed and I don't want to have it think
>>> that I do. How can I fix this?

Thank you for your assistance but I don't have the time to sit on the phone
with Microsoft and try to explain something I don't really understand.


"PA Bear [MS MVP]" <PABearMVP******.com> wrote in message
news:e%23yOPbW5JHA.1712@TK2MSFTNGP03.phx.gbl...
> See
> http://groups.google.com/group/micro...c7b18c3bb4fe20
>
> Caillah wrote:
>> I went to the link you suggested and the report says,
>>
>> Type = IE7
>> Name = IE
>> Version = 7.0
>> Major Version = 7
>> Minor Version = 0
>> Platform = WinNT
>> Is Beta = False
>> Is Crawler = False
>> Is AOL = False
>> Is Win16 = False
>> Is Win32 = True
>> Supports Frames = True
>> Supports Tables = True
>> Supports Cookies = True
>> Supports VBScript = True
>> Supports JavaScript = True
>> Supports Java Applets = True
>> Supports ActiveX Controls = True
>>
>> So, I see no mention of IE 8.
>>
>> I wish I was able to keep IE 8 as my other family members are running it
>> quite nicely but for some reason my system just doesn't like it. I
>> started
>> from a clean format too. Oh well, maybe again in a few months.
>>
>>
>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> news:OzOhPjP5JHA.1528@TK2MSFTNGP05.phx.gbl...
>>> Hi,
>>> Go to http://www.fiddlertool.com/ua.aspx Look for "Your browser sent the
>>> following headers:" Does your User-Agent string show IE8?
>>>
>>> If so...
>>> Check your third-party security suite, security programs, firewall for a
>>> setting like:
>>> Stealth Mode Browsing (Norton/Symantec)
>>> Enable browsing privacy
>>> Block HTTP header information
>>> Block identifying information, etc.
>>>
>>> Your message headers indicate Vista. Still at
>>> http://www.fiddlertool.com/ua.aspx Look for "Want Internet Explorer to
>>> simulate another version?" Try the IE8 on Vista User-Agent string.
>>> -
>>> Hope this helps,
>>> Don
>>> [MS MVP- IE]
>>>
>>>
>>> "Caillah" <caillah@shaw.ca> wrote in message
>>> news:E27DCCF4-B33B-48AE-A5A6-97E0793F24C1@microsoft.com...
>>>> I could not solve my issues of IE 8 crashing. I tested all the Add-ons
>>>> but to no avail. Now, after uninstalling IE 8 manually and rebooting
>>>> twice, I
>>>> am getting notification from Windows Update that I need to install
>>>> updates
>>>> for IE 8. I don't have IE 8 installed and I don't want to have it
>>>> think
>>>> that I do. How can I fix this?
>

> ...I don't have the time to sit on the phone
> with Microsoft and try to explain something I don't really understand.

Well, you've already spent 24 hours on this. If you don't understand what
happened, how can anyone here understand?

Is "Windows Internet Explorer 8" listed in Add/Remove Programs?

You post here using a Vista SP2 machine. Assuming it's the machine in
question, which was installed first, Vista SP2 or IE8?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE8 and/or SP2?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Do you have an available Restore Point which predates the (original/first)
install of IE8?


Caillah wrote:
> Thank you for your assistance but I don't have the time to sit on the
> phone
> with Microsoft and try to explain something I don't really understand.
>
>
> "PA Bear [MS MVP]" <PABearMVP******.com> wrote in message
> news:e%23yOPbW5JHA.1712@TK2MSFTNGP03.phx.gbl...
>> See
>> http://groups.google.com/group/micro...c7b18c3bb4fe20
>>
>> Caillah wrote:
>>> I went to the link you suggested and the report says,
>>>
>>> Type = IE7
>>> Name = IE
>>> Version = 7.0
>>> Major Version = 7
>>> Minor Version = 0
>>> Platform = WinNT
>>> Is Beta = False
>>> Is Crawler = False
>>> Is AOL = False
>>> Is Win16 = False
>>> Is Win32 = True
>>> Supports Frames = True
>>> Supports Tables = True
>>> Supports Cookies = True
>>> Supports VBScript = True
>>> Supports JavaScript = True
>>> Supports Java Applets = True
>>> Supports ActiveX Controls = True
>>>
>>> So, I see no mention of IE 8.
>>>
>>> I wish I was able to keep IE 8 as my other family members are running it
>>> quite nicely but for some reason my system just doesn't like it. I
>>> started
>>> from a clean format too. Oh well, maybe again in a few months.
>>>
>>>
>>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>>> news:OzOhPjP5JHA.1528@TK2MSFTNGP05.phx.gbl...
>>>> Hi,
>>>> Go to http://www.fiddlertool.com/ua.aspx Look for "Your browser sent
>>>> the
>>>> following headers:" Does your User-Agent string show IE8?
>>>>
>>>> If so...
>>>> Check your third-party security suite, security programs, firewall for
>>>> a
>>>> setting like:
>>>> Stealth Mode Browsing (Norton/Symantec)
>>>> Enable browsing privacy
>>>> Block HTTP header information
>>>> Block identifying information, etc.
>>>>
>>>> Your message headers indicate Vista. Still at
>>>> http://www.fiddlertool.com/ua.aspx Look for "Want Internet Explorer to
>>>> simulate another version?" Try the IE8 on Vista User-Agent string.
>>>> -
>>>> Hope this helps,
>>>> Don
>>>> [MS MVP- IE]
>>>>
>>>>
>>>> "Caillah" <caillah@shaw.ca> wrote in message
>>>> news:E27DCCF4-B33B-48AE-A5A6-97E0793F24C1@microsoft.com...
>>>>> I could not solve my issues of IE 8 crashing. I tested all the
>>>>> Add-ons
>>>>> but to no avail. Now, after uninstalling IE 8 manually and rebooting
>>>>> twice, I
>>>>> am getting notification from Windows Update that I need to install
>>>>> updates
>>>>> for IE 8. I don't have IE 8 installed and I don't want to have it
>>>>> think
>>>>> that I do. How can I fix this?

Hi,
Sorry, your User Agent info is correct for IE7. I don't know why Windows
Update would be detecting IE8.

If you install IE8 again, make sure that third-party antivirus and
antispyware programs are disabled during the installation. Also, some
third-party firewalls have caused problems.

Don
[MS MVP- IE]

"Caillah" <caillah@shaw.ca> wrote in message
news:62725ABA-6756-46CD-937F-69FCC57F0FBF@microsoft.com...
> I went to the link you suggested and the report says,
>
> Type = IE7
> Name = IE
> Version = 7.0
> Major Version = 7
> Minor Version = 0
> Platform = WinNT
> Is Beta = False
> Is Crawler = False
> Is AOL = False
> Is Win16 = False
> Is Win32 = True
> Supports Frames = True
> Supports Tables = True
> Supports Cookies = True
> Supports VBScript = True
> Supports JavaScript = True
> Supports Java Applets = True
> Supports ActiveX Controls = True
>
> So, I see no mention of IE 8.
>
> I wish I was able to keep IE 8 as my other family members are running it
> quite nicely but for some reason my system just doesn't like it. I
started
> from a clean format too. Oh well, maybe again in a few months.

> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:OzOhPjP5JHA.1528@TK2MSFTNGP05.phx.gbl...
> > Hi,
> > Go to http://www.fiddlertool.com/ua.aspx Look for "Your browser sent the
> > following headers:" Does your User-Agent string show IE8?
> >
> > If so...
> > Check your third-party security suite, security programs, firewall for a
> > setting like:
> > Stealth Mode Browsing (Norton/Symantec)
> > Enable browsing privacy
> > Block HTTP header information
> > Block identifying information, etc.
> >
> > Your message headers indicate Vista. Still at
> > http://www.fiddlertool.com/ua.aspx Look for "Want Internet Explorer to
> > simulate another version?" Try the IE8 on Vista User-Agent string.

> > "Caillah" <caillah@shaw.ca> wrote in message
> > news:E27DCCF4-B33B-48AE-A5A6-97E0793F24C1@microsoft.com...
> >> I could not solve my issues of IE 8 crashing. I tested all the Add-ons
> > but
> >> to no avail. Now, after uninstalling IE 8 manually and rebooting
twice,
> >> I
> >> am getting notification from Windows Update that I need to install
> >> updates
> >> for IE 8. I don't have IE 8 installed and I don't want to have it
think
> >> that I do. How can I fix this?

I haven't sat continuously for 24 hours but yes this is a problem for which
I have asked assistance over a period of several weeks. As I responded to
your questions previously:

IE 8 is not listed in the Add/Remove Programs.
I am using the machine in question.
This last time, since I formatted the machine, the IE8 was added and then
when the SP2 was offered, that was downloaded.
The AV is Shaw Secure (by F Secure) and only Malwarebytes for Spyware as I
was advised by the recent tech support person to remove other Spyware
programs as they were causing issues.
These were running in the background at the time of the download after the
format process.

I have since done as you suggested in a previous post, removed the IE8
manually and rebooted twice. I then turned off all programs and protection
and again installed IE8 and again rebooted twice. The problems continued
and I finally gave up and removed the program and reverted back to IE7. It
was at this point that Windows attempted to add updates and the IE8 update
was considered an important update. After several attempts to reboot and
searching through the history of updates and checking the KB#'s with those
still loaded, I decided to "hide" the update rather than again try to
format. After paying someone to install my wireless printer, I wasn't
excited about having to figure that one out myself.

I formatted my computer because I had downloaded IE8 some months ago and it
crashed consistently. I reverted to IE7 and the problem continued so I
figure by starting fresh I could get it to work nicely and made sure I had
it all up and running prior to the tech guy arriving.

Norton and McAfee have not recently been installed. My machine is several
years old and been formatted several times. I could not be positive that
Norton free trial was not on it but I believe it was not on this machine.

I would have gone to a restore point prior to the install of IE8 but it only
shows 3 current restores and even when I click, "show other restore points"
it shows nothing.

I know nothing more than this, but as I said in my last post I appreciate
your assistance and hope you understand I am making a sincere attempt to
understand what is happening here.

"PA Bear [MS MVP]" <PABearMVP******.com> wrote in message
news:uhx6G6W5JHA.4224@TK2MSFTNGP02.phx.gbl...
>> ...I don't have the time to sit on the phone
>> with Microsoft and try to explain something I don't really understand.
>
> Well, you've already spent 24 hours on this. If you don't understand what
> happened, how can anyone here understand?
>
> Is "Windows Internet Explorer 8" listed in Add/Remove Programs?
>
> You post here using a Vista SP2 machine. Assuming it's the machine in
> question, which was installed first, Vista SP2 or IE8?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)?
> What third-party firewall (if any)? Were any of these applications
> running
> in the background when you installed IE8 and/or SP2?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> Do you have an available Restore Point which predates the (original/first)
> install of IE8?
>
>
> Caillah wrote:
>> Thank you for your assistance but I don't have the time to sit on the
>> phone
>> with Microsoft and try to explain something I don't really understand.
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP******.com> wrote in message
>> news:e%23yOPbW5JHA.1712@TK2MSFTNGP03.phx.gbl...
>>> See
>>> http://groups.google.com/group/micro...c7b18c3bb4fe20
>>>
>>> Caillah wrote:
>>>> I went to the link you suggested and the report says,
>>>>
>>>> Type = IE7
>>>> Name = IE
>>>> Version = 7.0
>>>> Major Version = 7
>>>> Minor Version = 0
>>>> Platform = WinNT
>>>> Is Beta = False
>>>> Is Crawler = False
>>>> Is AOL = False
>>>> Is Win16 = False
>>>> Is Win32 = True
>>>> Supports Frames = True
>>>> Supports Tables = True
>>>> Supports Cookies = True
>>>> Supports VBScript = True
>>>> Supports JavaScript = True
>>>> Supports Java Applets = True
>>>> Supports ActiveX Controls = True
>>>>
>>>> So, I see no mention of IE 8.
>>>>
>>>> I wish I was able to keep IE 8 as my other family members are running
>>>> it
>>>> quite nicely but for some reason my system just doesn't like it. I
>>>> started
>>>> from a clean format too. Oh well, maybe again in a few months.
>>>>
>>>>
>>>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>>>> news:OzOhPjP5JHA.1528@TK2MSFTNGP05.phx.gbl...
>>>>> Hi,
>>>>> Go to http://www.fiddlertool.com/ua.aspx Look for "Your browser sent
>>>>> the
>>>>> following headers:" Does your User-Agent string show IE8?
>>>>>
>>>>> If so...
>>>>> Check your third-party security suite, security programs, firewall for
>>>>> a
>>>>> setting like:
>>>>> Stealth Mode Browsing (Norton/Symantec)
>>>>> Enable browsing privacy
>>>>> Block HTTP header information
>>>>> Block identifying information, etc.
>>>>>
>>>>> Your message headers indicate Vista. Still at
>>>>> http://www.fiddlertool.com/ua.aspx Look for "Want Internet Explorer to
>>>>> simulate another version?" Try the IE8 on Vista User-Agent string.
>>>>> -
>>>>> Hope this helps,
>>>>> Don
>>>>> [MS MVP- IE]
>>>>>
>>>>>
>>>>> "Caillah" <caillah@shaw.ca> wrote in message
>>>>> news:E27DCCF4-B33B-48AE-A5A6-97E0793F24C1@microsoft.com...
>>>>>> I could not solve my issues of IE 8 crashing. I tested all the
>>>>>> Add-ons
>>>>>> but to no avail. Now, after uninstalling IE 8 manually and rebooting
>>>>>> twice, I
>>>>>> am getting notification from Windows Update that I need to install
>>>>>> updates
>>>>>> for IE 8. I don't have IE 8 installed and I don't want to have it
>>>>>> think
>>>>>> that I do. How can I fix this?
>

Thanks for the assistance. As I indicated to Pa Bear, I have "hidden" the
important update and at some point down the road I may get brave again, and
go for a format of the drive. I am not sure if I want to try IE8 again
until I get a handle on why there was a problem when the system seemed
clean. I understand that by leaving the protection running while it was
downloading that it might have created a conflict but once I had it removed
and reinstalled with all protection off I would have expected that it would
be running properly. I have difficulty downloading with all protection off.
It was hard enough to do it while Vista was loading. That was many hours
unprotected.

again, thanks

"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:%23piov8W5JHA.4184@TK2MSFTNGP02.phx.gbl...
> Hi,
> Sorry, your User Agent info is correct for IE7. I don't know why Windows
> Update would be detecting IE8.
>
> If you install IE8 again, make sure that third-party antivirus and
> antispyware programs are disabled during the installation. Also, some
> third-party firewalls have caused problems.
>
> Don
> [MS MVP- IE]
>
> "Caillah" <caillah@shaw.ca> wrote in message
> news:62725ABA-6756-46CD-937F-69FCC57F0FBF@microsoft.com...
>> I went to the link you suggested and the report says,
>>
>> Type = IE7
>> Name = IE
>> Version = 7.0
>> Major Version = 7
>> Minor Version = 0
>> Platform = WinNT
>> Is Beta = False
>> Is Crawler = False
>> Is AOL = False
>> Is Win16 = False
>> Is Win32 = True
>> Supports Frames = True
>> Supports Tables = True
>> Supports Cookies = True
>> Supports VBScript = True
>> Supports JavaScript = True
>> Supports Java Applets = True
>> Supports ActiveX Controls = True
>>
>> So, I see no mention of IE 8.
>>
>> I wish I was able to keep IE 8 as my other family members are running it
>> quite nicely but for some reason my system just doesn't like it. I
> started
>> from a clean format too. Oh well, maybe again in a few months.
>
>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> news:OzOhPjP5JHA.1528@TK2MSFTNGP05.phx.gbl...
>> > Hi,
>> > Go to http://www.fiddlertool.com/ua.aspx Look for "Your browser sent
>> > the
>> > following headers:" Does your User-Agent string show IE8?
>> >
>> > If so...
>> > Check your third-party security suite, security programs, firewall for
>> > a
>> > setting like:
>> > Stealth Mode Browsing (Norton/Symantec)
>> > Enable browsing privacy
>> > Block HTTP header information
>> > Block identifying information, etc.
>> >
>> > Your message headers indicate Vista. Still at
>> > http://www.fiddlertool.com/ua.aspx Look for "Want Internet Explorer to
>> > simulate another version?" Try the IE8 on Vista User-Agent string.
>
>> > "Caillah" <caillah@shaw.ca> wrote in message
>> > news:E27DCCF4-B33B-48AE-A5A6-97E0793F24C1@microsoft.com...
>> >> I could not solve my issues of IE 8 crashing. I tested all the
>> >> Add-ons
>> > but
>> >> to no avail. Now, after uninstalling IE 8 manually and rebooting
> twice,
>> >> I
>> >> am getting notification from Windows Update that I need to install
>> >> updates
>> >> for IE 8. I don't have IE 8 installed and I don't want to have it
> think
>> >> that I do. How can I fix this?
>