I recently built up a brand new laptop with Windows XP for one of our remote
sales reps and it had IE7 on it. While I had it in our office, I had no
problems accessing any websites, however, when the sales rep got the laptop
set up in his home, he could not get to some websites. Just an example of 2
of the sites are American Airlines and Boston Globe. He is connecting
wirelessly in his home, but so is his wife from her laptop, and she is able
to get to those sites just fine. What is even more weird is that he can
access those sites from his same laptop when he is using wireless at a hotel.
We have since upgraded him to IE8, but he still has issues getting to those
same sites. I originally thought it might be his wireless router, but since
his wife can access the sites, I have to rule that out. It cant be the
laptop since it is brand new, and another fact is that he had the same exact
problem with his previous laptop. Can anyone shed a little light?

Hi,
I have the same problem, when I access
http://www.moviecom.com.br/indexp.php?id=JUN.
Sometimes it's "OK", sometimes the page is blank.

Can anyone help me?

"Chris Reynolds" wrote:

> I recently built up a brand new laptop with Windows XP for one of our remote
> sales reps and it had IE7 on it. While I had it in our office, I had no
> problems accessing any websites, however, when the sales rep got the laptop
> set up in his home, he could not get to some websites. Just an example of 2
> of the sites are American Airlines and Boston Globe. He is connecting
> wirelessly in his home, but so is his wife from her laptop, and she is able
> to get to those sites just fine. What is even more weird is that he can
> access those sites from his same laptop when he is using wireless at a hotel.
> We have since upgraded him to IE8, but he still has issues getting to those
> same sites. I originally thought it might be his wireless router, but since
> his wife can access the sites, I have to rule that out. It cant be the
> laptop since it is brand new, and another fact is that he had the same exact
> problem with his previous laptop. Can anyone shed a little light?

Chris Reynolds wrote:

> I recently built up a brand new laptop with Windows XP for one of our remote
> sales reps and it had IE7 on it. While I had it in our office, I had no
> problems accessing any websites, however, when the sales rep got the laptop
> set up in his home, he could not get to some websites. Just an example of 2
> of the sites are American Airlines and Boston Globe. He is connecting
> wirelessly in his home, but so is his wife from her laptop, and she is able
> to get to those sites just fine. What is even more weird is that he can
> access those sites from his same laptop when he is using wireless at a hotel.
> We have since upgraded him to IE8, but he still has issues getting to those
> same sites. I originally thought it might be his wireless router, but since
> his wife can access the sites, I have to rule that out. It cant be the
> laptop since it is brand new, and another fact is that he had the same exact
> problem with his previous laptop. Can anyone shed a little light?

When at his home, is the sales rep using a VPN to get to your corporate
network before he gets to the Internet (versus his wife who uses their
home ISP to get to the Internet)?

Since the sites are accessible when using a wifi hotspot other than at
home (and presumably he is using his own router and not "borrowing" from
a neighbor), the problem certainly looks to be upstream of the host.
Perhaps they have filtering enabled in the router and his MAC isn't
listed as an exclusion. Has he tried resetting his router?

"Thiago" <Thiago@discussions.microsoft.com> wrote in message
news:E48A7669-AD9C-470D-B882-D6C66A2853B4@microsoft.com...
> Hi,
> I have the same problem, when I access
> http://www.moviecom.com.br/indexp.php?id=JUN.
> Sometimes it's "OK", sometimes the page is blank.
>
> Can anyone help me?

How do you know you have the "same problem" as the Original Poster, do you
also use a wireless connection from home?

It's always best to begin your own Thread regarding your issues, it helps to
(1) avoid confusion, and (2) allows the OP to get the individual attention
he deserves.

The web site you listed uses 8 Flash files on the main page, so if it's
working for you "Somtimes" then there is nothing wrong with your Browser or
your Flash Player version. Perhaps it's a server side issue those
"Sometimes" it's not working.

If you are using a dialup connection the site can be extreemly slow to load.

Good luck,

Donald Anadell


>
> "Chris Reynolds" wrote:
>
>> I recently built up a brand new laptop with Windows XP for one of our
>> remote
>> sales reps and it had IE7 on it. While I had it in our office, I had no
>> problems accessing any websites, however, when the sales rep got the
>> laptop
>> set up in his home, he could not get to some websites. Just an example
>> of 2
>> of the sites are American Airlines and Boston Globe. He is connecting
>> wirelessly in his home, but so is his wife from her laptop, and she is
>> able
>> to get to those sites just fine. What is even more weird is that he can
>> access those sites from his same laptop when he is using wireless at a
>> hotel.
>> We have since upgraded him to IE8, but he still has issues getting to
>> those
>> same sites. I originally thought it might be his wireless router, but
>> since
>> his wife can access the sites, I have to rule that out. It cant be the
>> laptop since it is brand new, and another fact is that he had the same
>> exact
>> problem with his previous laptop. Can anyone shed a little light?

"VanguardLH" wrote:

> Chris Reynolds wrote:
>
> > I recently built up a brand new laptop with Windows XP for one of our remote
> > sales reps and it had IE7 on it. While I had it in our office, I had no
> > problems accessing any websites, however, when the sales rep got the laptop
> > set up in his home, he could not get to some websites. Just an example of 2
> > of the sites are American Airlines and Boston Globe. He is connecting
> > wirelessly in his home, but so is his wife from her laptop, and she is able
> > to get to those sites just fine. What is even more weird is that he can
> > access those sites from his same laptop when he is using wireless at a hotel.
> > We have since upgraded him to IE8, but he still has issues getting to those
> > same sites. I originally thought it might be his wireless router, but since
> > his wife can access the sites, I have to rule that out. It cant be the
> > laptop since it is brand new, and another fact is that he had the same exact
> > problem with his previous laptop. Can anyone shed a little light?
>
> When at his home, is the sales rep using a VPN to get to your corporate
> network before he gets to the Internet (versus his wife who uses their
> home ISP to get to the Internet)?
>
> Since the sites are accessible when using a wifi hotspot other than at
> home (and presumably he is using his own router and not "borrowing" from
> a neighbor), the problem certainly looks to be upstream of the host.
> Perhaps they have filtering enabled in the router and his MAC isn't
> listed as an exclusion. Has he tried resetting his router?


> He has the same behavior with or without being connected to the VPN. And he also says that he has worked with both Microsoft directly and his ISP, and they had him reset his router to factory settings and he still has the same problems. So obviously neither his ISP nor Microsoft were able to help him.

Chris Reynolds wrote:

> "VanguardLH" wrote:
>
>> Chris Reynolds wrote:
>>
>>> I recently built up a brand new laptop with Windows XP for one of our remote
>>> sales reps and it had IE7 on it. While I had it in our office, I had no
>>> problems accessing any websites, however, when the sales rep got the laptop
>>> set up in his home, he could not get to some websites. Just an example of 2
>>> of the sites are American Airlines and Boston Globe. He is connecting
>>> wirelessly in his home, but so is his wife from her laptop, and she is able
>>> to get to those sites just fine. What is even more weird is that he can
>>> access those sites from his same laptop when he is using wireless at a hotel.
>>> We have since upgraded him to IE8, but he still has issues getting to those
>>> same sites. I originally thought it might be his wireless router, but since
>>> his wife can access the sites, I have to rule that out. It cant be the
>>> laptop since it is brand new, and another fact is that he had the same exact
>>> problem with his previous laptop. Can anyone shed a little light?
>>
>> When at his home, is the sales rep using a VPN to get to your corporate
>> network before he gets to the Internet (versus his wife who uses their
>> home ISP to get to the Internet)?
>>
>> Since the sites are accessible when using a wifi hotspot other than at
>> home (and presumably he is using his own router and not "borrowing" from
>> a neighbor), the problem certainly looks to be upstream of the host.
>> Perhaps they have filtering enabled in the router and his MAC isn't
>> listed as an exclusion. Has he tried resetting his router?
>
>> He has the same behavior with or without being connected to the VPN. And he also says that he has worked with both Microsoft directly and his ISP, and they had him reset his router to factory settings and he still has the same problems. So obviously neither his ISP nor Microsoft were able to help him.

Have enable logging in his router. Then see if he is even getting
outside the router to make the connection. This makes for easier
checking than having him install a packet sniffer on an upstream host
between him and the router.

Hard to know what difficulties he is experiencing from just the "could
not get to some websites" description. Don't know if that is a 404,
502, or other reported error. 404 means he *did* get to the server but
that the server could not fulfill his request to find what was
requested. This is not the same as a "server not found" error. 5xx
messages are issued by the server which meant the had to connect to
them. Kind of hard to figure out with WHAT the user is having problems
based on the vague description.

"VanguardLH" wrote:

> Chris Reynolds wrote:
>
> > "VanguardLH" wrote:
> >
> >> Chris Reynolds wrote:
> >>
> >>> I recently built up a brand new laptop with Windows XP for one of our remote
> >>> sales reps and it had IE7 on it. While I had it in our office, I had no
> >>> problems accessing any websites, however, when the sales rep got the laptop
> >>> set up in his home, he could not get to some websites. Just an example of 2
> >>> of the sites are American Airlines and Boston Globe. He is connecting
> >>> wirelessly in his home, but so is his wife from her laptop, and she is able
> >>> to get to those sites just fine. What is even more weird is that he can
> >>> access those sites from his same laptop when he is using wireless at a hotel.
> >>> We have since upgraded him to IE8, but he still has issues getting to those
> >>> same sites. I originally thought it might be his wireless router, but since
> >>> his wife can access the sites, I have to rule that out. It cant be the
> >>> laptop since it is brand new, and another fact is that he had the same exact
> >>> problem with his previous laptop. Can anyone shed a little light?
> >>
> >> When at his home, is the sales rep using a VPN to get to your corporate
> >> network before he gets to the Internet (versus his wife who uses their
> >> home ISP to get to the Internet)?
> >>
> >> Since the sites are accessible when using a wifi hotspot other than at
> >> home (and presumably he is using his own router and not "borrowing" from
> >> a neighbor), the problem certainly looks to be upstream of the host.
> >> Perhaps they have filtering enabled in the router and his MAC isn't
> >> listed as an exclusion. Has he tried resetting his router?
> >
> >> He has the same behavior with or without being connected to the VPN. And he also says that he has worked with both Microsoft directly and his ISP, and they had him reset his router to factory settings and he still has the same problems. So obviously neither his ISP nor Microsoft were able to help him.
>
> Have enable logging in his router. Then see if he is even getting
> outside the router to make the connection. This makes for easier
> checking than having him install a packet sniffer on an upstream host
> between him and the router.
>
> Hard to know what difficulties he is experiencing from just the "could
> not get to some websites" description. Don't know if that is a 404,
> 502, or other reported error. 404 means he *did* get to the server but
> that the server could not fulfill his request to find what was
> requested. This is not the same as a "server not found" error. 5xx
> messages are issued by the server which meant the had to connect to
> them. Kind of hard to figure out with WHAT the user is having problems
> based on the vague description.
>

ok, here is a little more to the description. When he tries to go to the
American Airlines website while at home, he doesnt get one of your regular
error pages, it comes back with a page that says "Opps, this link appears to
be broken". Now this just happened today, again. Last night he was at the
local library and used their wireless and he was able to get to American
Airlines site. When he got the error today, just to make sure the site wasnt
down, he went to his wifes laptop and she was able to get to the site.

Chris wrote on Wed, 3 Jun 2009 08:03:01 -0700:



> "VanguardLH" wrote:

>> Chris Reynolds wrote:

>>> "VanguardLH" wrote:

>>>> Chris Reynolds wrote:

>>>>> I recently built up a brand new laptop with Windows XP for one of
>>>>> our remote sales reps and it had IE7 on it. While I had it in
>>>>> our office, I had no problems accessing any websites, however,
>>>>> when the sales rep got the laptop set up in his home, he could
>>>>> not get to some websites. Just an example of 2 of the sites are
>>>>> American Airlines and Boston Globe. He is connecting wirelessly
>>>>> in his home, but so is his wife from her laptop, and she is able
>>>>> to get to those sites just fine. What is even more weird is that
>>>>> he can access those sites from his same laptop when he is using
>>>>> wireless at a hotel.
>>>>> We have since upgraded him to IE8, but he still has issues
>>>>> getting to those same sites. I originally thought it might be
>>>>> his wireless router, but since his wife can access the sites, I
>>>>> have to rule that out. It cant be the laptop since it is brand
>>>>> new, and another fact is that he had the same exact problem with
>>>>> his previous laptop. Can anyone shed a little light?

>>>> When at his home, is the sales rep using a VPN to get to your
>>>> corporate network before he gets to the Internet (versus his wife
>>>> who uses their home ISP to get to the Internet)?

>>>> Since the sites are accessible when using a wifi hotspot other than
>>>> at home (and presumably he is using his own router and not
>>>> "borrowing" from a neighbor), the problem certainly looks to be
>>>> upstream of the host.
>>>> Perhaps they have filtering enabled in the router and his MAC isn't
>>>> listed as an exclusion. Has he tried resetting his router?

>>>> He has the same behavior with or without being connected to the
>>>> VPN. And he also says that he has worked with both Microsoft
>>>> directly and his ISP, and they had him reset his router to factory
>>>> settings and he still has the same problems. So obviously neither
>>>> his ISP nor Microsoft were able to help him.

>> Have enable logging in his router. Then see if he is even getting
>> outside the router to make the connection. This makes for easier
>> checking than having him install a packet sniffer on an upstream host
>> between him and the router.

>> Hard to know what difficulties he is experiencing from just the
>> "could not get to some websites" description. Don't know if that is
>> a 404, 502, or other reported error. 404 means he *did* get to the
>> server but that the server could not fulfill his request to find what
>> was requested. This is not the same as a "server not found" error.
>> 5xx messages are issued by the server which meant the had to connect
>> to them. Kind of hard to figure out with WHAT the user is having
>> problems based on the vague description.


> ok, here is a little more to the description. When he tries to go to
> the
> American Airlines website while at home, he doesnt get one of your
> regular error pages, it comes back with a page that says "Opps, this
> link appears to be broken". Now this just happened today, again.
> Last night he was at the local library and used their wireless and he
> was able to get to American
> Airlines site. When he got the error today, just to make sure the site
> wasnt down, he went to his wifes laptop and she was able to get to the
> site.

Get Fiddler2 (http://www.fiddler2.com). Start it up, then make the request
again. Save the details. Do the same from the other location. Compare them,
it might help spot what's going on.

As to the message, that is not from IE. Google Toolbar is generating that
message, which suggests Google Toolbar is intercepting the request. Try
disabling Google Toolbar and then request again and see what the result is.
It's possible that due to some combination of the local cookies on the
machine and the IP address of the connection that the AA site is sending a
redirection to a site that doesn't work, and then Google Toolbar is popping
up that message.

--
Dan

"Daniel Crichton" wrote:

> Chris wrote on Wed, 3 Jun 2009 08:03:01 -0700:
>
>
>
> > "VanguardLH" wrote:
>
> >> Chris Reynolds wrote:
>
> >>> "VanguardLH" wrote:
>
> >>>> Chris Reynolds wrote:
>
> >>>>> I recently built up a brand new laptop with Windows XP for one of
> >>>>> our remote sales reps and it had IE7 on it. While I had it in
> >>>>> our office, I had no problems accessing any websites, however,
> >>>>> when the sales rep got the laptop set up in his home, he could
> >>>>> not get to some websites. Just an example of 2 of the sites are
> >>>>> American Airlines and Boston Globe. He is connecting wirelessly
> >>>>> in his home, but so is his wife from her laptop, and she is able
> >>>>> to get to those sites just fine. What is even more weird is that
> >>>>> he can access those sites from his same laptop when he is using
> >>>>> wireless at a hotel.
> >>>>> We have since upgraded him to IE8, but he still has issues
> >>>>> getting to those same sites. I originally thought it might be
> >>>>> his wireless router, but since his wife can access the sites, I
> >>>>> have to rule that out. It cant be the laptop since it is brand
> >>>>> new, and another fact is that he had the same exact problem with
> >>>>> his previous laptop. Can anyone shed a little light?
>
> >>>> When at his home, is the sales rep using a VPN to get to your
> >>>> corporate network before he gets to the Internet (versus his wife
> >>>> who uses their home ISP to get to the Internet)?
>
> >>>> Since the sites are accessible when using a wifi hotspot other than
> >>>> at home (and presumably he is using his own router and not
> >>>> "borrowing" from a neighbor), the problem certainly looks to be
> >>>> upstream of the host.
> >>>> Perhaps they have filtering enabled in the router and his MAC isn't
> >>>> listed as an exclusion. Has he tried resetting his router?
>
> >>>> He has the same behavior with or without being connected to the
> >>>> VPN. And he also says that he has worked with both Microsoft
> >>>> directly and his ISP, and they had him reset his router to factory
> >>>> settings and he still has the same problems. So obviously neither
> >>>> his ISP nor Microsoft were able to help him.
>
> >> Have enable logging in his router. Then see if he is even getting
> >> outside the router to make the connection. This makes for easier
> >> checking than having him install a packet sniffer on an upstream host
> >> between him and the router.
>
> >> Hard to know what difficulties he is experiencing from just the
> >> "could not get to some websites" description. Don't know if that is
> >> a 404, 502, or other reported error. 404 means he *did* get to the
> >> server but that the server could not fulfill his request to find what
> >> was requested. This is not the same as a "server not found" error.
> >> 5xx messages are issued by the server which meant the had to connect
> >> to them. Kind of hard to figure out with WHAT the user is having
> >> problems based on the vague description.
>
>
> > ok, here is a little more to the description. When he tries to go to
> > the
> > American Airlines website while at home, he doesnt get one of your
> > regular error pages, it comes back with a page that says "Opps, this
> > link appears to be broken". Now this just happened today, again.
> > Last night he was at the local library and used their wireless and he
> > was able to get to American
> > Airlines site. When he got the error today, just to make sure the site
> > wasnt down, he went to his wifes laptop and she was able to get to the
> > site.
>
> Get Fiddler2 (http://www.fiddler2.com). Start it up, then make the request
> again. Save the details. Do the same from the other location. Compare them,
> it might help spot what's going on.
>
> As to the message, that is not from IE. Google Toolbar is generating that
> message, which suggests Google Toolbar is intercepting the request. Try
> disabling Google Toolbar and then request again and see what the result is.
> It's possible that due to some combination of the local cookies on the
> machine and the IP address of the connection that the AA site is sending a
> redirection to a site that doesn't work, and then Google Toolbar is popping
> up that message.
>
> --
> Dan
>
>
> Hey Dan,

Thanks for the suggestion. We uninstalled Google toolbar and tried AA
again, now it comes back and says "Internet Explorer cannot display the
webpage". This is IE8, and I am not too familar, but rather than giving an
error number, it just has a button that says diagnose connection problems.

Chris Reynolds wrote:

> Thanks for the suggestion. We uninstalled Google toolbar and tried AA
> again, now it comes back and says "Internet Explorer cannot display the
> webpage". This is IE8, and I am not too familar, but rather than giving an
> error number, it just has a button that says diagnose connection problems.

Besides the Google Toolbar, is Google Gears installed? If so, get rid
of it. Not compatible with IE8.

Purge the TIF and history in IE. Load IE8 in its no add-ons mode.
Retest.

Perhaps the problem is with his DNS server from home. When he is at
other locations, he is using someone else's DNS server. If he is using
OpenDNS as his DNS server, have him switch to using his ISP's DNS server
(or try the other way around). When he switches, be sure he runs
"ipconfig /flushdns" to get rid of any temporary (cached) DNS queries on
his host.

Using any widgets, like from Yahoo or Google, that are shown on the
desktop? If so, tried without them yet?

Reboot Windows into its safe mode (with networking) and retest.

Has this user ever shutdown Windows (to remove power from the host) and
rebooted? Or has he just gone into Standby or Hibernate modes? Before
loading IE, have him check Task Manager's Processes tab to ensure there
are some hidden instances if iexplore.exe still running.