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  #31 (permalink)  
Old 07-07-2009, 11:10 AM
Navyguy
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktoppaint/redraw?

On Jul 7, 7:51*am, "Daave" <da...@example.com> wrote:
> Navyguy wrote:
> > On May 16, 7:35 am, "PA Bear [MS MVP]" <PABear...******.com> wrote:
> >> I have not seen any other posts (or posted bugs) about such behavior.

>
> >> No-charge support for Internet Explorer 8 installation, set-up and
> >> usage (only) is available via the phone based on your locale through
> >> 31 December 2009. Customers must be running Windows XP or Windows
> >> Vista in a non-domain
> >> environment.
> >> => US & CA Residents: 1-866-234-6020
> >> => Other
> >> locales:https://support.microsoft.com/oas/de...px?&prid=13043

>
> >> My personal recommendations include:

>
> >> => Install IE8 manually, not via Windows Update/Automatic Updates!!

>
> >> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows
> >> Live)
> >> and third-party Windows Themes before installing IE8.

>
> >> => Close all open applications (i.e., anything with a taskbar icon)
> >> before
> >> installing or uninstalling IE8.

>
> >> => I would strongly recommend disabling your anti-virus application
> >> and any
> >> anti-spyware application's "system protections" (other than
> >> Defender's)
> >> before installing (or uninstalling) an IE upgrade. If you're running
> >> a
> >> third-party firewall, I would recommend disabling it and then
> >> enabling the
> >> Windows Firewall before installing (or uninstalling) an IE upgrade.

>
> >> => Create a Restore Point manually before installing IE8. [Do NOT use
> >> System Restore to remove/uninstall IE8; instead,
> >> seehttp://support.microsoft.com/kb/957700. Then use the Restore
> >> Point prior to reinstalling IE8 per these recommendations. Norton
> >> users will need to seehttp://bertk.mvps.org/html/symantecdoc1.html.]

>
> >> => Reboot twice after installing or uninstalling IE8.

>
> >> => For best chance of success with IE8, make certain that your
> >> anti-virus
> >> application, any anti-spyware applications (other than Defender),
> >> and your
> >> third-party firewall (if any) are supported in IE8 Final before you
> >> decide
> >> install it.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002

>
> > Question(s) *if *how do we make certain that are anti-virus, anti-
> > spyware are supported by IE8?

>
> That's a good question. Ordinarily, you would check the documentation
> that comes with each program. However, usually what you will find is
> which *operating systems* (and service pack levels) are supported.
> Googling is a good idea, though; this way, you will see, for instance,
> that there is a conflict between Spybot Search & Destroy's Immunization
> feature and IE8:
>
> http://www.google.com/search?hl=en&q...q=f&oq=&aqi=g2
>
> > Also since you recommend not downloading
> > it from Windows or Automatic updates where do you recommend?

>
> Right here:
>
> http://www.microsoft.com/downloads/d...D=341c2ad5-8c3....
>
> The file name:
>
> IE8-WindowsXP-x86-ENU.exe- Hide quoted text -
>
> - Show quoted text -


So I cannot use Spybot with IE8? If so, that really sucks.

Robert
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Old 07-07-2009, 11:10 AM
  #32 (permalink)  
Old 07-07-2009, 11:10 AM
Navyguy
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktoppaint/redraw?


>
> Navyguy wrote:
> > Every time I log on here it seems people are having problems with
> > IE8. It seems like it's not compatible with existing programs or
> > whatever , but it clearly seems to have some issues that need to be
> > resolved yet some seem to have no problem with it?

>
> Yes.
>
> Exactly the same as going to a hospital. *Seems everywhere you look people
> are having trouble with this or that, all those medical issues. *Yet - if
> you go to the supermarket - the medical problems you witness are much less
> in number. ;-)
>
> In other words - don't walk into a place setup for people complain and get
> assistance with Microsoft updates/Windows XP issues and Internet Explorer
> specific issues and then wonder why you you see people complaining about
> Microsoft updates/Windows XP issues and Internet Explorer specific issues..
> *grin*
>
> I have had no show-stopping issues with Internet Explorer 8 to speak of. *I
> haven't even personally had the need to use the "Compatibility View"
> feature. *That's many different banking/credit card/financial sites, many
> different academic sites, many different technical subscription and such
> sites and so on.
>
> Again - for those having 'issues' with IE8 concerning speed - I suggest:
>
> If in XP, just do this:
>
> Start button --> RUN --> type in:
> regsvr32 actxprxy.dll
> --> Click OK.
>
> Reboot.
>
> If Vista, you need to open a command prompt as the administrator (run as
> administrator) and run the following command:
>
> regsvr32 actxprxy.dll
>
> Reboot.
>
> Help any?
>
> --
> Shenan Stanley
> * * *MS-MVP
> --
> How To Ask Questions The Smart Wayhttp://www.catb.org/~esr/faqs/smart-questions.html- Hide quoted text -
>
> - Show quoted text -



You missed my point entirely, even in hospital's they have epidemics
which isn't the norm and that was my point. It seems IE8 has more than
it's share of issues.


Robert
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  #33 (permalink)  
Old 07-07-2009, 12:00 PM
Daave
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?

Navyguy wrote:
> On Jul 7, 7:51 am, "Daave" <da...@example.com> wrote:
>> Navyguy wrote:
>>> On May 16, 7:35 am, "PA Bear [MS MVP]" <PABear...******.com> wrote:
>>>> I have not seen any other posts (or posted bugs) about such
>>>> behavior.

>>
>>>> No-charge support for Internet Explorer 8 installation, set-up and
>>>> usage (only) is available via the phone based on your locale
>>>> through 31 December 2009. Customers must be running Windows XP or
>>>> Windows Vista in a non-domain
>>>> environment.
>>>> => US & CA Residents: 1-866-234-6020
>>>> => Other
>>>> locales:https://support.microsoft.com/oas/de...px?&prid=13043

>>
>>>> My personal recommendations include:

>>
>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!!

>>
>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows
>>>> Live)
>>>> and third-party Windows Themes before installing IE8.

>>
>>>> => Close all open applications (i.e., anything with a taskbar icon)
>>>> before
>>>> installing or uninstalling IE8.

>>
>>>> => I would strongly recommend disabling your anti-virus application
>>>> and any
>>>> anti-spyware application's "system protections" (other than
>>>> Defender's)
>>>> before installing (or uninstalling) an IE upgrade. If you're
>>>> running a
>>>> third-party firewall, I would recommend disabling it and then
>>>> enabling the
>>>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>
>>>> => Create a Restore Point manually before installing IE8. [Do NOT
>>>> use System Restore to remove/uninstall IE8; instead,
>>>> seehttp://support.microsoft.com/kb/957700. Then use the Restore
>>>> Point prior to reinstalling IE8 per these recommendations. Norton
>>>> users will need to
>>>> seehttp://bertk.mvps.org/html/symantecdoc1.html.]

>>
>>>> => Reboot twice after installing or uninstalling IE8.

>>
>>>> => For best chance of success with IE8, make certain that your
>>>> anti-virus
>>>> application, any anti-spyware applications (other than Defender),
>>>> and your
>>>> third-party firewall (if any) are supported in IE8 Final before you
>>>> decide
>>>> install it.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002

>>
>>> Question(s) if how do we make certain that are anti-virus, anti-
>>> spyware are supported by IE8?

>>
>> That's a good question. Ordinarily, you would check the documentation
>> that comes with each program. However, usually what you will find is
>> which *operating systems* (and service pack levels) are supported.
>> Googling is a good idea, though; this way, you will see, for
>> instance, that there is a conflict between Spybot Search & Destroy's
>> Immunization feature and IE8:
>>
>> http://www.google.com/search?hl=en&q...q=f&oq=&aqi=g2
>>
>>> Also since you recommend not downloading
>>> it from Windows or Automatic updates where do you recommend?

>>
>> Right here:
>>
>> http://www.microsoft.com/downloads/d...D=341c2ad5-8c3...
>>
>> The file name:
>>
>> IE8-WindowsXP-x86-ENU.exe- Hide quoted text -
>>
>> - Show quoted text -

>
> So I cannot use Spybot with IE8? If so, that really sucks.


You can still run Spybot. But you won't be able to use its Immunization
feature because it conflicts with IE8's immunization feature.


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  #34 (permalink)  
Old 07-07-2009, 12:30 PM
PA Bear [MS MVP]
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?

If MS09-019/KB969897 is installed, you should be able to enable Spybot's
Immunizations without affecting IE8 performance.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Navyguy wrote:
<snip>
> So I cannot use Spybot with IE8? If so, that really sucks.


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  #35 (permalink)  
Old 07-07-2009, 12:30 PM
PA Bear [MS MVP]
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?

If MS09-019/KB969897 is installed, you should be able to enable Spybot's
Immunizations without affecting IE8 performance.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Daave wrote:
<snip>
> You can still run Spybot. But you won't be able to use its Immunization
> feature because it conflicts with IE8's immunization feature.


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  #36 (permalink)  
Old 07-07-2009, 12:50 PM
Daave
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?

Great news! Thanks, Bear.

PA Bear [MS MVP] wrote:
> If MS09-019/KB969897 is installed, you should be able to enable
> Spybot's Immunizations without affecting IE8 performance.
>
> Daave wrote:
> <snip>
>> You can still run Spybot. But you won't be able to use its
>> Immunization feature because it conflicts with IE8's immunization
>> feature.



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  #37 (permalink)  
Old 07-07-2009, 03:20 PM
PA Bear [MS MVP]
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?

YW, Daave.

Daave wrote:
> Great news! Thanks, Bear.
>
> PA Bear [MS MVP] wrote:
>> If MS09-019/KB969897 is installed, you should be able to enable
>> Spybot's Immunizations without affecting IE8 performance.
>>
>> Daave wrote:
>> <snip>
>>> You can still run Spybot. But you won't be able to use its
>>> Immunization feature because it conflicts with IE8's immunization
>>> feature.

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  #38 (permalink)  
Old 07-07-2009, 05:10 PM
Shenan Stanley
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?

Navyguy wrote:
> You missed my point entirely, even in hospital's they have epidemics
> which isn't the norm and that was my point. It seems IE8 has more
> than it's share of issues.


I did not miss it - I believe it is incorrect.

I have been on these newsgroups many years. IE6, IE7 - lots of issues
posted about.

Windows XP, Windows XP SP1/SP1a, Windows XP SP2 and Windows XP SP3 - lots of
issues posted about.

Overall - IE8 is seeing an equal percentage of the questions to everything
else - although there are the normal spikes when the new product comes out.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #39 (permalink)  
Old 07-07-2009, 05:50 PM
PA Bear [MS MVP]
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?


With all due respect, people don't go to hospital Emergency Rooms (or Sick
Bay) if they're not sick or injured. Similarly, users don't post about IE8
problems if IE8's working just fine for them.

<canned>
HOW TO solve IE8 installation problems
http://support.microsoft.com/kb/949220

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043

My personal recommendations include:

=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/int...ide-sites.aspx

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, double-click on the saved file.

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, right-click on the saved file and select "Run as
Administator.

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]

=> Reboot twice after installing or uninstalling IE8, then check-in at
Windows Update and install any critical security updates offered.

=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
</canned>
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Navyguy wrote:
<snip>
> Every time I log on here it seems people are having problems with IE8.
> It seems like it's not compatible with existing programs or whatever ,
> but it clearly seems to have some issues that need to be resolved yet
> some seem to have no problem with it?


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  #40 (permalink)  
Old 07-07-2009, 06:30 PM
Harry Johnston [MVP]
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?

Shenan Stanley wrote:

> Overall - IE8 is seeing an equal percentage of the questions to everything
> else - although there are the normal spikes when the new product comes out.


To expand on this a little, there are several reasons we see problem spikes when
a new product comes out:

Firstly, the product may turn out to be incompatible with other software out
there, usually though not always third-party security software.

Secondly, there are usually lots of people whose systems already have problems
that they don't know about. Any time new software is installed there is a
chance these problems will develop more obvious (or even disastrous) symptoms.

Thirdly, any product is bound to have some undiscovered bugs in it, a portion of
which will show up soon after release.

The third reason is the most obvious, but in my experience it is usually the
least significant. :-)

Harry.
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  #41 (permalink)  
Old 07-07-2009, 10:30 PM
Ed Jay
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?

Harry Johnston [MVP] wrote:

>Shenan Stanley wrote:
>
>> Overall - IE8 is seeing an equal percentage of the questions to everything
>> else - although there are the normal spikes when the new product comes out.

>
>To expand on this a little, there are several reasons we see problem spikes when
>a new product comes out:
>
>Firstly, the product may turn out to be incompatible with other software out
>there, usually though not always third-party security software.
>
>Secondly, there are usually lots of people whose systems already have problems
>that they don't know about. Any time new software is installed there is a
>chance these problems will develop more obvious (or even disastrous) symptoms.
>
>Thirdly, any product is bound to have some undiscovered bugs in it, a portion of
>which will show up soon after release.
>
>The third reason is the most obvious, but in my experience it is usually the
>least significant. :-)
>

Your smiley should have been a winkie. It goes back to a product
development philosophy/strategy embraced by the Varian Bros: Let the
customer perform the last phase of testing, and we'll fix the bugs using
the customer's money.

--
Ed Jay (remove 'M' to reply by email)

Win the War Against Breast Cancer.
Knowing the facts could save your life.
http://www.breastthermography.info
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  #42 (permalink)  
Old 07-08-2009, 12:20 AM
Harry Johnston [MVP]
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?


Ed Jay wrote:

> Your smiley should have been a winkie. It goes back to a product
> development philosophy/strategy embraced by the Varian Bros: Let the
> customer perform the last phase of testing, and we'll fix the bugs using
> the customer's money.


Nowadays, software is so complicated that no matter how much testing you do,
there will still be bugs. In the particular case of Windows software, there are
also so many different combinations of hardware and software out there that
there are usually bugs that couldn't be detected in-house except by the wildest
of lucky breaks.

Harry.
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  #43 (permalink)  
Old 07-08-2009, 12:40 AM
...winston
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?


You paid for IE8 ?

--
...winston
ms-mvp mail

"Ed Jay" <edMbj@aes-intl.com> wrote in message news:p5b855dug4jnfhnjf4cisivqls5cpeqp61@4ax.com...
>>

> Your smiley should have been a winkie. It goes back to a product
> development philosophy/strategy embraced by the Varian Bros: Let the
> customer perform the last phase of testing, and we'll fix the bugs using
> the customer's money.
>
> --
> Ed Jay (remove 'M' to reply by email)
>
> Win the War Against Breast Cancer.
> Knowing the facts could save your life.
> http://www.breastthermography.info

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  #44 (permalink)  
Old 07-08-2009, 03:10 AM
Navyguy
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktoppaint/redraw?

On Jul 7, 5:41*pm, "PA Bear [MS MVP]" <PABear...******.com> wrote:
> With all due respect, people don't go to hospital Emergency Rooms (or Sick
> Bay) if they're not sick or injured. *Similarly, users don't post aboutIE8
> problems if IE8's working just fine for them.
>
> <canned>
> HOW TO solve IE8 installation problemshttp://support.microsoft.com/kb/949220
>
> No-charge support for Internet Explorer 8 installation, set-up and usage
> (only) is available via the phone based on your locale through 31 December
> 2009. Customers must be running Windows XP or Windows Vista in a non-domain
> environment.
> => US & CA Residents: 1-866-234-6020
> => Other locales:https://support.microsoft.com/oas/de...px?&prid=13043
>
> My personal recommendations include:
>
> => Install IE8 manually, not via Windows Update/Automatic Updates!! =>http://www.microsoft.com/windows/int...ide-sites.aspx
>
> NB: Save the installer to your desktop, do not Run it. *When you're prepared
> to install IE8, double-click on the saved file.
>
> NB: Save the installer to your desktop, do not Run it. *When you're prepared
> to install IE8, right-click on the saved file and select "Run as
> Administator.
>
> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
> and third-party Windows Themes before installing IE8.
>
> => Close all open applications (i.e., anything with a taskbar icon) before
> installing or uninstalling IE8.
>
> => I would strongly recommend disabling your anti-virus application andany
> anti-spyware application's "system protections" (other than Defender's)
> before installing (or uninstalling) an IE upgrade. *If you're running a
> third-party firewall, I would recommend disabling it and then enabling the
> Windows Firewall before installing (or uninstalling) an IE upgrade.
>
> => Create a Restore Point manually before installing IE8. *[Do NOT use
> System Restore to remove/uninstall IE8; instead, seehttp://support.microsoft.com/kb/957700. *Then use the Restore Point prior to
> reinstalling IE8 per these recommendations. *Norton users will need to seehttp://bertk.mvps.org/html/symantecdoc1.html.]
>
> => Reboot twice after installing or uninstalling IE8, then check-in at
> Windows Update and install any critical security updates offered.
>
> => For best chance of success with IE8, make certain that your anti-virus
> application, any anti-spyware applications (other than Defender), and your
> third-party firewall (if any) are supported in IE8 Final before you decide
> install it.
> </canned>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>



Hi Robert,

I followed your instructions and download IE8 to my desktop but when I
tried right clicking it to run as administrator it gave my name. Since
I'm running my computer as administrator I thought this was normal
(I've tried creating user accounts but it won't let me) In any case, I
clicked ok and it came back with access denied. So what do I do now?
In passing should I be going to Windows updates versus Microsoft
updates? What's the difference?



Thanks,

Robert
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  #45 (permalink)  
Old 07-08-2009, 11:00 AM
PA Bear [MS MVP]
Newsgroup Contributor
 
Posts: n/a
Re: Is there a known issue with IE8 causing slow desktop paint/redraw?



Navyguy wrote:
> On Jul 7, 5:41 pm, "PA Bear [MS MVP]" <PABear...******.com> wrote:
>> With all due respect, people don't go to hospital Emergency Rooms (or
>> Sick
>> Bay) if they're not sick or injured. Similarly, users don't post about
>> IE8
>> problems if IE8's working just fine for them.
>>
>> <canned>
>> HOW TO solve IE8 installation
>> problemshttp://support.microsoft.com/kb/949220
>>
>> No-charge support for Internet Explorer 8 installation, set-up and usage
>> (only) is available via the phone based on your locale through 31
>> December
>> 2009. Customers must be running Windows XP or Windows Vista in a
>> non-domain
>> environment.
>> => US & CA Residents: 1-866-234-6020
>> => Other
>> locales:https://support.microsoft.com/oas/de...px?&prid=13043
>>
>> My personal recommendations include:
>>
>> => Install IE8 manually, not via Windows Update/Automatic Updates!!
>> =>http://www.microsoft.com/windows/int...ide-sites.aspx
>>
>> NB: Save the installer to your desktop, do not Run it. When you're
>> prepared
>> to install IE8, double-click on the saved file.
>>
>> NB: Save the installer to your desktop, do not Run it. When you're
>> prepared
>> to install IE8, right-click on the saved file and select "Run as
>> Administator.
>>
>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
>> and third-party Windows Themes before installing IE8.
>>
>> => Close all open applications (i.e., anything with a taskbar icon)
>> before
>> installing or uninstalling IE8.
>>
>> => I would strongly recommend disabling your anti-virus application and
>> any
>> anti-spyware application's "system protections" (other than Defender's)
>> before installing (or uninstalling) an IE upgrade. If you're running a
>> third-party firewall, I would recommend disabling it and then enabling
>> the
>> Windows Firewall before installing (or uninstalling) an IE upgrade.
>>
>> => Create a Restore Point manually before installing IE8. [Do NOT use
>> System Restore to remove/uninstall IE8; instead,
>> seehttp://support.microsoft.com/kb/957700. Then use the Restore Point
>> prior to
>> reinstalling IE8 per these recommendations. Norton users will need to
>> seehttp://bertk.mvps.org/html/symantecdoc1.html.]
>>
>> => Reboot twice after installing or uninstalling IE8, then check-in at
>> Windows Update and install any critical security updates offered.
>>
>> => For best chance of success with IE8, make certain that your anti-virus
>> application, any anti-spyware applications (other than Defender), and
>> your
>> third-party firewall (if any) are supported in IE8 Final before you
>> decide
>> install it.
>> </canned>
>>

> I followed your instructions and download IE8 to my desktop but when I
> tried right clicking it to run as administrator it gave my name. Since
> I'm running my computer as administrator I thought this was normal
> (I've tried creating user accounts but it won't let me) In any case, I
> clicked ok and it came back with access denied. So what do I do now?
> In passing should I be going to Windows updates versus Microsoft
> updates? What's the difference?


Please stop <snipping> previous posts when replying to this thread, Robert.

Repost:

HOW TO solve IE8 installation problems
http://support.microsoft.com/kb/949220

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043

Should you need additional assistance, please begin your own new thread in
IE General newsgroup.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

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