i keep occasionally getting 'Internet Explorer has encountered a problem and
needs to close' giving a choice to send, don't and debug. whatever is chosen
explorer shuts down. after looking in event viewer i get error mainly to do
with mshtml.dll but less often also jscript.dll. these are exact details in
event viewer error:

AppName: iexplore.exe AppVer: 7.0.6000.16640 ModName: jscript.dll
ModVer: 5.7.0.5730 Offset: 00020c7f

AppName: iexplore.exe AppVer: 7.0.6000.16640 ModName: mshtml.dll
ModVer: 7.0.6000.16640 Offset: 000bceff

anyone else getting this recently? and any ideas on how to rectify would be
appreciated.

thanks

Usually caused by installing an incompatible add-on.

1- Start IE 7 with no add-ons. If the problem no longer occurs, one (or
more) add-ons was causing the problem.

XP: All Programs > Accessories > System Tools > Internet Explorer (No
Add-ons)

Vista: Type Internet Explorer in the Start Search box > click Internet
Explorer (No Add-Ons)

2- Reset IE 7 to its original configuration. If the problem no longer
occurs, one (or more) incorrect configuration settings was causing the
problem.

Tools > Internet Options > Advanced tab > under Reset Internet Explorer
Settings, click Reset.

Note: If you want to continue to use any of your add-ons after a reset,
you may have to reinstall them.

3- Problems with IE 7 can also be caused by the presence of viruses or
other malicious software.


---
Leonard Grey
Errare humanum est

alex01 wrote:
> i keep occasionally getting 'Internet Explorer has encountered a problem and
> needs to close' giving a choice to send, don't and debug. whatever is chosen
> explorer shuts down. after looking in event viewer i get error mainly to do
> with mshtml.dll but less often also jscript.dll. these are exact details in
> event viewer error:
>
> AppName: iexplore.exe AppVer: 7.0.6000.16640 ModName: jscript.dll
> ModVer: 5.7.0.5730 Offset: 00020c7f
>
> AppName: iexplore.exe AppVer: 7.0.6000.16640 ModName: mshtml.dll
> ModVer: 7.0.6000.16640 Offset: 000bceff
>
> anyone else getting this recently? and any ideas on how to rectify would be
> appreciated.
>
> thanks
>
>