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Old 03-28-2009, 09:26 AM
Frank
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false error message: "Internet Explorer has stopped working"

Vista Home Premium, 32-bit

Today I started getting the above message but IE doesn't close; I just have
to close the error message. I did a systems restore to a couple of days' ago
but still get this false error mesage box. Not specific to website, etc.

Ideas? TIA
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Old 03-28-2009, 09:26 AM
  #2 (permalink)  
Old 03-28-2009, 09:27 AM
PA Bear [MS MVP]
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Re: false error message: "Internet Explorer has stopped working"

Vista or Vista SP1?

In no certain order:

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211

How to troubleshoot Internet Explorer 7 issues in Windows Vista:
http://support.microsoft.com/kb/936215

How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213

Internet Explorer stops responding, stops working, or restarts (Guided Help)
http://support.microsoft.com/gp/pc_ie_intro
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Frank wrote:
> Vista Home Premium, 32-bit
>
> Today I started getting the above message but IE doesn't close; I just
> have
> to close the error message. I did a systems restore to a couple of days'
> ago but still get this false error mesage box. Not specific to website,
> etc.
>
> Ideas? TIA


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  #3 (permalink)  
Old 03-28-2009, 09:30 AM
Frank Saunders MS-MVP IE,OE/WM
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Re: false error message: "Internet Explorer has stopped working"

"Frank" <Frank@discussions.microsoft.com> wrote in message
news:09EDA149-694F-4AAB-8728-94276A4D9CBE@microsoft.com...
> Vista Home Premium, 32-bit
>
> Today I started getting the above message but IE doesn't close; I just
> have
> to close the error message. I did a systems restore to a couple of days'
> ago
> but still get this false error mesage box. Not specific to website, etc.
>
> Ideas? TIA


I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. Read this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

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