Howdy,
I have a client that is having an odd IE issue. It started when we
installed another AV Suite on the computer (Bit Defender) while Symantec had
been running. Symantec has been removed and Bit Defender reinstalled. IE7
will work fine no problems for (from what I can conclude from the customer) a
few weeks without restarting the computer. Then, it will stop loading web
pages. I had one instance were I was able to get it to load web pages, but
the keyboard was doing odd things (press the e key and you get l sort of
stuff). The way we fix IE (havent seen the keyboard thing) is to restart the
computer.

I know the NIC is good since networking is good and a certain alternative
browser works. I was wondering if anyone else had seen this issue.

Windows version? IE version?

I. Did you run the Norton Removal Tool after uninstalling the
Symantec/Norton application /and/ Live Update via Add/Remove Programs?

Norton Removal Tool
http://service1.symantec.com/SUPPORT...05033108162039
[Discussion: http://windowssecrets.com/comp/080207#story1 ]

================================

II. How to troubleshoot network connectivity problems in Internet Explorer
[ignore APPLIES TO section if you're not running Vista or IE7]
http://support.microsoft.com/kb/936211

================================

III. Error message after you install a Windows Internet Explorer 7 update
from Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB947864)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Samurai_Zac_1984 wrote:
> Howdy,
> I have a client that is having an odd IE issue. It started when we
> installed another AV Suite on the computer (Bit Defender) while Symantec
> had
> been running. Symantec has been removed and Bit Defender reinstalled.
> IE7
> will work fine no problems for (from what I can conclude from the
> customer)
> a few weeks without restarting the computer. Then, it will stop loading
> web
> pages. I had one instance were I was able to get it to load web pages,
> but
> the keyboard was doing odd things (press the e key and you get l sort of
> stuff). The way we fix IE (havent seen the keyboard thing) is to restart
> the computer.
>
> I know the NIC is good since networking is good and a certain alternative
> browser works. I was wondering if anyone else had seen this issue.