My friend is having a problem accessing a .com website. She has tried
multiple computers on the same connection. She has IE7. She has called the
..com's tech support and they told her it is a problem with the ISP. The ISP
told her it is a problem with the domain and not their line. She called back
to the domain and tech support had her try to ping through cmd and it keeps
timing out at a certain point.

I tried the domain at my house and it works fine. It also works fine at
work.

What further questions should I ask her or do you have enough info to
provide some tips?

Thanks in advance!!!

Hi,
Windows XP or Vista? (Might or might not matter.)

Are all computers running the same security suite/firewall?

Is a HOSTS file in use?
To check the HOSTS file in Windows XP or Vista...
Make sure that Windows is showing hidden files and is
not hiding file extensions for known file types then check for a HOSTS file
at [C:\Windows\System32\Drivers\etc] Open the HOSTS file with notepad. If
there are entries you wish to disable, you can put the pound sign (#) in
front an entry to disable it. Then File> Save. Or you can rename the HOSTS
file to HOSTS.OLD to disable it.

Have the modem/router been shut down for a few minutes, to reset them?

With the warning that a reset will delete autocomplete data, such as
passwords and you will have to reinstall browser add-ons, work through this
article:
936213- How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213/en-us

Don
[MS MVP- IE]

"DM" <themusgravefamily******.com> wrote in message
news:%23W8GvCugIHA.1168@TK2MSFTNGP02.phx.gbl...
> My friend is having a problem accessing a .com website. She has tried
> multiple computers on the same connection. She has IE7. She has called the
> .com's tech support and they told her it is a problem with the ISP. The
ISP
> told her it is a problem with the domain and not their line. She called
back
> to the domain and tech support had her try to ping through cmd and it
keeps
> timing out at a certain point.
>
> I tried the domain at my house and it works fine. It also works fine at
> work.
>
> What further questions should I ask her or do you have enough info to
> provide some tips?
>
> Thanks in advance!!!

Hello and thanks for hanging in there for us!

I sent this to her, she's pretty computer savvy, and she said she has
unplugged everything for a week at a time and still the problem.

However, she has XP.
She also said she uses firefox too. I told her having both on the same
machine may conflict on some things. She said, and is correct, that don't
account for her other machines she has tried.

I also told her to check to see if her firewall or IE security is blocking
that domain. Told her to reset to default settings.

All in all, I got more info out of her. She is having more than just this
issue with IE7. If she opens tabs, she can not connect to anything. That is
why she said she is using firefox as her default browser.

I told her to check this "HOSTS and 936213- How to optimize or reset
Internet Explorer 7:" and get back to me or visit this forum and gave her
the article that explains this forum.

Thanks for your help!





"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:efdegWvgIHA.4536@TK2MSFTNGP06.phx.gbl...
> Hi,
> Windows XP or Vista? (Might or might not matter.)
>
> Are all computers running the same security suite/firewall?
>
> Is a HOSTS file in use?
> To check the HOSTS file in Windows XP or Vista...
> Make sure that Windows is showing hidden files and is
> not hiding file extensions for known file types then check for a HOSTS
> file
> at [C:\Windows\System32\Drivers\etc] Open the HOSTS file with notepad. If
> there are entries you wish to disable, you can put the pound sign (#) in
> front an entry to disable it. Then File> Save. Or you can rename the HOSTS
> file to HOSTS.OLD to disable it.
>
> Have the modem/router been shut down for a few minutes, to reset them?
>
> With the warning that a reset will delete autocomplete data, such as
> passwords and you will have to reinstall browser add-ons, work through
> this
> article:
> 936213- How to optimize or reset Internet Explorer 7:
> http://support.microsoft.com/kb/936213/en-us
>
> Don
> [MS MVP- IE]
>
> "DM" <themusgravefamily******.com> wrote in message
> news:%23W8GvCugIHA.1168@TK2MSFTNGP02.phx.gbl...
>> My friend is having a problem accessing a .com website. She has tried
>> multiple computers on the same connection. She has IE7. She has called
>> the
>> .com's tech support and they told her it is a problem with the ISP. The
> ISP
>> told her it is a problem with the domain and not their line. She called
> back
>> to the domain and tech support had her try to ping through cmd and it
> keeps
>> timing out at a certain point.
>>
>> I tried the domain at my house and it works fine. It also works fine at
>> work.
>>
>> What further questions should I ask her or do you have enough info to
>> provide some tips?
>>
>> Thanks in advance!!!
>