I was having graphics issues with Internet Explorer 6. Web sites -
especially Google - appeared in strange grahics and fonts , much as though my
computer was operating in Safe Mode.

My internet servoce provder suggested that I change to Internet Explorer 7
by simply downloading the program from your website - which I did. I did not
uninstall Internet Explorer 6 (if that is even possible.)

Ever since I installed Internet Explorer 7, the program jams and shuts down
when I exit. I receive the "Interent Exploer has encountered a problem and
must shut down" message. At that point the computer jams.

I have gone to the Microdsoft website and tried the solution found at
http://support.microsoft.com/gp/pc_ie_methodfour0100. Unfortunately, I can't
accomplish step one. When I enter iexplore.exe-extoff into the Run box and
press Enter, I am directed to an AOL search page looking for reference for
"?extoff".

I have gone through the subsequent steps of deleting Temp files, Cookies,
etc. but the problem remains.

Would you be able to provide any advice? Should I reinstall Internet
Explorer 7? Is there a way to uninstall and re-install the program?

Many thanks.

"AR" <AR@discussions.microsoft.com> wrote in message
news:B2A52EF1-4CAF-4824-B455-4E62414AFA86@microsoft.com...
>I was having graphics issues with Internet Explorer 6. Web sites -
> especially Google - appeared in strange grahics and fonts , much as though
> my
> computer was operating in Safe Mode.
>
> My internet servoce provder suggested that I change to Internet Explorer 7
> by simply downloading the program from your website - which I did. I did
> not
> uninstall Internet Explorer 6 (if that is even possible.)
>
> Ever since I installed Internet Explorer 7, the program jams and shuts
> down
> when I exit. I receive the "Interent Exploer has encountered a problem
> and
> must shut down" message. At that point the computer jams.
>
> I have gone to the Microdsoft website and tried the solution found at
> http://support.microsoft.com/gp/pc_ie_methodfour0100. Unfortunately, I
> can't
> accomplish step one. When I enter iexplore.exe-extoff into the Run box
> and
> press Enter, I am directed to an AOL search page looking for reference for
> "?extoff".
>
> I have gone through the subsequent steps of deleting Temp files, Cookies,
> etc. but the problem remains.
>
> Would you be able to provide any advice? Should I reinstall Internet
> Explorer 7? Is there a way to uninstall and re-install the program?
>
> Many thanks.

I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. Read this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email