I have a new computer with IE7 fully updated. It works fine on all (so far)
websites except my Earthlink Welcome page. It displays some details of the
page and then "hangs" with a message in the lower left corner: "Waiting for
http://preview.my.earthlink.net/...". The Green Progress Bar at the bottom of
the screen just above the Task Bar stays at the "fully filled" state. The
message eventually changes to "Error on Page" with the Green Progress Bar
still fully filled.

I have successfully accessed the same Welcome page on the same computer
using Mozilla Foxfire. I have also successfully accessed the same page on my
Laptop using IE7.

Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but that did
not fix the problem. I have compared Tools/Internet Options/Advanced Tab
options on this new computer with those on my older computer. There seem to
be fewer options on the new computer. I thought this may be an indicator of
some corruption. (Maybe not.)

Any advice? I need to get this fixed.

Thanks.
Ted

First, uninstall any/all Earthlink software (i.e., anything in Add/Remove
Programs with "Earthlink" in the name; e.g., Earthlink Total Access;
Earthlink Toolbar; Earthlink Protection Control Center). You don't need
/any/ of it to use Earthlink as your ISP.

NB: If you uninstalled Earthlink Protection Control Center:

=> Immediately enable the Windows Firewall; and

=> Immediately install another anti-virus application; if cost is a factor,
either Avast4 or Avira AntiVir (both free) would suffice; I do NOT recommend
AVG.

[Your anti-virus application should be configured to seek and install
updates automatically, daily, at a time when the machine is usually running
and connected to the internet. It should also be configured to run a full
system scan a few minutes after seeking/installing updates, also daily.
Anything less is simply insufficient these days.]

If the problem is not resolved now:

1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
do NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update.]

Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Ted wrote:
> I have a new computer with IE7 fully updated. It works fine on all (so
> far)
> websites except my Earthlink Welcome page. It displays some details of the
> page and then "hangs" with a message in the lower left corner: "Waiting
> for
> http://preview.my.earthlink.net/...". The Green Progress Bar at the bottom
> of the screen just above the Task Bar stays at the "fully filled" state.
> The
> message eventually changes to "Error on Page" with the Green Progress Bar
> still fully filled.
>
> I have successfully accessed the same Welcome page on the same computer
> using Mozilla Foxfire. I have also successfully accessed the same page on
> my
> Laptop using IE7.
>
> Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but that
> did
> not fix the problem. I have compared Tools/Internet Options/Advanced Tab
> options on this new computer with those on my older computer. There seem
> to
> be fewer options on the new computer. I thought this may be an indicator
> of
> some corruption. (Maybe not.)

Thanks for all the information. I have installed Norton Internet Security and
enabled everything. The problem still persisted. So, I started IE with No
Add-ons and the Welcome Page came up completely (with a message in the lower
left-hand corner saying "Done with Errors on Page".)
So tomorrow I'm going to follow your link to "Troubleshooting and Internet
Explorer's (No Add-ons) Mode" to try to figure out the real problem.

I'll let you know what I find and if I need further direction.

Thanks.
Ted

"PA Bear [MS MVP]" wrote:

> First, uninstall any/all Earthlink software (i.e., anything in Add/Remove
> Programs with "Earthlink" in the name; e.g., Earthlink Total Access;
> Earthlink Toolbar; Earthlink Protection Control Center). You don't need
> /any/ of it to use Earthlink as your ISP.
>
> NB: If you uninstalled Earthlink Protection Control Center:
>
> => Immediately enable the Windows Firewall; and
>
> => Immediately install another anti-virus application; if cost is a factor,
> either Avast4 or Avira AntiVir (both free) would suffice; I do NOT recommend
> AVG.
>
> [Your anti-virus application should be configured to seek and install
> updates automatically, daily, at a time when the machine is usually running
> and connected to the internet. It should also be configured to run a full
> system scan a few minutes after seeking/installing updates, also daily.
> Anything less is simply insufficient these days.]
>
> If the problem is not resolved now:
>
> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
> IE7 in No Add-ons mode:
>
> Right-click on the blue IE desktop icon and select Start without Add-ons; or
>
> Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
> add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
> http://support.microsoft.com/kb/923737 <= Read before using!
>
> 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
> all toolbars and (c) all third-party Windows Themes (including Window
> Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
> do NOT reinstall IE7.
>
> Uninstalling IE7
> http://www.ie-vista.com/kbase2.html
>
> How to uninstall Internet Explorer 7:
> http://support.microsoft.com/kb/927177
>
> IE7 (Un)Installation and Anti-Malware Applications:
> http://blogs.msdn.com/ie/archive/200...lications.aspx
>
> 4. Required reading IMHO before reinstalling IE7:
>
> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> http://www.ie-vista.com/known_issues.html#pre-install
>
> [And I strongly recommend using
> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> installation source, not Automatic/Windows Update.]
>
> Make *certain* that you check in at Windows Update immediately after
> reinstalling IE7 to install any critical updates offered. If Optional
> Updates category offers Root Certificates update, I recommend installing it
> to take full advantage of IE7's additional security.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
>
> Ted wrote:
> > I have a new computer with IE7 fully updated. It works fine on all (so
> > far)
> > websites except my Earthlink Welcome page. It displays some details of the
> > page and then "hangs" with a message in the lower left corner: "Waiting
> > for
> > http://preview.my.earthlink.net/...". The Green Progress Bar at the bottom
> > of the screen just above the Task Bar stays at the "fully filled" state.
> > The
> > message eventually changes to "Error on Page" with the Green Progress Bar
> > still fully filled.
> >
> > I have successfully accessed the same Welcome page on the same computer
> > using Mozilla Foxfire. I have also successfully accessed the same page on
> > my
> > Laptop using IE7.
> >
> > Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but that
> > did
> > not fix the problem. I have compared Tools/Internet Options/Advanced Tab
> > options on this new computer with those on my older computer. There seem
> > to
> > be fewer options on the new computer. I thought this may be an indicator
> > of
> > some corruption. (Maybe not.)
>
>

I would not have installed a Norton application, Ted. You may have just
jumped outta the fryin' pan and into the fire.

What anti-virus application had been installed prior to installing NIS? Did
you uninstall all of the Earthlink stuff? Was Protection Control Center one
of the apps you uninstalled?
--
~PA Bear


Ted wrote:
> Thanks for all the information. I have installed Norton Internet Security
> and enabled everything. The problem still persisted. So, I started IE with
> No Add-ons and the Welcome Page came up completely (with a message in the
> lower left-hand corner saying "Done with Errors on Page".)
> So tomorrow I'm going to follow your link to "Troubleshooting and Internet
> Explorer's (No Add-ons) Mode" to try to figure out the real problem.
>
> I'll let you know what I find and if I need further direction.
>
> Thanks.
> Ted
>
> "PA Bear [MS MVP]" wrote:
>
>> First, uninstall any/all Earthlink software (i.e., anything in Add/Remove
>> Programs with "Earthlink" in the name; e.g., Earthlink Total Access;
>> Earthlink Toolbar; Earthlink Protection Control Center). You don't need
>> /any/ of it to use Earthlink as your ISP.
>>
>> NB: If you uninstalled Earthlink Protection Control Center:
>>
>> => Immediately enable the Windows Firewall; and
>>
>> => Immediately install another anti-virus application; if cost is a
>> factor,
>> either Avast4 or Avira AntiVir (both free) would suffice; I do NOT
>> recommend AVG.
>>
>> [Your anti-virus application should be configured to seek and install
>> updates automatically, daily, at a time when the machine is usually
>> running
>> and connected to the internet. It should also be configured to run a
>> full
>> system scan a few minutes after seeking/installing updates, also daily.
>> Anything less is simply insufficient these days.]
>>
>> If the problem is not resolved now:
>>
>> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
>> start IE7 in No Add-ons mode:
>>
>> Right-click on the blue IE desktop icon and select Start without Add-ons;
>> or
>>
>> Start > (All) Programs > Accessories > System Tools > Internet Explorer
>> (No
>> add-ons).
>>
>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
>> http://support.microsoft.com/kb/923737 <= Read before using!
>>
>> 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
>> all toolbars and (c) all third-party Windows Themes (including Window
>> Blinds) and do NOT reinstall IE7, does this behavior persist? If it
>> does,
>> do NOT reinstall IE7.
>>
>> Uninstalling IE7
>> http://www.ie-vista.com/kbase2.html
>>
>> How to uninstall Internet Explorer 7:
>> http://support.microsoft.com/kb/927177
>>
>> IE7 (Un)Installation and Anti-Malware Applications:
>> http://blogs.msdn.com/ie/archive/200...lications.aspx
>>
>> 4. Required reading IMHO before reinstalling IE7:
>>
>> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
>> http://www.ie-vista.com/known_issues.html#pre-install
>>
>> [And I strongly recommend using
>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
>> installation source, not Automatic/Windows Update.]
>>
>> Make *certain* that you check in at Windows Update immediately after
>> reinstalling IE7 to install any critical updates offered. If Optional
>> Updates category offers Root Certificates update, I recommend installing
>> it
>> to take full advantage of IE7's additional security.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>>
>> Ted wrote:
>>> I have a new computer with IE7 fully updated. It works fine on all (so
>>> far)
>>> websites except my Earthlink Welcome page. It displays some details of
>>> the
>>> page and then "hangs" with a message in the lower left corner: "Waiting
>>> for
>>> http://preview.my.earthlink.net/...". The Green Progress Bar at the
>>> bottom
>>> of the screen just above the Task Bar stays at the "fully filled" state.
>>> The
>>> message eventually changes to "Error on Page" with the Green Progress
>>> Bar
>>> still fully filled.
>>>
>>> I have successfully accessed the same Welcome page on the same computer
>>> using Mozilla Foxfire. I have also successfully accessed the same page
>>> on
>>> my
>>> Laptop using IE7.
>>>
>>> Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but that
>>> did
>>> not fix the problem. I have compared Tools/Internet Options/Advanced Tab
>>> options on this new computer with those on my older computer. There seem
>>> to
>>> be fewer options on the new computer. I thought this may be an indicator
>>> of
>>> some corruption. (Maybe not.)

I did not have any Earthlink software on the computer. I had Avira Antivir
installed. I already had a subscription of NIS< so that's what I installed in
place of Antivir. What don't you like about NIS? What do you recommend?

Ted

"PA Bear [MS MVP]" wrote:

> I would not have installed a Norton application, Ted. You may have just
> jumped outta the fryin' pan and into the fire.
>
> What anti-virus application had been installed prior to installing NIS? Did
> you uninstall all of the Earthlink stuff? Was Protection Control Center one
> of the apps you uninstalled?
> --
> ~PA Bear
>
>
> Ted wrote:
> > Thanks for all the information. I have installed Norton Internet Security
> > and enabled everything. The problem still persisted. So, I started IE with
> > No Add-ons and the Welcome Page came up completely (with a message in the
> > lower left-hand corner saying "Done with Errors on Page".)
> > So tomorrow I'm going to follow your link to "Troubleshooting and Internet
> > Explorer's (No Add-ons) Mode" to try to figure out the real problem.
> >
> > I'll let you know what I find and if I need further direction.
> >
> > Thanks.
> > Ted
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> First, uninstall any/all Earthlink software (i.e., anything in Add/Remove
> >> Programs with "Earthlink" in the name; e.g., Earthlink Total Access;
> >> Earthlink Toolbar; Earthlink Protection Control Center). You don't need
> >> /any/ of it to use Earthlink as your ISP.
> >>
> >> NB: If you uninstalled Earthlink Protection Control Center:
> >>
> >> => Immediately enable the Windows Firewall; and
> >>
> >> => Immediately install another anti-virus application; if cost is a
> >> factor,
> >> either Avast4 or Avira AntiVir (both free) would suffice; I do NOT
> >> recommend AVG.
> >>
> >> [Your anti-virus application should be configured to seek and install
> >> updates automatically, daily, at a time when the machine is usually
> >> running
> >> and connected to the internet. It should also be configured to run a
> >> full
> >> system scan a few minutes after seeking/installing updates, also daily.
> >> Anything less is simply insufficient these days.]
> >>
> >> If the problem is not resolved now:
> >>
> >> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
> >> start IE7 in No Add-ons mode:
> >>
> >> Right-click on the blue IE desktop icon and select Start without Add-ons;
> >> or
> >>
> >> Start > (All) Programs > Accessories > System Tools > Internet Explorer
> >> (No
> >> add-ons).
> >>
> >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> >>
> >> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
> >> http://support.microsoft.com/kb/923737 <= Read before using!
> >>
> >> 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
> >> all toolbars and (c) all third-party Windows Themes (including Window
> >> Blinds) and do NOT reinstall IE7, does this behavior persist? If it
> >> does,
> >> do NOT reinstall IE7.
> >>
> >> Uninstalling IE7
> >> http://www.ie-vista.com/kbase2.html
> >>
> >> How to uninstall Internet Explorer 7:
> >> http://support.microsoft.com/kb/927177
> >>
> >> IE7 (Un)Installation and Anti-Malware Applications:
> >> http://blogs.msdn.com/ie/archive/200...lications.aspx
> >>
> >> 4. Required reading IMHO before reinstalling IE7:
> >>
> >> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> >> http://www.ie-vista.com/known_issues.html#pre-install
> >>
> >> [And I strongly recommend using
> >> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> >> installation source, not Automatic/Windows Update.]
> >>
> >> Make *certain* that you check in at Windows Update immediately after
> >> reinstalling IE7 to install any critical updates offered. If Optional
> >> Updates category offers Root Certificates update, I recommend installing
> >> it
> >> to take full advantage of IE7's additional security.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >>
> >> Ted wrote:
> >>> I have a new computer with IE7 fully updated. It works fine on all (so
> >>> far)
> >>> websites except my Earthlink Welcome page. It displays some details of
> >>> the
> >>> page and then "hangs" with a message in the lower left corner: "Waiting
> >>> for
> >>> http://preview.my.earthlink.net/...". The Green Progress Bar at the
> >>> bottom
> >>> of the screen just above the Task Bar stays at the "fully filled" state.
> >>> The
> >>> message eventually changes to "Error on Page" with the Green Progress
> >>> Bar
> >>> still fully filled.
> >>>
> >>> I have successfully accessed the same Welcome page on the same computer
> >>> using Mozilla Foxfire. I have also successfully accessed the same page
> >>> on
> >>> my
> >>> Laptop using IE7.
> >>>
> >>> Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but that
> >>> did
> >>> not fix the problem. I have compared Tools/Internet Options/Advanced Tab
> >>> options on this new computer with those on my older computer. There seem
> >>> to
> >>> be fewer options on the new computer. I thought this may be an indicator
> >>> of
> >>> some corruption. (Maybe not.)
>
>

Many of us have little respect for Norton-branded products for several
reasons:

1- They're bloated.
2- They slow your computer's performance.
3- They cause conflicts with other software on your system.
4- Their technical support is dreadful.
5- They're very difficult to uninstall cleanly.
6- They include utilities that serve no useful purpose.
7- They include marketing for other Norton products.

....and that's just for starters. Norton-branded software seems to be
aimed at people who don't know much about computers and don't do much
with them beyond simple tasks. Once you 'graduate' you learn to avoid
any application that includes the above features.

On the other hand, if someone still needs a good deal of hand-holding to
operate a computer correctly, it's far better (in my opinion) to hold
your nose with Norton or McAfee or CA or Trend Micro than to use an
application (like Kaspersky, for example) that has a steeper learning
curve for a relative novice. The bottom line is: Your computer needs to
be protected.
---
Leonard Grey
Errare humanum est

Ted wrote:
> I did not have any Earthlink software on the computer. I had Avira Antivir
> installed. I already had a subscription of NIS< so that's what I installed in
> place of Antivir. What don't you like about NIS? What do you recommend?
>
> Ted
>
> "PA Bear [MS MVP]" wrote:
>
>> I would not have installed a Norton application, Ted. You may have just
>> jumped outta the fryin' pan and into the fire.
>>
>> What anti-virus application had been installed prior to installing NIS? Did
>> you uninstall all of the Earthlink stuff? Was Protection Control Center one
>> of the apps you uninstalled?
>> --
>> ~PA Bear
>>
>>
>> Ted wrote:
>>> Thanks for all the information. I have installed Norton Internet Security
>>> and enabled everything. The problem still persisted. So, I started IE with
>>> No Add-ons and the Welcome Page came up completely (with a message in the
>>> lower left-hand corner saying "Done with Errors on Page".)
>>> So tomorrow I'm going to follow your link to "Troubleshooting and Internet
>>> Explorer's (No Add-ons) Mode" to try to figure out the real problem.
>>>
>>> I'll let you know what I find and if I need further direction.
>>>
>>> Thanks.
>>> Ted
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> First, uninstall any/all Earthlink software (i.e., anything in Add/Remove
>>>> Programs with "Earthlink" in the name; e.g., Earthlink Total Access;
>>>> Earthlink Toolbar; Earthlink Protection Control Center). You don't need
>>>> /any/ of it to use Earthlink as your ISP.
>>>>
>>>> NB: If you uninstalled Earthlink Protection Control Center:
>>>>
>>>> => Immediately enable the Windows Firewall; and
>>>>
>>>> => Immediately install another anti-virus application; if cost is a
>>>> factor,
>>>> either Avast4 or Avira AntiVir (both free) would suffice; I do NOT
>>>> recommend AVG.
>>>>
>>>> [Your anti-virus application should be configured to seek and install
>>>> updates automatically, daily, at a time when the machine is usually
>>>> running
>>>> and connected to the internet. It should also be configured to run a
>>>> full
>>>> system scan a few minutes after seeking/installing updates, also daily.
>>>> Anything less is simply insufficient these days.]
>>>>
>>>> If the problem is not resolved now:
>>>>
>>>> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
>>>> start IE7 in No Add-ons mode:
>>>>
>>>> Right-click on the blue IE desktop icon and select Start without Add-ons;
>>>> or
>>>>
>>>> Start > (All) Programs > Accessories > System Tools > Internet Explorer
>>>> (No
>>>> add-ons).
>>>>
>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>
>>>> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
>>>> http://support.microsoft.com/kb/923737 <= Read before using!
>>>>
>>>> 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
>>>> all toolbars and (c) all third-party Windows Themes (including Window
>>>> Blinds) and do NOT reinstall IE7, does this behavior persist? If it
>>>> does,
>>>> do NOT reinstall IE7.
>>>>
>>>> Uninstalling IE7
>>>> http://www.ie-vista.com/kbase2.html
>>>>
>>>> How to uninstall Internet Explorer 7:
>>>> http://support.microsoft.com/kb/927177
>>>>
>>>> IE7 (Un)Installation and Anti-Malware Applications:
>>>> http://blogs.msdn.com/ie/archive/200...lications.aspx
>>>>
>>>> 4. Required reading IMHO before reinstalling IE7:
>>>>
>>>> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
>>>> http://www.ie-vista.com/known_issues.html#pre-install
>>>>
>>>> [And I strongly recommend using
>>>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
>>>> installation source, not Automatic/Windows Update.]
>>>>
>>>> Make *certain* that you check in at Windows Update immediately after
>>>> reinstalling IE7 to install any critical updates offered. If Optional
>>>> Updates category offers Root Certificates update, I recommend installing
>>>> it
>>>> to take full advantage of IE7's additional security.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>>
>>>> Ted wrote:
>>>>> I have a new computer with IE7 fully updated. It works fine on all (so
>>>>> far)
>>>>> websites except my Earthlink Welcome page. It displays some details of
>>>>> the
>>>>> page and then "hangs" with a message in the lower left corner: "Waiting
>>>>> for
>>>>> http://preview.my.earthlink.net/...". The Green Progress Bar at the
>>>>> bottom
>>>>> of the screen just above the Task Bar stays at the "fully filled" state.
>>>>> The
>>>>> message eventually changes to "Error on Page" with the Green Progress
>>>>> Bar
>>>>> still fully filled.
>>>>>
>>>>> I have successfully accessed the same Welcome page on the same computer
>>>>> using Mozilla Foxfire. I have also successfully accessed the same page
>>>>> on
>>>>> my
>>>>> Laptop using IE7.
>>>>>
>>>>> Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but that
>>>>> did
>>>>> not fix the problem. I have compared Tools/Internet Options/Advanced Tab
>>>>> options on this new computer with those on my older computer. There seem
>>>>> to
>>>>> be fewer options on the new computer. I thought this may be an indicator
>>>>> of
>>>>> some corruption. (Maybe not.)
>>

I found the offending add-on: Spybot-SD IE Protection. I removed Spybot and
all is well. Do you recommend something like Spybot? If so, what? Also, as I
asked before, what do you recommend in place of NIS? (Other than free-bees)

Thanks for your help.

Ted

"PA Bear [MS MVP]" wrote:

> I would not have installed a Norton application, Ted. You may have just
> jumped outta the fryin' pan and into the fire.
>
> What anti-virus application had been installed prior to installing NIS? Did
> you uninstall all of the Earthlink stuff? Was Protection Control Center one
> of the apps you uninstalled?
> --
> ~PA Bear
>
>
> Ted wrote:
> > Thanks for all the information. I have installed Norton Internet Security
> > and enabled everything. The problem still persisted. So, I started IE with
> > No Add-ons and the Welcome Page came up completely (with a message in the
> > lower left-hand corner saying "Done with Errors on Page".)
> > So tomorrow I'm going to follow your link to "Troubleshooting and Internet
> > Explorer's (No Add-ons) Mode" to try to figure out the real problem.
> >
> > I'll let you know what I find and if I need further direction.
> >
> > Thanks.
> > Ted
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> First, uninstall any/all Earthlink software (i.e., anything in Add/Remove
> >> Programs with "Earthlink" in the name; e.g., Earthlink Total Access;
> >> Earthlink Toolbar; Earthlink Protection Control Center). You don't need
> >> /any/ of it to use Earthlink as your ISP.
> >>
> >> NB: If you uninstalled Earthlink Protection Control Center:
> >>
> >> => Immediately enable the Windows Firewall; and
> >>
> >> => Immediately install another anti-virus application; if cost is a
> >> factor,
> >> either Avast4 or Avira AntiVir (both free) would suffice; I do NOT
> >> recommend AVG.
> >>
> >> [Your anti-virus application should be configured to seek and install
> >> updates automatically, daily, at a time when the machine is usually
> >> running
> >> and connected to the internet. It should also be configured to run a
> >> full
> >> system scan a few minutes after seeking/installing updates, also daily.
> >> Anything less is simply insufficient these days.]
> >>
> >> If the problem is not resolved now:
> >>
> >> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
> >> start IE7 in No Add-ons mode:
> >>
> >> Right-click on the blue IE desktop icon and select Start without Add-ons;
> >> or
> >>
> >> Start > (All) Programs > Accessories > System Tools > Internet Explorer
> >> (No
> >> add-ons).
> >>
> >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> >>
> >> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
> >> http://support.microsoft.com/kb/923737 <= Read before using!
> >>
> >> 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
> >> all toolbars and (c) all third-party Windows Themes (including Window
> >> Blinds) and do NOT reinstall IE7, does this behavior persist? If it
> >> does,
> >> do NOT reinstall IE7.
> >>
> >> Uninstalling IE7
> >> http://www.ie-vista.com/kbase2.html
> >>
> >> How to uninstall Internet Explorer 7:
> >> http://support.microsoft.com/kb/927177
> >>
> >> IE7 (Un)Installation and Anti-Malware Applications:
> >> http://blogs.msdn.com/ie/archive/200...lications.aspx
> >>
> >> 4. Required reading IMHO before reinstalling IE7:
> >>
> >> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> >> http://www.ie-vista.com/known_issues.html#pre-install
> >>
> >> [And I strongly recommend using
> >> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> >> installation source, not Automatic/Windows Update.]
> >>
> >> Make *certain* that you check in at Windows Update immediately after
> >> reinstalling IE7 to install any critical updates offered. If Optional
> >> Updates category offers Root Certificates update, I recommend installing
> >> it
> >> to take full advantage of IE7's additional security.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >>
> >> Ted wrote:
> >>> I have a new computer with IE7 fully updated. It works fine on all (so
> >>> far)
> >>> websites except my Earthlink Welcome page. It displays some details of
> >>> the
> >>> page and then "hangs" with a message in the lower left corner: "Waiting
> >>> for
> >>> http://preview.my.earthlink.net/...". The Green Progress Bar at the
> >>> bottom
> >>> of the screen just above the Task Bar stays at the "fully filled" state.
> >>> The
> >>> message eventually changes to "Error on Page" with the Green Progress
> >>> Bar
> >>> still fully filled.
> >>>
> >>> I have successfully accessed the same Welcome page on the same computer
> >>> using Mozilla Foxfire. I have also successfully accessed the same page
> >>> on
> >>> my
> >>> Laptop using IE7.
> >>>
> >>> Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but that
> >>> did
> >>> not fix the problem. I have compared Tools/Internet Options/Advanced Tab
> >>> options on this new computer with those on my older computer. There seem
> >>> to
> >>> be fewer options on the new computer. I thought this may be an indicator
> >>> of
> >>> some corruption. (Maybe not.)
>
>

The actual name of the Add-on was: Spybot-SD IE Protection. That is the
add-on I disabled that resulted in my Earthlink We;lcome page operating
correctly. This problem occurred before I ever introduced NIS to my system.
I will post this issue to Spybot Support Forum.

Thanks again.

Ted

"PA Bear [MS MVP]" wrote:

> Are you referring to the Spybot Residents SDHelper or Tea Timer? I can't
> imagine either of them causing the behavior you've described but anything's
> possible, I suppose. It's also possible that the Resident in question
> wasn't playing nice with one or more of your Norton Add-ons. Consider
> posting about this to Spybot Support Forums: http://forums.spybot.info/
>
> I only recommend Spybot to advanced users. Here's a pretty good tutorial,
> although it needs to be updated for Spybot v1.5:
> http://www.bleepingcomputer.com/tuto...utorial43.html
>
> As far as NIS is concerned, I don't recommend such "all in one" suites, nor
> do I recommend any Norton "bloatware". IMHO NOD32 and Kaspersky are at the
> top of the heap when it comes to paid AV apps.
> --
> ~PA Bear
>
>
> Ted wrote:
> > I found the offending add-on: Spybot-SD IE Protection. I removed Spybot
> > and
> > all is well. Do you recommend something like Spybot? If so, what? Also, as
> > I
> > asked before, what do you recommend in place of NIS? (Other than
> > free-bees)
> >
> > "PA Bear [MS MVP]" wrote:
> >> I would not have installed a Norton application, Ted. You may have just
> >> jumped outta the fryin' pan and into the fire.
> >>
> >> What anti-virus application had been installed prior to installing NIS?
> >> Did you uninstall all of the Earthlink stuff? Was Protection Control
> >> Center one of the apps you uninstalled?
> >> --
> >> Ted wrote:
> >>> Thanks for all the information. I have installed Norton Internet
> >>> Security
> >>> and enabled everything. The problem still persisted. So, I started IE
> >>> with
> >>> No Add-ons and the Welcome Page came up completely (with a message in
> >>> the
> >>> lower left-hand corner saying "Done with Errors on Page".)
> >>> So tomorrow I'm going to follow your link to "Troubleshooting and
> >>> Internet
> >>> Explorer's (No Add-ons) Mode" to try to figure out the real problem.
> >>>
> >>> I'll let you know what I find and if I need further direction.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> First, uninstall any/all Earthlink software (i.e., anything in
> >>>> Add/Remove
> >>>> Programs with "Earthlink" in the name; e.g., Earthlink Total Access;
> >>>> Earthlink Toolbar; Earthlink Protection Control Center). You don't
> >>>> need
> >>>> /any/ of it to use Earthlink as your ISP.
> >>>>
> >>>> NB: If you uninstalled Earthlink Protection Control Center:
> >>>>
> >>>> => Immediately enable the Windows Firewall; and
> >>>>
> >>>> => Immediately install another anti-virus application; if cost is a
> >>>> factor,
> >>>> either Avast4 or Avira AntiVir (both free) would suffice; I do NOT
> >>>> recommend AVG.
> >>>>
> >>>> [Your anti-virus application should be configured to seek and install
> >>>> updates automatically, daily, at a time when the machine is usually
> >>>> running
> >>>> and connected to the internet. It should also be configured to run a
> >>>> full
> >>>> system scan a few minutes after seeking/installing updates, also daily.
> >>>> Anything less is simply insufficient these days.]
> >>>>
> >>>> If the problem is not resolved now:
> >>>>
> >>>> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
> >>>> start IE7 in No Add-ons mode:
> >>>>
> >>>> Right-click on the blue IE desktop icon and select Start without
> >>>> Add-ons;
> >>>> or
> >>>>
> >>>> Start > (All) Programs > Accessories > System Tools > Internet Explorer
> >>>> (No
> >>>> add-ons).
> >>>>
> >>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> >>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> >>>>
> >>>> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
> >>>> http://support.microsoft.com/kb/923737 <= Read before using!
> >>>>
> >>>> 3. If you uninstall (a) IE7 (which automatically returns you to IE6),
> >>>> (b)
> >>>> all toolbars and (c) all third-party Windows Themes (including Window
> >>>> Blinds) and do NOT reinstall IE7, does this behavior persist? If it
> >>>> does,
> >>>> do NOT reinstall IE7.
> >>>>
> >>>> Uninstalling IE7
> >>>> http://www.ie-vista.com/kbase2.html
> >>>>
> >>>> How to uninstall Internet Explorer 7:
> >>>> http://support.microsoft.com/kb/927177
> >>>>
> >>>> IE7 (Un)Installation and Anti-Malware Applications:
> >>>> http://blogs.msdn.com/ie/archive/200...lications.aspx
> >>>>
> >>>> 4. Required reading IMHO before reinstalling IE7:
> >>>>
> >>>> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> >>>> http://www.ie-vista.com/known_issues.html#pre-install
> >>>>
> >>>> [And I strongly recommend using
> >>>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> >>>> installation source, not Automatic/Windows Update.]
> >>>>
> >>>> Make *certain* that you check in at Windows Update immediately after
> >>>> reinstalling IE7 to install any critical updates offered. If Optional
> >>>> Updates category offers Root Certificates update, I recommend
> >>>> installing
> >>>> it
> >>>> to take full advantage of IE7's additional security.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>>
> >>>>
> >>>> Ted wrote:
> >>>>> I have a new computer with IE7 fully updated. It works fine on all (so
> >>>>> far)
> >>>>> websites except my Earthlink Welcome page. It displays some details of
> >>>>> the
> >>>>> page and then "hangs" with a message in the lower left corner:
> >>>>> "Waiting
> >>>>> for
> >>>>> http://preview.my.earthlink.net/...". The Green Progress Bar at the
> >>>>> bottom
> >>>>> of the screen just above the Task Bar stays at the "fully filled"
> >>>>> state.
> >>>>> The
> >>>>> message eventually changes to "Error on Page" with the Green Progress
> >>>>> Bar
> >>>>> still fully filled.
> >>>>>
> >>>>> I have successfully accessed the same Welcome page on the same
> >>>>> computer
> >>>>> using Mozilla Foxfire. I have also successfully accessed the same page
> >>>>> on
> >>>>> my
> >>>>> Laptop using IE7.
> >>>>>
> >>>>> Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but
> >>>>> that
> >>>>> did
> >>>>> not fix the problem. I have compared Tools/Internet Options/Advanced
> >>>>> Tab
> >>>>> options on this new computer with those on my older computer. There
> >>>>> seem
> >>>>> to
> >>>>> be fewer options on the new computer. I thought this may be an
> >>>>> indicator
> >>>>> of
> >>>>> some corruption. (Maybe not.)
>
>

[I declined to upgrade to Spybot v1.5 due to several other issues, and, in
fact, chose to uninstall Spybot v1.4. <eg> Good luck.]

Ted wrote:
> The actual name of the Add-on was: Spybot-SD IE Protection. That is the
> add-on I disabled that resulted in my Earthlink We;lcome page operating
> correctly. This problem occurred before I ever introduced NIS to my
> system.
> I will post this issue to Spybot Support Forum.
>
> Thanks again.
>
> Ted
>
> "PA Bear [MS MVP]" wrote:
>
>> Are you referring to the Spybot Residents SDHelper or Tea Timer? I can't
>> imagine either of them causing the behavior you've described but
>> anything's
>> possible, I suppose. It's also possible that the Resident in question
>> wasn't playing nice with one or more of your Norton Add-ons. Consider
>> posting about this to Spybot Support Forums: http://forums.spybot.info/
>>
>> I only recommend Spybot to advanced users. Here's a pretty good
>> tutorial,
>> although it needs to be updated for Spybot v1.5:
>> http://www.bleepingcomputer.com/tuto...utorial43.html
>>
>> As far as NIS is concerned, I don't recommend such "all in one" suites,
>> nor
>> do I recommend any Norton "bloatware". IMHO NOD32 and Kaspersky are at
>> the
>> top of the heap when it comes to paid AV apps.
>> --
>> ~PA Bear
>>
>>
>> Ted wrote:
>>> I found the offending add-on: Spybot-SD IE Protection. I removed Spybot
>>> and
>>> all is well. Do you recommend something like Spybot? If so, what? Also,
>>> as
>>> I
>>> asked before, what do you recommend in place of NIS? (Other than
>>> free-bees)
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> I would not have installed a Norton application, Ted. You may have
>>>> just
>>>> jumped outta the fryin' pan and into the fire.
>>>>
>>>> What anti-virus application had been installed prior to installing NIS?
>>>> Did you uninstall all of the Earthlink stuff? Was Protection Control
>>>> Center one of the apps you uninstalled?
>>>> --
>>>> Ted wrote:
>>>>> Thanks for all the information. I have installed Norton Internet
>>>>> Security
>>>>> and enabled everything. The problem still persisted. So, I started IE
>>>>> with
>>>>> No Add-ons and the Welcome Page came up completely (with a message in
>>>>> the
>>>>> lower left-hand corner saying "Done with Errors on Page".)
>>>>> So tomorrow I'm going to follow your link to "Troubleshooting and
>>>>> Internet
>>>>> Explorer's (No Add-ons) Mode" to try to figure out the real problem.
>>>>>
>>>>> I'll let you know what I find and if I need further direction.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> First, uninstall any/all Earthlink software (i.e., anything in
>>>>>> Add/Remove
>>>>>> Programs with "Earthlink" in the name; e.g., Earthlink Total Access;
>>>>>> Earthlink Toolbar; Earthlink Protection Control Center). You don't
>>>>>> need
>>>>>> /any/ of it to use Earthlink as your ISP.
>>>>>>
>>>>>> NB: If you uninstalled Earthlink Protection Control Center:
>>>>>>
>>>>>> => Immediately enable the Windows Firewall; and
>>>>>>
>>>>>> => Immediately install another anti-virus application; if cost is a
>>>>>> factor,
>>>>>> either Avast4 or Avira AntiVir (both free) would suffice; I do NOT
>>>>>> recommend AVG.
>>>>>>
>>>>>> [Your anti-virus application should be configured to seek and install
>>>>>> updates automatically, daily, at a time when the machine is usually
>>>>>> running
>>>>>> and connected to the internet. It should also be configured to run a
>>>>>> full
>>>>>> system scan a few minutes after seeking/installing updates, also
>>>>>> daily.
>>>>>> Anything less is simply insufficient these days.]
>>>>>>
>>>>>> If the problem is not resolved now:
>>>>>>
>>>>>> 1. Does this behavior persist if you start IE7 in No Add-ons mode?
>>>>>> To
>>>>>> start IE7 in No Add-ons mode:
>>>>>>
>>>>>> Right-click on the blue IE desktop icon and select Start without
>>>>>> Add-ons;
>>>>>> or
>>>>>>
>>>>>> Start > (All) Programs > Accessories > System Tools > Internet
>>>>>> Explorer
>>>>>> (No
>>>>>> add-ons).
>>>>>>
>>>>>> Troubleshooting and Internet Explorer’s (No Add-ons)
>>>>>> Mode: http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>
>>>>>> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
>>>>>> http://support.microsoft.com/kb/923737 <= Read before using!
>>>>>>
>>>>>> 3. If you uninstall (a) IE7 (which automatically returns you to IE6),
>>>>>> (b)
>>>>>> all toolbars and (c) all third-party Windows Themes (including Window
>>>>>> Blinds) and do NOT reinstall IE7, does this behavior persist? If it
>>>>>> does,
>>>>>> do NOT reinstall IE7.
>>>>>>
>>>>>> Uninstalling IE7
>>>>>> http://www.ie-vista.com/kbase2.html
>>>>>>
>>>>>> How to uninstall Internet Explorer 7:
>>>>>> http://support.microsoft.com/kb/927177
>>>>>>
>>>>>> IE7 (Un)Installation and Anti-Malware Applications:
>>>>>> http://blogs.msdn.com/ie/archive/200...lications.aspx
>>>>>>
>>>>>> 4. Required reading IMHO before reinstalling IE7:
>>>>>>
>>>>>> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
>>>>>> http://www.ie-vista.com/known_issues.html#pre-install
>>>>>>
>>>>>> [And I strongly recommend using
>>>>>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
>>>>>> installation source, not Automatic/Windows Update.]
>>>>>>
>>>>>> Make *certain* that you check in at Windows Update immediately after
>>>>>> reinstalling IE7 to install any critical updates offered. If
>>>>>> Optional
>>>>>> Updates category offers Root Certificates update, I recommend
>>>>>> installing
>>>>>> it
>>>>>> to take full advantage of IE7's additional security.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.net/
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ted wrote:
>>>>>>> I have a new computer with IE7 fully updated. It works fine on all
>>>>>>> (so
>>>>>>> far)
>>>>>>> websites except my Earthlink Welcome page. It displays some details
>>>>>>> of
>>>>>>> the
>>>>>>> page and then "hangs" with a message in the lower left corner:
>>>>>>> "Waiting
>>>>>>> for
>>>>>>> http://preview.my.earthlink.net/...". The Green Progress Bar at the
>>>>>>> bottom
>>>>>>> of the screen just above the Task Bar stays at the "fully filled"
>>>>>>> state.
>>>>>>> The
>>>>>>> message eventually changes to "Error on Page" with the Green
>>>>>>> Progress
>>>>>>> Bar
>>>>>>> still fully filled.
>>>>>>>
>>>>>>> I have successfully accessed the same Welcome page on the same
>>>>>>> computer
>>>>>>> using Mozilla Foxfire. I have also successfully accessed the same
>>>>>>> page
>>>>>>> on
>>>>>>> my
>>>>>>> Laptop using IE7.
>>>>>>>
>>>>>>> Seems like an IE7 problem. I re-downloaded and reinstalled IE7 but
>>>>>>> that
>>>>>>> did
>>>>>>> not fix the problem. I have compared Tools/Internet Options/Advanced
>>>>>>> Tab
>>>>>>> options on this new computer with those on my older computer. There
>>>>>>> seem
>>>>>>> to
>>>>>>> be fewer options on the new computer. I thought this may be an
>>>>>>> indicator
>>>>>>> of
>>>>>>> some corruption. (Maybe not.)

"Ted" <Ted@discussions.microsoft.com> wrote in message
news:267360EA-4F1E-4FE4-9A04-0AEE5BB5E9C6@microsoft.com...
>I did not have any Earthlink software on the computer. I had Avira Antivir
> installed. I already had a subscription of NIS< so that's what I installed
> in
> place of Antivir. What don't you like about NIS? What do you recommend?


Norton (any version) slows down the computer and causes gratuitous data loss
and program problems.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email