I have two pcs with very similar set-ups, but one loaded IE7 successfully
when it first was available on the Windows Update and the other that will not
load it successfully. I had left the latter on IE6 for about a year until
recently when the MS Updater again tried to install IE7 but unsuccessfully.
The machine that fails is a Dell Dimension 5150 with Windows XP Media Center
Edition 2002 SP2 loaded.

The installation appears to run successfully but when the pc restarts I get
the error message 'Procedure entry point GetProcessImageFileNameW could not
be located in the dynamic link library PSAPI.DLL' and then after I close that
message and click on IE7 icon nothing happens (system information also fails
to load). I have tried opening IE7 without add-ons but still no joy so have
to remove IE7 - this does not seem to complete and freezes at the updating
registry part so it may be that not everything is changed back - do not know
how to check However IE6 still seems to work ok. I have searched the pc and
renamed all other Psapi.dll files apart from that in System 32 and I do not
have Smartbridge or the other applications mentioned in posts on the pc. I
have also tried installing without any antivirus/antimalware program running
but no joy. Any suggestions gratefully received.

> ...I have
> searched the pc and renamed all other Psapi.dll files apart from that in
> System 32 and I do not have Smartbridge or the other applications
> mentioned
> in posts on the pc.

* Open an Explorer Search window (WinKey+F) | *Enable the Advanced option
and the 3 options directly underneath it* | Search for "PSAPI.DLL" (without
the quotes);

* Rename all instances of PSAPI.DLL to PSAPIOLD.DLL or PSAPI.OLD; Do NOT
rename C:\Windows\System32\PSAPI.DLL <=this file!

* Restart the computer.

cf. IE7 closes immediately when you start IE7
http://support.microsoft.com/kb/932540
======================================
Required reading IMHO before installing IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update. Make *certain* that you
check in at Windows Update immediately after installing IE7 and install any
critical updates offered. If Optional Updates category offers Root
Certificates update, I recommend installing it to take full advantage of
IE7's additional security.]

IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/200...lications.aspx
========================
Free phone support for Internet Explorer 7/WinXP (installation issues only)
is available through 30 Jun-08, based on your locale. Customers must be
running WinXP in a non-domain environment.

In North America, call 1-866-234-6020

Hours of operation:
Monday-Friday 5 am - 9 pm Pacific Standard Time
Saturday-Sunday 6 am - 3 pm Pacific Standard Time

For other IE7 issues, start here: http://support.microsoft.com/gp/wusupport

International customers can receive support from their local Microsoft
subsidiaries. For more information about how to contact Microsoft for
support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Jon wrote:
> I have two pcs with very similar set-ups, but one loaded IE7 successfully
> when it first was available on the Windows Update and the other that will
> not load it successfully. I had left the latter on IE6 for about a year
> until recently when the MS Updater again tried to install IE7 but
> unsuccessfully. The machine that fails is a Dell Dimension 5150 with
> Windows XP Media Center Edition 2002 SP2 loaded.
>
> The installation appears to run successfully but when the pc restarts I
> get
> the error message 'Procedure entry point GetProcessImageFileNameW could
> not
> be located in the dynamic link library PSAPI.DLL' and then after I close
> that message and click on IE7 icon nothing happens (system information
> also
> fails to load). I have tried opening IE7 without add-ons but still no joy
> so have to remove IE7 - this does not seem to complete and freezes at the
> updating registry part so it may be that not everything is changed back -
> do not know how to check However IE6 still seems to work ok. I have
> searched the pc and renamed all other Psapi.dll files apart from that in
> System 32 and I do not have Smartbridge or the other applications
> mentioned
> in posts on the pc. I have also tried installing without any
> antivirus/antimalware program running but no joy. Any suggestions
> gratefully received.

I tried these things and had previously but I still have the same problem
that I get the same error message and IE7 will not start. I think my problem
is that the IE7 does not uninstall fully when I need to get IE6 back. I had
to restore the pc today as I could not get IE6 back. Is there a way of
totally removing IE7 and the registry changes so that I can perform a clean
install. The other possible issue it that the PSAPI:DLL file seems quite old
- 2001.

"PA Bear [MS MVP]" wrote:

> > ...I have
> > searched the pc and renamed all other Psapi.dll files apart from that in
> > System 32 and I do not have Smartbridge or the other applications
> > mentioned
> > in posts on the pc.
>
> * Open an Explorer Search window (WinKey+F) | *Enable the Advanced option
> and the 3 options directly underneath it* | Search for "PSAPI.DLL" (without
> the quotes);
>
> * Rename all instances of PSAPI.DLL to PSAPIOLD.DLL or PSAPI.OLD; Do NOT
> rename C:\Windows\System32\PSAPI.DLL <=this file!
>
> * Restart the computer.
>
> cf. IE7 closes immediately when you start IE7
> http://support.microsoft.com/kb/932540
> ======================================
> Required reading IMHO before installing IE7:
>
> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> http://www.ie-vista.com/known_issues.html#pre-install
>
> [And I strongly recommend using
> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> installation source, not Automatic/Windows Update. Make *certain* that you
> check in at Windows Update immediately after installing IE7 and install any
> critical updates offered. If Optional Updates category offers Root
> Certificates update, I recommend installing it to take full advantage of
> IE7's additional security.]
>
> IEBlog : IE7 Installation and Anti-Malware Applications
> http://blogs.msdn.com/ie/archive/200...lications.aspx
> ========================
> Free phone support for Internet Explorer 7/WinXP (installation issues only)
> is available through 30 Jun-08, based on your locale. Customers must be
> running WinXP in a non-domain environment.
>
> In North America, call 1-866-234-6020
>
> Hours of operation:
> Monday-Friday 5 am - 9 pm Pacific Standard Time
> Saturday-Sunday 6 am - 3 pm Pacific Standard Time
>
> For other IE7 issues, start here: http://support.microsoft.com/gp/wusupport
>
> International customers can receive support from their local Microsoft
> subsidiaries. For more information about how to contact Microsoft for
> support issues, visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Jon wrote:
> > I have two pcs with very similar set-ups, but one loaded IE7 successfully
> > when it first was available on the Windows Update and the other that will
> > not load it successfully. I had left the latter on IE6 for about a year
> > until recently when the MS Updater again tried to install IE7 but
> > unsuccessfully. The machine that fails is a Dell Dimension 5150 with
> > Windows XP Media Center Edition 2002 SP2 loaded.
> >
> > The installation appears to run successfully but when the pc restarts I
> > get
> > the error message 'Procedure entry point GetProcessImageFileNameW could
> > not
> > be located in the dynamic link library PSAPI.DLL' and then after I close
> > that message and click on IE7 icon nothing happens (system information
> > also
> > fails to load). I have tried opening IE7 without add-ons but still no joy
> > so have to remove IE7 - this does not seem to complete and freezes at the
> > updating registry part so it may be that not everything is changed back -
> > do not know how to check However IE6 still seems to work ok. I have
> > searched the pc and renamed all other Psapi.dll files apart from that in
> > System 32 and I do not have Smartbridge or the other applications
> > mentioned
> > in posts on the pc. I have also tried installing without any
> > antivirus/antimalware program running but no joy. Any suggestions
> > gratefully received.
>
>

"Jon" <Jon@discussions.microsoft.com> wrote in message
news:3B4D6FF3-FD12-43F8-AEED-F114C775A7B8@microsoft.com...
>I have two pcs with very similar set-ups, but one loaded IE7 successfully
> when it first was available on the Windows Update and the other that will
> not
> load it successfully. I had left the latter on IE6 for about a year until
> recently when the MS Updater again tried to install IE7 but
> unsuccessfully.
> The machine that fails is a Dell Dimension 5150 with Windows XP Media
> Center
> Edition 2002 SP2 loaded.
>
> The installation appears to run successfully but when the pc restarts I
> get
> the error message 'Procedure entry point GetProcessImageFileNameW could
> not
> be located in the dynamic link library PSAPI.DLL' and then after I close
> that
> message and click on IE7 icon nothing happens (system information also
> fails
> to load). I have tried opening IE7 without add-ons but still no joy so
> have
> to remove IE7 - this does not seem to complete and freezes at the updating
> registry part so it may be that not everything is changed back - do not
> know
> how to check However IE6 still seems to work ok. I have searched the pc
> and
> renamed all other Psapi.dll files apart from that in System 32 and I do
> not
> have Smartbridge or the other applications mentioned in posts on the pc.
> I
> have also tried installing without any antivirus/antimalware program
> running
> but no joy. Any suggestions gratefully received.

Before installing IE7 see
http://www.ie-vista.com/known_issues.html#pre-install
and
http://msmvps.com/blogs/spywaresucks...18/182724.aspx
and
http://www.ie-vista.com/known_issues.html#tips

Error message when you try to install Internet Explorer 7: "Internet
Explorer could not be installed"
http://support.microsoft.com/kb/917925

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

Repost: Free phone support for Internet Explorer 7/WinXP (installation
issues only) is available through 30 Jun-08, based on your locale. Customers
must be running WinXP in a non-domain environment.

In North America, call 1-866-234-6020

Hours of operation:
Monday-Friday 5 am - 9 pm Pacific Standard Time
Saturday-Sunday 6 am - 3 pm Pacific Standard Time

For other IE7 issues, start here: http://support.microsoft.com/gp/wusupport

International customers can receive support from their local Microsoft
subsidiaries. For more information about how to contact Microsoft for
support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Jon wrote:
> I tried these things and had previously but I still have the same problem
> that I get the same error message and IE7 will not start. I think my
> problem is that the IE7 does not uninstall fully when I need to get IE6
> back. I had to restore the pc today as I could not get IE6 back. Is
> there a way of totally removing IE7 and the registry changes so that I can
> perform a clean install. The other possible issue it that the PSAPI:DLL
> file seems quite old - 2001.
>
> "PA Bear [MS MVP]" wrote:
>
>>> ...I have
>>> searched the pc and renamed all other Psapi.dll files apart from that in
>>> System 32 and I do not have Smartbridge or the other applications
>>> mentioned
>>> in posts on the pc.
>>
>> * Open an Explorer Search window (WinKey+F) | *Enable the Advanced option
>> and the 3 options directly underneath it* | Search for "PSAPI.DLL"
>> (without
>> the quotes);
>>
>> * Rename all instances of PSAPI.DLL to PSAPIOLD.DLL or PSAPI.OLD; Do NOT
>> rename C:\Windows\System32\PSAPI.DLL <=this file!
>>
>> * Restart the computer.
>>
>> cf. IE7 closes immediately when you start IE7
>> http://support.microsoft.com/kb/932540
>> ======================================
>> Required reading IMHO before installing IE7:
>>
>> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
>> http://www.ie-vista.com/known_issues.html#pre-install
>>
>> [And I strongly recommend using
>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
>> installation source, not Automatic/Windows Update. Make *certain* that
>> you
>> check in at Windows Update immediately after installing IE7 and install
>> any
>> critical updates offered. If Optional Updates category offers Root
>> Certificates update, I recommend installing it to take full advantage of
>> IE7's additional security.]
>>
>> IEBlog : IE7 Installation and Anti-Malware Applications
>> http://blogs.msdn.com/ie/archive/200...lications.aspx
>> ========================
>> Free phone support for Internet Explorer 7/WinXP (installation issues
>> only)
>> is available through 30 Jun-08, based on your locale. Customers must be
>> running WinXP in a non-domain environment.
>>
>> In North America, call 1-866-234-6020
>>
>> Hours of operation:
>> Monday-Friday 5 am - 9 pm Pacific Standard Time
>> Saturday-Sunday 6 am - 3 pm Pacific Standard Time
>>
>> For other IE7 issues, start here:
>> http://support.microsoft.com/gp/wusupport
>>
>> International customers can receive support from their local Microsoft
>> subsidiaries. For more information about how to contact Microsoft for
>> support issues, visit the International Support Web site:
>> https://support.microsoft.com/common/international.aspx
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Jon wrote:
>>> I have two pcs with very similar set-ups, but one loaded IE7
>>> successfully
>>> when it first was available on the Windows Update and the other that
>>> will
>>> not load it successfully. I had left the latter on IE6 for about a year
>>> until recently when the MS Updater again tried to install IE7 but
>>> unsuccessfully. The machine that fails is a Dell Dimension 5150 with
>>> Windows XP Media Center Edition 2002 SP2 loaded.
>>>
>>> The installation appears to run successfully but when the pc restarts I
>>> get
>>> the error message 'Procedure entry point GetProcessImageFileNameW could
>>> not
>>> be located in the dynamic link library PSAPI.DLL' and then after I close
>>> that message and click on IE7 icon nothing happens (system information
>>> also
>>> fails to load). I have tried opening IE7 without add-ons but still no
>>> joy
>>> so have to remove IE7 - this does not seem to complete and freezes at
>>> the
>>> updating registry part so it may be that not everything is changed
>>> back -
>>> do not know how to check However IE6 still seems to work ok. I have
>>> searched the pc and renamed all other Psapi.dll files apart from that in
>>> System 32 and I do not have Smartbridge or the other applications
>>> mentioned
>>> in posts on the pc. I have also tried installing without any
>>> antivirus/antimalware program running but no joy. Any suggestions
>>> gratefully received.

Many thanks Frank and PA Bear. I have decided that I need to clean out my pc
from all IE7 previous installations as it is not being removed when I try to
get IE6 back using Add/remove Programs or Spuninstl and the issue just
remains each time I try to install it afresh. I do not have a lot of time to
do this during the working week and my family need constant internet access,
so it wil probably be a week before I try again.

Many thanks for your help.
Jon

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "Jon" <Jon@discussions.microsoft.com> wrote in message
> news:3B4D6FF3-FD12-43F8-AEED-F114C775A7B8@microsoft.com...
> >I have two pcs with very similar set-ups, but one loaded IE7 successfully
> > when it first was available on the Windows Update and the other that will
> > not
> > load it successfully. I had left the latter on IE6 for about a year until
> > recently when the MS Updater again tried to install IE7 but
> > unsuccessfully.
> > The machine that fails is a Dell Dimension 5150 with Windows XP Media
> > Center
> > Edition 2002 SP2 loaded.
> >
> > The installation appears to run successfully but when the pc restarts I
> > get
> > the error message 'Procedure entry point GetProcessImageFileNameW could
> > not
> > be located in the dynamic link library PSAPI.DLL' and then after I close
> > that
> > message and click on IE7 icon nothing happens (system information also
> > fails
> > to load). I have tried opening IE7 without add-ons but still no joy so
> > have
> > to remove IE7 - this does not seem to complete and freezes at the updating
> > registry part so it may be that not everything is changed back - do not
> > know
> > how to check However IE6 still seems to work ok. I have searched the pc
> > and
> > renamed all other Psapi.dll files apart from that in System 32 and I do
> > not
> > have Smartbridge or the other applications mentioned in posts on the pc.
> > I
> > have also tried installing without any antivirus/antimalware program
> > running
> > but no joy. Any suggestions gratefully received.
>
> Before installing IE7 see
> http://www.ie-vista.com/known_issues.html#pre-install
> and
> http://msmvps.com/blogs/spywaresucks...18/182724.aspx
> and
> http://www.ie-vista.com/known_issues.html#tips
>
> Error message when you try to install Internet Explorer 7: "Internet
> Explorer could not be installed"
> http://support.microsoft.com/kb/917925
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not reply with email
>

How to perform a repair installation of Windows XP if Internet Explorer 7 is
installed:
http://support.microsoft.com/kb/917964
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Jon wrote:
> Many thanks Frank and PA Bear. I have decided that I need to clean out my
> pc from all IE7 previous installations as it is not being removed when I
> try to get IE6 back using Add/remove Programs or Spuninstl and the issue
> just remains each time I try to install it afresh. I do not have a lot of
> time to do this during the working week and my family need constant
> internet access, so it wil probably be a week before I try again.
>
> Many thanks for your help.
> Jon
>
> "Frank Saunders MS-MVP IE,OE/WM" wrote:
>
>> "Jon" <Jon@discussions.microsoft.com> wrote in message
>> news:3B4D6FF3-FD12-43F8-AEED-F114C775A7B8@microsoft.com...
>>> I have two pcs with very similar set-ups, but one loaded IE7
>>> successfully
>>> when it first was available on the Windows Update and the other that
>>> will
>>> not
>>> load it successfully. I had left the latter on IE6 for about a year
>>> until
>>> recently when the MS Updater again tried to install IE7 but
>>> unsuccessfully.
>>> The machine that fails is a Dell Dimension 5150 with Windows XP Media
>>> Center
>>> Edition 2002 SP2 loaded.
>>>
>>> The installation appears to run successfully but when the pc restarts I
>>> get
>>> the error message 'Procedure entry point GetProcessImageFileNameW could
>>> not
>>> be located in the dynamic link library PSAPI.DLL' and then after I close
>>> that
>>> message and click on IE7 icon nothing happens (system information also
>>> fails
>>> to load). I have tried opening IE7 without add-ons but still no joy so
>>> have
>>> to remove IE7 - this does not seem to complete and freezes at the
>>> updating
>>> registry part so it may be that not everything is changed back - do not
>>> know
>>> how to check However IE6 still seems to work ok. I have searched the
>>> pc
>>> and
>>> renamed all other Psapi.dll files apart from that in System 32 and I do
>>> not
>>> have Smartbridge or the other applications mentioned in posts on the pc.
>>> I
>>> have also tried installing without any antivirus/antimalware program
>>> running
>>> but no joy. Any suggestions gratefully received.
>>
>> Before installing IE7 see
>> http://www.ie-vista.com/known_issues.html#pre-install
>> and
>> http://msmvps.com/blogs/spywaresucks...18/182724.aspx
>> and
>> http://www.ie-vista.com/known_issues.html#tips
>>
>> Error message when you try to install Internet Explorer 7: "Internet
>> Explorer could not be installed"
>> http://support.microsoft.com/kb/917925
>>
>> --
>> Frank Saunders MS-MVP IE,OE/WM
>> www.fjsmjs.com
>> Do not reply with email