I have all of the updates installed, checked for viruses...I don't know what
else to do!!!! I am no expert, but can navigate through if someone is
willing to help.

I open a webpage and before I know it I get a box that opens and tells me
explore needs to close...I always send error reports, but I don't know who
gets them and how they help me....any advice?

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

angie wrote:
> I have all of the updates installed, checked for viruses...I don't know
> what
> else to do!!!! I am no expert, but can navigate through if someone is
> willing to help.
>
> I open a webpage and before I know it I get a box that opens and tells me
> explore needs to close...I always send error reports, but I don't know who
> gets them and how they help me....any advice?

"angie" <angie@discussions.microsoft.com> wrote in message
news:19B2FFE5-D8CB-4193-9283-153B57C81C6C@microsoft.com...
>I have all of the updates installed, checked for viruses...I don't know
>what
> else to do!!!! I am no expert, but can navigate through if someone is
> willing to help.
>
> I open a webpage and before I know it I get a box that opens and tells me
> explore needs to close...I always send error reports, but I don't know who
> gets them and how they help me....any advice?

Assuming IE7:

I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. See this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete date (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email