I think there is a problem with the update. After the install and
reboot, the internet explorer fails to open any web pages (while I am
connected to internet as my messengers are working)

I uninstall it and reboot the machine (which it asks for after the
uninstall) and things are just fine. I tried the install with anti-
virus turned-off but it did not help either.

Any updates on this issue? Is anyone else facing this? Any resolutions
available?

(Additionally, service pack 1 for office was released near the same
time (2-3 days back) and it has problems as well - I cannot connect to
my gmail pop3 account after the install - but I don't that is
interfereing with the IE problem)

If you search for urlmon.dll on the newsgroup, you will see other people are
having the same problem as you, and how to fix it.

Thanks

"Abhishek Padmanabh" wrote:

> I think there is a problem with the update. After the install and
> reboot, the internet explorer fails to open any web pages (while I am
> connected to internet as my messengers are working)
>
> I uninstall it and reboot the machine (which it asks for after the
> uninstall) and things are just fine. I tried the install with anti-
> virus turned-off but it did not help either.
>
> Any updates on this issue? Is anyone else facing this? Any resolutions
> available?
>
> (Additionally, service pack 1 for office was released near the same
> time (2-3 days back) and it has problems as well - I cannot connect to
> my gmail pop3 account after the install - but I don't that is
> interfereing with the IE problem)
>

"Abhishek Padmanabh" <abhishek.padmanabh******.com> wrote in message
news:eb9f5f62-42c2-46ce-b095-94bbb5c3f7f9@i12g2000prf.googlegroups.com...
>I think there is a problem with the update. After the install and
> reboot, the internet explorer fails to open any web pages (while I am
> connected to internet as my messengers are working)
>
> I uninstall it and reboot the machine (which it asks for after the
> uninstall) and things are just fine. I tried the install with anti-
> virus turned-off but it did not help either.
>
> Any updates on this issue? Is anyone else facing this? Any resolutions
> available?
>
> (Additionally, service pack 1 for office was released near the same
> time (2-3 days back) and it has problems as well - I cannot connect to
> my gmail pop3 account after the install - but I don't that is
> interfereing with the IE problem)

Turn off your anti-virus and anti-spyware programs and uninstall KB942615.
Then reinstall it and then turn them back on.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

On Dec 16, 2:43 pm, "Frank Saunders MS-MVP IE,OE/WM"
<franksaund...@mvps.org> wrote:
> "Abhishek Padmanabh" <abhishek.padman...******.com> wrote in message
>
> news:eb9f5f62-42c2-46ce-b095-94bbb5c3f7f9@i12g2000prf.googlegroups.com...
>
> >I think there is a problem with the update. After the install and
> > reboot, the internet explorer fails to open any web pages (while I am
> > connected to internet as my messengers are working)
>
> > I uninstall it and reboot the machine (which it asks for after the
> > uninstall) and things are just fine. I tried the install with anti-
> > virus turned-off but it did not help either.
>
> > Any updates on this issue? Is anyone else facing this? Any resolutions
> > available?
>
> > (Additionally, service pack 1 for office was released near the same
> > time (2-3 days back) and it has problems as well - I cannot connect to
> > my gmail pop3 account after the install - but I don't that is
> > interfereing with the IE problem)
>
> Turn off your anti-virus and anti-spyware programs and uninstall KB942615.
> Then reinstall it and then turn them back on.

I tried that with Norton turned off. It just does not work. Would you
consider windows defender as one of anti-virus/anti-spyware programs?
Anything else that I might need to turn off (windows components -
because I don't have anything else installed that could be categorized
as anti-virus/anti-spyware?

On Dec 16, 3:31 pm, Abhishek Padmanabh <abhishek.padman...******.com>
wrote:
> On Dec 16, 2:43 pm, "Frank Saunders MS-MVP IE,OE/WM"
>
>
>
>
>
> <franksaund...@mvps.org> wrote:
> > "Abhishek Padmanabh" <abhishek.padman...******.com> wrote in message
>
> >news:eb9f5f62-42c2-46ce-b095-94bbb5c3f7f9@i12g2000prf.googlegroups.com...
>
> > >I think there is a problem with the update. After the install and
> > > reboot, the internet explorer fails to open any web pages (while I am
> > > connected to internet as my messengers are working)
>
> > > I uninstall it and reboot the machine (which it asks for after the
> > > uninstall) and things are just fine. I tried the install with anti-
> > > virus turned-off but it did not help either.
>
> > > Any updates on this issue? Is anyone else facing this? Any resolutions
> > > available?
>
> > > (Additionally, service pack 1 for office was released near the same
> > > time (2-3 days back) and it has problems as well - I cannot connect to
> > > my gmail pop3 account after the install - but I don't that is
> > > interfereing with the IE problem)
>
> > Turn off your anti-virus and anti-spyware programs and uninstall KB942615.
> > Then reinstall it and then turn them back on.
>
> I tried that with Norton turned off. It just does not work. Would you
> consider windows defender as one of anti-virus/anti-spyware programs?
> Anything else that I might need to turn off (windows components -
> because I don't have anything else installed that could be categorized
> as anti-virus/anti-spyware?- Hide quoted text -
>
> - Show quoted text -

Also, I don't have any add-ins installed for IE. The toolbars are all
disabled for now.

On Dec 16, 1:14 pm, John <J...@discussions.microsoft.com> wrote:
> If you search for urlmon.dll on the newsgroup, you will see other people are
> having the same problem as you, and how to fix it.

Sorry, there is just so much on these forums about urlmon.dll that I
am not sure which one applies to my case. I could find references for
xp but not for vista.

Are you pointing at:

regsvr32 urlmon.dll?

It would be nice if you could point me to the exact solution. I tried
turning off norton antivirus but it doesn't help either. Somewhere I
read, that I need to double re-boot after update install. That doesn't
work either.

Go to microsoft.public.windowsupdate newsgroup and search for kb942615 vista
or urlmon.dll vista

"Abhishek Padmanabh" wrote:

> On Dec 16, 3:31 pm, Abhishek Padmanabh <abhishek.padman...******.com>
> wrote:
> > On Dec 16, 2:43 pm, "Frank Saunders MS-MVP IE,OE/WM"
> >
> >
> >
> >
> >
> > <franksaund...@mvps.org> wrote:
> > > "Abhishek Padmanabh" <abhishek.padman...******.com> wrote in message
> >
> > >news:eb9f5f62-42c2-46ce-b095-94bbb5c3f7f9@i12g2000prf.googlegroups.com...
> >
> > > >I think there is a problem with the update. After the install and
> > > > reboot, the internet explorer fails to open any web pages (while I am
> > > > connected to internet as my messengers are working)
> >
> > > > I uninstall it and reboot the machine (which it asks for after the
> > > > uninstall) and things are just fine. I tried the install with anti-
> > > > virus turned-off but it did not help either.
> >
> > > > Any updates on this issue? Is anyone else facing this? Any resolutions
> > > > available?
> >
> > > > (Additionally, service pack 1 for office was released near the same
> > > > time (2-3 days back) and it has problems as well - I cannot connect to
> > > > my gmail pop3 account after the install - but I don't that is
> > > > interfereing with the IE problem)
> >
> > > Turn off your anti-virus and anti-spyware programs and uninstall KB942615.
> > > Then reinstall it and then turn them back on.
> >
> > I tried that with Norton turned off. It just does not work. Would you
> > consider windows defender as one of anti-virus/anti-spyware programs?
> > Anything else that I might need to turn off (windows components -
> > because I don't have anything else installed that could be categorized
> > as anti-virus/anti-spyware?- Hide quoted text -
> >
> > - Show quoted text -
>
> Also, I don't have any add-ins installed for IE. The toolbars are all
> disabled for now.
>

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/

Abhishek Padmanabh wrote:
> I think there is a problem with the update. After the install and
> reboot, the internet explorer fails to open any web pages (while I am
> connected to internet as my messengers are working)
>
> I uninstall it and reboot the machine (which it asks for after the
> uninstall) and things are just fine. I tried the install with anti-
> virus turned-off but it did not help either.
>
> Any updates on this issue? Is anyone else facing this? Any resolutions
> available?
>
> (Additionally, service pack 1 for office was released near the same
> time (2-3 days back) and it has problems as well - I cannot connect to
> my gmail pop3 account after the install - but I don't that is
> interfereing with the IE problem)

"Abhishek Padmanabh" <abhishek.padmanabh******.com> wrote in message
news:7bb0346a-5737-4f94-9971-27f96c83bfa1@s8g2000prg.googlegroups.com...
> On Dec 16, 2:43 pm, "Frank Saunders MS-MVP IE,OE/WM"
> <franksaund...@mvps.org> wrote:
>> "Abhishek Padmanabh" <abhishek.padman...******.com> wrote in message
>>
>> news:eb9f5f62-42c2-46ce-b095-94bbb5c3f7f9@i12g2000prf.googlegroups.com...
>>
>> >I think there is a problem with the update. After the install and
>> > reboot, the internet explorer fails to open any web pages (while I am
>> > connected to internet as my messengers are working)
>>
>> > I uninstall it and reboot the machine (which it asks for after the
>> > uninstall) and things are just fine. I tried the install with anti-
>> > virus turned-off but it did not help either.
>>
>> > Any updates on this issue? Is anyone else facing this? Any resolutions
>> > available?
>>
>> > (Additionally, service pack 1 for office was released near the same
>> > time (2-3 days back) and it has problems as well - I cannot connect to
>> > my gmail pop3 account after the install - but I don't that is
>> > interfereing with the IE problem)
>>
>> Turn off your anti-virus and anti-spyware programs and uninstall
>> KB942615.
>> Then reinstall it and then turn them back on.
>
> I tried that with Norton turned off. It just does not work. Would you
> consider windows defender as one of anti-virus/anti-spyware programs?
> Anything else that I might need to turn off (windows components -
> because I don't have anything else installed that could be categorized
> as anti-virus/anti-spyware?

Windows Defender is anti-spyware, but you'd think it would let a Microsoft
update get past.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

I have the same problem with KB942615 preventing going to any websites.
Running XP Pro Service Pack2 with IE 7. I tried the 5-point solution below
and it didn't work for me any other suggestions?

"PA Bear" wrote:

> Error message after you install a Windows Internet Explorer 7 update from
> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> http://support.microsoft.com/kb/942818
>
> If tweaking your third-party firewall's settings don't help, try the
> following:
>
> 1. Disable your anti-virus application, any real-time protection provided by
> an anti-spyware application (except for Windows Defender; includes Spybot
> Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> third-party firewall AND enable the Windows Firewall.
>
> NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
> browsing; reading email; chatting) except #4 below until your anti-virus
> application has been re-enabled! If you're running ZA Free firewall, you
> may need to uninstall it instead of disabling it.
>
> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
> via Add/Remove Programs (make sure Show Updates box is checked at top right)
> and reboot.
>
> 3. Re-do #1 above.
>
> 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> offered. If "Root Certificates" update is listed in the Optional Updates
> category, you might install it, too, to take full advantage of IE7's
> additional security.
>
> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> applicable, disable the Windows Firewall and enable your third-party
> firewall.
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L.ORG http://66.39.69.143/
>
> Abhishek Padmanabh wrote:
> > I think there is a problem with the update. After the install and
> > reboot, the internet explorer fails to open any web pages (while I am
> > connected to internet as my messengers are working)
> >
> > I uninstall it and reboot the machine (which it asks for after the
> > uninstall) and things are just fine. I tried the install with anti-
> > virus turned-off but it did not help either.
> >
> > Any updates on this issue? Is anyone else facing this? Any resolutions
> > available?
> >
> > (Additionally, service pack 1 for office was released near the same
> > time (2-3 days back) and it has problems as well - I cannot connect to
> > my gmail pop3 account after the install - but I don't that is
> > interfereing with the IE problem)
>
>

What anti-virus application and anti-spyware applications (if any) are
installed?

1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
do NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update.]

Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/


Sunray wrote:
> I have the same problem with KB942615 preventing going to any websites.
> Running XP Pro Service Pack2 with IE 7. I tried the 5-point solution
> below
> and it didn't work for me any other suggestions?
>
> "PA Bear" wrote:
>
>> Error message after you install a Windows Internet Explorer 7 update from
>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>> http://support.microsoft.com/kb/942818
>>
>> If tweaking your third-party firewall's settings don't help, try the
>> following:
>>
>> 1. Disable your anti-virus application, any real-time protection provided
>> by an anti-spyware application (except for Windows Defender; includes
>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
>> third-party firewall AND enable the Windows Firewall.
>>
>> NB: You're "working without a net" now: Don't to ANYTHING else online
>> (e.g., browsing; reading email; chatting) except #4 below until your
>> anti-virus application has been re-enabled! If you're running ZA Free
>> firewall, you may need to uninstall it instead of disabling it.
>>
>> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
>> via Add/Remove Programs (make sure Show Updates box is checked at top
>> right) and reboot.
>>
>> 3. Re-do #1 above.
>>
>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>> Updates offered. If "Root Certificates" update is listed in the Optional
>> Updates category, you might install it, too, to take full advantage of
>> IE7's additional security.
>>
>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>> applicable, disable the Windows Firewall and enable your third-party
>> firewall.
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L.ORG http://66.39.69.143/
>>
>> Abhishek Padmanabh wrote:
>>> I think there is a problem with the update. After the install and
>>> reboot, the internet explorer fails to open any web pages (while I am
>>> connected to internet as my messengers are working)
>>>
>>> I uninstall it and reboot the machine (which it asks for after the
>>> uninstall) and things are just fine. I tried the install with anti-
>>> virus turned-off but it did not help either.
>>>
>>> Any updates on this issue? Is anyone else facing this? Any resolutions
>>> available?
>>>
>>> (Additionally, service pack 1 for office was released near the same
>>> time (2-3 days back) and it has problems as well - I cannot connect to
>>> my gmail pop3 account after the install - but I don't that is
>>> interfereing with the IE problem)

On Dec 17, 6:37 am, "Frank Saunders MS-MVP IE,OE/WM"
<franksaund...@mvps.org> wrote:
> "Abhishek Padmanabh" <abhishek.padman...******.com> wrote in message
>
> news:7bb0346a-5737-4f94-9971-27f96c83bfa1@s8g2000prg.googlegroups.com...
>
>
>
>
>
> > On Dec 16, 2:43 pm, "Frank Saunders MS-MVP IE,OE/WM"
> > <franksaund...@mvps.org> wrote:
> >> "Abhishek Padmanabh" <abhishek.padman...******.com> wrote in message
>
> >>news:eb9f5f62-42c2-46ce-b095-94bbb5c3f7f9@i12g2000prf.googlegroups.com...
>
> >> >I think there is a problem with the update. After the install and
> >> > reboot, the internet explorer fails to open any web pages (while I am
> >> > connected to internet as my messengers are working)
>
> >> > I uninstall it and reboot the machine (which it asks for after the
> >> > uninstall) and things are just fine. I tried the install with anti-
> >> > virus turned-off but it did not help either.
>
> >> > Any updates on this issue? Is anyone else facing this? Any resolutions
> >> > available?
>
> >> > (Additionally, service pack 1 for office was released near the same
> >> > time (2-3 days back) and it has problems as well - I cannot connect to
> >> > my gmail pop3 account after the install - but I don't that is
> >> > interfereing with the IE problem)
>
> >> Turn off your anti-virus and anti-spyware programs and uninstall
> >> KB942615.
> >> Then reinstall it and then turn them back on.
>
> > I tried that with Norton turned off. It just does not work. Would you
> > consider windows defender as one of anti-virus/anti-spyware programs?
> > Anything else that I might need to turn off (windows components -
> > because I don't have anything else installed that could be categorized
> > as anti-virus/anti-spyware?
>
> Windows Defender is anti-spyware, but you'd think it would let a Microsoft
> update get past.
>
> --
> Frank Saunders MS-MVP IE,OE/WMwww.fjsmjs.com
> Do not reply with email- Hide quoted text -
>
> - Show quoted text -

Thanks! I got it working now. The problem was - I had stopped the
various norton services (set them to manual as well so that on restart
they don't come up again) but it was still running (saw it from
control panel->security center). I shut down all monitoring
permanently and then did a reboot and then installed the KB942615
update and then rebooted and it works. I brought back all services to
automatic then and started all monitoring for NAV. Done!

It is rather crazy though. Lots to do for this just one update! Thanks
very much!

On Dec 18, 12:04 am, Sunray <Sun...@discussions.microsoft.com> wrote:
> I have the same problem with KB942615 preventing going to any websites.
> Running XP Pro Service Pack2 with IE 7. I tried the 5-point solution below
> and it didn't work for me any other suggestions?

My problem was specific to vista as I am using vista. But may be its
the same case for windows as well. "Make sure" none of the antivirus
monitoring is on. Check from security center in control panel (it is
there in vista, not sure if it is there in XP but check it out). Shut
down all monitoring permanently (note: this does not mean uninstall
the anti-virus/anti-spyware apps!). And reboot and then install the
update and then reboot. The problem shouldn't come because it did not
come for me.

Abhishek Padmanabh wrote:
>>>>> I think there is a problem with the update. After the install and
>>>>> reboot, the internet explorer fails to open any web pages (while I am
>>>>> connected to internet as my messengers are working)
>>
>>>>> I uninstall it and reboot the machine (which it asks for after the
>>>>> uninstall) and things are just fine. I tried the install with anti-
>>>>> virus turned-off but it did not help either.
>>
>>>>> Any updates on this issue? Is anyone else facing this? Any resolutions
>>>>> available?
>>
>>>>> (Additionally, service pack 1 for office was released near the same
>>>>> time (2-3 days back) and it has problems as well - I cannot connect to
>>>>> my gmail pop3 account after the install - but I don't that is
>>>>> interfereing with the IE problem)
>>
>>>> Turn off your anti-virus and anti-spyware programs and uninstall
>>>> KB942615.
>>>> Then reinstall it and then turn them back on.
>>
>>> I tried that with Norton turned off. It just does not work. Would you
>>> consider windows defender as one of anti-virus/anti-spyware programs?
>>> Anything else that I might need to turn off (windows components -
>>> because I don't have anything else installed that could be categorized
>>> as anti-virus/anti-spyware?
>>
>> Windows Defender is anti-spyware, but you'd think it would let a
>> Microsoft
>> update get past.
>>
> Thanks! I got it working now. The problem was - I had stopped the
> various norton services (set them to manual as well so that on restart
> they don't come up again) but it was still running (saw it from
> control panel->security center). I shut down all monitoring
> permanently and then did a reboot and then installed the KB942615
> update and then rebooted and it works. I brought back all services to
> automatic then and started all monitoring for NAV. Done!
>
> It is rather crazy though. Lots to do for this just one update! Thanks
> very much!

Norton strikes again...in Vista (according to OP's reply to another thread
here)!