every time i try to get the internet options up to delete my history etc it
pops up for one second then goes again and i cant access it through control
panel either, does anyone know how to help me plz? will be very grateful.
thanks

Hi,
Which version of Windows?
Which version of Internet Explorer?
Is there parental control or content filtering software installed?

Don
[MS MVP- IE]

"emmacmarsh" <emmacmarsh@discussions.microsoft.com> wrote in message
news:5B55E57E-64AE-442B-9088-76C99AAFBC28@microsoft.com...
> every time i try to get the internet options up to delete my history etc
it
> pops up for one second then goes again and i cant access it through
control
> panel either, does anyone know how to help me plz? will be very grateful.
> thanks

hi i am using ie7 and i have windows xp on and as for parent filters? i dunno
love i dont know wot they are

"Don Varnau" wrote:

> Hi,
> Which version of Windows?
> Which version of Internet Explorer?
> Is there parental control or content filtering software installed?
>
> Don
> [MS MVP- IE]
>
> "emmacmarsh" <emmacmarsh@discussions.microsoft.com> wrote in message
> news:5B55E57E-64AE-442B-9088-76C99AAFBC28@microsoft.com...
> > every time i try to get the internet options up to delete my history etc
> it
> > pops up for one second then goes again and i cant access it through
> control
> > panel either, does anyone know how to help me plz? will be very grateful.
> > thanks
>
>

Hi,

It's possible that file in the \System32 folder "inetcpl.cpl" has become
corrupted. You might try the following procedure to get a fresh copy of
that file placed back into the \System32 folder.

The following assumes you are using Windows XP, if you are uncomfortable
about proceeding with this troubleshooting step ask a friend that is
knowledgeable with computers to attempt it for you:)

1. Using Windows Explorer, navigate to the following folder:
C:\WINDOWS\System32

2. Inside the \System32 folder you will find a file named "inetcpl.cpl",
right-click on that file and rename it to something like "inetcpl.old".
Note: You will be alerted about changing the name of this file, just click
OK.

3. Wait a few seconds and then click on View||Refresh and you should see
that WFP(Windows File Protection) has moved a fresh copy of "inetcpl.cpl"
from the "C:\WINDOWS\system32\dllcache" folder back into the \System32
folder to replace the one you renamed.

Once WFP(Windows File Protection) moves a fresh copy of "inetcpl.cpl" into
the
\System32 folder, you can then delete the file you renamed to "inetcpl.old".

Good luck,

Donald Anadell




"emmacmarsh" <emmacmarsh@discussions.microsoft.com> wrote in message
news:5B55E57E-64AE-442B-9088-76C99AAFBC28@microsoft.com...
> every time i try to get the internet options up to delete my history etc
> it
> pops up for one second then goes again and i cant access it through
> control
> panel either, does anyone know how to help me plz? will be very grateful.
> thanks

hi, thank you very much i will try that now.

"Donald Anadell" wrote:

> Hi,
>
> It's possible that file in the \System32 folder "inetcpl.cpl" has become
> corrupted. You might try the following procedure to get a fresh copy of
> that file placed back into the \System32 folder.
>
> The following assumes you are using Windows XP, if you are uncomfortable
> about proceeding with this troubleshooting step ask a friend that is
> knowledgeable with computers to attempt it for you:)
>
> 1. Using Windows Explorer, navigate to the following folder:
> C:\WINDOWS\System32
>
> 2. Inside the \System32 folder you will find a file named "inetcpl.cpl",
> right-click on that file and rename it to something like "inetcpl.old".
> Note: You will be alerted about changing the name of this file, just click
> OK.
>
> 3. Wait a few seconds and then click on View||Refresh and you should see
> that WFP(Windows File Protection) has moved a fresh copy of "inetcpl.cpl"
> from the "C:\WINDOWS\system32\dllcache" folder back into the \System32
> folder to replace the one you renamed.
>
> Once WFP(Windows File Protection) moves a fresh copy of "inetcpl.cpl" into
> the
> \System32 folder, you can then delete the file you renamed to "inetcpl.old".
>
> Good luck,
>
> Donald Anadell
>
>
>
>
> "emmacmarsh" <emmacmarsh@discussions.microsoft.com> wrote in message
> news:5B55E57E-64AE-442B-9088-76C99AAFBC28@microsoft.com...
> > every time i try to get the internet options up to delete my history etc
> > it
> > pops up for one second then goes again and i cant access it through
> > control
> > panel either, does anyone know how to help me plz? will be very grateful.
> > thanks
>
>
>
>
>

hi, right i did what you said to do but i couldnt find any .cpl files they
are all in .dll format which i dont understand either. it still let me do
what you reccomended but didnt rectify it. also as a point of interest the
file names inetcpl didnt have a real icon it looked like a piece of paper
with a small pattern on it? like a unfinished file maybe?

"emmacmarsh" <emmacmarsh@discussions.microsoft.com> wrote in message
news:5B55E57E-64AE-442B-9088-76C99AAFBC28@microsoft.com...
> every time i try to get the internet options up to delete my history etc
> it
> pops up for one second then goes again and i cant access it through
> control
> panel either, does anyone know how to help me plz? will be very grateful.
> thanks

Close IE.
Open Regedit.
Find the value NoBrowserOptions and remove every instance of it.
It is most likely (but not necessarily) to be here:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet Explorer\Restrictions

You might try this from Mike Burgess first if you use SpyBot:
'Did you by chance run SpyBot's Immunize feature?
If so, you can unlock by unchecking the option to "Protect IE Control
Panel".
See http://forums.spywareinfo.com/index.php?showtopic=6748

AdAware, MS Anti-Spyware and other anti-spyware and anti-virus programs may
have similar options.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

"emmacmarsh" <emmacmarsh@discussions.microsoft.com> wrote in message
news:61F4C606-A143-4B0F-92D1-3B8F988C659F@microsoft.com...

> hi, right i did what you said to do but i couldnt find any .cpl files they
> are all in .dll format
In order to see the file extension .cpl in Windows Explorer you would have
to click on Tools||Folder Options...||View, and uncheck the following item:
"Hide extensions for known file types"

This will allow you to see it as "inetcpl.cpl" instead of just "inetcpl"

> which i dont understand either.

> it still let me do
> what you reccomended but didnt rectify it.

Then I have to assume your problem isn't arrising as a result of a corrupted
"inetcpl.cpl" file, but resides elsewhere.

> also as a point of interest the
> file names inetcpl didnt have a real icon it looked like a piece of paper
> with a small pattern on it?

What you've described sounds like the proper icon for that file to me.

>like a unfinished file maybe?

Is it possible that you have some third party Security software installed
that has a feature set to block the Internet Options, such as Spybot?

You might also what to do a thurough check of your machine for malware that
might be causing this issue.

Good luck,

Donald Andell

I have the same problem as emmacmarsh. I found a partial solution on the
internet. Its a tedious workaround at best, but certainly not a cure.
According to the internet advice, I found a working copy of inetcpl.cpl (a
350KB file) on another computer of mine that has a working internet options
(by the way, all of my machines are configured the same way, but this is the
only machine that has this problem... admittedly i have installed more
software on this machine than the others). Anyway, the current copy of
inetcpl.cpl is 1789KB. I delete that file and paste in the new file, and
suddenly I have access to my internet options. And I continue to have access,
but the file replacement triggers an automatic update (and its the same auto
update everytime) that replaces the working file with the 1789KB file that
doesnt work. This is what is so tedious. I even emailed Microsoft but got no
reply. I hope that some MS engineer looks at my post and can offer a solution
once and for all. Other than this problem, my WinXP is working great. This is
the only reason that I feel like reinstalling my OS, and I dislike that
process a great deal. Please help!

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "emmacmarsh" <emmacmarsh@discussions.microsoft.com> wrote in message
> news:5B55E57E-64AE-442B-9088-76C99AAFBC28@microsoft.com...
> > every time i try to get the internet options up to delete my history etc
> > it
> > pops up for one second then goes again and i cant access it through
> > control
> > panel either, does anyone know how to help me plz? will be very grateful.
> > thanks
>
> Close IE.
> Open Regedit.
> Find the value NoBrowserOptions and remove every instance of it.
> It is most likely (but not necessarily) to be here:
> HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet Explorer\Restrictions
>
> You might try this from Mike Burgess first if you use SpyBot:
> 'Did you by chance run SpyBot's Immunize feature?
> If so, you can unlock by unchecking the option to "Protect IE Control
> Panel".
> See http://forums.spywareinfo.com/index.php?showtopic=6748
>
> AdAware, MS Anti-Spyware and other anti-spyware and anti-virus programs may
> have similar options.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not send email
>

I have the same problem as emmacmarsh. I found a partial solution on the
internet. Its a tedious workaround at best, but certainly not a cure.
According to the internet advice, I found a working copy of inetcpl.cpl (a
350KB file) on another computer of mine that has a working internet options
(by the way, all of my machines are configured the same way, but this is the
only machine that has this problem... admittedly i have installed more
software on this machine than the others). Anyway, the current copy of
inetcpl.cpl is 1789KB. I delete that file and paste in the new file, and
suddenly I have access to my internet options. And I continue to have access,
but the file replacement triggers an automatic update (and its the same auto
update everytime) that replaces the working file with the 1789KB file that
doesnt work. This is what is so tedious. I even emailed Microsoft but got no
reply. I hope that some MS engineer looks at my post and can offer a solution
once and for all. Other than this problem, my WinXP is working great. This is
the only reason that I feel like reinstalling my OS, and I dislike that
process a great deal. Please help!

How does one go about getting the attention of some microsoft software
engineer? Is there a better location to post?


"emmacmarsh" wrote:

> every time i try to get the internet options up to delete my history etc it
> pops up for one second then goes again and i cant access it through control
> panel either, does anyone know how to help me plz? will be very grateful.
> thanks

"jsbal" <jsbal@discussions.microsoft.com> wrote in message
news:C8AC36A5-6ED1-4558-9135-C71C3D7E2E16@microsoft.com...
>I have the same problem as emmacmarsh. I found a partial solution on the
> internet. Its a tedious workaround at best, but certainly not a cure.
> According to the internet advice, I found a working copy of inetcpl.cpl (a
> 350KB file) on another computer of mine that has a working internet
> options
> (by the way, all of my machines are configured the same way, but this is
> the
> only machine that has this problem... admittedly i have installed more
> software on this machine than the others). Anyway, the current copy of
> inetcpl.cpl is 1789KB. I delete that file and paste in the new file, and
> suddenly I have access to my internet options. And I continue to have
> access,
> but the file replacement triggers an automatic update (and its the same
> auto
> update everytime) that replaces the working file with the 1789KB file that
> doesnt work. This is what is so tedious. I even emailed Microsoft but got
> no
> reply. I hope that some MS engineer looks at my post and can offer a
> solution
> once and for all. Other than this problem, my WinXP is working great. This
> is
> the only reason that I feel like reinstalling my OS, and I dislike that
> process a great deal. Please help!
>
> How does one go about getting the attention of some microsoft software
> engineer? Is there a better location to post?


http://support.microsoft.com/gp/contactbug
It will get read by a human being and forwarded to the proper programming
team. You are not likely to get an answer unless they want more
information.

The inetcpl.cpl you mention does not come alone but with an update. Without
the rest of the update Windows is apt to reject the 2007.12.06 version. I'm
not sure what update it came with, but make sure your WinXP has all the
proper critical updates from Windows Update. I recommend installing them
with all security programs except Windows Firewall turned off.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

Thanks for your response, Frank. Interestingly, the 350KB copy that works
actually also resides in my machine, but in a different location....
c:windows\ie7. However, in c:windows\system32 is where the nonworking copy
resides. They coexist; what a paradox?!

The only other software that I am running that can affect new software
installs is McAfee Viruscan, but that is running on all my other machines as
well (7 aside from this one). But since I am expecting an auto update from
Microsoft that I have scheduled for 3AM, I have disabled the access control
of McAfee that can stop some software installs dead in their track. I doubt
this will help.

I look forward to the solution for this problem. Many other people are
experiencing this issue. Simply google "inetcpl.cpl 350KB" and you can see
there posts.

Thank you.

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "jsbal" <jsbal@discussions.microsoft.com> wrote in message
> news:C8AC36A5-6ED1-4558-9135-C71C3D7E2E16@microsoft.com...
> >I have the same problem as emmacmarsh. I found a partial solution on the
> > internet. Its a tedious workaround at best, but certainly not a cure.
> > According to the internet advice, I found a working copy of inetcpl.cpl (a
> > 350KB file) on another computer of mine that has a working internet
> > options
> > (by the way, all of my machines are configured the same way, but this is
> > the
> > only machine that has this problem... admittedly i have installed more
> > software on this machine than the others). Anyway, the current copy of
> > inetcpl.cpl is 1789KB. I delete that file and paste in the new file, and
> > suddenly I have access to my internet options. And I continue to have
> > access,
> > but the file replacement triggers an automatic update (and its the same
> > auto
> > update everytime) that replaces the working file with the 1789KB file that
> > doesnt work. This is what is so tedious. I even emailed Microsoft but got
> > no
> > reply. I hope that some MS engineer looks at my post and can offer a
> > solution
> > once and for all. Other than this problem, my WinXP is working great. This
> > is
> > the only reason that I feel like reinstalling my OS, and I dislike that
> > process a great deal. Please help!
> >
> > How does one go about getting the attention of some microsoft software
> > engineer? Is there a better location to post?
>
>
> http://support.microsoft.com/gp/contactbug
> It will get read by a human being and forwarded to the proper programming
> team. You are not likely to get an answer unless they want more
> information.
>
> The inetcpl.cpl you mention does not come alone but with an update. Without
> the rest of the update Windows is apt to reject the 2007.12.06 version. I'm
> not sure what update it came with, but make sure your WinXP has all the
> proper critical updates from Windows Update. I recommend installing them
> with all security programs except Windows Firewall turned off.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not reply with email
>
>

Hey Frank and everybody. Rather than wait for the MS Autoupdate, I triggered
it manually. The update that triggers the replacement of the 350KB working
inetcpl.cpl with the 1789KB nonworking copy of inetcpl.cpl is....

Cumulative Security Update for Internet Explorer 7 for Windows XP (KB944533).

..... somebody please help. Thank you all for looking.


"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "jsbal" <jsbal@discussions.microsoft.com> wrote in message
> news:C8AC36A5-6ED1-4558-9135-C71C3D7E2E16@microsoft.com...
> >I have the same problem as emmacmarsh. I found a partial solution on the
> > internet. Its a tedious workaround at best, but certainly not a cure.
> > According to the internet advice, I found a working copy of inetcpl.cpl (a
> > 350KB file) on another computer of mine that has a working internet
> > options
> > (by the way, all of my machines are configured the same way, but this is
> > the
> > only machine that has this problem... admittedly i have installed more
> > software on this machine than the others). Anyway, the current copy of
> > inetcpl.cpl is 1789KB. I delete that file and paste in the new file, and
> > suddenly I have access to my internet options. And I continue to have
> > access,
> > but the file replacement triggers an automatic update (and its the same
> > auto
> > update everytime) that replaces the working file with the 1789KB file that
> > doesnt work. This is what is so tedious. I even emailed Microsoft but got
> > no
> > reply. I hope that some MS engineer looks at my post and can offer a
> > solution
> > once and for all. Other than this problem, my WinXP is working great. This
> > is
> > the only reason that I feel like reinstalling my OS, and I dislike that
> > process a great deal. Please help!
> >
> > How does one go about getting the attention of some microsoft software
> > engineer? Is there a better location to post?
>
>
> http://support.microsoft.com/gp/contactbug
> It will get read by a human being and forwarded to the proper programming
> team. You are not likely to get an answer unless they want more
> information.
>
> The inetcpl.cpl you mention does not come alone but with an update. Without
> the rest of the update Windows is apt to reject the 2007.12.06 version. I'm
> not sure what update it came with, but make sure your WinXP has all the
> proper critical updates from Windows Update. I recommend installing them
> with all security programs except Windows Firewall turned off.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not reply with email
>
>

"jsbal" <jsbal@discussions.microsoft.com> wrote in message
news:6EC8E8A2-FFC3-4E70-9ADC-7955BF7E7C82@microsoft.com...
> Hey Frank and everybody. Rather than wait for the MS Autoupdate, I
> triggered
> it manually. The update that triggers the replacement of the 350KB working
> inetcpl.cpl with the 1789KB nonworking copy of inetcpl.cpl is....
>
> Cumulative Security Update for Internet Explorer 7 for Windows XP
> (KB944533).


Uninstall KB944533.
Turn off all security software except Windows Firewall and reinstall it.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

Frank,

Problem solved once and for all, by calling MS and using their techniques
for reinstalling ie7.

Frank, I visited the link you provided...
http://support.microsoft.com/gp/contactbug
.. I called Microsoft with a number I got from that website... Report a
Microsoft Product Bug
If you think you have found a bug in a Microsoft product, contact our
Microsoft Product Support Services department.
(800) MICROSOFT (642-7676)
.... Microsoft actually listened to my concerns, told me that the problem is
known and that about March 15th an update solution will be available, but at
the same time escalated my case to the ie7 team. The ie7 team support member
listened and immediately guessed that somehow my ie7 was corrupted. He said
that when I changed the file and got options to work that the MS update that
followed would replace that file and whatever was corrupt in my ie7 was not
compatible with the new inetcpl.cpl file.

He first had me enter cmd at the run box. Then he had me run "regsvr32
inetcpl.cpl". I got an error "inetcpl.cpl was loaded, but the
DllRegisterServer entry point was not found. inetcpl.cpl does not appear to
be a .DLL or .OCX file." The ie7 tech said that apparently ie7 doesnt
recognize the inetcpl.cpl to be a valid file.

He said I need to reinstall ie7, but using microsoft tools as opposed to
using add and delete programs. He had me go surf to "goie7.notlong.com" by
typing only that into my address bar of my ie7 browser. Then he told me to
install the tool which uninstalled ie7. I now had ie6 and he asked me to test
my ie options. The options window opened fine. The he told me to run
"msconfig", and from the general tab, he told me to uncheck load startup
items. The at the services tab he had me check hide all microsoft services,
hit apply, and then manually uncheck all third party services, and click OK.
Next he had me restart my computer.

After the restart, the ie7 tech directed me to enter "getmeie7.notlong.com"
in my browsers address bar. This installed a fresh copy of ie7. Then I tested
ie options and sure enough it worked. Then I undid all the msconfig changes
and restarted all third party services. Then I ran the Microsoft updates and
fully updated my os, WinXP pro.

Problem solved.

They are going to call me on March 5th as a follow up. But with a fully
updated OS, I doubt things are going to fail now.

Thanks for all your help, and I hope this helps other people as well. BTW,
this posting was difficult for me to find. I wish we could make this posting
easier to find, but I do not how to do that. Can you help? I tried searches
like internet options wont open and I keep getting no search results.

Anyway, good luck to all, hope this helped.

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "jsbal" <jsbal@discussions.microsoft.com> wrote in message
> news:6EC8E8A2-FFC3-4E70-9ADC-7955BF7E7C82@microsoft.com...
> > Hey Frank and everybody. Rather than wait for the MS Autoupdate, I
> > triggered
> > it manually. The update that triggers the replacement of the 350KB working
> > inetcpl.cpl with the 1789KB nonworking copy of inetcpl.cpl is....
> >
> > Cumulative Security Update for Internet Explorer 7 for Windows XP
> > (KB944533).
>
>
> Uninstall KB944533.
> Turn off all security software except Windows Firewall and reinstall it.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not reply with email
>
>