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Old 11-18-2007, 09:23 PM
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Exclamation Outlook Express, IE not working, Cannot access Internet Options

Everything is screwed up!

I cannot figure out what happened to my computer. I use Outlook Express to check my email, but when I try to open it it gives me the error report dialog box. When I click to get more info it says:

"App Ver: 6.0.2900.2180
Mod Name: msimn.exe
Mod ver: 6.0.2900.2180
Offset: 0001145d"

When I reboot my computer I also get an application error for hpqthb08.exe "app error 0xc00007b".

I have Win XP Pro 2. Right now I'm using my ISP's browswer. When I click on Internet Explorer it doesn't even open a window. When I try to access the Internet Options through the Settings Menu it will not open for me to access it. I've even tried it from Run and no luck. I've used what registry repair software I have with no luck. I have Hijack this, so if anyone can make since of what it says it would be greatly appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:16:34 PM, on 11/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\algs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Micro Innovations\Optical Scroll\mouse32a.exe
C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\PeerGuardian2\pg2.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Yahoo! SearchBar Home Page
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Yahoo!
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google News
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = Yahoo! SearchBar Home Page
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = Yahoo!
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: (no name) - {11A69AE4-FBED-4832-A2BF-45AF82825583} - (no file)
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Micro Innovations\Optical Scroll\mouse32a.exe
O4 - HKLM\..\Run: [KEMailKb] C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
O4 - HKLM\..\Run: [KPDrv4XP] C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DRam rar proc] winupdaterar.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [Windows Logon Application] C:\WINDOWS\system32\logon.exe
O4 - HKLM\..\Run: [0c17d7c2] rundll32.exe "C:\WINDOWS\system32\chepunys.dll",b
O4 - HKLM\..\Run: [Application Layer Gateway Service] C:\WINDOWS\system32\algs.exe
O4 - HKLM\..\RunServices: [DRam rar proc] winupdaterar.exe
O4 - HKCU\..\Run: [PeerGuardian] C:\Program Files\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Verizon Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {54D53429-945C-4188-B460-C81356541882} (SaveImageFiles Class) - http://eshare.hpphoto.com/Download/H...LocalPrint.CAB
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAV...oadManager.ocx
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: DomainService - Unknown owner - C:\WINDOWS\system32\ooepfivw.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O24 - Desktop Component 0: (no name) - https://a248.e.akamai.net/sec.yimg.c...g_wbadsl_3.gif
--
End of file - 9573 bytes

Also when I look at my System Information I notice these files are missing and/or unavailable:

iecont.dll
iecontlc.dll
ieuinit.inf

Please help! I've tried Microsoft's support site and nothing is working. I do not believe its a hardware issue. This is a new computer (I've only had it since May)!
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Old 11-18-2007, 09:23 PM
  #2 (permalink)  
Old 11-19-2007, 09:30 AM
PA Bear
Newsgroup Contributor
 
Posts: n/a
Re: Outlook Express, IE not working, Cannot access Internet Options

[We do not interpret HijackThis logs in public newsgroups.]

You've got a particularly nasty new Zlob/Vundo/SDBot variant infection that
keeps mutating every hour. You'll need assistance from an experienced
handler to get the machine cleaned up. (Or you can format & reinstall
Windows; a Repair Install will NOT help!)

=> Do NOT attempt to clean this up by yourself. Do NOT run ANY anti-spyware
or cleaning utilities without being directed to do so by your handler!
Doing so will only make it more difficult to get the machine cleaned up.

When all else fails, HijackThis is the preferred tool to use. It will help
you and your handler to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


Sprieto wrote:
> Everything is screwed up!
>
> I cannot figure out what happened to my computer. I use Outlook
> Express to check my email, but when I try to open it it gives me the
> error report dialog box. When I click to get more info it says:
>
> "App Ver: 6.0.2900.2180
> Mod Name: msimn.exe
> Mod ver: 6.0.2900.2180
> Offset: 0001145d"
>
> When I reboot my computer I also get an application error for
> hpqthb08.exe "app error 0xc00007b".
>
> I have Win XP Pro 2. Right now I'm using my ISP's browswer. When I
> click on Internet Explorer it doesn't even open a window. When I try to
> access the Internet Options through the Settings Menu it will not open
> for me to access it. I've even tried it from Run and no luck. I've used
> what registry repair software I have with no luck. I have Hijack this,
> so if anyone can make since of what it says it would be greatly
> appreciated.

<snip HJT log>
> Also when I look at my System Information I notice these files are
> missing and/or unavailable:
>
> iecont.dll
> iecontlc.dll
> ieuinit.inf
>
> Please help! I've tried Microsoft's support site and nothing is
> working. I do not believe its a hardware issue. This is a new computer
> (I've only had it since May)!


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