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Old 10-19-2007, 08:20 AM
xjacktar
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Internet Explorer has stopped working

all of a sudden i try to to open my hot mail box using msn and i get a box
showing up saying "internet explorer not working" i am now not able to access
any internet sites at all. I cant find anywhere in my control panel that will
allow me to uninstall and reinstall IE7and as mt laptop was bought with
windows vista and IE7 already installed i am at a loss what to do can anyone
help me please???
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Old 10-19-2007, 08:20 AM
  #2 (permalink)  
Old 10-19-2007, 09:30 AM
PA Bear
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Re: Internet Explorer has stopped working

ONLY follow the recommendations below if you're getting a "Page cannot be
displated" error. If you're not, post back to this thread.

=============================
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: If you're running ZA Free firewall, you may need to uninstall it instead
of disabling it. You're "working without a net" now: Don't to ANYTHING else
online (e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled!

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
[or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
(make sure Show Updates box is checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


xjacktar wrote:
> all of a sudden i try to to open my hot mail box using msn and i get a box
> showing up saying "internet explorer not working" i am now not able to
> access any internet sites at all. I cant find anywhere in my control panel
> that will allow me to uninstall and reinstall IE7and as mt laptop was
> bought with windows vista and IE7 already installed i am at a loss what to
> do can anyone help me please???


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Old 10-20-2007, 06:30 PM
xjacktar
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Posts: n/a
RE: Internet Explorer has stopped working



"xjacktar" wrote:

> all of a sudden i try to to open my hot mail box using msn and i get a box
> showing up saying "internet explorer not working" i am now not able to access
> any internet sites at all. I cant find anywhere in my control panel that will
> allow me to uninstall and reinstall IE7and as mt laptop was bought with
> windows vista and IE7 already installed i am at a loss what to do can anyone
> help me please???

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