hardware:
HP Pavillion dv2120US
Windows XP media centre version 2002
Service pack 2

"Internet Explorer cannot display the webpage"
it's not my modem or network or ISP, I don't think. I can successfully
browse using Mozilla Firefox . What's going on there? Any help appreciated.
I have follwed MS troubleshooting, but with no joy

HI,
IE6 or IE7?
Which troubleshooting articles have you worked through?
Any recent changes such as different or updated security software?

Don
[MS MVP- IE]

"Dalec" <Dalec@discussions.microsoft.com> wrote in message
news:3846964D-36AC-4C1B-B811-9BD2FD5FA88F@microsoft.com...
> hardware:
> HP Pavillion dv2120US
> Windows XP media centre version 2002
> Service pack 2
>
> "Internet Explorer cannot display the webpage"
> it's not my modem or network or ISP, I don't think. I can successfully
> browse using Mozilla Firefox . What's going on there? Any help
appreciated.
> I have follwed MS troubleshooting, but with no joy

I'm using IE7

Hi,
What have you tried?
> Which troubleshooting articles have you worked through?
> Any recent changes such as different or updated security software?

Don
[MS MVP- IE]

"Dalec" <Dalec@discussions.microsoft.com> wrote in message
news:9B2E2CFD-99EB-445E-BB8A-20976126D553@microsoft.com...
> I'm using IE7

"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:O0oPK3K$HHA.3400@TK2MSFTNGP03.phx.gbl...
> HI,
> IE6 or IE7?
> Which troubleshooting articles have you worked through?
> Any recent changes such as different or updated security software?
>

> "Dalec" <Dalec@discussions.microsoft.com> wrote in message
> news:3846964D-36AC-4C1B-B811-9BD2FD5FA88F@microsoft.com...
> > hardware:
> > HP Pavillion dv2120US
> > Windows XP media centre version 2002
> > Service pack 2
> >
> > "Internet Explorer cannot display the webpage"
> > it's not my modem or network or ISP, I don't think. I can successfully
> > browse using Mozilla Firefox . What's going on there? Any help
> appreciated.
> > I have follwed MS troubleshooting, but with no joy
>

Hello, same here, although I am in Windows Vista home basic ... "stupid" IE -
can browse with either Firefox and Netscape - no problems with these two.

"Dalec" wrote:

> hardware:
> HP Pavillion dv2120US
> Windows XP media centre version 2002
> Service pack 2
>
> "Internet Explorer cannot display the webpage"
> it's not my modem or network or ISP, I don't think. I can successfully
> browse using Mozilla Firefox . What's going on there? Any help appreciated.
> I have follwed MS troubleshooting, but with no joy

"Moby" <Moby@discussions.microsoft.com> wrote in message
news:55150CE7-0248-47BC-B3AA-714E9827F938@microsoft.com...
> Hello, same here, although I am in Windows Vista home basic ... "stupid"
> IE -
> can browse with either Firefox and Netscape - no problems with these two.
>
> "Dalec" wrote:
>
>> hardware:
>> HP Pavillion dv2120US
>> Windows XP media centre version 2002
>> Service pack 2
>>
>> "Internet Explorer cannot display the webpage"
>> it's not my modem or network or ISP, I don't think. I can successfully
>> browse using Mozilla Firefox . What's going on there? Any help
>> appreciated.
>> I have follwed MS troubleshooting, but with no joy

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed"
http://support.microsoft.com/kb/942818

From Robear Dyer (PA Bear)

If tweaking your third-party firewall's settings don' help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: If you're running ZA Free firewall, you may need to uninstall it instead
of disabling it. You're "working without a net" now: Don't to ANYTHING else
online (e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled!

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
[or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
(make sure Show Updates box is checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

Thanks Frank Saunders,

I have "cured" the IE7 - For information, I am using Windows Vista Basic
Edition. The problem is with the Kepersky Anti Virus - disable it, and your
problem is history. It all happens once I have updated the Kepersky Anti
Virus.

I prefer to use AVG Free Edition, just as good, maybe even superior than
those paid anti-virus programs.

Moby

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "Moby" <Moby@discussions.microsoft.com> wrote in message
> news:55150CE7-0248-47BC-B3AA-714E9827F938@microsoft.com...
> > Hello, same here, although I am in Windows Vista home basic ... "stupid"
> > IE -
> > can browse with either Firefox and Netscape - no problems with these two.
> >
> > "Dalec" wrote:
> >
> >> hardware:
> >> HP Pavillion dv2120US
> >> Windows XP media centre version 2002
> >> Service pack 2
> >>
> >> "Internet Explorer cannot display the webpage"
> >> it's not my modem or network or ISP, I don't think. I can successfully
> >> browse using Mozilla Firefox . What's going on there? Any help
> >> appreciated.
> >> I have follwed MS troubleshooting, but with no joy
>
> Error message after you install a Windows Internet Explorer 7 update from
> Windows Update or from Microsoft Update: "Webpage cannot be displayed"
> http://support.microsoft.com/kb/942818
>
> From Robear Dyer (PA Bear)
>
> If tweaking your third-party firewall's settings don' help, try the
> following:
>
> 1. Disable your anti-virus application, any real-time protection provided by
> an anti-spyware application (except for Windows Defender; includes Spybot
> Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> third-party firewall AND enable the Windows Firewall.
>
> NB: If you're running ZA Free firewall, you may need to uninstall it instead
> of disabling it. You're "working without a net" now: Don't to ANYTHING else
> online (e.g., browsing; reading email; chatting) except #4 below until your
> anti-virus application has been re-enabled!
>
> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> (make sure Show Updates box is checked at top right) and reboot.
>
> 3. Re-do #1 above.
>
> 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> offered. If "Root Certificates" update is listed in the Optional Updates
> category, you might install it, too, to take full advantage of IE7's
> additional security.
>
> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> applicable, disable the Windows Firewall and enable your third-party
> firewall.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not send email
>

--
LOL


"Dalec" wrote:

> hardware:
> HP Pavillion dv2120US
> Windows XP media centre version 2002
> Service pack 2
>
> "Internet Explorer cannot display the webpage"
> it's not my modem or network or ISP, I don't think. I can successfully
> browse using Mozilla Firefox . What's going on there? Any help appreciated.
> I have follwed MS troubleshooting, but with no joy

Hi,

I've been having this problem too and haven't yet been able to resolve it.
I have followed the troubleshooting tips here and on the MS Help and Support
article at http://support.microsoft.com/kb/926431 but all to no avail.

Again, all other applications and browsers work fine, just not IE. It
started a while ago, but I haven't had the time to sort it until now - I
don't remember changing any settings or software at the time - the only thing
I can think of is Windows Automatic Updates.

I am using:
-XP Home Edition with SP2
-AVG Free
-Windows Firewall

I have tried disabling AVG and Windows Firewall and have uninstalled all
other anti-virus, firewall and anti-spyware software to try to get round the
problem, but none of this has helped. Any further tips available?

All suggestions will be much appreciated!

Thanks,
Adam




"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "Moby" <Moby@discussions.microsoft.com> wrote in message
> news:55150CE7-0248-47BC-B3AA-714E9827F938@microsoft.com...
> > Hello, same here, although I am in Windows Vista home basic ... "stupid"
> > IE -
> > can browse with either Firefox and Netscape - no problems with these two.
> >
> > "Dalec" wrote:
> >
> >> hardware:
> >> HP Pavillion dv2120US
> >> Windows XP media centre version 2002
> >> Service pack 2
> >>
> >> "Internet Explorer cannot display the webpage"
> >> it's not my modem or network or ISP, I don't think. I can successfully
> >> browse using Mozilla Firefox . What's going on there? Any help
> >> appreciated.
> >> I have follwed MS troubleshooting, but with no joy
>
> Error message after you install a Windows Internet Explorer 7 update from
> Windows Update or from Microsoft Update: "Webpage cannot be displayed"
> http://support.microsoft.com/kb/942818
>
> From Robear Dyer (PA Bear)
>
> If tweaking your third-party firewall's settings don' help, try the
> following:
>
> 1. Disable your anti-virus application, any real-time protection provided by
> an anti-spyware application (except for Windows Defender; includes Spybot
> Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> third-party firewall AND enable the Windows Firewall.
>
> NB: If you're running ZA Free firewall, you may need to uninstall it instead
> of disabling it. You're "working without a net" now: Don't to ANYTHING else
> online (e.g., browsing; reading email; chatting) except #4 below until your
> anti-virus application has been re-enabled!
>
> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> (make sure Show Updates box is checked at top right) and reboot.
>
> 3. Re-do #1 above.
>
> 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> offered. If "Root Certificates" update is listed in the Optional Updates
> category, you might install it, too, to take full advantage of IE7's
> additional security.
>
> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> applicable, disable the Windows Firewall and enable your third-party
> firewall.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not send email
>