I receive the following error on my test site (url is for admin use and is
not shown):

line: 938
char: 17
Error: 'length' is null or not an object
code: 0
url: http://www....

I have checked with cms techs and they advise that this is an IE7 issue.
Other browsers are not experiencing this problem. Unable to perform
operations while on this page as administrator. Do not have a clue as to how
to correct this.

Also receive another error when trying to view this page:

line: 1201
char: 17
error: 'elements' is null or not an object
code: 0
url: http://www....

Can you assist is identifing what is causing and/or how to correct the
problem? Thanks and regards,

Bill

Without knowing the URL - or even your version of Windows - you're left
to standard troubleshooting. Use the troubleshooting steps below.

Method 1: Clear cached data.

To determine whether a performance issue or an error message is caused
by corruption in the cached data used by Internet Explorer 7, clear the
cached data:

Open Internet Explorer 7 > Tools > Delete Browsing History > Delete All
> 'Also delete files and settings stored by add-ons' > OK.

Test Internet Explorer to see if it works correctly. If the problem
still occurs, try Method 2.

Method 2: Run Internet Explorer 7 in 'No Add-Ons' mode

Third-party add-ons for Internet Explorer, such as ActiveX controls and
browser toolbars, can cause problems if an add-on is damaged or if an
add-on conflicts with Internet Explorer 7. To determine whether the
error is caused by an add-on, run Internet Explorer 7 in 'No Add-Ons' mode:

For Windows XP:
Start > All Programs > Accessories > System Tools > Internet Explorer
(No Add-ons)

For Windows Vista:
Start > type Internet Explorer in the Start Search box > click Internet
Explorer (No Add-Ons)

Test Internet Explorer to see if it works correctly. If the problem
still occurs, try Method 3. If the problem no longer occurs, one (or
more) add-ons is causing the problem. In this case, use the Manage
Add-ons tool to determine which add-on is causing the problem:

1) Open Internet Explorer 7 > Tools > point to Manage Add-ons > click
Enable or Disable Add-ons.

2) In the Show box, select 'Add-ons that have been used by Internet
Explorer' to display all add-ons that are installed on the computer. For
each item in this list, select the add-on, and then click Disable under
Settings. When you have disabled all the items in this list, click OK.

3) Exit and then restart Internet Explorer 7 > Tools > point to Manage
Add-ons > click Enable or Disable Add-ons. Now enable a single add-on,
then exit and restart Internet Explorer 7 to see if it works properly.
Repeat until you determine which add-on causes the problem to occur.

After you have used this process to determine which add-on(s) causes the
problem, disable that add-on or uninstall the software that installed
the add-on. (You won't need to uninstall the software if it gives you
the option of not using a browser add-on.) In any case you should
contact the vendor that provided the add-on for a solution.

Method 3: Reset Internet Explorer 7 settings

A performance issue or an error message may be caused by inappropriate
configuration settings. Reset Internet Explorer 7 to its default (i.e.,
original) configuration. This step will also disable any add-ons,
plug-ins and toolbars that are installed. Although this solution is
quick, it also means that if you want to use any of those add-ons in the
future, they must be reinstalled. To reset Internet Explorer 7 settings:

Open Internet Explorer 7 > Tools > Internet Options > Advanced tab >
under Reset Internet Explorer Settings, click Reset.

Method 4: Prevent interference by third party security applications

Many third party security applications (security suites, anti-virus
programs, anti-spyware programs, firewalls, etc.) interfere with
Internet Explorer's normal operation to protect your computer from
malicious software. Review your security software's settings to see if
this may be happening to you. If so, you may decide to alter your
program settings.

Method 5: Identify and remove viruses and other malicious software

Issues with Internet Explorer 7 can also be caused by the presence of
viruses or other malicious software, collectively known as malware.
Since malware can be very hard to detect you typically need to scan your
system for malicious software with /several/ of the better online
scanners (Kaspersky, Eset, Trend Micro, Panda, Sophos, Symantec etc.) If
necessary, submit a HiJack This log to one of the expert web sites that
analyze these logs.

Method 6: Undo the changes made by registry cleaners

Issues with Internet Explorer can also be caused by the use of so-called
registry cleaners, which often damage a computer, sometimes irreparably.
If you were using a registry cleaner and it has an undo function, try
undoing the changes that may have caused your problems to occur.

Installation issues:

If you installed IE 7 on Windows XP SP2, you may have a damaged
installation of Internet Explorer 7. In this event try to uninstall IE 7
(which returns you to IE 6) by following these directions /exactly/:

http://www.ie-vista.com/kbase2.html

and then re-install IE 7 following these directions /exactly/:

http://www.ie-vista.com/known_issues.html#pre-install.

Rather than installing through Microsoft Update, download the IE 7
installer from Microsoft:

http://www.microsoft.com/windows/dow.../getitnow.mspx

and install directly from your hard disk.

---
Leonard Grey
Errare humanum est

Bill wrote:
> I receive the following error on my test site (url is for admin use and is
> not shown):
>
> line: 938
> char: 17
> Error: 'length' is null or not an object
> code: 0
> url: http://www....
>
> I have checked with cms techs and they advise that this is an IE7 issue.
> Other browsers are not experiencing this problem. Unable to perform
> operations while on this page as administrator. Do not have a clue as to how
> to correct this.
>
> Also receive another error when trying to view this page:
>
> line: 1201
> char: 17
> error: 'elements' is null or not an object
> code: 0
> url: http://www....
>
> Can you assist is identifing what is causing and/or how to correct the
> problem? Thanks and regards,
>
> Bill

Without knowing the URL - or even your version of Windows - you're left
to standard troubleshooting. Use the troubleshooting steps below.

Method 1: Clear cached data.

To determine whether a performance issue or an error message is caused
by corruption in the cached data used by Internet Explorer 7, clear the
cached data:

Open Internet Explorer 7 > Tools > Delete Browsing History > Delete All
> 'Also delete files and settings stored by add-ons' > OK.

Test Internet Explorer to see if it works correctly. If the problem
still occurs, try Method 2.

Method 2: Run Internet Explorer 7 in 'No Add-Ons' mode

Third-party add-ons for Internet Explorer, such as ActiveX controls and
browser toolbars, can cause problems if an add-on is damaged or if an
add-on conflicts with Internet Explorer 7. To determine whether the
error is caused by an add-on, run Internet Explorer 7 in 'No Add-Ons' mode:

For Windows XP:
Start > All Programs > Accessories > System Tools > Internet Explorer
(No Add-ons)

For Windows Vista:
Start > type Internet Explorer in the Start Search box > click Internet
Explorer (No Add-Ons)

Test Internet Explorer to see if it works correctly. If the problem
still occurs, try Method 3. If the problem no longer occurs, one (or
more) add-ons is causing the problem. In this case, use the Manage
Add-ons tool to determine which add-on is causing the problem:

1) Open Internet Explorer 7 > Tools > point to Manage Add-ons > click
Enable or Disable Add-ons.

2) In the Show box, select 'Add-ons that have been used by Internet
Explorer' to display all add-ons that are installed on the computer. For
each item in this list, select the add-on, and then click Disable under
Settings. When you have disabled all the items in this list, click OK.

3) Exit and then restart Internet Explorer 7 > Tools > point to Manage
Add-ons > click Enable or Disable Add-ons. Now enable a single add-on,
then exit and restart Internet Explorer 7 to see if it works properly.
Repeat until you determine which add-on causes the problem to occur.

After you have used this process to determine which add-on(s) causes the
problem, disable that add-on or uninstall the software that installed
the add-on. (You won't need to uninstall the software if it gives you
the option of not using a browser add-on.) In any case you should
contact the vendor that provided the add-on for a solution.

Method 3: Reset Internet Explorer 7 settings

A performance issue or an error message may be caused by inappropriate
configuration settings. Reset Internet Explorer 7 to its default (i.e.,
original) configuration. This step will also disable any add-ons,
plug-ins and toolbars that are installed. Although this solution is
quick, it also means that if you want to use any of those add-ons in the
future, they must be reinstalled. To reset Internet Explorer 7 settings:

Open Internet Explorer 7 > Tools > Internet Options > Advanced tab >
under Reset Internet Explorer Settings, click Reset.

Method 4: Prevent interference by third party security applications

Many third party security applications (security suites, anti-virus
programs, anti-spyware programs, firewalls, etc.) interfere with
Internet Explorer's normal operation to protect your computer from
malicious software. Review your security software's settings to see if
this may be happening to you. If so, you may decide to alter your
program settings.

Method 5: Identify and remove viruses and other malicious software

Issues with Internet Explorer 7 can also be caused by the presence of
viruses or other malicious software, collectively known as malware.
Since malware can be very hard to detect you typically need to scan your
system for malicious software with /several/ of the better online
scanners (Kaspersky, Eset, Trend Micro, Panda, Sophos, Symantec etc.) If
necessary, submit a HiJack This log to one of the expert web sites that
analyze these logs.

Method 6: Undo the changes made by registry cleaners

Issues with Internet Explorer can also be caused by the use of so-called
registry cleaners, which often damage a computer, sometimes irreparably.
If you were using a registry cleaner and it has an undo function, try
undoing the changes that may have caused your problems to occur.

Installation issues:

If you installed IE 7 on Windows XP SP2, you may have a damaged
installation of Internet Explorer 7. In this event try to uninstall IE 7
(which returns you to IE 6) by following these directions /exactly/:

http://www.ie-vista.com/kbase2.html

and then re-install IE 7 following these directions /exactly/:

http://www.ie-vista.com/known_issues.html#pre-install.

Rather than installing through Microsoft Update, download the IE 7
installer from Microsoft:

http://www.microsoft.com/windows/dow.../getitnow.mspx

and install directly from your hard disk.

---
Leonard Grey
Errare humanum est

Bill wrote:
> I receive the following error on my test site (url is for admin use and is
> not shown):
>
> line: 938
> char: 17
> Error: 'length' is null or not an object
> code: 0
> url: http://www....
>
> I have checked with cms techs and they advise that this is an IE7 issue.
> Other browsers are not experiencing this problem. Unable to perform
> operations while on this page as administrator. Do not have a clue as to how
> to correct this.
>
> Also receive another error when trying to view this page:
>
> line: 1201
> char: 17
> error: 'elements' is null or not an object
> code: 0
> url: http://www....
>
> Can you assist is identifing what is causing and/or how to correct the
> problem? Thanks and regards,
>
> Bill

Appreciate the quick response. To view the url, you must be logged in as
admin. You can appreciate why I did not mention the URL. My OS is Windows
Vista business eidition. Tried the troubleshooting methods. No change.
Still receive the same errors. I believe it is a coding problem in my module
that IE7 cannot execute. Have gone back to the CMS tech and advised them of
the results from the troubleshooting methods.

FYI, other users of IE7 have registered the same problem with the CMS tech.
IE6 users are not experiencing this problem.

Again thanks for your response. Regards,

Bill

"Leonard Grey" wrote:

> Without knowing the URL - or even your version of Windows - you're left
> to standard troubleshooting. Use the troubleshooting steps below.
>
> Method 1: Clear cached data.
>
> To determine whether a performance issue or an error message is caused
> by corruption in the cached data used by Internet Explorer 7, clear the
> cached data:
>
> Open Internet Explorer 7 > Tools > Delete Browsing History > Delete All
> > 'Also delete files and settings stored by add-ons' > OK.
>
> Test Internet Explorer to see if it works correctly. If the problem
> still occurs, try Method 2.
>
> Method 2: Run Internet Explorer 7 in 'No Add-Ons' mode
>
> Third-party add-ons for Internet Explorer, such as ActiveX controls and
> browser toolbars, can cause problems if an add-on is damaged or if an
> add-on conflicts with Internet Explorer 7. To determine whether the
> error is caused by an add-on, run Internet Explorer 7 in 'No Add-Ons' mode:
>
> For Windows XP:
> Start > All Programs > Accessories > System Tools > Internet Explorer
> (No Add-ons)
>
> For Windows Vista:
> Start > type Internet Explorer in the Start Search box > click Internet
> Explorer (No Add-Ons)
>
> Test Internet Explorer to see if it works correctly. If the problem
> still occurs, try Method 3. If the problem no longer occurs, one (or
> more) add-ons is causing the problem. In this case, use the Manage
> Add-ons tool to determine which add-on is causing the problem:
>
> 1) Open Internet Explorer 7 > Tools > point to Manage Add-ons > click
> Enable or Disable Add-ons.
>
> 2) In the Show box, select 'Add-ons that have been used by Internet
> Explorer' to display all add-ons that are installed on the computer. For
> each item in this list, select the add-on, and then click Disable under
> Settings. When you have disabled all the items in this list, click OK.
>
> 3) Exit and then restart Internet Explorer 7 > Tools > point to Manage
> Add-ons > click Enable or Disable Add-ons. Now enable a single add-on,
> then exit and restart Internet Explorer 7 to see if it works properly.
> Repeat until you determine which add-on causes the problem to occur.
>
> After you have used this process to determine which add-on(s) causes the
> problem, disable that add-on or uninstall the software that installed
> the add-on. (You won't need to uninstall the software if it gives you
> the option of not using a browser add-on.) In any case you should
> contact the vendor that provided the add-on for a solution.
>
> Method 3: Reset Internet Explorer 7 settings
>
> A performance issue or an error message may be caused by inappropriate
> configuration settings. Reset Internet Explorer 7 to its default (i.e.,
> original) configuration. This step will also disable any add-ons,
> plug-ins and toolbars that are installed. Although this solution is
> quick, it also means that if you want to use any of those add-ons in the
> future, they must be reinstalled. To reset Internet Explorer 7 settings:
>
> Open Internet Explorer 7 > Tools > Internet Options > Advanced tab >
> under Reset Internet Explorer Settings, click Reset.
>
> Method 4: Prevent interference by third party security applications
>
> Many third party security applications (security suites, anti-virus
> programs, anti-spyware programs, firewalls, etc.) interfere with
> Internet Explorer's normal operation to protect your computer from
> malicious software. Review your security software's settings to see if
> this may be happening to you. If so, you may decide to alter your
> program settings.
>
> Method 5: Identify and remove viruses and other malicious software
>
> Issues with Internet Explorer 7 can also be caused by the presence of
> viruses or other malicious software, collectively known as malware.
> Since malware can be very hard to detect you typically need to scan your
> system for malicious software with /several/ of the better online
> scanners (Kaspersky, Eset, Trend Micro, Panda, Sophos, Symantec etc.) If
> necessary, submit a HiJack This log to one of the expert web sites that
> analyze these logs.
>
> Method 6: Undo the changes made by registry cleaners
>
> Issues with Internet Explorer can also be caused by the use of so-called
> registry cleaners, which often damage a computer, sometimes irreparably.
> If you were using a registry cleaner and it has an undo function, try
> undoing the changes that may have caused your problems to occur.
>
> Installation issues:
>
> If you installed IE 7 on Windows XP SP2, you may have a damaged
> installation of Internet Explorer 7. In this event try to uninstall IE 7
> (which returns you to IE 6) by following these directions /exactly/:
>
> http://www.ie-vista.com/kbase2.html
>
> and then re-install IE 7 following these directions /exactly/:
>
> http://www.ie-vista.com/known_issues.html#pre-install.
>
> Rather than installing through Microsoft Update, download the IE 7
> installer from Microsoft:
>
> http://www.microsoft.com/windows/dow.../getitnow.mspx
>
> and install directly from your hard disk.
>
> ---
> Leonard Grey
> Errare humanum est
>
> Bill wrote:
> > I receive the following error on my test site (url is for admin use and is
> > not shown):
> >
> > line: 938
> > char: 17
> > Error: 'length' is null or not an object
> > code: 0
> > url: http://www....
> >
> > I have checked with cms techs and they advise that this is an IE7 issue.
> > Other browsers are not experiencing this problem. Unable to perform
> > operations while on this page as administrator. Do not have a clue as to how
> > to correct this.
> >
> > Also receive another error when trying to view this page:
> >
> > line: 1201
> > char: 17
> > error: 'elements' is null or not an object
> > code: 0
> > url: http://www....
> >
> > Can you assist is identifing what is causing and/or how to correct the
> > problem? Thanks and regards,
> >
> > Bill
>