Hello,
I've read some of the other threads about this, so please bear with me as I
describe the problem and what I've tried so far that I've seen in other posts.

IE7, XP Home

Any time a popup window is closed, IE crashes and I send the error report.
It doesn't matter if I close the popup or if it is closed by a popup blocker.
Here is what I've tried.

Ran McAfee, Ad-Aware and Spybot. McAfee found nothing, Ad-Aware found 69
objects, all of which were cookies, and Spybot found 3 registry entries, all
of which were related to the McAfee security suite.

Disabled all add-ons. Still had the problem with all addons "disabled."
However, it looked like some of the addons just re-enabled themselves when I
restarted IE.

Disabled McAfee, Popup Stopper (Panicware) and IE Popup blocker one at a
time, in pairs and all at once. Still had the problem.

Reset IE7 to factory default settings. Still happened.

The only two suggestions that I've seen in any of the other posts is to
either uninstall IE7 or start it with no addons. I figured I'd like
uninstall/reinstall to be my last resort. However, when I go to Start/All
Programs/Accessories...I don't have a System Tools folder to find the
Internet Explorer (no Addons) option. I went to Control Panel/Add Remove
Programs/Add Update Windows Components and looked at the Accessories folder
and everything is installed that it shows as being an option. I also don't
have an IE icon on my desktop to right-click on and select Run without
addons. Is that a Vista thing? If it's somewhere in XP Home, please point
me in the right direction.
Short of that, I'll have to uninstall 7. However, if anyone out there has
had this problem and identified a specific addon that might have been causing
the problem, I'd love to know that as well.

Thanks to all for your patience and your assistance. (Since the "New
Question" is a popup window, I guess I'll be leaving as soon as I hit "Post."
Hope it makes it...:-)
--
Mike Lee
McKinney,TX USA

Some notes to (hopefully) help you:

If "some of the addons just re-enabled themselves when I restarted IE"
they were not disabled in the first place.

The System Tools folder is part of the default installation of Windows
XP. If you don't have that folder, you or someone with access to your
computer have been messing with your copy of Windows.

If you installed IE 7 on Windows XP SP2, you may have a damaged
installation of Internet Explorer 7. In this event try to uninstall IE 7
(which returns you to IE 6) by following these directions /exactly/:

http://www.ie-vista.com/kbase2.html

and then re-install IE 7 following these directions /exactly/:

http://www.ie-vista.com/known_issues.html#pre-install.

Rather than installing through Microsoft Update, download the IE 7
installer from Microsoft:

http://www.microsoft.com/windows/dow.../getitnow.mspx

and install directly from your hard disk.

You can disable add-ons manually with the Manage Add-ons tool:

1) Open Internet Explorer 7 > Tools > point to Manage Add-ons > click
Enable or Disable Add-ons.

2) In the Show box, select 'Add-ons that have been used by Internet
Explorer' to display all add-ons that are installed on the computer. For
each item in this list, select the add-on, and then click Disable under
Settings. When you have disabled all the items in this list, click OK.

3) Exit and then restart Internet Explorer 7 > Tools > point to Manage
Add-ons > click Enable or Disable Add-ons. Now enable a single add-on,
then exit and restart Internet Explorer 7 to see if it works properly.
Repeat until you determine which add-on causes the problem to occur.

After you have used this process to determine if an add-on causes the
problem, disable that add-on or uninstall the software that installed
the add-on. (You won't need to uninstall the software if it gives you
the option of not using a browser add-on.) In any case you should
contact the vendor that provided the add-on for a solution.

A performance issue or an error message may be caused by inappropriate
configuration settings. Reset Internet Explorer 7 to its default (i.e.,
original) configuration. This step will also disable any add-ons,
plug-ins and toolbars that are installed. Although this solution is
quick, it also means that if you want to use any of those add-ons in the
future, they must be reinstalled. To reset Internet Explorer 7 settings:

Open Internet Explorer 7 > Tools > Internet Options > Advanced tab >
under Reset Internet Explorer Settings, click Reset.

Many third party security applications (security suites, anti-virus
programs, anti-spyware programs, firewalls, etc.) interfere with
Internet Explorer's normal operation to protect your computer from
malicious software. Review your security software's settings to see if
this may be happening to you. If so, you may decide to alter your
program settings.

Issues with Internet Explorer 7 can also be caused by the presence of
viruses or other malicious software, collectively known as malware.
Since malware can be very hard to detect you typically need to scan your
system for malicious software with /several/ of the better online
scanners (Kaspersky, Eset, Trend Micro, Panda, Sophos, Symantec etc.) If
necessary, submit a HiJack This log to one of the expert web sites that
analyze these logs.

Issues with Internet Explorer can also be caused by the use of so-called
registry cleaners, which often damage a computer, sometimes irreparably.
If you were using a registry cleaner and it has an undo function, try
undoing the changes that may have caused your problems to occur.

---
Leonard Grey
Errare humanum est

mikelee101 wrote:
> Hello,
> I've read some of the other threads about this, so please bear with me as I
> describe the problem and what I've tried so far that I've seen in other posts.
>
> IE7, XP Home
>
> Any time a popup window is closed, IE crashes and I send the error report.
> It doesn't matter if I close the popup or if it is closed by a popup blocker.
> Here is what I've tried.
>
> Ran McAfee, Ad-Aware and Spybot. McAfee found nothing, Ad-Aware found 69
> objects, all of which were cookies, and Spybot found 3 registry entries, all
> of which were related to the McAfee security suite.
>
> Disabled all add-ons. Still had the problem with all addons "disabled."
> However, it looked like some of the addons just re-enabled themselves when I
> restarted IE.
>
> Disabled McAfee, Popup Stopper (Panicware) and IE Popup blocker one at a
> time, in pairs and all at once. Still had the problem.
>
> Reset IE7 to factory default settings. Still happened.
>
> The only two suggestions that I've seen in any of the other posts is to
> either uninstall IE7 or start it with no addons. I figured I'd like
> uninstall/reinstall to be my last resort. However, when I go to Start/All
> Programs/Accessories...I don't have a System Tools folder to find the
> Internet Explorer (no Addons) option. I went to Control Panel/Add Remove
> Programs/Add Update Windows Components and looked at the Accessories folder
> and everything is installed that it shows as being an option. I also don't
> have an IE icon on my desktop to right-click on and select Run without
> addons. Is that a Vista thing? If it's somewhere in XP Home, please point
> me in the right direction.
> Short of that, I'll have to uninstall 7. However, if anyone out there has
> had this problem and identified a specific addon that might have been causing
> the problem, I'd love to know that as well.
>
> Thanks to all for your patience and your assistance. (Since the "New
> Question" is a popup window, I guess I'll be leaving as soon as I hit "Post."
> Hope it makes it...:-)

Hello Leonard,
Thanks for the reply. Apparently I need some more sleep, because the System
Tools folder was there, it just wasn't grouped with the other folders
(entertainment, accessibility, etc.) and I didn't look far enough down to see
it there.

So, I opened IE with the no addons option and it worked fine (except for the
info bar nagging me about it being run with no addons every time a new
window/tab opened). That confirmed for me that it must be an addon, so I
disabled everything (the first time I think I had only disabled the ones that
were loaded, not all like you suggested) and re-enabled them one by one until
the culprit was identified.

If anyone is reading this string in the future and is having the same
problem, start with the "RealPlayer G2 Control" addon. That was what was
causing it for me.

Thanks again for the help.
--
Mike Lee
McKinney,TX USA


"Leonard Grey" wrote:

> Some notes to (hopefully) help you:
>
> If "some of the addons just re-enabled themselves when I restarted IE"
> they were not disabled in the first place.
>
> The System Tools folder is part of the default installation of Windows
> XP. If you don't have that folder, you or someone with access to your
> computer have been messing with your copy of Windows.
>
> If you installed IE 7 on Windows XP SP2, you may have a damaged
> installation of Internet Explorer 7. In this event try to uninstall IE 7
> (which returns you to IE 6) by following these directions /exactly/:
>
> http://www.ie-vista.com/kbase2.html
>
> and then re-install IE 7 following these directions /exactly/:
>
> http://www.ie-vista.com/known_issues.html#pre-install.
>
> Rather than installing through Microsoft Update, download the IE 7
> installer from Microsoft:
>
> http://www.microsoft.com/windows/dow.../getitnow.mspx
>
> and install directly from your hard disk.
>
> You can disable add-ons manually with the Manage Add-ons tool:
>
> 1) Open Internet Explorer 7 > Tools > point to Manage Add-ons > click
> Enable or Disable Add-ons.
>
> 2) In the Show box, select 'Add-ons that have been used by Internet
> Explorer' to display all add-ons that are installed on the computer. For
> each item in this list, select the add-on, and then click Disable under
> Settings. When you have disabled all the items in this list, click OK.
>
> 3) Exit and then restart Internet Explorer 7 > Tools > point to Manage
> Add-ons > click Enable or Disable Add-ons. Now enable a single add-on,
> then exit and restart Internet Explorer 7 to see if it works properly.
> Repeat until you determine which add-on causes the problem to occur.
>
> After you have used this process to determine if an add-on causes the
> problem, disable that add-on or uninstall the software that installed
> the add-on. (You won't need to uninstall the software if it gives you
> the option of not using a browser add-on.) In any case you should
> contact the vendor that provided the add-on for a solution.
>
> A performance issue or an error message may be caused by inappropriate
> configuration settings. Reset Internet Explorer 7 to its default (i.e.,
> original) configuration. This step will also disable any add-ons,
> plug-ins and toolbars that are installed. Although this solution is
> quick, it also means that if you want to use any of those add-ons in the
> future, they must be reinstalled. To reset Internet Explorer 7 settings:
>
> Open Internet Explorer 7 > Tools > Internet Options > Advanced tab >
> under Reset Internet Explorer Settings, click Reset.
>
> Many third party security applications (security suites, anti-virus
> programs, anti-spyware programs, firewalls, etc.) interfere with
> Internet Explorer's normal operation to protect your computer from
> malicious software. Review your security software's settings to see if
> this may be happening to you. If so, you may decide to alter your
> program settings.
>
> Issues with Internet Explorer 7 can also be caused by the presence of
> viruses or other malicious software, collectively known as malware.
> Since malware can be very hard to detect you typically need to scan your
> system for malicious software with /several/ of the better online
> scanners (Kaspersky, Eset, Trend Micro, Panda, Sophos, Symantec etc.) If
> necessary, submit a HiJack This log to one of the expert web sites that
> analyze these logs.
>
> Issues with Internet Explorer can also be caused by the use of so-called
> registry cleaners, which often damage a computer, sometimes irreparably.
> If you were using a registry cleaner and it has an undo function, try
> undoing the changes that may have caused your problems to occur.
>
> ---
> Leonard Grey
> Errare humanum est
>
> mikelee101 wrote:
> > Hello,
> > I've read some of the other threads about this, so please bear with me as I
> > describe the problem and what I've tried so far that I've seen in other posts.
> >
> > IE7, XP Home
> >
> > Any time a popup window is closed, IE crashes and I send the error report.
> > It doesn't matter if I close the popup or if it is closed by a popup blocker.
> > Here is what I've tried.
> >
> > Ran McAfee, Ad-Aware and Spybot. McAfee found nothing, Ad-Aware found 69
> > objects, all of which were cookies, and Spybot found 3 registry entries, all
> > of which were related to the McAfee security suite.
> >
> > Disabled all add-ons. Still had the problem with all addons "disabled."
> > However, it looked like some of the addons just re-enabled themselves when I
> > restarted IE.
> >
> > Disabled McAfee, Popup Stopper (Panicware) and IE Popup blocker one at a
> > time, in pairs and all at once. Still had the problem.
> >
> > Reset IE7 to factory default settings. Still happened.
> >
> > The only two suggestions that I've seen in any of the other posts is to
> > either uninstall IE7 or start it with no addons. I figured I'd like
> > uninstall/reinstall to be my last resort. However, when I go to Start/All
> > Programs/Accessories...I don't have a System Tools folder to find the
> > Internet Explorer (no Addons) option. I went to Control Panel/Add Remove
> > Programs/Add Update Windows Components and looked at the Accessories folder
> > and everything is installed that it shows as being an option. I also don't
> > have an IE icon on my desktop to right-click on and select Run without
> > addons. Is that a Vista thing? If it's somewhere in XP Home, please point
> > me in the right direction.
> > Short of that, I'll have to uninstall 7. However, if anyone out there has
> > had this problem and identified a specific addon that might have been causing
> > the problem, I'd love to know that as well.
> >
> > Thanks to all for your patience and your assistance. (Since the "New
> > Question" is a popup window, I guess I'll be leaving as soon as I hit "Post."
> > Hope it makes it...:-)
>

I'm very glad you found your solution. Isn't it amazing how one little
add-on can make life so miserable?

Damaged and incompatible add-ons are behind many of the problems people
blame on Internet Explorer 7. It doesn't have to be that way: One of the
basic rules of upgrading an operating system (which is what happens when
installing IE 7) is to check if your existing software is compatible
before installing the upgrade. I wish somebody told me that way back.
Instead, I learned the hard way.

---
Leonard Grey
Errare humanum est

mikelee101 wrote:
> Hello Leonard,
> Thanks for the reply. Apparently I need some more sleep, because the System
> Tools folder was there, it just wasn't grouped with the other folders
> (entertainment, accessibility, etc.) and I didn't look far enough down to see
> it there.
>
> So, I opened IE with the no addons option and it worked fine (except for the
> info bar nagging me about it being run with no addons every time a new
> window/tab opened). That confirmed for me that it must be an addon, so I
> disabled everything (the first time I think I had only disabled the ones that
> were loaded, not all like you suggested) and re-enabled them one by one until
> the culprit was identified.
>
> If anyone is reading this string in the future and is having the same
> problem, start with the "RealPlayer G2 Control" addon. That was what was
> causing it for me.
>
> Thanks again for the help.