Hi All,

I did install by Microsoft Update the "Update for Windows XP (KB927891)".
After installing this update I got problems to close IE v7. The symptoms are
that the IE screen starts to close (some contents disappear) but than hangs.
I have to kill IE with the Windows Task Manager.
At that time the "Windows Update Agent 3.0" was not available.
So after uninstalling the "Update for Windows XP (KB927891)" the problem
disappeared.

At the moment "Windows Update Agent 3.0" was available, I installed both
"Windows Update Agent 3.0" and "Update for Windows XP (KB927891)".
However, the same problem returned to close IE v7. The symptoms are that the
IE screen starts to close (some contents disappear) but than hangs.
I have to kill IE with the Windows Task Manager.

Does anybody else has the same problem?

Microsoft update recommends to install those updates.
So what should I do: uninstall them again or is there another way to fix this.

--
Best regards

Windows version?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
--
Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsof....windowsupdate

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

LPR_Coach wrote:
> Hi All,
>
> I did install by Microsoft Update the "Update for Windows XP (KB927891)".
> After installing this update I got problems to close IE v7. The symptoms
> are
> that the IE screen starts to close (some contents disappear) but than
> hangs.
> I have to kill IE with the Windows Task Manager.
> At that time the "Windows Update Agent 3.0" was not available.
> So after uninstalling the "Update for Windows XP (KB927891)" the problem
> disappeared.
>
> At the moment "Windows Update Agent 3.0" was available, I installed both
> "Windows Update Agent 3.0" and "Update for Windows XP (KB927891)".
> However, the same problem returned to close IE v7. The symptoms are that
> the
> IE screen starts to close (some contents disappear) but than hangs.
> I have to kill IE with the Windows Task Manager.
>
> Does anybody else has the same problem?
>
> Microsoft update recommends to install those updates.
> So what should I do: uninstall them again or is there another way to fix
> this.

My Windows version is Microsoft XP Professional

--
Best regards


"PA Bear" wrote:

> Windows version?
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
> --
> Windows Update-specific newsgroup:
> news://msnews.microsoft.com/microsof....windowsupdate
>
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
>
> LPR_Coach wrote:
> > Hi All,
> >
> > I did install by Microsoft Update the "Update for Windows XP (KB927891)".
> > After installing this update I got problems to close IE v7. The symptoms
> > are
> > that the IE screen starts to close (some contents disappear) but than
> > hangs.
> > I have to kill IE with the Windows Task Manager.
> > At that time the "Windows Update Agent 3.0" was not available.
> > So after uninstalling the "Update for Windows XP (KB927891)" the problem
> > disappeared.
> >
> > At the moment "Windows Update Agent 3.0" was available, I installed both
> > "Windows Update Agent 3.0" and "Update for Windows XP (KB927891)".
> > However, the same problem returned to close IE v7. The symptoms are that
> > the
> > IE screen starts to close (some contents disappear) but than hangs.
> > I have to kill IE with the Windows Task Manager.
> >
> > Does anybody else has the same problem?
> >
> > Microsoft update recommends to install those updates.
> > So what should I do: uninstall them again or is there another way to fix
> > this.
>
>

1. Install all critical updates.

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).

2. If the behavior persists...

=> Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

=> Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

=> If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and don't reinstall IE7, does this behavior persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

LPR_Coach wrote:
> My Windows version is Microsoft XP Professional
>
>> Windows version?
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>> --
>> Windows Update-specific newsgroup:
>> news://msnews.microsoft.com/microsof....windowsupdate
>>
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>
>> LPR_Coach wrote:
>>> Hi All,
>>>
>>> I did install by Microsoft Update the "Update for Windows XP
>>> (KB927891)".
>>> After installing this update I got problems to close IE v7. The symptoms
>>> are
>>> that the IE screen starts to close (some contents disappear) but than
>>> hangs.
>>> I have to kill IE with the Windows Task Manager.
>>> At that time the "Windows Update Agent 3.0" was not available.
>>> So after uninstalling the "Update for Windows XP (KB927891)" the problem
>>> disappeared.
>>>
>>> At the moment "Windows Update Agent 3.0" was available, I installed both
>>> "Windows Update Agent 3.0" and "Update for Windows XP (KB927891)".
>>> However, the same problem returned to close IE v7. The symptoms are that
>>> the IE screen starts to close (some contents disappear) but than hangs.
>>> I have to kill IE with the Windows Task Manager.
>>>
>>> Does anybody else has the same problem?
>>>
>>> Microsoft update recommends to install those updates.
>>> So what should I do: uninstall them again or is there another way to fix
>>> this.