I have'nt got any reply to this subject yet, so I try and see if posting this
one in the Internet Explorer discussion group will make this issue more
visible.

Every time a (safe!) web site requires me to run an ActiveX control, clicking
on the dialogue box causes IE 7 to crash.

I get an error message from IE which tells me that "IE has encountered a
problem and needs to close"

Clicking on the details gives me:

AppName: iexplore.exe AppVer: 7.0.6000.16473 ModName:mshtml.dll
ModVer: 7.0.6000.16481 Offset: 00211dee

I had a similar problem when using IE 6, which was solved by downloading the
IE 7 version. Judging by the comments on this forum, I was not the only one
experiencing these problemes with IE 6.

However, I haven't seen a thread yet commenting on the same bug in IE 7.

As of july 29, my latest updates were

Windows Malicious Software Removal Tool - July 2007 (KB890830)
Update for Windows XP (KB936357)

These were installed about 2 weeks ago. I ignore if these updates caused the
problem, because I had not entered such websites for quite a time until
recently.

Could someone please suggest me a solution to this problem? I would be very
grateful to him / her.

--
JG

"Jariso" <Jariso@discussions.microsoft.com> wrote in message
news:6DE5A726-E09F-421B-9F37-B656AC40010C@microsoft.com...
>I have'nt got any reply to this subject yet, so I try and see if posting
>this
> one in the Internet Explorer discussion group will make this issue more
> visible.
>
> Every time a (safe!) web site requires me to run an ActiveX control,
> clicking
> on the dialogue box causes IE 7 to crash.
>
> I get an error message from IE which tells me that "IE has encountered a
> problem and needs to close"
>
> Clicking on the details gives me:
>
> AppName: iexplore.exe AppVer: 7.0.6000.16473 ModName:mshtml.dll
> ModVer: 7.0.6000.16481 Offset: 00211dee
>
> I had a similar problem when using IE 6, which was solved by downloading
> the
> IE 7 version. Judging by the comments on this forum, I was not the only
> one
> experiencing these problemes with IE 6.
>
> However, I haven't seen a thread yet commenting on the same bug in IE 7.
>
> As of july 29, my latest updates were
>
> Windows Malicious Software Removal Tool - July 2007 (KB890830)
> Update for Windows XP (KB936357)
>
> These were installed about 2 weeks ago. I ignore if these updates caused
> the
> problem, because I had not entered such websites for quite a time until
> recently.
>
> Could someone please suggest me a solution to this problem? I would be
> very
> grateful to him / her.
>
> --
> JG

I know of three causes for the vast majority of such problems:
1. Incompatible add-ons: What if you right click the IE icon on the desktop
and choose Start Without Add-ons?
Or go to Start | All Programs | Accessories | System Tools | Internet
Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings.

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

"Jariso" <Jariso@discussions.microsoft.com> wrote in message
news:6DE5A726-E09F-421B-9F37-B656AC40010C@microsoft.com...
>I have'nt got any reply to this subject yet, so I try and see if posting this
> one in the Internet Explorer discussion group will make this issue more
> visible.
>
> Every time a (safe!) web site requires me to run an ActiveX control, clicking
> on the dialogue box causes IE 7 to crash.



The most likely cause of crashes is interference by incompatible third-party
programs. To test this hypothesis try using the Manage Add-ons tool
to disable *all* non-essential add-ons. E.g. sort by Publisher
and allow only add-ons by Microsoft Corporation (or only ones
which are essential.)



>
> I get an error message from IE which tells me that "IE has encountered a
> problem and needs to close"
>
> Clicking on the details gives me:
>
> AppName: iexplore.exe AppVer: 7.0.6000.16473 ModName:mshtml.dll
> ModVer: 7.0.6000.16481 Offset: 00211dee


Unfortunately crashes in common modules are often due to their callers
and this diagnostic gives you no information about that. Neither does
the (mostly unformatted) information in the Details window. You can get
information about the callers from the drwtsn32.log in the Stack Back Trace
for the crashing thread (e.g. the one indicated by the FAULT -> tag.)
The value of that information is increased when you let drwtsn32.exe find
the appropriate symbols files, e.g. ideally ones which were generated by builds for the same versions of the modules you see listed
there.
Neverthess just getting a list of the modules involved in the crash is often
an important clue.


Good luck

Robert Aldwinckle
---


>
> I had a similar problem when using IE 6, which was solved by downloading the
> IE 7 version. Judging by the comments on this forum, I was not the only one
> experiencing these problemes with IE 6.
>
> However, I haven't seen a thread yet commenting on the same bug in IE 7.
>
> As of july 29, my latest updates were
>
> Windows Malicious Software Removal Tool - July 2007 (KB890830)
> Update for Windows XP (KB936357)
>
> These were installed about 2 weeks ago. I ignore if these updates caused the
> problem, because I had not entered such websites for quite a time until
> recently.
>
> Could someone please suggest me a solution to this problem? I would be very
> grateful to him / her.
>
> --
> JG

Thanks to your comments I found out that it was one of my installed add-ons
that was causing those crashes, to be more specific: SiteAdv.dll, type:
Browser Helper Object. This is an add-on belonging to MacAfee SiteAdvisor. By
disabling it, the sites I mentioned earlier work perfectly.

Thank you very much for your helpful response.

--
JG


"Frank Saunders, MS-MVP OE/WM" wrote:

> "Jariso" <Jariso@discussions.microsoft.com> wrote in message
> news:6DE5A726-E09F-421B-9F37-B656AC40010C@microsoft.com...
> >I have'nt got any reply to this subject yet, so I try and see if posting
> >this
> > one in the Internet Explorer discussion group will make this issue more
> > visible.
> >
> > Every time a (safe!) web site requires me to run an ActiveX control,
> > clicking
> > on the dialogue box causes IE 7 to crash.
> >
> > I get an error message from IE which tells me that "IE has encountered a
> > problem and needs to close"
> >
> > Clicking on the details gives me:
> >
> > AppName: iexplore.exe AppVer: 7.0.6000.16473 ModName:mshtml.dll
> > ModVer: 7.0.6000.16481 Offset: 00211dee
> >
> > I had a similar problem when using IE 6, which was solved by downloading
> > the
> > IE 7 version. Judging by the comments on this forum, I was not the only
> > one
> > experiencing these problemes with IE 6.
> >
> > However, I haven't seen a thread yet commenting on the same bug in IE 7.
> >
> > As of july 29, my latest updates were
> >
> > Windows Malicious Software Removal Tool - July 2007 (KB890830)
> > Update for Windows XP (KB936357)
> >
> > These were installed about 2 weeks ago. I ignore if these updates caused
> > the
> > problem, because I had not entered such websites for quite a time until
> > recently.
> >
> > Could someone please suggest me a solution to this problem? I would be
> > very
> > grateful to him / her.
> >
> > --
> > JG
>
> I know of three causes for the vast majority of such problems:
> 1. Incompatible add-ons: What if you right click the IE icon on the desktop
> and choose Start Without Add-ons?
> Or go to Start | All Programs | Accessories | System Tools | Internet
> Explorer (No Add-ons).
>
> 2. Tools | Internet Options | Advanced
> Scroll to the bottom and click Reset Internet Explorer Settings.
>
> 3. Malware already installed on the computer: Help with malware
> All MS-MVP Sites.
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://www.elephantboycomputers.com/...moving_Malware
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/darnit.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>
> Unexplained computer behavior may be caused by deceptive software.
> http://support.microsoft.com/kb/827315
>
> So How Did I Get Infected Anyway?
> For quite a few people it's by installing Messenger Plus, whose ads for
> malware don't identify the malware as such and try to convince you that you
> owe it to the author. See also:
> http://www.wilderssecurity.com/showthread.php?t=27971
> Don't ever do a "default" install of anything. Always choose Custom and see
> what else is being carried along. Don't install any extras you're not sure
> of.
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

Thanks to your comments I found out that it was one of my installed add-ons
that was causing those crashes, to be more specific: SiteAdv.dll, type:
Browser Helper Object. This is an add-on belonging to MacAfee SiteAdvisor. By
disabling it, the sites I mentioned earlier work perfectly.

Thank you very much for your helpful response.

--
JG


"Robert Aldwinckle" wrote:

> "Jariso" <Jariso@discussions.microsoft.com> wrote in message
> news:6DE5A726-E09F-421B-9F37-B656AC40010C@microsoft.com...
> >I have'nt got any reply to this subject yet, so I try and see if posting this
> > one in the Internet Explorer discussion group will make this issue more
> > visible.
> >
> > Every time a (safe!) web site requires me to run an ActiveX control, clicking
> > on the dialogue box causes IE 7 to crash.
>
>
>
> The most likely cause of crashes is interference by incompatible third-party
> programs. To test this hypothesis try using the Manage Add-ons tool
> to disable *all* non-essential add-ons. E.g. sort by Publisher
> and allow only add-ons by Microsoft Corporation (or only ones
> which are essential.)
>
>
>
> >
> > I get an error message from IE which tells me that "IE has encountered a
> > problem and needs to close"
> >
> > Clicking on the details gives me:
> >
> > AppName: iexplore.exe AppVer: 7.0.6000.16473 ModName:mshtml.dll
> > ModVer: 7.0.6000.16481 Offset: 00211dee
>
>
> Unfortunately crashes in common modules are often due to their callers
> and this diagnostic gives you no information about that. Neither does
> the (mostly unformatted) information in the Details window. You can get
> information about the callers from the drwtsn32.log in the Stack Back Trace
> for the crashing thread (e.g. the one indicated by the FAULT -> tag.)
> The value of that information is increased when you let drwtsn32.exe find
> the appropriate symbols files, e.g. ideally ones which were generated by builds for the same versions of the modules you see listed
> there.
> Neverthess just getting a list of the modules involved in the crash is often
> an important clue.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> >
> > I had a similar problem when using IE 6, which was solved by downloading the
> > IE 7 version. Judging by the comments on this forum, I was not the only one
> > experiencing these problemes with IE 6.
> >
> > However, I haven't seen a thread yet commenting on the same bug in IE 7.
> >
> > As of july 29, my latest updates were
> >
> > Windows Malicious Software Removal Tool - July 2007 (KB890830)
> > Update for Windows XP (KB936357)
> >
> > These were installed about 2 weeks ago. I ignore if these updates caused the
> > problem, because I had not entered such websites for quite a time until
> > recently.
> >
> > Could someone please suggest me a solution to this problem? I would be very
> > grateful to him / her.
> >
> > --
> > JG
>
>
>