I am helping my employee with a login failure to a healthcare website when
using her home computer, which has internet explorer 7 recently installed by
a tech service.

Entering the correct username and password refreshes the page or kicks it
back one page, without successfully completing the login. There is no error
message. When a different computer is used the login to the same site it is
succesful. When loging into a different website on the computer in question
the login process is also succesful; we have so far identified two separate
websites where the failure to log occurs using correct userid and password
entries, and verified other websites where loging happens smoothly.

I turned off Pop Blocker without any good results. Any ideas?

Thanks,

pportmd

Tools>Internet Options>Advanced Tab
Scroll Down to Security
Ensure Use SSL 3.0 is checked
Ensure Use TLS 1.0 is checked
If both are enabled, uncheck Use TLS 1.0
Check SSL 2.0
Click ok

See if that helps.

Also, have you compared configurations on computers to determine the
difference in IE settings?
--
Gistcheckin


"pportmd" wrote:

> I am helping my employee with a login failure to a healthcare website when
> using her home computer, which has internet explorer 7 recently installed by
> a tech service.
>
> Entering the correct username and password refreshes the page or kicks it
> back one page, without successfully completing the login. There is no error
> message. When a different computer is used the login to the same site it is
> succesful. When loging into a different website on the computer in question
> the login process is also succesful; we have so far identified two separate
> websites where the failure to log occurs using correct userid and password
> entries, and verified other websites where loging happens smoothly.
>
> I turned off Pop Blocker without any good results. Any ideas?
>
> Thanks,
>
> pportmd

"pportmd" <pportmd@discussions.microsoft.com> wrote in message
news:A9175F7C-8A59-4BFA-B8CB-59F43A834C74@microsoft.com...
>I am helping my employee with a login failure to a healthcare website when
> using her home computer, which has internet explorer 7 recently installed
> by
> a tech service.
>
> Entering the correct username and password refreshes the page or kicks it
> back one page, without successfully completing the login. There is no
> error
> message. When a different computer is used the login to the same site it
> is
> succesful. When loging into a different website on the computer in
> question
> the login process is also succesful; we have so far identified two
> separate
> websites where the failure to log occurs using correct userid and password
> entries, and verified other websites where loging happens smoothly.
>
> I turned off Pop Blocker without any good results. Any ideas?
>
> Thanks,
>
> pportmd

What if you right click the IE icon on the desktop and choose Start Without
Add-ons?
Or go to Start | All Programs | Accessories | System Tools | Internet
Explorer (No Add-ons).

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

SSL 2.0 and 3.0 were checked and TLS unchecked on my machine, where the login
worked fine, and on hers it was the same configuration, where the login
fails. I tried SSL 2.0 and TLS checked without success prior to my entry
yesterday. I will try other combinations next time I'm at the computer.
Thanks.

"Gistcheckin" wrote:

> Tools>Internet Options>Advanced Tab
> Scroll Down to Security
> Ensure Use SSL 3.0 is checked
> Ensure Use TLS 1.0 is checked
> If both are enabled, uncheck Use TLS 1.0
> Check SSL 2.0
> Click ok
>
> See if that helps.
>
> Also, have you compared configurations on computers to determine the
> difference in IE settings?
> --
> Gistcheckin
>
>
> "pportmd" wrote:
>
> > I am helping my employee with a login failure to a healthcare website when
> > using her home computer, which has internet explorer 7 recently installed by
> > a tech service.
> >
> > Entering the correct username and password refreshes the page or kicks it
> > back one page, without successfully completing the login. There is no error
> > message. When a different computer is used the login to the same site it is
> > succesful. When loging into a different website on the computer in question
> > the login process is also succesful; we have so far identified two separate
> > websites where the failure to log occurs using correct userid and password
> > entries, and verified other websites where loging happens smoothly.
> >
> > I turned off Pop Blocker without any good results. Any ideas?
> >
> > Thanks,
> >
> > pportmd

I checked the settings and they are already set to start without add-ons. Any
other suggestions?

PPORTMD

"Frank Saunders, MS-MVP OE/WM" wrote:

> "pportmd" <pportmd@discussions.microsoft.com> wrote in message
> news:A9175F7C-8A59-4BFA-B8CB-59F43A834C74@microsoft.com...
> >I am helping my employee with a login failure to a healthcare website when
> > using her home computer, which has internet explorer 7 recently installed
> > by
> > a tech service.
> >
> > Entering the correct username and password refreshes the page or kicks it
> > back one page, without successfully completing the login. There is no
> > error
> > message. When a different computer is used the login to the same site it
> > is
> > succesful. When loging into a different website on the computer in
> > question
> > the login process is also succesful; we have so far identified two
> > separate
> > websites where the failure to log occurs using correct userid and password
> > entries, and verified other websites where loging happens smoothly.
> >
> > I turned off Pop Blocker without any good results. Any ideas?
> >
> > Thanks,
> >
> > pportmd
>
> What if you right click the IE icon on the desktop and choose Start Without
> Add-ons?
> Or go to Start | All Programs | Accessories | System Tools | Internet
> Explorer (No Add-ons).
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

"pportmd" <pportmd@discussions.microsoft.com> wrote in message
news:A5AF8B90-9001-455A-88FD-6C2A3719CF47@microsoft.com...
>I checked the settings and they are already set to start without add-ons.
>Any
> other suggestions?
>
> PPORTMD
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> "pportmd" <pportmd@discussions.microsoft.com> wrote in message
>> news:A9175F7C-8A59-4BFA-B8CB-59F43A834C74@microsoft.com...
>> >I am helping my employee with a login failure to a healthcare website
>> >when
>> > using her home computer, which has internet explorer 7 recently
>> > installed
>> > by
>> > a tech service.
>> >
>> > Entering the correct username and password refreshes the page or kicks
>> > it
>> > back one page, without successfully completing the login. There is no
>> > error
>> > message. When a different computer is used the login to the same site
>> > it
>> > is
>> > succesful. When loging into a different website on the computer in
>> > question
>> > the login process is also succesful; we have so far identified two
>> > separate
>> > websites where the failure to log occurs using correct userid and
>> > password
>> > entries, and verified other websites where loging happens smoothly.
>> >
>> > I turned off Pop Blocker without any good results. Any ideas?
>> >
>> > Thanks,
>> >
>> > pportmd
>>
>> What if you right click the IE icon on the desktop and choose Start
>> Without
>> Add-ons?
>> Or go to Start | All Programs | Accessories | System Tools | Internet
>> Explorer (No Add-ons).


1. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings.

2. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

"pportmd" <pportmd@discussions.microsoft.com> wrote in message
news:A5AF8B90-9001-455A-88FD-6C2A3719CF47@microsoft.com...
>I checked the settings and they are already set to start without add-ons.
>Any
> other suggestions?
>
> PPORTMD
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> "pportmd" <pportmd@discussions.microsoft.com> wrote in message
>> news:A9175F7C-8A59-4BFA-B8CB-59F43A834C74@microsoft.com...
>> >I am helping my employee with a login failure to a healthcare website
>> >when
>> > using her home computer, which has internet explorer 7 recently
>> > installed
>> > by
>> > a tech service.
>> >
>> > Entering the correct username and password refreshes the page or kicks
>> > it
>> > back one page, without successfully completing the login. There is no
>> > error
>> > message. When a different computer is used the login to the same site
>> > it
>> > is
>> > succesful. When loging into a different website on the computer in
>> > question
>> > the login process is also succesful; we have so far identified two
>> > separate
>> > websites where the failure to log occurs using correct userid and
>> > password
>> > entries, and verified other websites where loging happens smoothly.
>> >
>> > I turned off Pop Blocker without any good results. Any ideas?
>> >
>> > Thanks,
>> >
>> > pportmd
>>
>> What if you right click the IE icon on the desktop and choose Start
>> Without
>> Add-ons?
>> Or go to Start | All Programs | Accessories | System Tools | Internet
>> Explorer (No Add-ons).
>>
>> --
>> Frank Saunders, MS-MVP OE/WM
>> Do not send mail.
>>
Have you tried enabling cookies in the "privacy" tab of Internet Properties?
Some websites insist on writing a cookie to your machine when you log in,
otherwise they reject the log on even with correct user id and password.
There may a "privacy control" icon on the bottom of the window when this
happens.