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  #1 (permalink)  
Old 06-13-2007, 06:50 AM
Mike51
Newsgroup Contributor
 
Posts: n/a
IE 7 - Can't access Internet Options - Help please !

I'm on my son's laptop now, but on my desktop I wasn't able to type in forms
or email but I COULD type in URL field. I thought it might be a setting in
Internet Options, but when I tried to view, I get message, "This operation
has been cancelled due to restrictions in effect on this computer. Contact
system administrator.

This is a home PC running XP Home and I.E. 7.0

I've never had this happen and I would appreciate any help in resolving this
ASAP....thank you in advance.
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Old 06-13-2007, 06:50 AM
  #2 (permalink)  
Old 06-13-2007, 10:51 AM
Alan Edwards
Newsgroup Contributor
 
Posts: n/a
Re: IE 7 - Can't access Internet Options - Help please !

Use Regedit.exe and search for NoBrowserOptions and remove it.
It is most likely to be here (but not necessarily)
HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet
Explorer\Restrictions
If you are unfamiliar with Regedit, then ensure you know how to
restore your Registry in case of error and it is a good idea to export
any key before deleting.

Check the startup (Start-Run-MSCONFIG-Startup tab) for any unknown
items if it is reset on reboot.

If you use SpyBot's Immunize feature, then you can unlock in Tools-IE
Tweaks-"Lock IE Control Panel"

....Alan
--
Alan Edwards, MS MVP Windows -Internet Explorer

On Wed, 13 Jun 2007 06:41:00 -0700, in
microsoft.public.internetexplorer.general, Mike51
<Mike51@discussions.microsoft.com> wrote:

>I'm on my son's laptop now, but on my desktop I wasn't able to type in forms
>or email but I COULD type in URL field. I thought it might be a setting in
>Internet Options, but when I tried to view, I get message, "This operation
>has been cancelled due to restrictions in effect on this computer. Contact
>system administrator.
>
>This is a home PC running XP Home and I.E. 7.0
>
>I've never had this happen and I would appreciate any help in resolving this
>ASAP....thank you in advance.

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  #3 (permalink)  
Old 06-13-2007, 01:10 PM
Mike51
Newsgroup Contributor
 
Posts: n/a
Re: IE 7 - Can't access Internet Options - Help please !

Thanks for trying Alan. I've done everything you've suggested including
googling for more "fixes" but can't even locate "internet options" via
start/control panel ?

When searching from both HKEYs, I get as far as Microsoft (after policies),
but no Internet Explorer...also searched for NoBrowserOptions, Restrictions
to no avail.

I'm hoping that if I keep searching (my OCD acting up!) I'll find a way to
resolve this. Meanwhile, I'm using Firefox, but I'm not a fan...yet!

"Alan Edwards" wrote:

> Use Regedit.exe and search for NoBrowserOptions and remove it.
> It is most likely to be here (but not necessarily)
> HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet
> Explorer\Restrictions
> If you are unfamiliar with Regedit, then ensure you know how to
> restore your Registry in case of error and it is a good idea to export
> any key before deleting.
>
> Check the startup (Start-Run-MSCONFIG-Startup tab) for any unknown
> items if it is reset on reboot.
>
> If you use SpyBot's Immunize feature, then you can unlock in Tools-IE
> Tweaks-"Lock IE Control Panel"
>
> ....Alan
> --
> Alan Edwards, MS MVP Windows -Internet Explorer
>
> On Wed, 13 Jun 2007 06:41:00 -0700, in
> microsoft.public.internetexplorer.general, Mike51
> <Mike51@discussions.microsoft.com> wrote:
>
> >I'm on my son's laptop now, but on my desktop I wasn't able to type in forms
> >or email but I COULD type in URL field. I thought it might be a setting in
> >Internet Options, but when I tried to view, I get message, "This operation
> >has been cancelled due to restrictions in effect on this computer. Contact
> >system administrator.
> >
> >This is a home PC running XP Home and I.E. 7.0
> >
> >I've never had this happen and I would appreciate any help in resolving this
> >ASAP....thank you in advance.

>

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  #4 (permalink)  
Old 06-13-2007, 07:00 PM
PA Bear
Newsgroup Contributor
 
Posts: n/a
Re: IE 7 - Can't access Internet Options - Help please !

Unless the behavior's caused by restrictions put in place by some
security/anti-spyware application you have installed...

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Mike51 wrote:
> Thanks for trying Alan. I've done everything you've suggested including
> googling for more "fixes" but can't even locate "internet options" via
> start/control panel ?
>
> When searching from both HKEYs, I get as far as Microsoft (after
> policies),
> but no Internet Explorer...also searched for NoBrowserOptions,
> Restrictions
> to no avail.
>
> I'm hoping that if I keep searching (my OCD acting up!) I'll find a way to
> resolve this. Meanwhile, I'm using Firefox, but I'm not a fan...yet!
>
> "Alan Edwards" wrote:
>
>> Use Regedit.exe and search for NoBrowserOptions and remove it.
>> It is most likely to be here (but not necessarily)
>> HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet
>> Explorer\Restrictions
>> If you are unfamiliar with Regedit, then ensure you know how to
>> restore your Registry in case of error and it is a good idea to export
>> any key before deleting.
>>
>> Check the startup (Start-Run-MSCONFIG-Startup tab) for any unknown
>> items if it is reset on reboot.
>>
>> If you use SpyBot's Immunize feature, then you can unlock in Tools-IE
>> Tweaks-"Lock IE Control Panel"
>>
>> Mike51 wrote:
>>> I'm on my son's laptop now, but on my desktop I wasn't able to type in
>>> forms or email but I COULD type in URL field. I thought it might be a
>>> setting in Internet Options, but when I tried to view, I get message,
>>> "This operation has been cancelled due to restrictions in effect on this
>>> computer. Contact system administrator.
>>>
>>> This is a home PC running XP Home and I.E. 7.0
>>>
>>> I've never had this happen and I would appreciate any help in resolving
>>> this ASAP....thank you in advance.


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  #5 (permalink)  
Old 06-14-2007, 04:20 AM
Mike51
Newsgroup Contributor
 
Posts: n/a
Re: IE 7 - Can't access Internet Options - Help please !

I'm presently using Firefox with no problems. What if i were to remove IE7
and then try a re-install in a couple of days ?

"PA Bear" wrote:

> Unless the behavior's caused by restrictions put in place by some
> security/anti-spyware application you have installed...
>
> Run a /thorough/ check for hijackware, including posting your hijackthis log
> to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_R...:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/...moving_Malware
>
> When all else fails, HijackThis v1.99.1
> (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware with
> assistance from an expert. **Post your log to
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html,
> http://forums.subratam.org/index.php?showforum=7,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
> analysis, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> Mike51 wrote:
> > Thanks for trying Alan. I've done everything you've suggested including
> > googling for more "fixes" but can't even locate "internet options" via
> > start/control panel ?
> >
> > When searching from both HKEYs, I get as far as Microsoft (after
> > policies),
> > but no Internet Explorer...also searched for NoBrowserOptions,
> > Restrictions
> > to no avail.
> >
> > I'm hoping that if I keep searching (my OCD acting up!) I'll find a way to
> > resolve this. Meanwhile, I'm using Firefox, but I'm not a fan...yet!
> >
> > "Alan Edwards" wrote:
> >
> >> Use Regedit.exe and search for NoBrowserOptions and remove it.
> >> It is most likely to be here (but not necessarily)
> >> HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet
> >> Explorer\Restrictions
> >> If you are unfamiliar with Regedit, then ensure you know how to
> >> restore your Registry in case of error and it is a good idea to export
> >> any key before deleting.
> >>
> >> Check the startup (Start-Run-MSCONFIG-Startup tab) for any unknown
> >> items if it is reset on reboot.
> >>
> >> If you use SpyBot's Immunize feature, then you can unlock in Tools-IE
> >> Tweaks-"Lock IE Control Panel"
> >>
> >> Mike51 wrote:
> >>> I'm on my son's laptop now, but on my desktop I wasn't able to type in
> >>> forms or email but I COULD type in URL field. I thought it might be a
> >>> setting in Internet Options, but when I tried to view, I get message,
> >>> "This operation has been cancelled due to restrictions in effect on this
> >>> computer. Contact system administrator.
> >>>
> >>> This is a home PC running XP Home and I.E. 7.0
> >>>
> >>> I've never had this happen and I would appreciate any help in resolving
> >>> this ASAP....thank you in advance.

>
>

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  #6 (permalink)  
Old 06-14-2007, 04:30 AM
Mike51
Newsgroup Contributor
 
Posts: n/a
Re: IE 7 - Can't access Internet Options - Help please !

Here is my hijack this log file -

Logfile of HijackThis v1.99.1
Scan saved at 7:13:56 AM, on 6/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\khooker.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\essspk.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 4.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\sistray.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
C:\Program Files\mobile PhoneTools\WatchDog.exe
C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
C:\Program Files\SiteAdvisor\6066\SAService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Documents and Settings\Bennett\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.boston.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} -
C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program
Files\SiteAdvisor\6066\SiteAdv.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} -
C:\Program Files\SiteAdvisor\6066\SiteAdv.dll
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\sisUSBrg.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [EssSpkPhone] essspk.exe -b
O4 - HKLM\..\Run: [HPDJ Taskbar Utility]
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 4.exe
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe"
/pause
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator
5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program
Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\system32\sistray.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\mobile PhoneTools\WatchDog.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\Program
Files\Maxtor\OneTouch\utils\Onetouch.exe
O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch
Status\maxmenumgr.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Event Reminder.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program
Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program
Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program
Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program
Files\ieSpell\wikipedia.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} -
C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell -
{0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} -
C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options -
{1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection
Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) -
http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-48.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
https://download.macromedia.com/pub/...sh/swflash.cab
O16 - DPF: {E9A7F56F-C40F-4928-8C6F-7A72F2A25222} (AxRUploadControl Object)
- http://www.imagestation.com/common/c...cab?v=1,0,0,38
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) -
http://download.mcafee.com/molbin/is...52/mcfscan.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) -
http://us.dl1.yimg.com/download.comp...bio5_1_6_0.cab
O18 - Protocol: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} -
C:\Program Files\SiteAdvisor\6066\SiteAdv.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program
Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
O23 - Service: MaxSyncService (NTService1) - - C:\Program
Files\Maxtor\OneTouch\Utils\SyncServices.exe
O23 - Service: SiteAdvisor Service - McAfee, Inc. - C:\Program
Files\SiteAdvisor\6066\SAService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation -
C:\Program Files\Viewpoint\Common\ViewpointService.exe



"Mike51" wrote:

> I'm presently using Firefox with no problems. What if i were to remove IE7
> and then try a re-install in a couple of days ?
>
> "PA Bear" wrote:
>
> > Unless the behavior's caused by restrictions put in place by some
> > security/anti-spyware application you have installed...
> >
> > Run a /thorough/ check for hijackware, including posting your hijackthis log
> > to an appropriate forum.
> >
> > Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://wiki.castlecops.com/Malware_R...:_Introduction
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine2.blogspot.com/
> > http://www.elephantboycomputers.com/...moving_Malware
> >
> > When all else fails, HijackThis v1.99.1
> > (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
> > It will help you to both identify and remove any hijackware/spyware with
> > assistance from an expert. **Post your log to
> > http://forums.spybot.info/forumdisplay.php?f=22,
> > http://castlecops.com/forum67.html,
> > http://forums.subratam.org/index.php?showforum=7,
> > http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
> > analysis, not here.**
> >
> > If the procedures look too complex - and there is no shame in admitting this
> > isn't your cup of tea - take the machine to a local, reputable and
> > independent (i.e., not BigBoxStoreUSA) computer repair shop.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin; DTS-L.org
> >
> >
> > Mike51 wrote:
> > > Thanks for trying Alan. I've done everything you've suggested including
> > > googling for more "fixes" but can't even locate "internet options" via
> > > start/control panel ?
> > >
> > > When searching from both HKEYs, I get as far as Microsoft (after
> > > policies),
> > > but no Internet Explorer...also searched for NoBrowserOptions,
> > > Restrictions
> > > to no avail.
> > >
> > > I'm hoping that if I keep searching (my OCD acting up!) I'll find a way to
> > > resolve this. Meanwhile, I'm using Firefox, but I'm not a fan...yet!
> > >
> > > "Alan Edwards" wrote:
> > >
> > >> Use Regedit.exe and search for NoBrowserOptions and remove it.
> > >> It is most likely to be here (but not necessarily)
> > >> HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet
> > >> Explorer\Restrictions
> > >> If you are unfamiliar with Regedit, then ensure you know how to
> > >> restore your Registry in case of error and it is a good idea to export
> > >> any key before deleting.
> > >>
> > >> Check the startup (Start-Run-MSCONFIG-Startup tab) for any unknown
> > >> items if it is reset on reboot.
> > >>
> > >> If you use SpyBot's Immunize feature, then you can unlock in Tools-IE
> > >> Tweaks-"Lock IE Control Panel"
> > >>
> > >> Mike51 wrote:
> > >>> I'm on my son's laptop now, but on my desktop I wasn't able to type in
> > >>> forms or email but I COULD type in URL field. I thought it might be a
> > >>> setting in Internet Options, but when I tried to view, I get message,
> > >>> "This operation has been cancelled due to restrictions in effect on this
> > >>> computer. Contact system administrator.
> > >>>
> > >>> This is a home PC running XP Home and I.E. 7.0
> > >>>
> > >>> I've never had this happen and I would appreciate any help in resolving
> > >>> this ASAP....thank you in advance.

> >
> >

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  #7 (permalink)  
Old 06-14-2007, 05:10 AM
Frank Saunders, MS-MVP OE/WM
Newsgroup Contributor
 
Posts: n/a
Re: IE 7 - Can't access Internet Options - Help please !

"Mike51" <Mike51@discussions.microsoft.com> wrote in message
news:9841005A-CCDD-47B2-B6B3-0F07853646EC@microsoft.com...
> Here is my hijack this log file -
>
> Logfile of HijackThis v1.99.1
> Scan saved at 7:13:56 AM, on 6/14/2007
> Platform: Windows XP SP2 (WinNT 5.01.2600)
> MSIE: Internet Explorer v7.00 (7.00.6000.16473)
>



**Post your HijackThis log to
http://aumha.net/viewforum.php?f=30
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
or other appropriate forums for expert analysis, not here.**

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

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  #8 (permalink)  
Old 06-14-2007, 02:30 PM
PA Bear
Newsgroup Contributor
 
Posts: n/a
Re: IE 7 - Can't access Internet Options - Help please !

>> I'm presently using Firefox with no problems. What if i were to remove
>> IE7
>> and then try a re-install in a couple of days ?


You can disable IE7, you can uninstall IE7 and return to IE6, you can
reinstall IE6 or IE7: None of these will fix the problem.

Your thread in AumHa Forums: http://aumha.net/viewtopic.php?t=27471
--
~PA Bear

Mike51 wrote:
> Here is my hijack this log file -
>
> Logfile of HijackThis v1.99.1
> Scan saved at 7:13:56 AM, on 6/14/2007
> Platform: Windows XP SP2 (WinNT 5.01.2600)
> MSIE: Internet Explorer v7.00 (7.00.6000.16473)

<snip>
>
> "Mike51" wrote:
>> I'm presently using Firefox with no problems. What if i were to remove
>> IE7
>> and then try a re-install in a couple of days ?
>>
>> "PA Bear" wrote:
>>
>>> Unless the behavior's caused by restrictions put in place by some
>>> security/anti-spyware application you have installed...
>>>
>>> Run a /thorough/ check for hijackware, including posting your hijackthis
>>> log to an appropriate forum.
>>>
>>> Checking for/Help with Hijackware
>>> http://aumha.org/a/parasite.htm
>>> http://aumha.org/a/quickfix.htm
>>> http://aumha.net/viewtopic.php?t=5878
>>> http://wiki.castlecops.com/Malware_R...:_Introduction
>>> http://mvps.org/winhelp2002/unwanted.htm
>>> http://inetexplorer.mvps.org/data/prevention.htm
>>> http://inetexplorer.mvps.org/tshoot.html
>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>> http://defendingyourmachine2.blogspot.com/
>>> http://www.elephantboycomputers.com/...moving_Malware
>>>
>>> When all else fails, HijackThis v1.99.1
>>> (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to
>>> use.
>>> It will help you to both identify and remove any hijackware/spyware with
>>> assistance from an expert. **Post your log to
>>> http://forums.spybot.info/forumdisplay.php?f=22,
>>> http://castlecops.com/forum67.html,
>>> http://forums.subratam.org/index.php?showforum=7,
>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>>> expert analysis, not here.**
>>>
>>> If the procedures look too complex - and there is no shame in admitting
>>> this isn't your cup of tea - take the machine to a local, reputable and
>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.org
>>>
>>>
>>> Mike51 wrote:
>>>> Thanks for trying Alan. I've done everything you've suggested including
>>>> googling for more "fixes" but can't even locate "internet options" via
>>>> start/control panel ?
>>>>
>>>> When searching from both HKEYs, I get as far as Microsoft (after
>>>> policies),
>>>> but no Internet Explorer...also searched for NoBrowserOptions,
>>>> Restrictions
>>>> to no avail.
>>>>
>>>> I'm hoping that if I keep searching (my OCD acting up!) I'll find a way
>>>> to resolve this. Meanwhile, I'm using Firefox, but I'm not a fan...yet!
>>>>
>>>> "Alan Edwards" wrote:
>>>>
>>>>> Use Regedit.exe and search for NoBrowserOptions and remove it.
>>>>> It is most likely to be here (but not necessarily)
>>>>> HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet
>>>>> Explorer\Restrictions
>>>>> If you are unfamiliar with Regedit, then ensure you know how to
>>>>> restore your Registry in case of error and it is a good idea to export
>>>>> any key before deleting.
>>>>>
>>>>> Check the startup (Start-Run-MSCONFIG-Startup tab) for any unknown
>>>>> items if it is reset on reboot.
>>>>>
>>>>> If you use SpyBot's Immunize feature, then you can unlock in Tools-IE
>>>>> Tweaks-"Lock IE Control Panel"
>>>>>
>>>>> Mike51 wrote:
>>>>>> I'm on my son's laptop now, but on my desktop I wasn't able to type
>>>>>> in
>>>>>> forms or email but I COULD type in URL field. I thought it might be a
>>>>>> setting in Internet Options, but when I tried to view, I get message,
>>>>>> "This operation has been cancelled due to restrictions in effect on
>>>>>> this computer. Contact system administrator.
>>>>>>
>>>>>> This is a home PC running XP Home and I.E. 7.0
>>>>>>
>>>>>> I've never had this happen and I would appreciate any help in
>>>>>> resolving
>>>>>> this ASAP....thank you in advance.


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  #9 (permalink)  
Old 06-18-2007, 08:51 PM
TJS
Newsgroup Contributor
 
Posts: n/a
RE: IE 7 - Can't access Internet Options - Help please !

Mike
Did you ever get to the bottom of this one? I have the exact same issue as
you do. XP SP@ and IE7. My last MSoft update happened on 16 June at about
3:00pm then at about 8:00pm I could not type in input boxes or access
tools>internet options. same as you. I rolled back the updates but no help.
i suspect a virus of some kind but McAfee did not pick it. MSoft cannot
seem to help and there does not seem to be a fix at the moment. So did you
resolve it?

Any help would be appreciated.
Rgs
TJS

"Mike51" wrote:

> I'm on my son's laptop now, but on my desktop I wasn't able to type in forms
> or email but I COULD type in URL field. I thought it might be a setting in
> Internet Options, but when I tried to view, I get message, "This operation
> has been cancelled due to restrictions in effect on this computer. Contact
> system administrator.
>
> This is a home PC running XP Home and I.E. 7.0
>
> I've never had this happen and I would appreciate any help in resolving this
> ASAP....thank you in advance.

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  #10 (permalink)  
Old 06-19-2007, 02:10 PM
Robbert
Newsgroup Contributor
 
Posts: n/a
RE: IE 7 - Can't access Internet Options - Help please !

I'm experiencing the same and cannot find the solution, despite many tips
about the registry, Spybot, creating new admin-users. Nothing did work sofar.

Any help on this would be very welcome,
Thanks, Robbert


"TJS" wrote:

> Mike
> Did you ever get to the bottom of this one? I have the exact same issue as
> you do. XP SP@ and IE7. My last MSoft update happened on 16 June at about
> 3:00pm then at about 8:00pm I could not type in input boxes or access
> tools>internet options. same as you. I rolled back the updates but no help.
> i suspect a virus of some kind but McAfee did not pick it. MSoft cannot
> seem to help and there does not seem to be a fix at the moment. So did you
> resolve it?
>
> Any help would be appreciated.
> Rgs
> TJS
>
> "Mike51" wrote:
>
> > I'm on my son's laptop now, but on my desktop I wasn't able to type in forms
> > or email but I COULD type in URL field. I thought it might be a setting in
> > Internet Options, but when I tried to view, I get message, "This operation
> > has been cancelled due to restrictions in effect on this computer. Contact
> > system administrator.
> >
> > This is a home PC running XP Home and I.E. 7.0
> >
> > I've never had this happen and I would appreciate any help in resolving this
> > ASAP....thank you in advance.

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  #11 (permalink)  
Old 06-20-2007, 05:50 PM
TJS
Newsgroup Contributor
 
Posts: n/a
RE: IE 7 - Can't access Internet Options - Help please !

Robert and Mike. I have fixed my issue!! I uninstalled IE7, rebooted and
then reinstalled IE7. all is now working. To uninstall, control
panel>>add/remove programs>> windows components>> scoll to the bootom and
highlight IE7 and remote it. You will have to reboot. This will roll you
back to IE6 and the problem goes away. then I used windows update to get IE7
back. it works. do not know why. Try it and let me know.

Rgs
Trevor

"Robbert" wrote:

> I'm experiencing the same and cannot find the solution, despite many tips
> about the registry, Spybot, creating new admin-users. Nothing did work sofar.
>
> Any help on this would be very welcome,
> Thanks, Robbert
>
>
> "TJS" wrote:
>
> > Mike
> > Did you ever get to the bottom of this one? I have the exact same issue as
> > you do. XP SP@ and IE7. My last MSoft update happened on 16 June at about
> > 3:00pm then at about 8:00pm I could not type in input boxes or access
> > tools>internet options. same as you. I rolled back the updates but no help.
> > i suspect a virus of some kind but McAfee did not pick it. MSoft cannot
> > seem to help and there does not seem to be a fix at the moment. So did you
> > resolve it?
> >
> > Any help would be appreciated.
> > Rgs
> > TJS
> >
> > "Mike51" wrote:
> >
> > > I'm on my son's laptop now, but on my desktop I wasn't able to type in forms
> > > or email but I COULD type in URL field. I thought it might be a setting in
> > > Internet Options, but when I tried to view, I get message, "This operation
> > > has been cancelled due to restrictions in effect on this computer. Contact
> > > system administrator.
> > >
> > > This is a home PC running XP Home and I.E. 7.0
> > >
> > > I've never had this happen and I would appreciate any help in resolving this
> > > ASAP....thank you in advance.

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  #12 (permalink)  
Old 06-24-2007, 08:20 AM
Robbert
Newsgroup Contributor
 
Posts: n/a
RE: IE 7 - Can't access Internet Options - Help please !

Hi Trevor,
Thanks very much. Your tip solved my problem too.

I tried already something alike by removing and re-install IE with
"Add/Remove Windows Components". This didn't work.

After your tip, I removed Windows Internet Explorer 7 from "Currently
installed programs", then rebooted, and then re-installed IE 7 by Windows
Update, and it worked, Internet Options can be accessed!

Thanks again, Robbert



"TJS" wrote:

> Robert and Mike. I have fixed my issue!! I uninstalled IE7, rebooted and
> then reinstalled IE7. all is now working. To uninstall, control
> panel>>add/remove programs>> windows components>> scoll to the bootom and
> highlight IE7 and remote it. You will have to reboot. This will roll you
> back to IE6 and the problem goes away. then I used windows update to get IE7
> back. it works. do not know why. Try it and let me know.
>
> Rgs
> Trevor
>
> "Robbert" wrote:
>
> > I'm experiencing the same and cannot find the solution, despite many tips
> > about the registry, Spybot, creating new admin-users. Nothing did work sofar.
> >
> > Any help on this would be very welcome,
> > Thanks, Robbert
> >
> >
> > "TJS" wrote:
> >
> > > Mike
> > > Did you ever get to the bottom of this one? I have the exact same issue as
> > > you do. XP SP@ and IE7. My last MSoft update happened on 16 June at about
> > > 3:00pm then at about 8:00pm I could not type in input boxes or access
> > > tools>internet options. same as you. I rolled back the updates but no help.
> > > i suspect a virus of some kind but McAfee did not pick it. MSoft cannot
> > > seem to help and there does not seem to be a fix at the moment. So did you
> > > resolve it?
> > >
> > > Any help would be appreciated.
> > > Rgs
> > > TJS
> > >
> > > "Mike51" wrote:
> > >
> > > > I'm on my son's laptop now, but on my desktop I wasn't able to type in forms
> > > > or email but I COULD type in URL field. I thought it might be a setting in
> > > > Internet Options, but when I tried to view, I get message, "This operation
> > > > has been cancelled due to restrictions in effect on this computer. Contact
> > > > system administrator.
> > > >
> > > > This is a home PC running XP Home and I.E. 7.0
> > > >
> > > > I've never had this happen and I would appreciate any help in resolving this
> > > > ASAP....thank you in advance.

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