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  #1 (permalink)  
Old 05-14-2007, 12:10 PM
ChrisRobt
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Cannot accesss internet after upgrade

Last week I "upgraded" IE7 and since then have been unable to access the
internet through IE7; after a couple hours on the phone with technical
support for my DSL provider and computer, we discovered the culprit was IE7.
I got a copy of Firefox from my husband and am now running that as my
browser. Is there any way to get IE7 running again, or should I just abandon
it and use Firefox?

Christine
ChrisRobt********.com
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Old 05-14-2007, 12:10 PM
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  #2 (permalink)  
Old 05-14-2007, 12:20 PM
Scooby Simon
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RE: Cannot accesss internet after upgrade

I have exactly the same problem.

IE7 has just died on me; I re-installed it today and have turned off all
add-ons etc and it still does not work.

All I get is "connecting to site ..." and 4 or 5 green bars in the loading
bar and I never get connected to the web site.




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  #3 (permalink)  
Old 05-14-2007, 02:01 PM
Gistcheckin
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Posts: n/a
RE: Cannot accesss internet after upgrade

Try downloading/installing the User Agent String Utility (click on question 4
to see the download link).
http://www.microsoft.com/windows/pro.../ie/iefaq.mspx

Also, try Tools>Internet Options>Connections Tab
Click on Lan Settings button
Select Automatically Detect Settings
Click Ok twice
--
Gistcheckin


"Scooby Simon" wrote:

> I have exactly the same problem.
>
> IE7 has just died on me; I re-installed it today and have turned off all
> add-ons etc and it still does not work.
>
> All I get is "connecting to site ..." and 4 or 5 green bars in the loading
> bar and I never get connected to the web site.
>
>
>
>

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  #4 (permalink)  
Old 05-14-2007, 02:10 PM
Scooby Simon
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Posts: n/a
RE: Cannot accesss internet after upgrade

I tried the User Agent String Utility and this just locked up (I assume it
failed to load an IE session).

Any other ideas ?

"Gistcheckin" wrote:

> Try downloading/installing the User Agent String Utility (click on question 4
> to see the download link).
> http://www.microsoft.com/windows/pro.../ie/iefaq.mspx
>
> Also, try Tools>Internet Options>Connections Tab
> Click on Lan Settings button
> Select Automatically Detect Settings
> Click Ok twice
> --
> Gistcheckin
>
>
> "Scooby Simon" wrote:
>
> > I have exactly the same problem.
> >
> > IE7 has just died on me; I re-installed it today and have turned off all
> > add-ons etc and it still does not work.
> >
> > All I get is "connecting to site ..." and 4 or 5 green bars in the loading
> > bar and I never get connected to the web site.
> >
> >
> >
> >

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  #5 (permalink)  
Old 05-14-2007, 06:10 PM
Postilion
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Posts: n/a
Re: Cannot accesss internet after upgrade

On May 14, 12:55 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
wrote:
> Last week I "upgraded" IE7 and since then have been unable to access the
> internet through IE7; after a couple hours on the phone with technical
> support for my DSL provider and computer, we discovered the culprit was IE7.
> I got a copy of Firefox from my husband and am now running that as my
> browser. Is there any way to get IE7 running again, or should I just abandon
> it and use Firefox?
>
> Christine
> ChrisR...********.com


Hi,
IE7 can be pretty weird. Upgrades frequently go wrong. Especailly if
it took a very long time to complete. That can mean some files were
corrupted in the process. You can go to add/remove programs and
uninstall the upgrade and that will usually fix it. If the install
actually completed successfully without corruption. You need to go in
and reconfigure the home page, setup trusted sites etc. IE 7 has
enhanced security features and will block many things unless you
explicitly say you want to go here or there. Go to tools, options and
check out the security tab. Good luck.


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  #6 (permalink)  
Old 05-14-2007, 07:00 PM
ChrisRobt
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Posts: n/a
Re: Cannot accesss internet after upgrade



"Postilion" wrote:

> On May 14, 12:55 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
> wrote:
> > Last week I "upgraded" IE7 and since then have been unable to access the
> > internet through IE7; after a couple hours on the phone with technical
> > support for my DSL provider and computer, we discovered the culprit was IE7.
> > I got a copy of Firefox from my husband and am now running that as my
> > browser. Is there any way to get IE7 running again, or should I just abandon
> > it and use Firefox?
> >
> > Christine
> > ChrisR...********.com

>
> Hi,
> IE7 can be pretty weird. Upgrades frequently go wrong. Especailly if
> it took a very long time to complete. That can mean some files were
> corrupted in the process. You can go to add/remove programs and
> uninstall the upgrade and that will usually fix it. If the install
> actually completed successfully without corruption. You need to go in
> and reconfigure the home page, setup trusted sites etc. IE 7 has
> enhanced security features and will block many things unless you
> explicitly say you want to go here or there. Go to tools, options and
> check out the security tab. Good luck.


It did take a long time to complete; I went to bed and when I got up, it was
still "loading" so I turned it off and back on again. It did that again each
time I turned my computer off for a couple days and then no longer worked.
I'll try uninstalling if I can find the upgrade.

Christine
>
>
>

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  #7 (permalink)  
Old 05-14-2007, 07:10 PM
ChrisRobt
Tablet PC Guest
 
Posts: n/a
Re: Cannot accesss internet after upgrade



"ChrisRobt" wrote:

>
>
> "Postilion" wrote:
>
> > On May 14, 12:55 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
> > wrote:
> > > Last week I "upgraded" IE7 and since then have been unable to access the
> > > internet through IE7; after a couple hours on the phone with technical
> > > support for my DSL provider and computer, we discovered the culprit was IE7.
> > > I got a copy of Firefox from my husband and am now running that as my
> > > browser. Is there any way to get IE7 running again, or should I just abandon
> > > it and use Firefox?
> > >
> > > Christine
> > > ChrisR...********.com

> >
> > Hi,
> > IE7 can be pretty weird. Upgrades frequently go wrong. Especailly if
> > it took a very long time to complete. That can mean some files were
> > corrupted in the process. You can go to add/remove programs and
> > uninstall the upgrade and that will usually fix it. If the install
> > actually completed successfully without corruption. You need to go in
> > and reconfigure the home page, setup trusted sites etc. IE 7 has
> > enhanced security features and will block many things unless you
> > explicitly say you want to go here or there. Go to tools, options and
> > check out the security tab. Good luck.

>
> It did take a long time to complete; I went to bed and when I got up, it was
> still "loading" so I turned it off and back on again. It did that again each
> time I turned my computer off for a couple days and then no longer worked.
> I'll try uninstalling if I can find the upgrade.


Okay, I tried to uninstall the upgrade but got a message that an error had
occurred and it could not be uninstalled (although I was given the option of
removing its name from the list...now what?

Christine
>
> Christine
> >
> >
> >

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  #8 (permalink)  
Old 05-15-2007, 04:50 AM
Scooby Simon
Tablet PC Guest
 
Posts: n/a
Re: Cannot accesss internet after upgrade

I have now lost connection via Firefox as well...

"ChrisRobt" wrote:

>
>
> "ChrisRobt" wrote:
>
> >
> >
> > "Postilion" wrote:
> >
> > > On May 14, 12:55 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
> > > wrote:
> > > > Last week I "upgraded" IE7 and since then have been unable to access the
> > > > internet through IE7; after a couple hours on the phone with technical
> > > > support for my DSL provider and computer, we discovered the culprit was IE7.
> > > > I got a copy of Firefox from my husband and am now running that as my
> > > > browser. Is there any way to get IE7 running again, or should I just abandon
> > > > it and use Firefox?
> > > >
> > > > Christine
> > > > ChrisR...********.com
> > >
> > > Hi,
> > > IE7 can be pretty weird. Upgrades frequently go wrong. Especailly if
> > > it took a very long time to complete. That can mean some files were
> > > corrupted in the process. You can go to add/remove programs and
> > > uninstall the upgrade and that will usually fix it. If the install
> > > actually completed successfully without corruption. You need to go in
> > > and reconfigure the home page, setup trusted sites etc. IE 7 has
> > > enhanced security features and will block many things unless you
> > > explicitly say you want to go here or there. Go to tools, options and
> > > check out the security tab. Good luck.

> >
> > It did take a long time to complete; I went to bed and when I got up, it was
> > still "loading" so I turned it off and back on again. It did that again each
> > time I turned my computer off for a couple days and then no longer worked.
> > I'll try uninstalling if I can find the upgrade.

>
> Okay, I tried to uninstall the upgrade but got a message that an error had
> occurred and it could not be uninstalled (although I was given the option of
> removing its name from the list...now what?
>
> Christine
> >
> > Christine
> > >
> > >
> > >

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  #9 (permalink)  
Old 05-15-2007, 07:10 AM
Gistcheckin
Tablet PC Guest
 
Posts: n/a
Re: Cannot accesss internet after upgrade

See the following re: Installation Errors, Uninstall Instructions
http://msdn2.microsoft.com/en-us/ie/aa740486.aspx
--
Gistcheckin


"Scooby Simon" wrote:

> I have now lost connection via Firefox as well...
>
> "ChrisRobt" wrote:
>
> >
> >
> > "ChrisRobt" wrote:
> >
> > >
> > >
> > > "Postilion" wrote:
> > >
> > > > On May 14, 12:55 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
> > > > wrote:
> > > > > Last week I "upgraded" IE7 and since then have been unable to access the
> > > > > internet through IE7; after a couple hours on the phone with technical
> > > > > support for my DSL provider and computer, we discovered the culprit was IE7.
> > > > > I got a copy of Firefox from my husband and am now running that as my
> > > > > browser. Is there any way to get IE7 running again, or should I just abandon
> > > > > it and use Firefox?
> > > > >
> > > > > Christine
> > > > > ChrisR...********.com
> > > >
> > > > Hi,
> > > > IE7 can be pretty weird. Upgrades frequently go wrong. Especailly if
> > > > it took a very long time to complete. That can mean some files were
> > > > corrupted in the process. You can go to add/remove programs and
> > > > uninstall the upgrade and that will usually fix it. If the install
> > > > actually completed successfully without corruption. You need to go in
> > > > and reconfigure the home page, setup trusted sites etc. IE 7 has
> > > > enhanced security features and will block many things unless you
> > > > explicitly say you want to go here or there. Go to tools, options and
> > > > check out the security tab. Good luck.
> > >
> > > It did take a long time to complete; I went to bed and when I got up, it was
> > > still "loading" so I turned it off and back on again. It did that again each
> > > time I turned my computer off for a couple days and then no longer worked.
> > > I'll try uninstalling if I can find the upgrade.

> >
> > Okay, I tried to uninstall the upgrade but got a message that an error had
> > occurred and it could not be uninstalled (although I was given the option of
> > removing its name from the list...now what?
> >
> > Christine
> > >
> > > Christine
> > > >
> > > >
> > > >

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  #10 (permalink)  
Old 05-15-2007, 07:50 AM
Postilion
Tablet PC Guest
 
Posts: n/a
Re: Cannot accesss internet after upgrade

On May 14, 7:58 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
wrote:
> "ChrisRobt" wrote:
>
> > "Postilion" wrote:

>
> > > On May 14, 12:55 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
> > > wrote:
> > > > Last week I "upgraded" IE7 and since then have been unable to access the
> > > > internet through IE7; after a couple hours on the phone with technical
> > > > support for my DSL provider and computer, we discovered the culprit was IE7.
> > > > I got a copy of Firefox from my husband and am now running that as my
> > > > browser. Is there any way to get IE7 running again, or should I just abandon
> > > > it and use Firefox?

>
> > > > Christine
> > > > ChrisR...********.com

>
> > > Hi,
> > > IE7 can be pretty weird. Upgrades frequently go wrong. Especailly if
> > > it took a very long time to complete. That can mean some files were
> > > corrupted in the process. You can go to add/remove programs and
> > > uninstall the upgrade and that will usually fix it. If the install
> > > actually completed successfully without corruption. You need to go in
> > > and reconfigure the home page, setup trusted sites etc. IE 7 has
> > > enhanced security features and will block many things unless you
> > > explicitly say you want to go here or there. Go to tools, options and
> > > check out the security tab. Good luck.

>
> > It did take a long time to complete; I went to bed and when I got up, it was
> > still "loading" so I turned it off and back on again. It did that again each
> > time I turned my computer off for a couple days and then no longer worked.
> > I'll try uninstalling if I can find the upgrade.

>
> Okay, I tried to uninstall the upgrade but got a message that an error had
> occurred and it could not be uninstalled (although I was given the option of
> removing its name from the list...now what?
>
> Christine
>
>
>
>
>
> > Christine- Hide quoted text -

>
> - Show quoted text -- Hide quoted text -
>
> - Show quoted text -


Yikes...as I mentioned IE7 can be problematic. There are two
approaches you can take. Download IE7 to your desktop and then try to
install it again. If it downloads completely and runs locally it has a
much better chance of working correctly or at least working to the
point where it will uninstall properly. The other approach is using a
restore point please follow this link for information on using restore
point. It frequently solves the problem in a hurry.

http://www.microsoft.com/windowsxp/u...w_03may19.mspx



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  #11 (permalink)  
Old 05-15-2007, 08:30 AM
ChrisRobt
Tablet PC Guest
 
Posts: n/a
Re: Cannot accesss internet after upgrade

Okay, I uninstalled IE7, reinstalled it and now it works fine; I would think
they'd get these bugs sorted out before foisting them on the unsuspecting
public.

Thanks for the help.

Christine

"Postilion" wrote:

> On May 14, 7:58 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
> wrote:
> > "ChrisRobt" wrote:
> >
> > > "Postilion" wrote:

> >
> > > > On May 14, 12:55 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
> > > > wrote:
> > > > > Last week I "upgraded" IE7 and since then have been unable to access the
> > > > > internet through IE7; after a couple hours on the phone with technical
> > > > > support for my DSL provider and computer, we discovered the culprit was IE7.
> > > > > I got a copy of Firefox from my husband and am now running that as my
> > > > > browser. Is there any way to get IE7 running again, or should I just abandon
> > > > > it and use Firefox?

> >
> > > > > Christine
> > > > > ChrisR...********.com

> >
> > > > Hi,
> > > > IE7 can be pretty weird. Upgrades frequently go wrong. Especailly if
> > > > it took a very long time to complete. That can mean some files were
> > > > corrupted in the process. You can go to add/remove programs and
> > > > uninstall the upgrade and that will usually fix it. If the install
> > > > actually completed successfully without corruption. You need to go in
> > > > and reconfigure the home page, setup trusted sites etc. IE 7 has
> > > > enhanced security features and will block many things unless you
> > > > explicitly say you want to go here or there. Go to tools, options and
> > > > check out the security tab. Good luck.

> >
> > > It did take a long time to complete; I went to bed and when I got up, it was
> > > still "loading" so I turned it off and back on again. It did that again each
> > > time I turned my computer off for a couple days and then no longer worked.
> > > I'll try uninstalling if I can find the upgrade.

> >
> > Okay, I tried to uninstall the upgrade but got a message that an error had
> > occurred and it could not be uninstalled (although I was given the option of
> > removing its name from the list...now what?
> >
> > Christine
> >
> >
> >
> >
> >
> > > Christine- Hide quoted text -

> >
> > - Show quoted text -- Hide quoted text -
> >
> > - Show quoted text -

>
> Yikes...as I mentioned IE7 can be problematic. There are two
> approaches you can take. Download IE7 to your desktop and then try to
> install it again. If it downloads completely and runs locally it has a
> much better chance of working correctly or at least working to the
> point where it will uninstall properly. The other approach is using a
> restore point please follow this link for information on using restore
> point. It frequently solves the problem in a hurry.
>
> http://www.microsoft.com/windowsxp/u...w_03may19.mspx
>
>
>
>

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  #12 (permalink)  
Old 05-15-2007, 08:30 AM
Leonard Grey
Tablet PC Guest
 
Posts: n/a
Re: Cannot accesss internet after upgrade

Hi Christine:

If reinstalling the same software solved your problem, could it be that
your original installation of Internet Explorer had a problem?

---
Leonard Grey
Errare humanum est

ChrisRobt wrote:
> Okay, I uninstalled IE7, reinstalled it and now it works fine; I would think
> they'd get these bugs sorted out before foisting them on the unsuspecting
> public.
>
> Thanks for the help.
>
> Christine
>
> "Postilion" wrote:
>
>> On May 14, 7:58 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
>> wrote:
>>> "ChrisRobt" wrote:
>>>
>>>> "Postilion" wrote:
>>>>> On May 14, 12:55 pm, ChrisRobt <ChrisR...@discussions.microsoft.com>
>>>>> wrote:
>>>>>> Last week I "upgraded" IE7 and since then have been unable to access the
>>>>>> internet through IE7; after a couple hours on the phone with technical
>>>>>> support for my DSL provider and computer, we discovered the culprit was IE7.
>>>>>> I got a copy of Firefox from my husband and am now running that as my
>>>>>> browser. Is there any way to get IE7 running again, or should I just abandon
>>>>>> it and use Firefox?
>>>>>> Christine
>>>>>> ChrisR...********.com
>>>>> Hi,
>>>>> IE7 can be pretty weird. Upgrades frequently go wrong. Especailly if
>>>>> it took a very long time to complete. That can mean some files were
>>>>> corrupted in the process. You can go to add/remove programs and
>>>>> uninstall the upgrade and that will usually fix it. If the install
>>>>> actually completed successfully without corruption. You need to go in
>>>>> and reconfigure the home page, setup trusted sites etc. IE 7 has
>>>>> enhanced security features and will block many things unless you
>>>>> explicitly say you want to go here or there. Go to tools, options and
>>>>> check out the security tab. Good luck.
>>>> It did take a long time to complete; I went to bed and when I got up, it was
>>>> still "loading" so I turned it off and back on again. It did that again each
>>>> time I turned my computer off for a couple days and then no longer worked.
>>>> I'll try uninstalling if I can find the upgrade.
>>> Okay, I tried to uninstall the upgrade but got a message that an error had
>>> occurred and it could not be uninstalled (although I was given the option of
>>> removing its name from the list...now what?
>>>
>>> Christine
>>>
>>>
>>>
>>>
>>>
>>>> Christine- Hide quoted text -
>>> - Show quoted text -- Hide quoted text -
>>>
>>> - Show quoted text -

>> Yikes...as I mentioned IE7 can be problematic. There are two
>> approaches you can take. Download IE7 to your desktop and then try to
>> install it again. If it downloads completely and runs locally it has a
>> much better chance of working correctly or at least working to the
>> point where it will uninstall properly. The other approach is using a
>> restore point please follow this link for information on using restore
>> point. It frequently solves the problem in a hurry.
>>
>> http://www.microsoft.com/windowsxp/u...w_03may19.mspx
>>
>>
>>
>>

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  #13 (permalink)  
Old 05-15-2007, 01:11 PM
ChrisRobt
Tablet PC Guest
 
Posts: n/a
Re: Cannot accesss internet after upgrade



"Leonard Grey" wrote:

> Hi Christine:
>
> If reinstalling the same software solved your problem, could it be that
> your original installation of Internet Explorer had a problem?


Leonard, I can't answer your question; IE7 ran fine until I installed the
latest update and then would no longer access the internet.

Christine

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  #14 (permalink)  
Old 05-15-2007, 01:20 PM
Scooby Simon
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Posts: n/a
RE: Cannot accesss internet after upgrade

Can I download IE7 onto a laptop, copy the exec file to a CD and then run the
exec from the CD onto my desktop; I now have no ability to download onto the
desktop; but I can send and receive email.
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  #15 (permalink)  
Old 05-15-2007, 05:20 PM
Gistcheckin
Tablet PC Guest
 
Posts: n/a
RE: Cannot accesss internet after upgrade

Scooby, if you're willing to wait, you can order a CD here.
http://www.microsoft.com/windows/dow.../getitnow.mspx

File size is 14.8MB - I believe it is possible to download and copy to CD.
--
Gistcheckin


"Scooby Simon" wrote:

> Can I download IE7 onto a laptop, copy the exec file to a CD and then run the
> exec from the CD onto my desktop; I now have no ability to download onto the
> desktop; but I can send and receive email.

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