Good morning!

We can't download anything from IE 6. We have Windows XP Pro SP2,
fully patched. In IE, I click download and choose where to save. The
download looks like it starts OK, but the bar doesn't move and
eventually I get an error "The connection with the server was reset".

This happens with any type of file and from all sources I've tried so
far. Firefox downloads fine, but it's not approved for general use
here, so that's not an option. I took a traffic capture to get a feel
for what is going on, and I see my PC send an RST packet during the
download, effectively resetting it.

I tried running the netsh winsock reset command to reset the Winsock
catalog to the default configuration. No dice. Does anyone have any
other suggestions? It's driving me batty!

Thanks!
Amy

Hello Amy:

Got any security or other protective-type software that may be interfering?

---
Leonard Grey
Errare humanum est

AmyCValentine******.com wrote:
> Good morning!
>
> We can't download anything from IE 6. We have Windows XP Pro SP2,
> fully patched. In IE, I click download and choose where to save. The
> download looks like it starts OK, but the bar doesn't move and
> eventually I get an error "The connection with the server was reset".
>
> This happens with any type of file and from all sources I've tried so
> far. Firefox downloads fine, but it's not approved for general use
> here, so that's not an option. I took a traffic capture to get a feel
> for what is going on, and I see my PC send an RST packet during the
> download, effectively resetting it.
>
> I tried running the netsh winsock reset command to reset the Winsock
> catalog to the default configuration. No dice. Does anyone have any
> other suggestions? It's driving me batty!
>
> Thanks!
> Amy
>

Are you using a download manager?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

AmyCValentine******.com wrote:
> Good morning!
>
> We can't download anything from IE 6. We have Windows XP Pro SP2,
> fully patched. In IE, I click download and choose where to save. The
> download looks like it starts OK, but the bar doesn't move and
> eventually I get an error "The connection with the server was reset".
>
> This happens with any type of file and from all sources I've tried so
> far. Firefox downloads fine, but it's not approved for general use
> here, so that's not an option. I took a traffic capture to get a feel
> for what is going on, and I see my PC send an RST packet during the
> download, effectively resetting it.
>
> I tried running the netsh winsock reset command to reset the Winsock
> catalog to the default configuration. No dice. Does anyone have any
> other suggestions? It's driving me batty!
>
> Thanks!
> Amy

An outside firewall, but couldn't find anything that would block this
sort of traffic. Locally, I'm running Symantec Antivirus. No
firewall software (Windows firewall is disabled).

On Apr 19, 12:32 pm, Leonard Grey <Leon...@Grey.invalid> wrote:
> Hello Amy:
>
> Got any security or other protective-type software that may be interfering?
>
> ---
> Leonard Grey
> Errare humanum est
>
> AmyCValent...******.com wrote:
> > Good morning!
>
> > We can't download anything from IE 6. We have Windows XP Pro SP2,
> > fully patched. In IE, I click download and choose where to save. The
> > download looks like it starts OK, but the bar doesn't move and
> > eventually I get an error "Theconnectionwith the server wasreset".
>
> > This happens with any type of file and from all sources I've tried so
> > far. Firefox downloads fine, but it's not approved for general use
> > here, so that's not an option. I took a traffic capture to get a feel
> > for what is going on, and I see my PC send an RST packet during the
> > download, effectively resetting it.
>
> > I tried running the netsh winsockresetcommand toresetthe Winsock
> > catalog to the default configuration. No dice. Does anyone have any
> > other suggestions? It's driving me batty!
>
> > Thanks!
> > Amy

Nope...no download manager. I'm installing the base OS on a couple of
machines tonight to see if I can get it work off a clean install
tomorrow and if I can get it to break at a certain point.

On Apr 19, 12:46 pm, "PA Bear" <PABear...******.com> wrote:
> Are you using a download manager?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
> AmyCValent...******.com wrote:
> > Good morning!
>
> > We can't download anything from IE 6. We have Windows XP Pro SP2,
> > fully patched. In IE, I click download and choose where to save. The
> > download looks like it starts OK, but the bar doesn't move and
> > eventually I get an error "Theconnectionwith the server wasreset".
>
> > This happens with any type of file and from all sources I've tried so
> > far. Firefox downloads fine, but it's not approved for general use
> > here, so that's not an option. I took a traffic capture to get a feel
> > for what is going on, and I see my PC send an RST packet during the
> > download, effectively resetting it.
>
> > I tried running the netsh winsockresetcommand toresetthe Winsock
> > catalog to the default configuration. No dice. Does anyone have any
> > other suggestions? It's driving me batty!
>
> > Thanks!
> > Amy

(cross-post added to XP Networking)
<AmyCValentine******.com> wrote in message
news:1177002245.277323.50840@y5g2000hsa.googlegrou ps.com...
> Good morning!
>
> We can't download anything from IE 6. We have Windows XP Pro SP2,
> fully patched. In IE, I click download and choose where to save. The
> download looks like it starts OK, but the bar doesn't move and
> eventually I get an error "The connection with the server was reset".
>
> This happens with any type of file and from all sources I've tried so
> far. Firefox downloads fine, but it's not approved for general use
> here, so that's not an option.

> I took a traffic capture to get a feel
> for what is going on, and I see my PC send an RST packet during the
> download, effectively resetting it.


More importantly, what happened before that?
E.g. was the transfer started? finished? waiting for the other side?
Waiting a long time? Etc.

Also, since you have two cases, IE and Firefox, equally important
would be what happens differently when it's working?


>
> I tried running the netsh winsock reset command to reset the Winsock
> catalog to the default configuration. No dice.


What does that mean? The command wasn't allowed or didn't change
your symptom?

Have you tried any of the other netsh reset commands?

This one at least gives some feedback about whether it
changes something:

<example>
>netsh int ip reset /?

Usage: reset [name=]<string>

Parameters:

Tag Value
name - The name of a file to which to append information
regarding what settings were reset.

Remarks: Resets TCP/IP and related components to a clean state.
</example>


Note: I think that doing this is fairly benign but unless your trace clearly
shows that your side is at fault at a transport level I don't think it will help much.
E.g. then it would be more difficult to understand how the other browser
could work in the same environment.


> Does anyone have any
> other suggestions? It's driving me batty!
>
> Thanks!
> Amy


HTH

Robert Aldwinckle
---