I get this error when my computer starts before anything in the system tray
loads.
This is happening on 2 identical brand new computers with no additional
software installed. It seems everything is fine until I run all the windows
updates. Then this happens.

I have tried reverting to an earlier restore point, I have tried restoring
with the restore cd that came from the manufacturer, I also tried doing a
fresh format and install of xp.

Here is what is showing up in event viewer at the moment. I have uninstalled
IE 7 hence the version discrepency. I can provide the large amount of
dr.watson data if necessary.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/28/2007
Time: 12:17:43 PM
User: N/A
Computer: COMP14230
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module ,
version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 20 30 2e 30 2e in 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 0d 0a 000000..

Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 3/28/2007
Time: 12:25:46 PM
User: N/A
Computer: COMP14230
Description:
The application, C:\Program Files\Internet Explorer\iexplore.exe, generated
an application error The error occurred on 03/28/2007 @ 12:25:46.203 The
exception generated was c0000005 at address 00732264 (<nosymbols>)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Did the problem begin after installing IE7?

> This is happening on 2 identical brand new computers with no additional
> software installed

No additional software? Did you take care of everything on the following
page before otherwise connecting the machines to the internet (i.e., to
browse, check email, chat)?...

Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html

See this KB article:

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience":
http://support.microsoft.com/?kbid=921470
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Don wrote:
> I get this error when my computer starts before anything in the system
> tray
> loads.
> This is happening on 2 identical brand new computers with no additional
> software installed. It seems everything is fine until I run all the
> windows
> updates. Then this happens.
>
> I have tried reverting to an earlier restore point, I have tried restoring
> with the restore cd that came from the manufacturer, I also tried doing a
> fresh format and install of xp.
>
> Here is what is showing up in event viewer at the moment. I have
> uninstalled
> IE 7 hence the version discrepency. I can provide the large amount of
> dr.watson data if necessary.
>
> Event Type: Error
> Event Source: Application Error
> Event Category: None
> Event ID: 1000
> Date: 3/28/2007
> Time: 12:17:43 PM
> User: N/A
> Computer: COMP14230
> Description:
> Faulting application iexplore.exe, version 6.0.2900.2180, faulting module
> ,
> version 0.0.0.0, fault address 0x00000000.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> 0010: 75 72 65 20 20 69 65 78 ure iex
> 0018: 70 6c 6f 72 65 2e 65 78 plore.ex
> 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
> 0028: 30 30 2e 32 31 38 30 20 00.2180
> 0030: 69 6e 20 20 30 2e 30 2e in 0.0.
> 0038: 30 2e 30 20 61 74 20 6f 0.0 at o
> 0040: 66 66 73 65 74 20 30 30 ffset 00
> 0048: 30 30 30 30 30 30 0d 0a 000000..
>
> Event Type: Information
> Event Source: DrWatson
> Event Category: None
> Event ID: 4097
> Date: 3/28/2007
> Time: 12:25:46 PM
> User: N/A
> Computer: COMP14230
> Description:
> The application, C:\Program Files\Internet Explorer\iexplore.exe,
> generated
> an application error The error occurred on 03/28/2007 @ 12:25:46.203 The
> exception generated was c0000005 at address 00732264 (<nosymbols>)
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.

"PA Bear" wrote:

> Did the problem begin after installing IE7?

It began after I did all the windows updates, so I must assume yes.

> No additional software? Did you take care of everything on the following
> page before otherwise connecting the machines to the internet (i.e., to
> browse, check email, chat)?...
>
> Before You Connect a New Computer to the Internet
> http://www.cert.org/tech_tips/before_you_plug_in.html
>
> See this KB article:
>
> Error message when you start Internet Explorer in Windows XP: "Microsoft
> Internet Explorer has encountered a problem and needs to close. We are sorry
> for the inconvenience":
> http://support.microsoft.com/?kbid=921470
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org

The computer was brand new, it contained the software from the
manufacturer. I had only installed F-secure antivirus. I then put it on the
domain, and commenced windows updates. When they finished the problem began.

If I don't do windows updates the computer is fine, but unfit to be on the
network.

Currently I have restored one to factory defaults and am installing the
windows updates on it one at a time to see exactly which one is causing the
problem.

You may have a horked install of IE7. I suggest reading the following
link...

http://www.ie-vista.com/known_issues.html#pre-install

....and then uninstalling and reinstalling IE7 per Sandi's tips, and using
http://www.microsoft.com/windows/ie/default.mspx as the installation source,
not Automatic/Windows Update.

Also see:

IEBlog : IE7 (Un)Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/200...lications.aspx

What's New in Internet Explorer 7
http://msdn.microsoft.com/workshop/e...asp?frame=true

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Don wrote:
> "PA Bear" wrote:
>
>> Did the problem begin after installing IE7?
>
> It began after I did all the windows updates, so I must assume yes.
>
>> No additional software? Did you take care of everything on the following
>> page before otherwise connecting the machines to the internet (i.e., to
>> browse, check email, chat)?...
>>
>> Before You Connect a New Computer to the Internet
>> http://www.cert.org/tech_tips/before_you_plug_in.html
>>
>> See this KB article:
>>
>> Error message when you start Internet Explorer in Windows XP: "Microsoft
>> Internet Explorer has encountered a problem and needs to close. We are
>> sorry for the inconvenience":
>> http://support.microsoft.com/?kbid=921470
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>
> The computer was brand new, it contained the software from the
> manufacturer. I had only installed F-secure antivirus. I then put it on
> the
> domain, and commenced windows updates. When they finished the problem
> began.
>
> If I don't do windows updates the computer is fine, but unfit to be on the
> network.
>
> Currently I have restored one to factory defaults and am installing the
> windows updates on it one at a time to see exactly which one is causing
> the
> problem.

I have reformatted and reinstalled the os. Did all the windows updates.
started adding our additional software. I was 2 programs away from being
finished
and the error popped up. Ie wasn't even open.

I've no reinstalled from scratch numerous times, I tried a different HD,
tested the ram, even tried a different computer.

Here is the error that appeared in event viewer. The faulting module info
seems to be missing and I can't find anything online that corresponds with
those error codes.




Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/11/2007
Time: 3:51:52 PM
User: N/A
Computer: COMP14231
Description:
Faulting application iexplore.exe, version 7.0.6000.16414, faulting module ,
version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 31 34 00.16414
0030: 20 69 6e 20 20 30 2e 30 in 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0d 0000000.
0050: 0a .


"PA Bear" wrote:

> You may have a horked install of IE7. I suggest reading the following
> link...
>
> http://www.ie-vista.com/known_issues.html#pre-install
>
> ....and then uninstalling and reinstalling IE7 per Sandi's tips, and using
> http://www.microsoft.com/windows/ie/default.mspx as the installation source,
> not Automatic/Windows Update.
>
> Also see:
>
> IEBlog : IE7 (Un)Installation and Anti-Malware Applications
> http://blogs.msdn.com/ie/archive/200...lications.aspx
>
> What's New in Internet Explorer 7
> http://msdn.microsoft.com/workshop/e...asp?frame=true
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org

I forgot to mention that some of the info you provided was focused on windows
vista. This is occurring on xp.

I'm at my wits end here. The error comes up at random. IE doesn't even need
to be open at the time. It's come up before I've logged into the domain..

How am I supposed to troubleshoot this when it avoids telling me what
actually caused the problem??


Anyone have any suggestions??

"Don" wrote:

> I forgot to mention that some of the info you provided was focused on windows
> vista. This is occurring on xp.

OK, we know your Windows version. Now tell us your IE version.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Don wrote:
> I'm at my wits end here. The error comes up at random. IE doesn't even
> need
> to be open at the time. It's come up before I've logged into the domain..
>
> How am I supposed to troubleshoot this when it avoids telling me what
> actually caused the problem??
>
>> I forgot to mention that some of the info you provided was focused on
>> windows vista. This is occurring on xp.

Faulting application iexplore.exe, version 7.0.6000.16414, faulting module ,
version 0.0.0.0, fault address 0x00000000.

"PA Bear" wrote:

> OK, we know your Windows version. Now tell us your IE version.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
> Don wrote:
> > I'm at my wits end here. The error comes up at random. IE doesn't even
> > need
> > to be open at the time. It's come up before I've logged into the domain..
> >
> > How am I supposed to troubleshoot this when it avoids telling me what
> > actually caused the problem??
> >
> >> I forgot to mention that some of the info you provided was focused on
> >> windows vista. This is occurring on xp.
>
>

1. Does this behavior persist if you start IE7 in No Add-ons mode?

To start IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

More:

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737

3. If you uninstall IE7 (which automatically returns you to IE6), does this
behavior persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~PA Bear

Don wrote:
> Faulting application iexplore.exe, version 7.0.6000.16414, faulting module
> ,
> version 0.0.0.0, fault address 0x00000000.
>
> "PA Bear" wrote:
>
>> OK, we know your Windows version. Now tell us your IE version.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>> Don wrote:
>>> I'm at my wits end here. The error comes up at random. IE doesn't even
>>> need
>>> to be open at the time. It's come up before I've logged into the
>>> domain..
>>>
>>> How am I supposed to troubleshoot this when it avoids telling me what
>>> actually caused the problem??
>>>
>>>> I forgot to mention that some of the info you provided was focused on
>>>> windows vista. This is occurring on xp.

1. Does this behavior persist if you start IE7 in No Add-ons mode?


Yes. This problem occurs at random with no programs open. I've even had it
occur
while waiting at the logon splash screen before I logged into the domain.


2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737


Yes. This had no impact on it.


3. If you uninstall IE7 (which automatically returns you to IE6), does this
behavior persist?


Yes, It persists. The only difference is that the error message that pops up
the version is different. Everything else is the same so instead of this:

Faulting application iexplore.exe, version 7.0.6000.16414, faulting module ,
version 0.0.0.0, fault address 0x00000000.

I see this:

Faulting application iexplore.exe, version 6.0.2900.2180, faulting module ,
version 0.0.0.0, fault address 0x00000000.




I have been successful in removing this error. However it involves me
reformatting, reinstalling windows, installing all the windows updates except
ie7, then install all my software. Everything works flawless until I try to
install ie 7. Immediately after rebooting after installing it the error
appears. It doesn't matter if I install it via microsoft updates, or if I use
the stand alone installer..

I'm currently having this issue on 3 different brand new 4610s desktops from
gateway with core 2 duo's.

The error has no rhyme or reason. I've left the computers running for long
periods of time just sitting at the desktop. The error pops up at random
while sitting there displaying the screen saver. I've seen it in as little as
a few minutes, I've also seen it pop up after running for hours. It's quite
frustrating.

"Don" <Don@discussions.microsoft.com> wrote in message
news:ADBA3BCF-36D7-4B64-B9F4-76CEAE1432AC@microsoft.com
....

> I've even had it occur while waiting at the logon splash screen
> before I logged into the domain.


How can that be happening? Check your startup. E.g. temporarily eliminate
all instances of iexplore.exe (or things which lead to it) being started automatically.

Tip: Run... (e.g. press Win-R and enter):

msinfo32 /category SWEnvStartupPrograms

FWIW I think you can see more possibilities that way than (for example)
just using msconfig and its Startup tab.


HTH

Robert Aldwinckle
---

> How can that be happening?

My question exactly. :)


I'll check the startup when I get to work tomorrow.

> How can that be happening? Check your startup. E.g. temporarily eliminate
> all instances of iexplore.exe (or things which lead to it) being started automatically.


I've checked startup via the method you described. It contains:

FSecure Manager
FSecure TNB utility
Winvnc
Desktop.ini

That's all, as far as I know none of those resolve to iexplore.exe.

We have had some initial success by disabling the "core multiplexing
technology" setting in the bios. We've managed to keep a computer all weekend
without seeing the error once this setting was turned off.

Seeing this we immediately upgraded the machines to the newest bios revision
listed on gateway's site for this model. No luck, still errors.

One of the machines has been a bit more predictable than most and would
display the error shortly after logon. After disabling the "core multiplexing
technology" setting in the bios the computer boots without error. I will keep
this running through out the day to see if this continues.

Any thoughts on this new development?

The core multiplexing technology setting seems to be the issue.
I haven't seen the error return since disabling it..

I have no idea why IE 7 would have a problem with this as there appear many
other happy core 2 duo owners out there.. I can only chalk it up to bad
motherboard drivers at this point.