If you agree, file your own complaint. If not, sit back and see if this
flea can make any bit of difference to the Big Dog.

Filed a complaint in Florida, and loved this part of the complaint process:
I acknowledge that I am aware that all information I provide with my
complaint, except credit card numbers, is a matter of public record and is
not considered confidential.

Florida Department of Agriculture and Consumer Services
Division of Consumer Services
Rhodes Building
2005 Apalachee Parkway
Tallahassee, FL 32399-6500



Sony Direct Response Center

12451 Gateway Boulevard,

Fort Myers, FL 33913 (239) 561-7669



Description of Complaint:



I have a Sony Laptop; Model Number: PCG-GRX600 # A2224KPC; and have
uncovered a defect in the LCD screen for this model. It fails quite often
in the 2nd-4th year. Of 41 units surveyed, 39 had experienced this same
problem: Video works to the external video port; but the LCD has no video,
with no apparent physical damage or abuse.



I believe this to be a manufacturing defect, and that according to state and
federal laws, that the consumer has a right to expect reasonable operation
on products that they purchase. Of the two units that did not currently
have a LCD problem, one had already repaired it.



I have surveyed other users who describe Sony as "keeping defects secret";
refusing to acknowledge a widespread problem; and some who even called
Sony's practice of deceit "shoddy."



I request that you investigate Sony's tactics and repair history concerning
this model. If your evidence supports that this is a widespread problem
with the model GRX600, then I wish you to use the full measure of your
judicial power to compel Sony to initiate a recall or refund the repair
charges for replacement LCD screens where there was no physical damage to
the screen.



Please List Supporting Documentation:

I have electronic evidence that this problem with this particular model is
rampant. Sony declines that it is a problem; although 90% of the items that
I have found, have the same problem. This is not statistically reasonable,
and I believe violates the consumer's rights to buy products that are free
from manufacturer's defects, or a reasonable expectation of operational.



I further authorize you to send a copy of my complaint to the business I am
complaining about or to any other government agency necessary for purposes
of mediation, investigation or enforcement."

I acknowledge that I am aware that all information I provide with my
complaint, except credit card numbers, is a matter of public record and is
not considered confidential.