I have a new Dell Dimension 3000 with a Celeron 2.4, 256 Mbs RAM and a 20 G
HD. I am running Windows XP Home.

I have installed a Sony DVD/CD burner (which I removed from another
computer and which was working perfectly), but the sound produced, when
trying to play a pre-recorded DVD, is faint, distorted and fragmented. The
sound from the included CD player is perfect, as is the sound from a CD
played in the DVD machine. The picture is also perfect when playing a Video
DVD in the DVD player. It appears there is some specific fault happening to
the sound only when trying to play video DVDs. Is there some sort of
overload happening, do I need more RAM or what?

I have tried to ask Dell directly about the problem but they will not answer
any questions as I did not buy the machine directly from them. (Rather like
Ford refusing to answer questions concerning their product because the
driver bought the car from a dealer!).

If any guru can explain in words of one sylabel to this computer ignorant
user, what is happening and what I need to do to correct the fault, I
shall be most grateful. Thank you in advance.

Check your sound parameters in the DVD program since you stated that CD
audio sounds fine in the DVD player and only have audio problems when
playing DVD Video. It stands to reason that it is the sound settings in the
DVD program that are the culprit. If you cannot find any settings in the DVD
program then try uninstalling and reinstalling the program. It may be a dll
conflict with another program that was installed at a later time

Check your sound parameters in the DVD program since you stated that CD
audio sounds fine in the DVD player and only have audio problems when
playing DVD Video. It stands to reason that it is the sound settings in the
DVD program that are the culprit. If you cannot find any settings in the DVD
program then try uninstalling and reinstalling the program. It may be a dll
conflict with another program that was installed at a later time

Check your sound parameters in the DVD program since you stated that CD
audio sounds fine in the DVD player and only have audio problems when
playing DVD Video. It stands to reason that it is the sound settings in the
DVD program that are the culprit. If you cannot find any settings in the DVD
program then try uninstalling and reinstalling the program. It may be a dll
conflict with another program that was installed at a later time