a friend of mine-- I haven't looked at her computer yet--can play music
from the D drive but cannot install a program--error message reads that
it isn't there.

Do I take it off----then restart and let the computer find it?

If so how do I disconnect the D drive--and what do I do in which order?

Help will be appreciated
annie

I would shut down the computer disconnect the cdrom and then plug it back in
and see if it detects it in the black prompt menu when u first start the
computer
"Mae T" <silver_streak@shaw.ca> wrote in message
news:4038354D.D8FEF263@shaw.ca...
> a friend of mine-- I haven't looked at her computer yet--can play music
> from the D drive but cannot install a program--error message reads that
> it isn't there.
>
> Do I take it off----then restart and let the computer find it?
>
> If so how do I disconnect the D drive--and what do I do in which order?
>
> Help will be appreciated
> annie
>

I would shut down the computer disconnect the cdrom and then plug it back in
and see if it detects it in the black prompt menu when u first start the
computer
"Mae T" <silver_streak@shaw.ca> wrote in message
news:4038354D.D8FEF263@shaw.ca...
> a friend of mine-- I haven't looked at her computer yet--can play music
> from the D drive but cannot install a program--error message reads that
> it isn't there.
>
> Do I take it off----then restart and let the computer find it?
>
> If so how do I disconnect the D drive--and what do I do in which order?
>
> Help will be appreciated
> annie
>

Thanks Frank
I will do that when I see her.
annie mae

Frank wrote:

> I would shut down the computer disconnect the cdrom and then plug it back in
> and see if it detects it in the black prompt menu when u first start the
> computer
> "Mae T" <silver_streak@shaw.ca> wrote in message
> news:4038354D.D8FEF263@shaw.ca...
> > a friend of mine-- I haven't looked at her computer yet--can play music
> > from the D drive but cannot install a program--error message reads that
> > it isn't there.
> >
> > Do I take it off----then restart and let the computer find it?
> >
> > If so how do I disconnect the D drive--and what do I do in which order?
> >
> > Help will be appreciated
> > annie
> >

Thanks Frank
I will do that when I see her.
annie mae

Frank wrote:

> I would shut down the computer disconnect the cdrom and then plug it back in
> and see if it detects it in the black prompt menu when u first start the
> computer
> "Mae T" <silver_streak@shaw.ca> wrote in message
> news:4038354D.D8FEF263@shaw.ca...
> > a friend of mine-- I haven't looked at her computer yet--can play music
> > from the D drive but cannot install a program--error message reads that
> > it isn't there.
> >
> > Do I take it off----then restart and let the computer find it?
> >
> > If so how do I disconnect the D drive--and what do I do in which order?
> >
> > Help will be appreciated
> > annie
> >

Mae, what is the operating system that your computer friend is using? WIN95,
98, 98SE, ME, etc. I had this problem with WIN95 and there was a "over
write" in the windows registry caused by a virus. Had to re-install WIN95
and this corrected the "missing" CD drive when installing or reading data.
So the CD drive is operational and it's seen in the OS. That's it and hope
this helps.

Carlis
Computer Doctor

Mae, what is the operating system that your computer friend is using? WIN95,
98, 98SE, ME, etc. I had this problem with WIN95 and there was a "over
write" in the windows registry caused by a virus. Had to re-install WIN95
and this corrected the "missing" CD drive when installing or reading data.
So the CD drive is operational and it's seen in the OS. That's it and hope
this helps.

Carlis
Computer Doctor

Thanks for the reply, Carlis

She has Win 98. She is Norton protected.

Are you saying I might have to re-install Win 98 on her system--?

What about the previous answer about disconnecting then reconnecting the CD-Rom
drive. I can do that too.

mae

Computer Doctor wrote:

> Mae, what is the operating system that your computer friend is using? WIN95,
> 98, 98SE, ME, etc. I had this problem with WIN95 and there was a "over
> write" in the windows registry caused by a virus. Had to re-install WIN95
> and this corrected the "missing" CD drive when installing or reading data.
> So the CD drive is operational and it's seen in the OS. That's it and hope
> this helps.
>
> Carlis
> Computer Doctor

Thanks for the reply, Carlis

She has Win 98. She is Norton protected.

Are you saying I might have to re-install Win 98 on her system--?

What about the previous answer about disconnecting then reconnecting the CD-Rom
drive. I can do that too.

mae

Computer Doctor wrote:

> Mae, what is the operating system that your computer friend is using? WIN95,
> 98, 98SE, ME, etc. I had this problem with WIN95 and there was a "over
> write" in the windows registry caused by a virus. Had to re-install WIN95
> and this corrected the "missing" CD drive when installing or reading data.
> So the CD drive is operational and it's seen in the OS. That's it and hope
> this helps.
>
> Carlis
> Computer Doctor

If she has norton and has all the lastest update she should be virus free
as long as she has the latest refrence files she shouldnt have any thing
"Mae T" <silver_streak@shaw.ca> wrote in message
news:4039535F.E3BD8A87@shaw.ca...
> Thanks for the reply, Carlis
>
> She has Win 98. She is Norton protected.
>
> Are you saying I might have to re-install Win 98 on her system--?
>
> What about the previous answer about disconnecting then reconnecting the
CD-Rom
> drive. I can do that too.
>
> mae
>
> Computer Doctor wrote:
>
> > Mae, what is the operating system that your computer friend is using?
WIN95,
> > 98, 98SE, ME, etc. I had this problem with WIN95 and there was a "over
> > write" in the windows registry caused by a virus. Had to re-install
WIN95
> > and this corrected the "missing" CD drive when installing or reading
data.
> > So the CD drive is operational and it's seen in the OS. That's it and
hope
> > this helps.
> >
> > Carlis
> > Computer Doctor
>

If she has norton and has all the lastest update she should be virus free
as long as she has the latest refrence files she shouldnt have any thing
"Mae T" <silver_streak@shaw.ca> wrote in message
news:4039535F.E3BD8A87@shaw.ca...
> Thanks for the reply, Carlis
>
> She has Win 98. She is Norton protected.
>
> Are you saying I might have to re-install Win 98 on her system--?
>
> What about the previous answer about disconnecting then reconnecting the
CD-Rom
> drive. I can do that too.
>
> mae
>
> Computer Doctor wrote:
>
> > Mae, what is the operating system that your computer friend is using?
WIN95,
> > 98, 98SE, ME, etc. I had this problem with WIN95 and there was a "over
> > write" in the windows registry caused by a virus. Had to re-install
WIN95
> > and this corrected the "missing" CD drive when installing or reading
data.
> > So the CD drive is operational and it's seen in the OS. That's it and
hope
> > this helps.
> >
> > Carlis
> > Computer Doctor
>

Well Mae reinstalling the operating system is one of the options here.
Frank's idea of removing the drive can help but if your ONLY issues are
accessing data or installing programs from the CD-ROM drive and the drive is
"not ready" or can't read the data other then music the real problem is with
a file in the operating system. So you can try Frank's suggestion but I
think that this will not solve the problem with the drive. Updating WIN98
will help and could correct CD data access but the issues with Microsoft
operating systems are normally resolved by a clean installation when the
operating system doesn't respond. I don't personally like to try to fix
operating system malfunctions. I re-install ONLY when I can't get Windows to
run right. That's it...

Carlis
Computer Doctor

Well Mae reinstalling the operating system is one of the options here.
Frank's idea of removing the drive can help but if your ONLY issues are
accessing data or installing programs from the CD-ROM drive and the drive is
"not ready" or can't read the data other then music the real problem is with
a file in the operating system. So you can try Frank's suggestion but I
think that this will not solve the problem with the drive. Updating WIN98
will help and could correct CD data access but the issues with Microsoft
operating systems are normally resolved by a clean installation when the
operating system doesn't respond. I don't personally like to try to fix
operating system malfunctions. I re-install ONLY when I can't get Windows to
run right. That's it...

Carlis
Computer Doctor

Also if that doesnt work you can try a system restore from when the cdrom
worked with installing software if you installed anythink since when it was
working it will still be there it will just fix anythink changed in the
registry and so forth but if all else fails such as the restore and or the
unhooking and rehooking the cdrom the reinstall would be your last choice I
personally dont like to reinstall just becuase you will loss all of you data
"Computer Doctor" <computerdoctorsinc********.com> wrote in message
news:EVe_b.4785$t16.3535983@newssvr28.news.prodigy .com...
> Well Mae reinstalling the operating system is one of the options here.
> Frank's idea of removing the drive can help but if your ONLY issues are
> accessing data or installing programs from the CD-ROM drive and the drive
is
> "not ready" or can't read the data other then music the real problem is
with
> a file in the operating system. So you can try Frank's suggestion but I
> think that this will not solve the problem with the drive. Updating WIN98
> will help and could correct CD data access but the issues with Microsoft
> operating systems are normally resolved by a clean installation when the
> operating system doesn't respond. I don't personally like to try to fix
> operating system malfunctions. I re-install ONLY when I can't get Windows
to
> run right. That's it...
>
> Carlis
> Computer Doctor
>
>

Also if that doesnt work you can try a system restore from when the cdrom
worked with installing software if you installed anythink since when it was
working it will still be there it will just fix anythink changed in the
registry and so forth but if all else fails such as the restore and or the
unhooking and rehooking the cdrom the reinstall would be your last choice I
personally dont like to reinstall just becuase you will loss all of you data
"Computer Doctor" <computerdoctorsinc********.com> wrote in message
news:EVe_b.4785$t16.3535983@newssvr28.news.prodigy .com...
> Well Mae reinstalling the operating system is one of the options here.
> Frank's idea of removing the drive can help but if your ONLY issues are
> accessing data or installing programs from the CD-ROM drive and the drive
is
> "not ready" or can't read the data other then music the real problem is
with
> a file in the operating system. So you can try Frank's suggestion but I
> think that this will not solve the problem with the drive. Updating WIN98
> will help and could correct CD data access but the issues with Microsoft
> operating systems are normally resolved by a clean installation when the
> operating system doesn't respond. I don't personally like to try to fix
> operating system malfunctions. I re-install ONLY when I can't get Windows
to
> run right. That's it...
>
> Carlis
> Computer Doctor
>
>