Since the 26th of September I have not been able to gain access to any of my
emails, by that I mean nothing coming in and nothing going out.
I can still surf the web, read and post in newsgroups, but not send or
receive any emails.
Twice I have had my computer in for repair, but the people at Gateway can
not fix the problem, all they can suggest is that I buy a brand new computer
and start all over again.
My internet provider COX says much the same thing, try as they might they
can not fix the problem, what makes matters worse for them is the fact that
all tech support has to be done over the telephone.
They do not make house calls, nor is there anywhere that I can bring my
computer in for them to take a look at it.
It took me well over a month to convince them that I was never receiving any
email solutions that they claim that they were emailing me.
As for my Norton Anti Virus system it is unable to connect to my Outlook
Express, thus I can not send or receive any emails.
It will cost me over $50 just to phone in this fact to the people at Norton,
I can not email them, my email system is not working.
What makes matters worse is the fact their is no postal address that I could
send them a letter to.
As for Micro-Soft, I can not email them, they have no telephone number that
I could call them, nor do they have a real postal address that I could send
a letter to.

Hi
Do you have Outlook Express working, but perhaps not configured properly?
Mae
curmudgeon wrote:

> Since the 26th of September I have not been able to gain access to any of my
> emails, by that I mean nothing coming in and nothing going out.
> I can still surf the web, read and post in newsgroups, but not send or
> receive any emails.
> Twice I have had my computer in for repair, but the people at Gateway can
> not fix the problem, all they can suggest is that I buy a brand new computer
> and start all over again.
> My internet provider COX says much the same thing, try as they might they
> can not fix the problem, what makes matters worse for them is the fact that
> all tech support has to be done over the telephone.
> They do not make house calls, nor is there anywhere that I can bring my
> computer in for them to take a look at it.
> It took me well over a month to convince them that I was never receiving any
> email solutions that they claim that they were emailing me.
> As for my Norton Anti Virus system it is unable to connect to my Outlook
> Express, thus I can not send or receive any emails.
> It will cost me over $50 just to phone in this fact to the people at Norton,
> I can not email them, my email system is not working.
> What makes matters worse is the fact their is no postal address that I could
> send them a letter to.
> As for Micro-Soft, I can not email them, they have no telephone number that
> I could call them, nor do they have a real postal address that I could send
> a letter to.

It would appear so, but how do I correct this problem ?




"Mae T" <silver_streak@shaw.ca> wrote in message
news:3FC02742.16A43CAD@shaw.ca...
Hi
Do you have Outlook Express working, but perhaps not configured properly?
Mae

Your Internet Provider will give you the proper configuration for incoming and
outgoing mail, etc. Tech support ought to be able to talk you through it.

curmudgeon wrote:

> It would appear so, but how do I correct this problem ?
>
> "Mae T" <silver_streak@shaw.ca> wrote in message
> news:3FC02742.16A43CAD@shaw.ca...
> Hi
> Do you have Outlook Express working, but perhaps not configured properly?
> Mae

Try as they might, it has proven impossible for them to do so.
All they can suggest is that I buy a brand new computer and start all over
again.



"Mae T" <silver_streak@shaw.ca> wrote in message
news:3FC0F508.846B8CBE@shaw.ca...
Your Internet Provider will give you the proper configuration for incoming
and
outgoing mail, etc. Tech support ought to be able to talk you through it.

curmudgeon wrote:

It would appear so, but how do I correct this problem ?

"Mae T" <silver_streak@shaw.ca> wrote in message
news:3FC02742.16A43CAD@shaw.ca...
Hi
Do you have Outlook Express working, but perhaps not configured properly?
Mae

That sounds 'wrong, very wrong'--at the very most you might require a
re-installation of your o/s

curmudgeon wrote:

> Try as they might, it has proven impossible for them to do so.
> All they can suggest is that I buy a brand new computer and start all over
> again.
>
> "Mae T" <silver_streak@shaw.ca> wrote in message
> news:3FC0F508.846B8CBE@shaw.ca...
> Your Internet Provider will give you the proper configuration for incoming
> and
> outgoing mail, etc. Tech support ought to be able to talk you through it.
>
> curmudgeon wrote:
>
> It would appear so, but how do I correct this problem ?
>
> "Mae T" <silver_streak@shaw.ca> wrote in message
> news:3FC02742.16A43CAD@shaw.ca...
> Hi
> Do you have Outlook Express working, but perhaps not configured properly?
> Mae

I only wish I knew how to do that.


"Mae T" <silver_streak@shaw.ca> wrote in message
news:3FC2AAB4.684FBFB@shaw.ca...
That sounds 'wrong, very wrong'--at the very most you might require a
re-installation of your o/s

curmudgeon wrote:

Try as they might, it has proven impossible for them to do so.
All they can suggest is that I buy a brand new computer and start all over
again.

"Mae T" <silver_streak@shaw.ca> wrote in message
news:3FC0F508.846B8CBE@shaw.ca...
Your Internet Provider will give you the proper configuration for incoming
and
outgoing mail, etc. Tech support ought to be able to talk you through it.

curmudgeon wrote:

It would appear so, but how do I correct this problem ?

"Mae T" <silver_streak@shaw.ca> wrote in message
news:3FC02742.16A43CAD@shaw.ca...
Hi
Do you have Outlook Express working, but perhaps not configured properly?
Mae

At one time I had a provider which utilized three different local
dialup numbers. One local backbone provider, 'Starnet' would not
allow my Outlook Express to function, because of an anti-spam policy
which they enforced. UUnet worked, as did the other.

The IT people at the internet provider were clueless and I had to
research it myself.

The last straw was when they dropped the two local backbone providers
that worked and kept the lousy one.

A friend of mine once said: A little problem, to a small company is a
big problem. He was right.

You could try downloading Netzero and try their ten hours a month free
plan. It supports Outlook email. Joi works too, cheap but not free.

Just remember though, you are more susceptible to get a computer virus
using Outlook, than some form of webmail. Yahoo has free webmail and
has virus scan protection for attachments.

Lastly, do you have the abilty through your provider to view email as
webmail too? Web mail resides on their server. If you use Outlook,
it takes it from their server and plops it onto your hard drive. Some
providers like MSN had dropped POP3 type Outlook email and forced
everyone to use their Hotmail-type web mail. Something to certainly
ask about.

I have a hunch unless you deleted some key element, the problem is not
of your making. Mine certainly wasn't.

Formatting the hard drive, so you can reload all of your software,
typically requires a boot disk on a floppy for older systems. Then
you need the CD for the operating system. Such as Windows 98 or
whatever. You will loose everything you saved, but do have a fresh
start. Some sound cards, modems, video cards, etc. are not supported
by the OS CD. See what is now listed in the device manager under
control panel, then systems. Write them down. Drivers can usually be
found on driverguide.com Get them first before you format the hard
drive. While there are a lot of other factors which enter in...these
are some of the basics for most systems.

Good Luck,
KK

OK, I looked at the COX homepage at: http://www.cox-internet.com
If this is the same Cox that you have, they do have webmail too.
Just enter your user name and password. You should be able to read
and send your email, just not through Outlook Express until you fix
it.

Follow the instructions for setting up the POP3 too and see if Outlook
works. Their instructions are good, but they do mention possible
problems
with Norton. If you can remove Norton through the add/remove
programs, it may help. You can reload it later. Click: My Computer,
Control Panel, Add/Remove programs.

I understand your frustration, but you need to get back to the basics
first.

As mentioned earlier, webmail stays on their server. It can typically
be viewed from ANY computer while connected to the internet. At work,
your friends house, etc. Enter your password etc. and you can read
it.

If you get the Outlook Express working, it will download all email
sitting on their server, to your computer's hard drive. You will not
be able to see that SAME mail in webmail any longer.

Repost here, so we can see what transpired.

KK