Brand new LT, with Tiger and it is occasionally putting up black box that
says I have to restart. When I finally get to restart, several tries to get
it up and running, get the "send report" window, I have clicked both report
and OK and nothing seems to happen. Any clues for me - other than go back
to reseller????

Totus Tuus
Claudia

In article <BF0CF604.1953%claudcar@adelphia.net>,
ClaudCar <claudcar@adelphia.net> wrote:

> Brand new LT, with Tiger and it is occasionally putting up black box that
> says I have to restart. When I finally get to restart, several tries to get
> it up and running, get the "send report" window, I have clicked both report
> and OK and nothing seems to happen. Any clues for me - other than go back
> to reseller????
>
> Totus Tuus
> Claudia

Sure is something wrong.

Might be hardware or software.

Since it is new and still under warranty, you can call Apple Tech
Support free of charge. It may take a little while to get through to a
tech, but once you do, they will probably be quite helpful. That has
been my experience. The tech will talk you through various operations to
try to diagnose the problem.

Rather than hazard a guess or give you my own attempt at tech support,
that is what I suggest you do.

BTW, for a laptop especially , which gets banged around a bit, I
recommend you purchase the Applecare extended support program. That
gives you a total of 3 years warranty coverage and unlimited free tech
support. Not that I have needed to use the service that much, but it is
nice when you do need it.

Bill

--
For email, remove invalid.

In article <BF0CF604.1953%claudcar@adelphia.net>,
ClaudCar <claudcar@adelphia.net> wrote:

> Brand new LT, with Tiger and it is occasionally putting up black box that
> says I have to restart. When I finally get to restart, several tries to get
> it up and running, get the "send report" window, I have clicked both report
> and OK and nothing seems to happen. Any clues for me - other than go back
> to reseller????
>
> Totus Tuus
> Claudia

Sure is something wrong.

Might be hardware or software.

Since it is new and still under warranty, you can call Apple Tech
Support free of charge. It may take a little while to get through to a
tech, but once you do, they will probably be quite helpful. That has
been my experience. The tech will talk you through various operations to
try to diagnose the problem.

Rather than hazard a guess or give you my own attempt at tech support,
that is what I suggest you do.

BTW, for a laptop especially , which gets banged around a bit, I
recommend you purchase the Applecare extended support program. That
gives you a total of 3 years warranty coverage and unlimited free tech
support. Not that I have needed to use the service that much, but it is
nice when you do need it.

Bill

--
For email, remove invalid.