I've bought Retrospect 5.1 for my 17" powerbook with DVD-R drive. I want to
make a multi DVD-R backup, but when I run Retrospect, it says the drive is
unsupported. It then does that "custom setup" thing where it tries to
understand how to use a new device. Ok; but, it doesn't seem to work: it
says "CD/DVD custom configuration in progress, verifying writing method" but
then ejects the blank DVD-R, and says "Please insert disk if necessary".
Then it just sits there running the little gears cursor, never asks for the
disk back, and never gets anywhere. Does anyone know what I'm doing wrong?
How can Retrospect 5.1 for Mac not be able to use the internal drive??


--

Mike Levin
mlevin77@comcast.net

On Sat, 24 Jan 2004 16:45:24 -0800, Michael Levin wrote
(in article <BC387BD3.94D3%mlevin77@comcast.net>):

> I've bought Retrospect 5.1 for my 17" powerbook with DVD-R drive. I want to
> make a multi DVD-R backup, but when I run Retrospect, it says the drive is
> unsupported. It then does that "custom setup" thing where it tries to
> understand how to use a new device. Ok; but, it doesn't seem to work: it
> says "CD/DVD custom configuration in progress, verifying writing method" but
> then ejects the blank DVD-R, and says "Please insert disk if necessary".
> Then it just sits there running the little gears cursor, never asks for the
> disk back, and never gets anywhere. Does anyone know what I'm doing wrong?
> How can Retrospect 5.1 for Mac not be able to use the internal drive??

Is this the DVD-R drive that came with the PowerBook? Or was it bought and
installed after purchase?
--
DaveC
me@privacy.net
This is an invalid return address
Please reply in the news group

On 1/24/04 7:59 PM, in article
0001HW.BC38550900993A2DF03055B0@news.individual.ne t, "DaveC"
<me@privacy.net> wrote:

> On Sat, 24 Jan 2004 16:45:24 -0800, Michael Levin wrote
> (in article <BC387BD3.94D3%mlevin77@comcast.net>):
>
>> I've bought Retrospect 5.1 for my 17" powerbook with DVD-R drive. I want to
>> make a multi DVD-R backup, but when I run Retrospect, it says the drive is
>> unsupported. It then does that "custom setup" thing where it tries to
>> understand how to use a new device. Ok; but, it doesn't seem to work: it
>> says "CD/DVD custom configuration in progress, verifying writing method" but
>> then ejects the blank DVD-R, and says "Please insert disk if necessary".
>> Then it just sits there running the little gears cursor, never asks for the
>> disk back, and never gets anywhere. Does anyone know what I'm doing wrong?
>> How can Retrospect 5.1 for Mac not be able to use the internal drive??
>
> Is this the DVD-R drive that came with the PowerBook? Or was it bought and
> installed after purchase?

It was original with the PowerBook. I haven't made any hardware changes to
this thing...

--

Mike Levin
mlevin77@comcast.net

Michael Levin <mlevin77@comcast.net> writes:
>
> I've bought Retrospect 5.1 for my 17" powerbook with DVD-R drive. I
> want to make a multi DVD-R backup, but when I run Retrospect, it
> says the drive is unsupported. It then does that "custom setup"
> thing where it tries to understand how to use a new device. Ok; but,
> it doesn't seem to work: it says "CD/DVD custom configuration in
> progress, verifying writing method" but then ejects the blank DVD-R,
> and says "Please insert disk if necessary". Then it just sits there
> running the little gears cursor, never asks for the disk back, and
> never gets anywhere. Does anyone know what I'm doing wrong? How can
> Retrospect 5.1 for Mac not be able to use the internal drive??

Have you gone to Dantz's site to download the latest updates. Be
sure to update both the program and the drivers.

I recently helped a friend install Retrospect 5.0 on his 17"
PowerBook. Initially, the DVD-R drive didn't show up as a backup
device. When we downloaded and installed the latest driver update,
it appeared and seems to be working OK.

-- David

On 1/25/04 12:37 PM, in article m2wu7gexpg.fsf@qqqq.invalid, "David C."
<shamino@techie.com> wrote:

> Michael Levin <mlevin77@comcast.net> writes:
>>
>> I've bought Retrospect 5.1 for my 17" powerbook with DVD-R drive. I
>> want to make a multi DVD-R backup, but when I run Retrospect, it
>> says the drive is unsupported. It then does that "custom setup"
>> thing where it tries to understand how to use a new device. Ok; but,
>> it doesn't seem to work: it says "CD/DVD custom configuration in
>> progress, verifying writing method" but then ejects the blank DVD-R,
>> and says "Please insert disk if necessary". Then it just sits there
>> running the little gears cursor, never asks for the disk back, and
>> never gets anywhere. Does anyone know what I'm doing wrong? How can
>> Retrospect 5.1 for Mac not be able to use the internal drive??
>
> Have you gone to Dantz's site to download the latest updates. Be
> sure to update both the program and the drivers.
>
> I recently helped a friend install Retrospect 5.0 on his 17"
> PowerBook. Initially, the DVD-R drive didn't show up as a backup
> device. When we downloaded and installed the latest driver update,
> it appeared and seems to be working OK.
>
> -- David


Interesting! I did go to the site, but the updates I see seem to be older
than the software I have. I have Retrospect Backup version "5.1.175", and
there is a file called 'Retrospect 5.1 driver update" in my Retrospect
folder. On the site, I see this:

Macintosh Retrospect 5.1 Updates

Software Version Updater/Details Date Posted Download
5.1 Driver Update 4.2 2003-11-19 669kb
5.1 Retrospect 5.1.175 Installer 2003-8-8 21.5MB

Are any of these later than what I have? How did you know what to update
(maybe I'm on the wrong URL??).

--

Mike Levin
mlevin77@comcast.net

Michael Levin <mlevin77@comcast.net> writes:
>
> Interesting! I did go to the site, but the updates I see seem to be
> older than the software I have. I have Retrospect Backup version
> "5.1.175", and there is a file called 'Retrospect 5.1 driver update"
> in my Retrospect folder. On the site, I see this:
>
> Macintosh Retrospect 5.1 Updates
>
> Software Version Updater/Details Date Posted Download
> 5.1 Driver Update 4.2 2003-11-19 669kb
> 5.1 Retrospect 5.1.175 Installer 2003-8-8 21.5MB
>
> Are any of these later than what I have? How did you know what to
> update (maybe I'm on the wrong URL??).

To find out what version of the dirver you're currently using, launch
Retrospect and view the log file (Window->Log off of the menubar in
5.0). When I launch mine, the end of the log shows:

Æ Retrospect version 5.0.238
launched at 1/25/2004 22:25
+ Retrospect Driver Update, version 3.6.106

Note that the driver version is completely different from the
Retrospect version (3.6.106 vs. 5.0.238).

I think you can also do a "Get Info" on the "Retrospect 5.1 Driver
Update" file from the Finder to get its version number.

For version 5.1, the latest driver is 4.2 (4.2.105). Installation is
trivial. Download rdu42.sit from Dantz's site and expand it. Go into
the "English" folder in the archive (assuming you want the English
language version of the driver) and copy the file "Retrospect 5.1
Driver Update" from there into the Retrospect directory (overwriting
the file that's already there.) If you think you want to keep the
old driver (although I wouldn't bother, since you have no DVD support
with the current driver), create a folder and move the original one
into it.

-- David

On 1/25/04 10:37 PM, in article m2oesr9y8u.fsf@qqqq.invalid, "David C."
<shamino@techie.com> wrote:

> Michael Levin <mlevin77@comcast.net> writes:
>>
>> Interesting! I did go to the site, but the updates I see seem to be
>> older than the software I have. I have Retrospect Backup version
>> "5.1.175", and there is a file called 'Retrospect 5.1 driver update"
>> in my Retrospect folder. On the site, I see this:
>>
>> Macintosh Retrospect 5.1 Updates
>>
>> Software Version Updater/Details Date Posted Download
>> 5.1 Driver Update 4.2 2003-11-19 669kb
>> 5.1 Retrospect 5.1.175 Installer 2003-8-8 21.5MB
>>
>> Are any of these later than what I have? How did you know what to
>> update (maybe I'm on the wrong URL??).
>
> To find out what version of the dirver you're currently using, launch
> Retrospect and view the log file (Window->Log off of the menubar in
> 5.0). When I launch mine, the end of the log shows:
>
> Æ Retrospect version 5.0.238
> launched at 1/25/2004 22:25
> + Retrospect Driver Update, version 3.6.106
>
> Note that the driver version is completely different from the
> Retrospect version (3.6.106 vs. 5.0.238).
>
> I think you can also do a "Get Info" on the "Retrospect 5.1 Driver
> Update" file from the Finder to get its version number.
>
> For version 5.1, the latest driver is 4.2 (4.2.105). Installation is
> trivial. Download rdu42.sit from Dantz's site and expand it. Go into
> the "English" folder in the archive (assuming you want the English
> language version of the driver) and copy the file "Retrospect 5.1
> Driver Update" from there into the Retrospect directory (overwriting
> the file that's already there.) If you think you want to keep the
> old driver (although I wouldn't bother, since you have no DVD support
> with the current driver), create a folder and move the original one
> into it.
>
> -- David


Hmmm. I tried it; in fact, today I was able to find RDU 4.3, which their
tech support said would support my internal drive. No luck yet - still won't
do it. Someone on their forum said I have to erase the file containing the
failed custom setup, but I can't find the file they're pointing me to...

--

Mike Levin
mlevin77@comcast.net