Are there any errors in the event logs or the ntbackup logs?

--
Kerry
MS-MVP Windows - Shell/User
http://www.vistahelp.ca/phpBB2/



news@mail.adsl4less.com wrote:
> - xp sp2 with all the latest patches from windows update
> - thorough AV scan is clean
> - complete anti malware / spyware is clean
> - chkdsk c: /f /r is clean
> - rebooting makes no difference
> - no event log errors
>
> The problem is that when I do a system state backup, it gets to the
> c:\windows\system32\drivers\rootmdm.sys file and then crashes. (The
> error is the one where it says that the app has had a problem and it
> sends a report to Microsoft.) Because of this, I am unable to do a
> system state backup at present. Apart from this, all is well with the
> PC.
>
> Any ideas?
> TIA
> Mark