Contact player support.

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Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
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"issy" <issy@discussions.microsoft.com> wrote in message
news:CF0C3A6F-8979-41C6-A6DC-91C0554770E7@microsoft.com...[color=blue]
> tried with player power on and off[/color]