"robinb" <robinbk9_nospam@msn.com> wrote in message
news:F544B679-3D3D-49F1-91C7-4F49C6E9AD54@microsoft.com...[color=blue]
>I think i am going to wait till microsoft comes up with a fix, there is no
>hurry to put sp1 on at at this time
> worse senerial is I will try the second part uninstall the driver, see if
> that works or just go out and buy a new sound card.
> robin
> "xiowan" <xiowan@discussions.microsoft.com> wrote in message
> news:94D478F5-675B-4B4F-9522-38F4B0DFD583@microsoft.com...[color=green]
>>
>> Hi again "robinb":
>> You can open up the pc and normally find the model number and maker of
>> the board or easier, most pc manufacturers have a lot of information
>> about
>> the technical specifications for your pc somewhere in their support
>> section.
>> Your board may contain Intel components on a board manufactured by a
>> third
>> party for your pc maker so it won't be easy to find am exact match to an
>> Intel manufactured board. I would look for the board chipset model # and
>> audio chipset version that's listed for your pc and try to find an Intel
>> board with the same. Or you can just take a chance and pick out an
>> IDT(formerly SigmaTel) driver for an Intel board with SigmaTel HD audio
>> and
>> try to install it.........if it doesn't work the installer should tell
>> you it
>> won't work. If you install it successfully and have probs you can roll
>> back
>> to the previous driver in Device Manager. Or best of all, you can wait
>> 'til
>> Microsoft updates your driver in Windows Update, or install a pci audio
>> card
>> as mentioned in other posts. Since I build my own PC's and have several,
>> I'm more prone to experimenting even if it means having to re-store or
>> re-install the O.S. which is not something a lot of people want to mess
>> with.
>>
>>
>> xiowan.........in tucson
>>
>> "robinb" wrote:
>>[color=darkred]
>>> how do you find out what board you have, I am assuming I have to open
>>> the
>>> computer and look at the motherboard and it should say on it what it is?
>>> robin
>>> "xiowan" <xiowan@discussions.microsoft.com> wrote in message
>>> news:F325780B-6C89-449F-80DA-7C223106D863@microsoft.com...
>>> > Hello "robinb":
>>> > I have a homebuilt Vista Ultimate PC with Intel DG965WH board and it
>>> > came
>>> > with Sigma Tel onboard HD audio. I was unable to get SP1 thru
>>> > automatic
>>> > update and after finding out about the Sigma Tel audio conflict, I
>>> > went
>>> > to
>>> > Intel's website for my board and they listed 2 "IDT" audio driver
>>> > updates
>>> > for
>>> > the board. I downloaded and installed the latest IDT HD audio driver
>>> > and
>>> > the
>>> > sound worked just fine and the next time I checked windows update
>>> > there
>>> > was
>>> > no SP1 offered but 2 hrs later Windows Update notified me in the
>>> > taskbar
>>> > that
>>> > there was an important update available and it was SP1 so I downloaded
>>> > overnight and installed the next day and it installed fine and the
>>> > onboard
>>> > audio is working fine.
>>> > The point of all this is that I wonder if your pc has an intel board
>>> > if
>>> > it might be worth trying to install the latest Intel IDT audio driver
>>> > (Feb
>>> > 2008 I think) from their site. If it works, fine, if not you can
>>> > always
>>> > roll-back to the current driver. You would need to try and determine
>>> > what
>>> > SigmaTel audio subsystem you have on your board..... and then go to
>>> > the
>>> > download page for a board with that. My board is listed as having:
>>> > One of the following:
>>> > 8-channel (7.1) audio subsystem using the SigmaTel* STAC9271 audio
>>> > codec
>>> > 8-channel (7.1) audio subsystem using the SigmaTel* STAC9271D audio
>>> > codec
>>> > and Dolby* Home Theater certification.
>>> >
>>> > Here is Intel's website with a list of their motherboards you can
>>> > look
>>> > thru and see if yours is similar to one those:
>>> >
>>> > [url]http://www.intel.com/products/desktop/motherboard/index.htm?iid=mbd_body+dt_all[/url]
>>> >
>>> > Good luck with your audio update for SP1!
>>> >
>>> > xiowan..........in tucson
>>> >
>>> > "robinb" wrote:
>>> >
>>> >> I called microsoft yesterday asking what will be done via this
>>> >> problem
>>> >> for
>>> >> those who cannot get updated drivers for the Sigma Tel audio driver.
>>> >> The
>>> >> problem is Sigma no longer makes audio drivers and passed it off to
>>> >> another
>>> >> company who told me they are not making updated drivers at all for
>>> >> this
>>> >> type
>>> >> of audio codec.
>>> >> So how do you get updated drivers if you cannot? I have been on many
>>> >> forums
>>> >> via Dell and Gateway and thousand of customers have the same problem.
>>> >>
>>> >> First microsoft was giving advise to uninstall the driver and allow
>>> >> Vista
>>> >> to
>>> >> find its own drivers for this.
>>> >> Many did this and found they still had no sound.
>>> >>
>>> >> Microsoft also said to uninstall drivers, put sp1 on and then reput
>>> >> back
>>> >> the
>>> >> driver for sigman tel.
>>> >> Many who did this found after the sp1 install, when trying to put
>>> >> back
>>> >> the
>>> >> driver, Vista now came back with an error msg saying "This driver is
>>> >> not
>>> >> compatable for Vista"
>>> >> so they wound up again with no sound.
>>> >>
>>> >> Well after talking to the tech and he confirmed that this is what was
>>> >> being
>>> >> said- now when people call in they are telling them not do do
>>> >> anything
>>> >> and
>>> >> wait because microsoft is working on a solution to this.
>>> >>
>>> >> They say it will show up in Windows Update either a patch or fix for
>>> >> this
>>> >> problem.
>>> >>
>>> >> I received this morning an email from microsoft that I am passing in
>>> >> here,
>>> >> some of the info like email or confirmation number has been taken out
>>> >> just
>>> >> for security.
>>> >>
>>> >> see below
>>> >>
>>> >> this will confirm what microsoft told me, I received an email today
>>> >>
>>> >>
>>> >>
>>> >> This is Smitha Nair with Microsoft Windows Technical Support.
>>> >>
>>> >> I am following up regarding your Windows service request . Here is
>>> >> an
>>> >> outline of the steps that we agreed upon during our call:
>>> >>
>>> >> Problem Description:
>>> >> Needs information on installing service pack 1 on a computer with
>>> >> sigmatel
>>> >> audio drivers.
>>> >>
>>> >> Troubleshooting Performed:
>>> >> We did not perform any troubleshooting onthe computer.
>>> >>
>>> >> Action Plan:
>>> >> Kindly wait for further updates from microsoft which addresses the
>>> >> sigma
>>> >> audio driver compatibilty issues with service pack1.
>>> >>
>>> >> My goal is to ensure that your experience with Microsoft Windows
>>> >> Technical
>>> >> Support leaves you pleased with our products and services.
>>> >>
>>> >> If you have any feedback regarding Microsoft support, we would be
>>> >> glad to
>>> >> hear from you. If you would feel more comfortable speaking with
>>> >> someone
>>> >> else regarding my service, Sumit , my manager, would be very happy to
>>> >> hear
>>> >> your comments and suggestions.
>>> >>
>>> >>
>>> >> Robin
>>> >>
>>>[/color][/color]
>[/color]
If possible, the internal device should be disabled in BIOS to prevent Vista
loading drivers for it again..
--
Mike Hall - MVP
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