how do you find out what board you have, I am assuming I have to open the
computer and look at the motherboard and it should say on it what it is?
robin
"xiowan" <xiowan@discussions.microsoft.com> wrote in message
news:F325780B-6C89-449F-80DA-7C223106D863@microsoft.com...[color=blue]
> Hello "robinb":
> I have a homebuilt Vista Ultimate PC with Intel DG965WH board and it
> came
> with Sigma Tel onboard HD audio. I was unable to get SP1 thru automatic
> update and after finding out about the Sigma Tel audio conflict, I went
> to
> Intel's website for my board and they listed 2 "IDT" audio driver updates
> for
> the board. I downloaded and installed the latest IDT HD audio driver and
> the
> sound worked just fine and the next time I checked windows update there
> was
> no SP1 offered but 2 hrs later Windows Update notified me in the taskbar
> that
> there was an important update available and it was SP1 so I downloaded
> overnight and installed the next day and it installed fine and the onboard
> audio is working fine.
> The point of all this is that I wonder if your pc has an intel board if
> it might be worth trying to install the latest Intel IDT audio driver (Feb
> 2008 I think) from their site. If it works, fine, if not you can always
> roll-back to the current driver. You would need to try and determine what
> SigmaTel audio subsystem you have on your board..... and then go to the
> download page for a board with that. My board is listed as having:
> One of the following:
> 8-channel (7.1) audio subsystem using the SigmaTel* STAC9271 audio codec
> 8-channel (7.1) audio subsystem using the SigmaTel* STAC9271D audio codec
> and Dolby* Home Theater certification.
>
> Here is Intel's website with a list of their motherboards you can look
> thru and see if yours is similar to one those:
>
> [url]http://www.intel.com/products/desktop/motherboard/index.htm?iid=mbd_body+dt_all[/url]
>
> Good luck with your audio update for SP1!
>
> xiowan..........in tucson
>
> "robinb" wrote:
>[color=green]
>> I called microsoft yesterday asking what will be done via this problem
>> for
>> those who cannot get updated drivers for the Sigma Tel audio driver. The
>> problem is Sigma no longer makes audio drivers and passed it off to
>> another
>> company who told me they are not making updated drivers at all for this
>> type
>> of audio codec.
>> So how do you get updated drivers if you cannot? I have been on many
>> forums
>> via Dell and Gateway and thousand of customers have the same problem.
>>
>> First microsoft was giving advise to uninstall the driver and allow Vista
>> to
>> find its own drivers for this.
>> Many did this and found they still had no sound.
>>
>> Microsoft also said to uninstall drivers, put sp1 on and then reput back
>> the
>> driver for sigman tel.
>> Many who did this found after the sp1 install, when trying to put back
>> the
>> driver, Vista now came back with an error msg saying "This driver is not
>> compatable for Vista"
>> so they wound up again with no sound.
>>
>> Well after talking to the tech and he confirmed that this is what was
>> being
>> said- now when people call in they are telling them not do do anything
>> and
>> wait because microsoft is working on a solution to this.
>>
>> They say it will show up in Windows Update either a patch or fix for this
>> problem.
>>
>> I received this morning an email from microsoft that I am passing in
>> here,
>> some of the info like email or confirmation number has been taken out
>> just
>> for security.
>>
>> see below
>>
>> this will confirm what microsoft told me, I received an email today
>>
>>
>>
>> This is Smitha Nair with Microsoft Windows Technical Support.
>>
>> I am following up regarding your Windows service request . Here is an
>> outline of the steps that we agreed upon during our call:
>>
>> Problem Description:
>> Needs information on installing service pack 1 on a computer with
>> sigmatel
>> audio drivers.
>>
>> Troubleshooting Performed:
>> We did not perform any troubleshooting onthe computer.
>>
>> Action Plan:
>> Kindly wait for further updates from microsoft which addresses the sigma
>> audio driver compatibilty issues with service pack1.
>>
>> My goal is to ensure that your experience with Microsoft Windows
>> Technical
>> Support leaves you pleased with our products and services.
>>
>> If you have any feedback regarding Microsoft support, we would be glad to
>> hear from you. If you would feel more comfortable speaking with someone
>> else regarding my service, Sumit , my manager, would be very happy to
>> hear
>> your comments and suggestions.
>>
>>
>> Robin
>>[/color][/color]