Microsoft doesn't write the drivers. The card's manufacturer does.

"robinb" <robinbk9_nospam@msn.com> wrote in message
news:u3ziDX3jIHA.5584@TK2MSFTNGP02.phx.gbl...[color=blue]
> yes but that costs money
> and why should we have to go out and buy another sound card
> Most users do not know how to do this by themselves and have to pay
> someone to do this which can cost more money.
> Microsoft should fix this because this driver works with Vista but not sp1
> robin
> "Mike Hall - MVP" <mikehall@mvps.com> wrote in message
> news:O1HgvF3jIHA.6084@TK2MSFTNGP06.phx.gbl...[color=green]
>> "robinb" <robinbk9_nospam@msn.com> wrote in message
>> news:6EF61406-3AB7-44DD-AF77-1E346FE5D4D0@microsoft.com...[color=darkred]
>>>I called microsoft yesterday asking what will be done via this problem
>>>for
>>> those who cannot get updated drivers for the Sigma Tel audio driver.
>>> The
>>> problem is Sigma no longer makes audio drivers and passed it off to
>>> another
>>> company who told me they are not making updated drivers at all for this
>>> type
>>> of audio codec.
>>> So how do you get updated drivers if you cannot? I have been on many
>>> forums
>>> via Dell and Gateway and thousand of customers have the same problem.
>>>
>>> First microsoft was giving advise to uninstall the driver and allow
>>> Vista to
>>> find its own drivers for this.
>>> Many did this and found they still had no sound.
>>>
>>> Microsoft also said to uninstall drivers, put sp1 on and then reput back
>>> the
>>> driver for sigman tel.
>>> Many who did this found after the sp1 install, when trying to put back
>>> the
>>> driver, Vista now came back with an error msg saying "This driver is not
>>> compatable for Vista"
>>> so they wound up again with no sound.
>>>
>>> Well after talking to the tech and he confirmed that this is what was
>>> being
>>> said- now when people call in they are telling them not do do anything
>>> and
>>> wait because microsoft is working on a solution to this.
>>>
>>> They say it will show up in Windows Update either a patch or fix for
>>> this
>>> problem.
>>>
>>> I received this morning an email from microsoft that I am passing in
>>> here,
>>> some of the info like email or confirmation number has been taken out
>>> just
>>> for security.
>>>
>>> see below
>>>
>>> this will confirm what microsoft told me, I received an email today
>>>
>>>
>>>
>>> This is Smitha Nair with Microsoft Windows Technical Support.
>>>
>>> I am following up regarding your Windows service request . Here is an
>>> outline of the steps that we agreed upon during our call:
>>>
>>> Problem Description:
>>> Needs information on installing service pack 1 on a computer with
>>> sigmatel
>>> audio drivers.
>>>
>>> Troubleshooting Performed:
>>> We did not perform any troubleshooting onthe computer.
>>>
>>> Action Plan:
>>> Kindly wait for further updates from microsoft which addresses the sigma
>>> audio driver compatibilty issues with service pack1.
>>>
>>> My goal is to ensure that your experience with Microsoft Windows
>>> Technical
>>> Support leaves you pleased with our products and services.
>>>
>>> If you have any feedback regarding Microsoft support, we would be glad
>>> to
>>> hear from you. If you would feel more comfortable speaking with someone
>>> else regarding my service, Sumit , my manager, would be very happy to
>>> hear
>>> your comments and suggestions.
>>>
>>>
>>> Robin[/color]
>>
>>
>> If you have a desktop machine with integrated sound, you can go into BIOS
>> and disable it, then fitting a 3rd party sound card into an available
>> slot..
>>
>> --
>> Mike Hall - MVP
>> How to construct a good post..
>> [url]http://dts-l.com/goodpost.htm[/url]
>> How to use the Microsoft Product Support Newsgroups..
>> [url]http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc[/url]
>> Mike's Window - My Blog..
>> [url]http://msmvps.com/blogs/mikehall/default.aspx[/url]
>>
>>
>>
>>[/color]
>[/color]