"robinb" <robinbk9_nospam@msn.com> wrote in message
news:6EF61406-3AB7-44DD-AF77-1E346FE5D4D0@microsoft.com...[color=blue]
>I called microsoft yesterday asking what will be done via this problem for
> those who cannot get updated drivers for the Sigma Tel audio driver. The
> problem is Sigma no longer makes audio drivers and passed it off to
> another
> company who told me they are not making updated drivers at all for this
> type
> of audio codec.
> So how do you get updated drivers if you cannot? I have been on many
> forums
> via Dell and Gateway and thousand of customers have the same problem.
>
> First microsoft was giving advise to uninstall the driver and allow Vista
> to
> find its own drivers for this.
> Many did this and found they still had no sound.
>
> Microsoft also said to uninstall drivers, put sp1 on and then reput back
> the
> driver for sigman tel.
> Many who did this found after the sp1 install, when trying to put back the
> driver, Vista now came back with an error msg saying "This driver is not
> compatable for Vista"
> so they wound up again with no sound.
>
> Well after talking to the tech and he confirmed that this is what was
> being
> said- now when people call in they are telling them not do do anything and
> wait because microsoft is working on a solution to this.
>
> They say it will show up in Windows Update either a patch or fix for this
> problem.
>
> I received this morning an email from microsoft that I am passing in here,
> some of the info like email or confirmation number has been taken out just
> for security.
>
> see below
>
> this will confirm what microsoft told me, I received an email today
>
>
>
> This is Smitha Nair with Microsoft Windows Technical Support.
>
> I am following up regarding your Windows service request . Here is an
> outline of the steps that we agreed upon during our call:
>
> Problem Description:
> Needs information on installing service pack 1 on a computer with sigmatel
> audio drivers.
>
> Troubleshooting Performed:
> We did not perform any troubleshooting onthe computer.
>
> Action Plan:
> Kindly wait for further updates from microsoft which addresses the sigma
> audio driver compatibilty issues with service pack1.
>
> My goal is to ensure that your experience with Microsoft Windows Technical
> Support leaves you pleased with our products and services.
>
> If you have any feedback regarding Microsoft support, we would be glad to
> hear from you. If you would feel more comfortable speaking with someone
> else regarding my service, Sumit , my manager, would be very happy to hear
> your comments and suggestions.
>
>
> Robin[/color]
If you have a desktop machine with integrated sound, you can go into BIOS
and disable it, then fitting a 3rd party sound card into an available slot..
--
Mike Hall - MVP
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