Have you downloaded and tried the drivers from here?
[url]http://www.microsoft.com/hardware/digitalcommunication/DownloadResult.aspx?prod=VX1000&os=vista64bit&lang=en&driverVersion=LifeCam%201.4%2032-bit%20and%2064-bit%20for%20Windows%20Vista[/url]

"Martin Racette" <rat7_2001********.com> wrote in message
news:7850EF5E-E0F8-44AE-95A1-D0221F05FDE8@microsoft.com...[color=blue]
> Hi,
>
> I just bought a VX-1000, I plug it, it started to installed its drivers,
> then it failed, so I went to the Microsoft website to download the
> drivers, which I did, I installed the file that was downloaded for Vista
> 64, and then when I tried to installed the drivers it still says that it
> failed to install, so I tried to return the device to the store but since
> the package was opened I can not return it, and now Microsoft Canada is
> not even taking my calls to have it returned
> --
> Thank You in Advance
> Merci a l'avance
>
> Martin[/color]