Hmm...on the other hand, it may have been a fantastic publicity move. Look at the news stories showing up about this event. I think people will be impressed with the customer service. Surely most customers will have enough sense to not expect free merchandise if it's a day late, but this item was highly advertised for a specific date, and if MS couldn't deliver, they sure made the customer feel all warm and fuzzy to get a freebie, even if it's late!