Hi,

Make sure she has her router set to forward requests on 3389 to the internal
IP of the target machine or it will never receive your attempt to connect.
Similarly, you will encounter the same problem with Remote Desktop.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
My thoughts [url]http://rick-mvp.blogspot.com[/url]

"binarydaddy" <binarydaddy@discussions.microsoft.com> wrote in message
news:CF819171-7932-48B2-82BB-F5FC94B90013@microsoft.com...[color=blue]
> Alex,
>
> I tried Rick's option above with no success. My only beef with remote
> desktop is...wouldn't I need to setup a specific IP to forward the REmote
> request to? If so, that would be hard because other than changing the
> port
> on the PC, there are two machines that would need to be setup for that.
> Because it is a remote site, I dont have access to the router remotely
> unless
> I am logged in to one of the machines.
>
> I will attempt it anyway and if you have any other insight to this, please
> feel free to to post it.
> --
> Thanks,
>
> Binarydaddy
> IT Consultant
> Northwest Ohio
>
>
> "AlexB" wrote:
>[color=green]
>> I suggest you should try Remote desktop. It is more transparent and
>> parameters are easier to control.
>>
>> After that it may be easier to troubleshoot assistance.
>>
>> "binarydaddy" <binarydaddy@discussions.microsoft.com> wrote in message
>> news:E9477435-D1F7-4B37-9B4F-C8FE9A0D8349@microsoft.com...[color=darkred]
>> > Good Morning,
>> >
>> > I am trying to help a customer at a satillite office in DC. She sent
>> > an
>> > invite from her XP Pro laptop via the file option to me and I attempted
>> > to
>> > connect to her via my Vista Ultimate laptop.
>> >
>> > She is behind a VPN/Firewall with DHCP enabled and ports 135 and 3389
>> > allowed for passthrough. Her windows firewall has Remote Assistance,
>> > Ports
>> > 135/3389 and Rem. Desktop set as exceptions and her Remote Tab under
>> > System
>> > Properites has allow Remote Assistance to be sent from as well as allow
>> > this
>> > computer to be controlled remotely.
>> >
>> > I everytime I attempt to connect, I get and error, "The connection
>> > failed
>> > because the user may have logged out of remote assitance."
>> >
>> > I have never heard of an error like this before. I am also behine a
>> > firewall...but all of our other techs can access other machines off the
>> > network with remote assistance fine. However, I am the only one using
>> > vista.
>> >
>> > ANy thoughts as to what the problem may be or other settings I may have
>> > overlooked? Oh and they connect to their home network via a VPN and
>> > have
>> > no
>> > server onsite that would need configuring...and the VPN is disconnected
>> > before I attempt to connect.
>> > --
>> > Thanks,
>> >
>> > Binarydaddy
>> > IT Consultant
>> > Northwest Ohio[/color]
>>
>>[/color][/color]