I suggest you should try Remote desktop. It is more transparent and
parameters are easier to control.

After that it may be easier to troubleshoot assistance.

"binarydaddy" <binarydaddy@discussions.microsoft.com> wrote in message
news:E9477435-D1F7-4B37-9B4F-C8FE9A0D8349@microsoft.com...[color=blue]
> Good Morning,
>
> I am trying to help a customer at a satillite office in DC. She sent an
> invite from her XP Pro laptop via the file option to me and I attempted to
> connect to her via my Vista Ultimate laptop.
>
> She is behind a VPN/Firewall with DHCP enabled and ports 135 and 3389
> allowed for passthrough. Her windows firewall has Remote Assistance,
> Ports
> 135/3389 and Rem. Desktop set as exceptions and her Remote Tab under
> System
> Properites has allow Remote Assistance to be sent from as well as allow
> this
> computer to be controlled remotely.
>
> I everytime I attempt to connect, I get and error, "The connection failed
> because the user may have logged out of remote assitance."
>
> I have never heard of an error like this before. I am also behine a
> firewall...but all of our other techs can access other machines off the
> network with remote assistance fine. However, I am the only one using
> vista.
>
> ANy thoughts as to what the problem may be or other settings I may have
> overlooked? Oh and they connect to their home network via a VPN and have
> no
> server onsite that would need configuring...and the VPN is disconnected
> before I attempt to connect.
> --
> Thanks,
>
> Binarydaddy
> IT Consultant
> Northwest Ohio[/color]