Roberto,
I cannot load in safe mode either. In the symptoms menu it talks about able
to start up in safe mode. I also have a 2nd user on the account and have the
same problem.



"Roberto" wrote:

>
> "dale" <dale@discussions.microsoft.com> wrote in message
> news:5B896DD1-E61C-419B-9330-ACEBA3F9861A@microsoft.com...
> > While changing my settings on my cable modem my computer crashed while
> > shutting down. Upon bootup the icons, taskbar, and toolbar are missing.
> > My
> > profiles appear to load as my desktop screen does appear. When shutting
> > down
> > "explorer.exe" always provides an error and locks up. I can shut down one
> > of
> > the "svchost.exe" and then the icons and taskbars appear but I immediately
> > have failures as would be expected.
> >
> > I have tried a clean boot with no success.
> >
> > Any suggestions?
>
> See this MS KB Article ID: 318027
>
> rgds
> Roberto
>
>
>