Most of the time Antivirus programs have a setting that if the infected file
is not cleanable, it will delete the file and notify you of the deletion, I'm
not familiar with AVG.
Also if the infected is located within the restore area, you can clean it by
turning off the system restore reboot the pc and turn it back on, this will
delete the restore points and the infected file.

"katie" wrote:

> Sorry the computer was starting to go very slow So i then ran virus check
> from AVG- Avast and they both came up saying..i have New poly win32 twice
>
> Virus alert comes up saying ( clean failed because the file is not
> cleanable)
>
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