If you cannot contact supplier contact credit card company

"eileen" <eileen@discussions.microsoft.com> wrote in message
news:CBA70DFA-FA60-4240-92F1-B63AA6F3F4A8@microsoft.com...
>I ordered this product on DVD. I never received it. I sent and email and
> received a reply saying it was shipped even though I said I never got it
> and
> they do not have a tracking number.
>
> I never received an email saying it was shipped only one saying it was
> ordered.
>
> My credit card was charged dec 2 for the 59.95 and dec 5 for the shipping
> charges.
>
> The email said if it was returned to the shipper my credit card would be
> refunded - it was not
>
> should I just contact my credit card and tell them it was a scam and I
> never
> received the product or what?
>
> There is no phone number to contact these shippers.
> should I post the order number here?
>
> I hate when I do not get product I paid for and it goes to ether.
>
> Eileen