My wife's laptop has been running fine since we purchased it about 6 months
ago - it's running Vista Home Basic. Today she switched it on and noticed
that her shortcuts had gone, when she went into email there was nothing
there, also her favourites had gone.

When I booted it up I noticed that it was giving a message "Your profile was
not loaded correctly!" and it says that it has loaded a default profile. I've
tried doing a couple of system restores back to 2 previous dates, but each
time they fail as the laptop is going through the final stages of booting.
Can anyone suggest how I can fix this please.

Many thanks in advance.