OK, I will try Dell once again. By the way, what is a recovery disk? Thanks.

"Mick Murphy" wrote:
[color=blue]
> It is a NEW computer; it IS a Dell problem to be fixed by them.
> Ring them, and find out the way that they want you to do a Recovery.
> If you have not made Recovery disk, get a DVD disk from them.
>
> "Mr. Home Compter Man" wrote:
>[color=green]
> > My new Dell computer running Vista Home Premium was working fine for about
> > two weeks. Now I can't logon and receive the message that "user profile
> > cannot be loaded." I can't receive any support form Microsoft because I
> > can't access my ID number for Vista Home Premium. I contacted Dell but so
> > far haven't received any solution to this problem.
> >
> > I did find on Dell Support community forum Article ID 316063 dated
> > 12/17/2007 that seemed to address this problem. It gave a step-by-step
> > listing to perform a System Restore in the Window Recovery Environment. Can
> > someone confirm whether this listing is the way to resolve this logon
> > problem? Thanks.[/color][/color]